Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up Hulu for my father as he is disabled and a stroke victim. He lost his notebook with login information written down I am unable to change the password as the email on the account is old and I no longer have access. Hulu expects him to remember what movies he watched in last 30 days this is impossible for a stroke victim. I provided all other details needed such as form of payment the old email and current email and also the device associated with this device. So if this is not resolved I am considering taking legal action for this as this is a form of discrimination of a stroke victim and they should never be asked to remember the titles they watched.

  Business Response

  Date: 06/11/2025

  Hi ****
  
  Thank you for reaching out to us regarding your feedback on the verification process you experienced from Hulu. My name is ****, and I am an Escalation Specialist with Hulu. I want to thank you for the opportunity to assist you in this matter and want to reassure you that I am here to help out.
  
  We apologize for any frustration caused, at Hulu we must take the necessary steps to verify accounts using information that only the account creator or cardholder would know. Specifically, we require the last four digits and the type of card to verify your account; however, when requesting a complete email change, full verification is required. Rest assured that we prioritize your ability to control and secure your account. Your valuable feedback significantly influences the future of our service.
  
  That said, we offer various self-service options. After logging into the account, the recent watch history is found under "recently viewed," so selecting two shows from the recent watch list would verify the account. Another option is to create a new account using an email that both parties can access, preventing this from happening again in the future.
  
  Thank you again for your time and feedback, and I hope the information provided has addressed your concern. You can also always reach out by phone at ************ or chat by logging into your account. We are happy to assist with any additional questions or concerns that may arise.
  
  Regards, 
  **** *.
  Escalation ****************************************** Direct-to-Consumer
  
  

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me for two services and when I called they told me I would be refunded the ***** and the ***** and turned my services off. I got refunded the ***** but not the *****. So i basically paid ***** for a service I had 3 days and it was bad service at that. I called again and they acted like they couldnt even see where they charged me the ***** and told me to file a dispute with my bank and I would get refunded that way but my bank denied the claim. I just want my money back for a service I didnt receive.

  Business Response

  Date: 06/10/2025

  Hello *****,
  
  
  Thank you for writing about the billing concern related to your Hulu account. My name is *******, and I am an Escalation Specialist with Hulu Support. I want to apologize for any experienced frustrations, and I assure you that I am here to address your concerns thoroughly.
  
  I found and reviewed your subscription using the provided information. I confirmed the agent attempted to refund the aforementioned charges on the day you first called in to our support team. Due to a technical issue, the $84.19 amount had failed to reverse back to you. To make this right for you, I have issued a new refund for the last three months of charges to cover the missing refund, in the amount of $97.38, which you should see within seven to ten business days. A confirmation email will also reach your inbox regarding the refund.
  
  I appreciate the opportunity to assist you. We would be glad to help with any other issues, questions, or concerns via our phone or chat support channels if any arise. The contact number for support is **************. Thank you for bringing this matter to our attention, and I hope you have an excellent rest of your week.
  
  
  Warm regards,
  
  ******* *.
  Escalation ****************************************** Direct-to-Consumer
  

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had called Hulu customer support to ask about 2 charges on my account that was suppose to be canceled in January. No payment was taken from my account until April then all of a sudden I was charged again. When I talked to the agent he had seen the 2 charges of $24.38. One on 4/1/25 and the other 5/21/25. He was told me he was going to refund me a total of $48.76 and that he would cancel the account. I received 2 emails that a refund of $10.60 (on each e-mail) was processing for the refund. I called back because that's only one months refund. they then told me that There was nothing they could do on the previous month because the representative has closed the account before possessing the other $24.38. So now The just stole money from me. I know it's not alot but how many other people has this happened to. I would like you to look into this if you would please. If they are doing this to others they are robbing the public.

  Business Response

  Date: 06/04/2025

  Hello *****,

  My name is ****, and I am on the Escalated Support team with Hulu Support. I would like to extend my sincere thanks for reaching out regarding the concerns you have with the refunds that were not received. I genuinely regret any frustration or inconvenience this situation may have caused, and I remain fully committed to resolving your concerns to the best of my ability.

  I am truly sorry to hear about your recent experience with our support team. At Hulu, we are dedicated to delivering an exceptional streaming and customer service experience, and it is evident that we did not meet that expectation in this instance. I will ensure that your interaction is thoroughly reviewed and shared with the appropriate internal teams for further evaluation.

  Based on the information you provided, I was able to successfully locate the account in question. Upon reviewing the activity, I confirmed that the amount refunded during the previous contact did not align with what was originally promised. It appears that there was an unexpected issue within our internal systems, which resulted in only partial refunds being issued.

  To correct this, I have issued additional refunds for two charges in the amount of $10.60 each. This adjustment is intended to account for the missing refund amounts and brings the total refund issued across both contacts to $42.40. These additional refunds have been processed successfully, and you should see the credited amount reflected in your account within seven to ten business days.

  Please note that, at this time, all concession options for this account have been fully exhausted, and we are unable to take further action.

  Thank you once again for bringing this matter to our attention and for giving us the opportunity to support you. Should you have any further questions or concerns, please feel free to reach out to us by phone or live chat at **************.

  Warm regards,
  **** *.
  Escalated Support
  ******************** ****** Direct-to-Consumer

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21 at 8:30pm, I was watch*** Hulu ony downstairs ********* I switched rooms to my upstairs Roku to watch a different program. I received the message this TV is outside of the household and I was not permitted to update my house hold and I was asked to purchase another subscription. This happened previously, about 3 weeks ago and the Hulu help chat was contacted to fix this issue. Now the issue was ***** *** again. I co taxt Hulu that the service I purchased does not recognize when I change devices within my household ( we have 2 roku accounts, 4 roku devices and 1 apple TV) and I have already had to spend my time address*** this. The second statement from.the chat ***** offered me a credit, then the chat ***** disconnected and I as given a different *****. The second ***** after 30min was able to address the issue blam*** the cause on a faulty isp (which does not make sense because I have 1 IP for my house and my house did not move locations. I asked about the credit I had been offered for the inconvenience, the ***** confirmed I had been offered a credit but then denied the credit to me. The ***** said someone would work on the credit. I asked for a follow up email in 24 hours, since the initial ***** capability could bot provide what I have been offered directly by the representative. The ***** went on to blame the first ***** for not follow*** internal processes on why I could not receive a credit and also said I had to contact Hulu support (who already has demonstrated they cannot correct their error) in 24 to 48 hrs. All I am ask*** for is the credit that I was offered in the initial exchange.

  Business Response

  Date: 06/12/2025

  Hello ******,
  
  
  Thank you for writing regarding the issues with accessing Hulu while changing TVs in your own home. My name is *******, and I am an Escalation Specialist with Hulu Support. I want to apologize for any frustration you may have experienced, and I assure you that I am here to address all of your concerns fully.
  
  I empathize with wanting to use the services you paid for without additional efforts to enjoy them, and we value your feedback. I also regret to hear that the login issues impacted your viewing experience. I reviewed your Hulu account and each interaction with our Support team. I confirmed the issues related to the devices were not widespread and were resolved with the ***** you spoke with. In that same conversation, they determined the situation did not warrant a service credit.
  
  As for the first ***** who had disconnected, I appreciate you bringing this situation to our attention to address with our staff. It is not our policy to mention any account actions without assessing the reason first. At Hulu support, we strive to provide the highest level of excellent-quality support at all levels of our customer service department, and unfortunately, we may have missed the **** this time. Your feedback has reached our management team for action.
  
  At Hulu, we strive to provide the best customer experience whenever possible. As a courtesy, I have refunded the most recent charge of $20.56 back to your payment method on file, which you should see within seven to ten business days. Your subscription is still scheduled to cancel at the end of the billing cycle, which you can still enjoy in the meantime.
  
  I appreciate the opportunity to assist you, and I hope this information is helpful to you. We would be glad to help with any other issues, questions, or concerns via our phone or chat support channels if any arise. The contact number for support is **************. Thank you for raising your concerns, and I hope you have an excellent rest of your week
  
  
  
  Warm regards,
  
  ******* *.
  Escalation ****************************************** Direct-to-Consumer
  

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23363686
  
  I am rejecting this response because: The issues were not resolved. 2 of the 3 televisions do not allow for the streaming of Hulu in my same household. I attempted to use the chat feature again to contact guest services; this was defunct and required a phone call for assistance. As Hulu is unusable, we have cancelled our account, with service ending on 6/16/25. The entirety of the month of June has been unusable on at least one of the televisions in the household. 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 06/23/2025

  Hello ******,
  
  
  Thank you for replying with the additional feedback. I understand where you are coming from. Your viewing experience is tied to viewing on certain devices in your own, and we understand the sentiment. Your experience is of utmost importance to us, and we are always interested in hearing what our viewers think as we evolve the service to better align with their interests. We hope that you will see improvements related to the reported issue in the future, should you decide to give us another chance.
  
  Your subscription remains canceled, and can be managed any time at ******************************************************************** on a supported browser.
  
  Never hesitate to contact us if you wish for further aid with any other questions or concerns. We are always available, and the contact number for support is **************.
  
  
  Warm regards,
  
  ******* *.
  Escalation ****************************************** Direct-to-Consumer
  

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay *****/month for hilu live and was unable to watch the *** playoffs due to a hulu error they refuse to compensate me

  Business Response

  Date: 06/11/2025

  Hello *****,

  Thank you for reaching out regarding the issues you experienced while streaming the *** playoffs. My name is *******, and I am an Escalation Specialist with Hulu Support. I completely understand how disappointing and frustrating this situation must have been, and I truly appreciate your patience while I took the time to review your concern.

  Upon reviewing your interaction with our support team, I can confirm that a one-month credit was applied to your Hulu account on May 21, 2025, as requested. This credit adjusted your billing cycle, and your next charge is now scheduled for June 28, 2025. We are pleased that we were able to assist you during your contact with Hulu Support and provide a resolution at that time.

  Although we are unable to offer additional compensation beyond the credit already issued, please know that your experience has been taken seriously and shared with the appropriate teams. We continuously strive to deliver a reliable and enjoyable streaming experience, particularly during live events such as the *** playoffs, and we regret that this standard was not met in your case.

  We appreciate your feedback as it plays an important role in helping us improve our service. If you have any further questions or concerns, please do not hesitate to contact our Viewer Experience team at ************** or through our 24/7 live chat support. We are here to help.

  Warm regards,
  ******* *.
  Escalation ****************************************** Direct-to-Consumer

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for hulu multiple times but I do not have a hulu account.

  Business Response

  Date: 06/09/2025

  Hello ******,
  
  
  Thank you for reaching out to us regarding the unexpected charges from Hulu. My name is *******, and I am an Escalation Specialist at Hulu. I apologize for any frustrations you may have experienced previously, and I assure you I am here to address all your concerns.
  
  We understand that unauthorized charges from anyone other than yourself can be concerning, and we take these matters very seriously. To be transparent, Hulu's policy limits compensation options in any fraudulent situation. In cases where an account was created by someone other than you, we must follow proper fraud procedures and direct you to your financial institution to dispute the charges.
  
  I empathize with your current situation regarding the unauthorized charges. For any transactions, we advise the cardholder to contact their bank. The bank typically has procedures for investigating fraud claims, requesting a chargeback from Hulu, and refunding any fraudulent charges to the user. We are happy to cooperate with them to help you recover these funds; Hulu fully supports transaction reversals initiated by the bank.
  
  Please let us know if we can assist with any other questions or concerns. Your refund inquiry has been fully addressed. You can always reach us at ****************, and we are happy to help.
  
  
  Best regards,
  
  ******* *.
  Escalation ****************************************** Direct-to-Consumer
  

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23360835
  
  I am rejecting this response because:
  I have reached out to my bank multiple time; and they didn't refund the money hulu took from me. I was told there was nothing else that could be done. I don't want to lose over $30. 
  Sincerely,
  
  ****** ****

  Business Response

  Date: 06/21/2025

  Hello ******,
  
  
  Thank you for your response. I appreciate the additional opportunity to provide you with assistance.
  
  Regarding the refund request, Hulu would not be able to issue any refunds for the charges as we have previously discussed the process for those fraudulent charges. Upon reviewing your account, I can confirm there has been two chargebacks. One in the amount of $10.89 and the other in the amount of $11.98.
  
  If you wish to reverse any additional transactions, I recommend contacting your financial institution again to see what can be done on their end. As part of this process, they may request refunds against those charges in the form of chargebacks. While Hulu cannot guarantee any action from your financial institution, Hulu complies in full with refunds requested securely from banks.
  
  Please do not hesitate to contact us if you have any other questions or concerns, as the refund inquiry has been fully addressed. You can reach us at ************** or via chat, and we're happy to assist.
  
  
  Best regards,
  
  ******* *.
  Escalation ****************************************** Direct-to-Consumer
  

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I suspended my account online prior to my March payment. For some reason, my account stayed active and i was continuously charged for the next 3 months until I noticed.

  Business Response

  Date: 06/10/2025

  Hello ********,
  
  
  Thank you for writing about the unwanted Hulu charges. My name is *******, and I am an Escalation Specialist with Hulu Support. I want to apologize for any experienced frustrations, and I assure you that I am here to address all of your concerns.
  
  I located your Hulu subscription using the provided information. For a bit of context, it seems the subscription remained active but was unable to successfully charge the payment method on file in January, so it entered a billing hold status, which reattempts the charge until successful. In this situation, the payment method on file was successfully billed on February 7th, 2025.
  
  I understand you had no intention of paying for Hulu. I have canceled the account and issued a refund of $56.97, which should reach you within seven to ten business days. A confirmation email will be sent to the email address on file for the canceled subscription and refund. You should not see Hulu charges going forward, and you may resubscribe at any time at ******************************************************************** on a supported browser.
  
  I appreciate the opportunity to assist you, and I hope this resolution is to your liking. We would be glad to help with any other issues, questions, or concerns via our phone or chat support channels if any arise. The contact number for support is **************. Thank you for raising your concerns, and I hope you have an excellent rest of your week.
  
  
  Warm regards,
  
  ******* *.
  Escalation ****************************************** Direct-to-Consumer
  

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hulu is not working on xumo device. Called ********************** first on May 12 for this problem that Everytime Hulu goes to commerical it slows ro fram by frame then when it comes out of Comerical it speeds up like it's on far forward .Called again on 5/18 for same problem .Even called spectrum and they did their trouble shooting and said it was a Hulu problem Hulu says on 5 /18 says they are still working on the problem . It's been 7 days and still no fix . And Hulu has no timeline for the fix I am paying for a service that is unwatchable

  Business Response

  Date: 06/06/2025

  Hello *****
  
  Thank you for taking the time to reach out to us regarding the streaming experience with Hulu. My name is ****, and I am an Escalation Specialist at Hulu. I sincerely apologize for any frustration experienced with dealing with this concern
  
  I'm sorry for any frustrations you experience when trying to stream on your Xumo devices. It is important to note that we only support certain models of Xumo devices. At this time, we have no reports of troubleshooting failing to resolve this issue. Here is a helpful link that has been known to address these concerns and help you determine if you have a supported device.
  
  ***********************************************************************************
  ***************************************************************************************************;
  
  Since your account is billed through a third party, Hulu cannot assist with processing any billing adjustments due to system limitations. Your account page shows that the account is billed for this plan by Charter.
  
  I hope that providing an explanation as well as providing a helpful links has addressed your concern. We would be glad to assist with any further issues, questions or concerns via our phone or chat support channels if any arise. The contact number for support is **************. Thank you for taking the time to reach out and providing the opportunity to us to assist, and I hope you have a wonderful rest of your week.
  
  Regards, 
  **** *.
  Escalation ****************************************** Direct-to-Consumer
  
  

• Initial Complaint

  Date:05/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, Hulu has a history of making great TV shows that are cancelled far too soon, sacrificing the long-term at the expense of the short-term. As a customer, it's extremely frustrating to take so many hours out of my time, emotional investment, only for Hulu to be so careless and not renew a ******* this end, I am formally asking that Hulu commit to renewing Season 2 of ********** It is a hysterical show that deserves more seasons. There's no show quite like it on TV. Moreover, there's currently a rumor about a crossover with another show on Hulu that also takes places in ************, specifically, It's Always Sunny in *************** a customer that is frustrated with endless cancellations and short sightedness, I ask you renew ********* for Season 2 and allow the creators to finish any discussions they might have involving the crossover with It's Always Sunny in ************ first. Again, as a customer, to keep having my favorite shows cancelled is extremely frustrating to have such an unreliable service basically - I don't know if the show I love is just going to be cancelled with no real consideration or chance.

  Business Response

  Date: 06/02/2025

  Hello ******,
  
  
  Thank you for writing to us with the renewal request for ********** My name is *******, and I am a part of the Escalated Support team at Hulu Support. I want to thank you sincerely for sharing your feedback and appreciation for the series.
  
  Our viewers are important to us, and your valuable feedback is essential to show us what areas we can improve in as a service and the content our viewers want to see. Although it saddens me to say we do not currently have plans to renew the series, I have sent a content request to our teams to share your thoughts and desire for a second season of the series.
  
  We would be glad to help with any other issues, questions, or concerns via our phone or chat support channels if any arise. The contact number for support is **************. Thank you for raising your concerns, and I hope you have an excellent rest of your week.
  
  
  Best,
  
  ******* *.
  Escalated *************************************** Direct-to-Consumer
  

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23329735
  
  I am rejecting this response because:

  It doesnt address my issue. Additionally, please be advised not only will I cancel my membership, I will invoke the California Consumer Protection Act (CCPA). By state law, you will be forced to delete ALL of my data once I do this. I am advising other fans of the show to do the same if you fail to comply. 
  
  Sincerely,
  
  ****** ********, Certified Internal Auditor

  Business Response

  Date: 06/11/2025

  Hello ******,
  

  
  Thank you for writing back about the content you would like to see. While suggestions for content our viewers would like to see on the service are always accepted, I must respectfully set the correct expectations that no actions will be promised regarding these requests. We never want to see a customer go; however, it is understood that you must do what is right for you. Thank you for your continued interest in Deli Boys.
  Do not hesitate to let me know if I can help with any other questions or concerns.
  
  Best,
  ******* *.
  Escalation ****************************************** Direct-to-Consumer

  
  

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: URGENT: Unauthorized Charges Immediate Action Required To Whom It May Concern,My name is ****** *****. I canceled my Hulu subscription in January 2024 when I left town after my father's passing. Despite this, Hulu began charging me again in March, pulling $17.99 monthly from my accountincluding multiple charges in April and double-billing me on two separate cards (Navy Federal and my checking) on several occasions. Ive been charged repeatedly through April 2025, without authorization.I have contacted Hulu six times. Each time Im promised refunds and cancellationyet nothing changes. Im a veteran and grad student with limited resources. This is not only unethicalits financial abuse.I demand a full refund of all unauthorized charges and a guaranteed cancellation of any active or hidden accounts linked to me. If this is not resolved immediately, I will escalate this legally.

  Business Response

  Date: 05/28/2025

  Hello ******,

  My name is ****, and I serve as an Escalation Specialist with Hulu Support. I would like to sincerely thank you for contacting us regarding the unexpected charges you have received. I truly regret any frustration or inconvenience this situation may have caused, and I am fully committed to assisting you in resolving your concerns.

  I attempted to locate the associated account using the information provided in your message; however, I was unable to identify an active Hulu account that would be responsible for these charges. To assist you further, I will be sending a follow-up email with the subject line "BBB Follow-Up: ********," which will include a few additional questions that may help us in identifying the correct account.

  If you did not authorize these charges, I recommend contacting your financial institution to report them as unauthorized or fraudulent. Your bank will be able to initiate an investigation, potentially issue a new payment method for security purposes, and determine whether chargebacks are applicable. Please note that the issuance of chargebacks is at the sole discretion of your financial institution.

  Thank you once again for bringing this matter to our attention and for allowing us to support you. If you have any additional questions or concerns, please do not hesitate to contact us by phone or live chat at **************. I look forward to your response.

  Warm regards,
  **** *.
  Escalation ****************************************** Direct-to-Consumer