Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called tech support at least a half dozen times over the past year due to issues with my DVR service within my Hulu account. I have between 3-5 shows that automatically record to my listings that aren't set to record anywhere.
  
  Throughout the numberous provious phone calls, I have searched through my profiles for settings that are asking for shows to be recorded, finding nothing. I have also logged our of my account, deleated the app ************** reinstlled the app, logged back in, and this gives no help.
  
  I have deleted these recordings on my end, I've had Hulu's tech support delete the recordings on their end, nothing seems to work and each time I talk to someone different, they promise me that this issue has been fixed.
  
  Today I called again, and honestly I'm still on the phone with someone and I've been told again that this problem has been fixed and they promise it won't happen again, but if it does, "I will just have to delete the shows on my end".
  
  I would love to just speak with someone over the phone that can help me diagnose my issues without having to act as the medium between me and a higher lever tech support person via your chat system. Everyone has a phone and an email address, why can't I speak to someone that knows what is going on?
  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/12/21) */
  Hello ******,
  
  
  Thank you for taking the time to reach out to us about your Hulu account and the DVR concerns. My name is *******, and I am a Resolution Specialist with Hulu Support. I want to take the time to apologize for any frustration you may have experienced, and I assure you that I am here to address your concerns thoroughly.
  
  I reviewed your Hulu subscription and all associated records when contacting Hulu Support. First, I want to apologize for how the conversations played out. Hulu strives to provide our viewers with world-class service, and it seems we missed the mark here. Your feedback has been shared with the appropriate teams to ensure we provide the best experience possible for all of our viewers.
  
  I empathize with wanting to address any unwanted behaviors related to the DVR. Hulu has received similar input from other sources and understands there is still room for further improvement. Streaming Live TV involves many moving parts that can impact the DVR, and we do our due diligence to investigate reports. Nevertheless, your viewership is greatly appreciated, and we want nothing more than to provide you with the best experience possible. To set the right expectations, I wish to clarify that this matter will require additional investigation from our teams with no exact timeframe. To do right by you as a Hulu viewer, we are constantly working to improve the overall quality and performance of the Hulu app and service.
  
  I invite you to share your feedback and thoughts at our community site community.hulu.com where you may find similar ideas and suggestions that you would be able to upvote, along with submitting your feedback that may not already exist. Our Hulu Community site funnels your valuable feedback directly to the teams that matter and is one of the primary methods for our viewers to voice their thoughts.
  
  I appreciate the opportunity to assist you, and I hope this information is helpful to you. We would be glad to help with any other issues, questions, or concerns via our phone or chat support channels if any arise. The contact number for support is *************** Thank you for taking the time to make us aware of your concerns, and I hope you have an excellent rest of your week.
  
  
  Warm regards,
  
  **********
  Resolution Specialist, Hulu Support

• Initial Complaint

  Date:12/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Call Hulu customer service to see why my bill is so high if I am with the bundle package my bill is not suppose be this high because I am getting billed from Disney+ too and this supposed be on bundle package.
  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/12/21) */
  Hello ******,
  
  Thank you for taking the time to reach out to us regarding the charges to your Hulu account. My name is *****, and I am a Resolution Specialist at Hulu. I want to extend my sincerest apologies for any frustrations you may have experienced, and I assure you I am here to address all of your concerns.
  
  Using the information you provided, I was able to locate your account and review it in full. After reviewing your subscription history, rather than activating your Hulu subscription via your Disney+ account page, your Hulu account remained with Hulu as your billing party. Maintaining Hulu as your billing party set up your account to be split-billed. When your bundle is split-billed, you will be charged the total amount for Hulu, and as long as the same email is used on both your Hulu subscription and your Disney bundle, you receive a $7.99 credit on your monthly Disney bundle charge from Disney. In total, the two separate payments for Hulu and the Disney bundle should equal $13.99.
  
  Additionally, I reviewed your past charges for the Disney bundle, and I can confirm that Disney provided the credit for the split billing to your monthly Disney charge. The amount you were charged from Disney was $6.42. With this in mind, if you add the $6.42 bill you received from Disney and the $7.99 charge from Hulu, they come out to $13.99 + tax($14.41), the price of the Disney bundle. Since the Disney bundle you were subscribed to through Disney includes ad-supported Hulu, you only receive a $7.99 credit. Another thing to note is that your Hulu subscription also has Showtime and Starz, which brings the total monthly bill to $37.49. Below is the breakdown of your current subscription:
  Hulu (No Ads)$14.99
  SHOWTIME(r)$10.99
  STARZ(r)$8.99
  
  I hope your concerns have been addressed with an explanation of your billing. We would be glad to assist with any further issues, questions, or concerns via our phone or chat support channels if any arise. The contact number for support is***************. Thank you for taking the time to make us aware of this issue and providing the opportunity to assist. I hope you have an excellent rest of your week.
  
  
  Regards,
  ********
  Resolution Specialist, Hulu Support

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was still charged an annual fee of $86.17 after cancelling and deleting the account. They won't refund the charge because it was deleted so there's no proof of the account. Although I sent them screenshots of both the charge going through my bank and the cancellation email.
  

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 5, 2022/12/20) */
  Hello ********,
  
  Thank you for taking the time to reach out regarding your request for a refund. My name is *****, and I am a Resolution Specialist with Hulu support. I want to begin by apologizing for any potential frustration experienced and ensuring that I am here to address your concerns thoroughly.
  
  While I was able to locate your account ID via your customer record, there would no longer be an account to interact with due to the account deletion you initiated. When a deletion is performed all of the account data, including the payment information, is removed from our system permanently. This is not able to be undone and we would not be able to trigger a refund due to the payment and billing records having been purged at your request. I would suggest contacting your financial institution to inquire about a chargeback or bank-requested refund from us. I sincerely hope that your bank is able to accommodate this request for you.
  
  Thank you for taking the time to make us aware of this concern and allowing me to assist. The contact number for support is **************. We would be glad to assist with any further issues, questions, or concerns via our phone or chat support channels if any arise. I hope you have an excellent rest of your week.
  
  All the best,
  ********
  Resolution Specialist, Hulu Support
  
  
  Consumer Response /* (3000, 7, 2022/12/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  At the same time I've been dealing with Hulu I've been trying to get my bank to dispute it. My bank won't dispute it since I authorized the charge when I signed up for Hulu. My bank is telling me to have Hulu refund the money.
  
  Business Response /* (4000, 16, 2023/01/12) */
  Hello*********,
  
  
  Thank you for your reply and the additional opportunity to provide you with assistance. My name is William, and I am a Resolution Specialist working with *****. Rest assured that we are committed to addressing all of your concerns as best we can.
  
  I empathize with wanting to recover funds for a canceled account. To set the correct expectations, Hulu has no means of issuing a refund for this specific transaction due to the deletion of the Hulu subscription. I recommend contacting your bank again to inquire about a dispute against the transaction. As part of this process, they may request refunds against those charges in the form of chargebacks. Hulu cannot guarantee any action from your bank, but Hulu complies in full with refunds requested securely from banks.
  
  I hope this information is helpful, and I appreciate the opportunity to assist you. We would be glad to help with any further issues, questions, or concerns via our phone or chat support channels if any arise. The contact number for support is ***************
  
  
  Warm regards,
  
  William C.
  Resolution Specialist, Hulu Support

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 26,2022 I contacted Hulu due to the fact I cancelled my service back in September and they still was taking money out my account which I have blocked them in so I don't understand how they still was getting money out . My total refund was supposed to be 24.36 and I only got 7.55 back from that they told me to give it until 12/05/2022 to receive it and I never received it and now saying contacted my bank but I have already did that and my bank see nothing pending or coming in from Hulu at all so it is not much they can do in their end I just want my money back I don't use they services and it is not fair at all
  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/12/20) */
  Hi ******,
  
  Thank you for taking the time to reach out to us regarding your biling. My name is *****, and I am a Resolution Specialist at Hulu. I sincerely apologize for any frustration experienced.
  
  I want to provide some information regarding the refunds that were processed. First, refunds are processed to the card the charge originated from automatically. After further review, I can confirm that the refund was issued back to the original payment method that was charged. Processing time depends on how long your issuer typically takes to make refunds or credits available to you. While this is controlled solely by your issuer, I want to provide a unique transaction ID that works as a tracking number for the refunds. These numbers can also be provided to your financial institution. The reference numbers for the refunds are as follows:
  
  ***********************************************************************************************
  
  It is worth noting that each processed refund will produce a unique transaction ID, which is a reference number for the refund. These are sometimes referred to as Acquirer Reference Numbers (ARN).
  
  I hope that we have addressed your concerns by providing this information. We would be glad to assist with any further issues, questions, or concerns via our phone or chat support channels if any arise. The contact number for support is***************. Thank you for taking the time to reach out to us and providing the opportunity for us to assist. I hope you have an excellent rest of your week.
  
  
  Regards,
  ********
  Resolution Specialist Hulu Support

• Initial Complaint

  Date:12/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I clicked on the Hulu "start a free trial" button and canceled within a week as per the free trial button however I clicked on live TV services which was apparently in the fine print.
  
  Even though I canceled within the week they refused to refund the charge because they said I had watched every day that week. Terrible. Sneaky. DISHONEST company
  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/12/20) */
  Hi *******,
  
  Thank you for taking the time to reach out to us regarding the refund request for your account. My name is ****, and I am a Resolution Specialist at Hulu. I want to apologize for any frustrations you may have experienced with your attempt at acquiring a free trial, and I assure you that I am here to address all of your concerns.
  
  After reviewing your account, I can confirm that your financial institution was able to dispute one month of charges in the form of chargebacks. These chargebacks, totaling $74.99 have been reversed back to your financial institution. These actions ensure all charges from November have been refunded in full, and the subscription is canceled to avoid further charges. I hope this information addresses your concerns in full. Your feedback is also appreciated as we continue to evolve the service to better align with the interests of our viewers.
  
  Thank you for allowing me the opportunity to fully address the concerns you have brought to our attention. We are happy to assist with any additional questions or concerns that may arise. You can always reach out by phone at******************
  Thank you for your time.
  
  **** **
  Resolution Specialist, Hulu Support

• Initial Complaint

  Date:12/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hulu opened up a second account in my name and charged me the that account for 8 months. (Opened April 1, 2022) I noticed it on my statement on 12/4/22. I called to cancel the second account and asked to be refunded for that second account. They told me their system only allows for 4 month credit to be issued. Total for the 8 months was $606.96. They owe me $303.98. For 4 months of service. I also cancelled my current account. My checking account was overdrafted due to these charges. I was told 3-5 business days until my return will be issued. But not for the actual total of the 8 months of charges. I was told I am not the only one who has gotten screwed like this due to "their system". I don't have $ to fight these people. I only want what is owed to me. Nothing more! Nothing less!!

  Business Response

  Date: 12/13/2022

  Hello *****,
  
  Thank you for taking the time to reach out to us about your Hulu subscription and the related billing concerns. My name is *******, and I am a Resolution Specialist with Hulu Support. I want to apologize for any frustration you may have experienced, and I assure you that I am here to address all of your concerns.
  
  Using the information provided, I located your account and reviewed the interactions with our agents in full. Our records show two Hulu subscriptions were billing you concurrently; your primary Hulu account under your email and another subscription tied to a different email address. I am glad to report our agent canceled the unwanted subscription and refunded the maximum refund for this matter, totaling $303.96. You also requested to cancel your primary Hulu account in tandem with a refund of $69.99, to which the agent obliged.
  
  I completely empathize with wanting to recover the charges for a service provided through your ******* promotion. Since the source of the unwanted billing was a different Hulu account and not tied to the ******* offer, Hulu can take no further action for this matter. As for any remaining charges you wish to reverse, I recommend contacting your bank to dispute the transactions. As part of this process, they may request refunds against those charges in the form of chargebacks. Hulu cannot guarantee any action from your bank, but Hulu complies in full with refunds requested securely from banks.
  
  I hope this information is helpful, and I appreciate the opportunity to assist you. We would be glad to help with any further issues, questions, or concerns via our phone or chat support channels if any arise. The contact number for support is **************. Thank you again for taking the time to make us aware of your concerns, and I hope you have an excellent rest of your week.
  
  
  Warm regards,
  
  ******************
  Resolution Specialist, Hulu Support
  

• Initial Complaint

  Date:12/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hulu was charging me for 2 separate accounts at the same time for a year and a half before I realized it. I was paying $66 monthly for Hulu live and $15 monthly for a year and a half for the other account they verified wasn't being used at all. They would only issue a couple months of the $15 account even after proving I never received the product (since I wasn't aware of the second account and didn't use it and they said they could see on their end that I was only using the live account). I ended up having them close both accounts rather than the one I was being wrongfully charged for. Hulu was willing to lose my business of $66 per month over not being willing to pay what they admitted they owed which was significantly less but weren't willing to pay if they could get away with s******* me over. This company is dishonest and doesn't care about its loyal customers. To make matters worse It was a complete runaround on the phone with 3 separate people over the course of a couple hours trying to get refunded what I was owed. Some of the representatives hung up on me when I asked to be transferred to a supervisor and I had to call back and explain everything over again multiple times. And when I asked for corporate contact info I was told they didn't have an email for them or a number to call. I believe I am owed the money that was stolen from me by Hulu which (after the small credit to my account for a couple of the months) still amounts to $210 I am owed as a refund.

  Business Response

  Date: 12/15/2022

  Hi Chelssie
  
  My name is ****, and I am a Resolution Specialist with Hulu. Thank you for reaching out to us regarding your billing concern account. Thank you for the opportunity to assist you in this matter, and I want to reassure you that I am here to help.
  
  We appreciate you bringing this matter to our attention and understand how concerning it is to discover charges we may have been unaware of. At Hulu, we do our best to provide our viewers with the tools to take an active role in their billing, such as labeling all charges from Hulu that appear on bank statements.
  
  It is not uncommon for a household to have multiple subscriptions. Without viewer communication to Hulu advising of the undesired account activity, we cannot discern what changes our viewers do or do not intend. Hulu is happy to help take action on account matters that our viewers let us know are not intended. Your feedback is greatly appreciated, and I will ensure that your experience is passed along to the appropriate teams.
  
  To clarify, due to system limitations, we can only refund four months per Hulu account, which was extended to the second account that surfaced. I understand that the primary account was canceled in response to the situation. I want to emphasize we do not want to lose you as a valued customer. As a one-time courtesy and, following our refund policy, I went ahead and refunded the last three charges for the ******* account for a total of $198.84 which should credit back to the card that was charged in 3-5 business days, depending on your financial institution.
  
  I hope that providing an explanation and the additional refunds have addressed your concern. We would be glad to assist with any further issues, questions, or concerns via our phone or chat support channels if any arise. The contact number for support is **************. Thank you for taking the time to reach out and providing the opportunity to us to assist, and I hope you have an excellent rest of your week.
  
  Regards,
  ************
  Resolution Specialist Hulu Support
  

• Initial Complaint

  Date:12/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously held a Hulu subscription. I was not using it and went in, unsubscribed and cancelled the account but have continued to receive charges to my card. To this date, I've been charged $29.94 through 2 monthly increments of $14.97. When I have reached out to the company about resolving this issue, they informed me that it was most likely something on my end and we're unable to help. I have checked everything they stated to check and everything looks like it has been cancelled. I haven't had access to this service I've been forced to pay for the past 2 months and have not been helped.

  Business Response

  Date: 12/15/2022

  Hi *******
  
  Thank you for reaching out to us regarding the charges you' have seen from Hulu. My name is ****, and I am a Resolution Specialist with Hulu. I want to thank you for the opportunity to assist you in this billing matter and want to reassure you that I am here to help out.
  
  We appreciate your time and are committed to addressing your concern. I want to confirm that the account under the email you provided has not been active since June of this year. We would be happy to assist in locating the charge in question.
  
  I hope to locate your account with the email address on file, but we can also use some additional information I hope you will be able to provide me. I will send a follow-up email with the subject "Hulu Support Follow Up - BBB *******" to get additional details so that I can locate the account and take any action you need.
  
  Thank you again for the opportunity to assist with your inquiry. We are happy to assist with any additional questions or concerns. You can always reach out by phone at ************, or chat by logging into your account. I look forward to hearing from you.
  
  Regards,
  ************
  Resolution Specialist Hulu Support
  

• Initial Complaint

  Date:12/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with Hulu for over a year now. I had paused my account due to going on vacation. When I unpaused the account I was under my husbands ****** account and somehow I had to sign back up to Hulu which I did and ended up with 2 accounts without my knowledge. I usually do not check my bank statements but this month I did and found out Hulu had been charging me on the 2nd. For $ 76.64 and the 15th for $83.21 . I called Cust. Ser. and was told I had to cancel mine or my husbands account and they would give me a refund for 1 month , I was just charged 76.64 on the 2nd mind you. I was charged twice a month for 3 months from our joint bank account.
  No wonder Hulu is banking , they are robbing their customer's , beware of this company . My next call is to my bank on Monday . I went ahead and saved $ 159.85 a month and cancelled both accounts , yours and mine. Thanks but NO THANKS hulu.
  Sincerely
  Feeling violated
  

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 5, 2022/12/20) */
  Hello, *******
  
  Thank you for taking the time to reach out regarding the unexpected charges. My name is *****, and I am a Resolution Specialist with Hulu support. I want to begin by apologizing for any potential frustration experienced with the accidental subscription and ensuring that I am here to address your concerns thoroughly.
  
  I was able to locate your and your husband's accounts and can confirm duplicate charges for the months of September through November this year. It appears that your email was used to create a subscription starting in September this year and your husband's email was in use since August 2020. For clarity, the $83.21 charges are associated with your husband's email, and the $76.64 charges are associated with your email. The subscription under your email would be the duplicate account and should have been refunded back 3 months for overlapped charges while the charges under your husband's email would be the "original" account charges that are valid. Due to having been refunded 1 month for $83.21 and 1 month for $76.64 by support, one more refund of $76.64 would complete the refunds for what you have been charged in duplicate. This is a total of $236.49 back for 3 months of service.
  
  Further, I apologize that you feel that canceling your subscription was the best course of action, and I would like to offer you a month on us. For transparency, the credit would be able to be applied after a successful sign-up and a charge take place. Once your subscription is active, I would be glad to provide you with a month of credit for the following month and billing cycle (i.e. the second billing cycle of your new subscription). Please indicate in your response if you have resubscribed directly to Hulu (not under a third-party biller such as ***********************), and I will confirm the credit addition.
  
  Thank you for taking the time to make us aware of this concern and providing us with the opportunity to correct it. I look forward to your response and the possible reactivation of your subscription, as well! I hope you have an excellent rest of your week.
  
  All the best,
  ********
  Resolution Specialist, Hulu Support

• Initial Complaint

  Date:12/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the free trial of 7.99 (with ***). I made an account and as soon as I logged in HULU prompted me to upgrade to a better service and more expensive which I was under false advertising as a free trial. I signed up for that too. Being that I was in and out of ************ all month with me and ******** I didnt realize I was automatically charged. The payment I used to sign up for the free trial is a brand-new card so I wasn't getting any alerts either. I went into my HULU account to check on the ending date of the free trial and saw I was automatically charged over $80.00. When I called them about the charge they told me that they we not refunding me that I took to long to call them. I thin this is bad business because I honestly did not know I was being charged and thought it was a free trial..... I took the free trial but would never treat myself to $80.00 a month HULU account, maybe 14.99 but I dint watch TV much only******** ridiculous. I feel very scammed and I will never use this service again ever. Also, I feel like they are looking at the name brand of my credit card and don't want to refund me because it being a great card. This is my money and I chose how to spend it and I dint like being scammed either.
  

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 5, 2022/12/19) */
  Hello ****,
  
  
  Thank you for taking the time to reach out to us about your Hulu account and the related billing concerns. My name is********, and I am a Resolution Specialist with Hulu Support. I want to take the time to apologize for any frustration you may have experienced, and I assure you that I am here to address your concerns thoroughly.
  
  Using the information you provided, I located your Hulu subscription and the conversation with our agents. I understand you were interested in the free trial offered by our base plans however, the chosen subscription option has no free trial and is subject to charging you at signup. Considering the usage of the Hulu account throughout these timeframes disqualifies any refund or concession option. I can take no further action concerning this request, and your feedback is appreciated. As for any charges you wish to reverse, I recommend contacting your bank to dispute the transactions. As part of this process, they may request refunds against those charges in the form of chargebacks. Hulu cannot guarantee any action from your bank, but Hulu complies in full with refunds requested securely from banks. Your subscription remains canceled, and no further charges should occur going forward.
  
  I hope this information is helpful, and I appreciate the opportunity to assist you. We would be glad to help with any further issues, questions, or concerns via our phone or chat support channels if any arise. The contact number for support is *************** Thank you again for taking the time to make us aware of your concerns, and I hope you have an excellent rest of your week.
  
  
  Warm regards,
  ***********
  Resolution Specialist, Hulu Support