Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For 3 months I've used $150 gift cards to pay my Hulu $122.97/mo subscription but after Hulu takes the $122.97 they complete a second charge for $26.97. I contacted them only to receive the runaround & the excuse the funds were "consumed and provide a 7 day extension in service." But then they charge me another full month again. I explained they were double dipping on the charges for those 7 days but they disagreed and just kept saying the gift card funds were "consumed"

  Business Response

  Date: 08/13/2025

  Hello *******,
  

  Thank you for reaching out regarding the difficulties you experienced with your Hulu account. My name is *******, and I am an Escalation Specialist with Hulu Support. I want to sincerely apologize for any frustration or confusion this situation has caused. I understand how upsetting it can be to feel that your concerns are not being fully acknowledged, and I truly appreciate your patience while I took the time to carefully review your account and the details you shared.
  

  After reviewing your account, I can confirm that you have been applying $150 in gift card credit regularly to maintain your subscription, which is billed at $122.97 per month. I completely understand how it may have felt like there was an additional charge after your initial monthly payment, especially when you saw an extra amount being applied. I hope to clarify exactly how the system processes gift card redemptions to help resolve this confusion.
  

  When a gift card is redeemed, the full value is converted into service time based on the daily rate of your plan, rather than being split or saved across multiple months. For your subscription of $122.97 per month, the daily cost comes out to approximately $4.10 per day ($122.97 30 days). Therefore, when you apply a $150 gift card, it equates to about 36.6 days of service ($150 $4.10). This means that the system covers 30 days for your current billing cycle, and the remaining 6.6 days are added as an extension. Once those additional days are used, your next billing cycle begins. While this may appear as a second charge or an overlapping billing period, the system is not charging twiceit is simply applying the full gift card amount as time, all at once.
  

  We truly value your feedback and regret any inconvenience this experience may have caused. Your concerns are important, and I will make sure they are shared with our internal teams to help improve both the clarity of our billing process and the support we provide. If you have any additional questions or would like further assistance, please do not hesitate to contact our Viewer Experience team at ************** or via our 24/7 chat support. We are always here and happy to help.
  

  Warm regards,
  ******* *.
  Escalation ****************************************** Direct-to-Consumer
  

  
  

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hulu has been charging me double from April 2025 through August 2025 adding up to an extra $9.99 a month. I called and talked to Hulu representative named ****. He said he could refund me for themonth of August but he didnt see charges prior to that. My bank account shows those charges. According to my calculations, I am owed a refund of $29.97

  Business Response

  Date: 08/13/2025

  Hi *******,
  
  Thank you for taking the time to reach out regarding the billing issue with Hulu. My name is ****, and I am an Escalation Specialist at Hulu. I want to begin by apologizing for any frustration experienced and reassuring you that I am here to fully address and resolve your concerns.
  
  I was able to review the account and interactions. I am glad to say that I was able to locate the charges mentioned, and I processed a refund for a total of $29.97. Please note that this refund may take up to 7 - 10 business days to return to your payment method, but rest assured that it is on its way. 
  
  Thank you for allowing me the opportunity to address the concerns you have brought to our attention fully. We are happy to assist with any additional questions or concerns that may arise. You can always reach out by phone at ****************.  
  
  Best, 
  **** *.
  Escalation ****************************************** Direct-to-Consumer
  
  

  Customer Answer

  Date: 08/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi the reason why I am upset at Hulu because they not be fair when comes to extend the bill yes I appreciate they gave me credit, but the problem is instead one of the collies being so disrespectful to me and that's not right that they talk to me any type of way even if I have a question and even though I'm going through a tough time seriously it's not OK and I deserve respect. I've been a great customer for them for years. They should be mindful and think about if that was their love one that I deserve respect. I deserve respect they should extend the bill cause I get paid two weeks on a Friday and treated me they will cut off my subscription and they need to be mindful that. And I made a lot of complaints to companies lately and they not doing nothing about it . I been great customer if they for years that not right They need to extend my bill or is a problem. Please fixed this problem thank you.

  Business Response

  Date: 08/05/2025

  Hi ********,

  Thank you for taking the time to reach out to us regarding your interaction with our support team. My name is ********, and I am an Escalation Specialist with Hulu. I want to begin by apologizing for any frustration experienced, and thank you for the opportunity to assist in resolving this matter.

  After reviewing the recent interaction you had with us, I want to share that feedback has been sent to the agent's direct managers for coaching and appropriate actions. We take the delivery of excellent customer service very seriously here, and what you experienced is the ***** opposite of what we strive to provide on every interaction. We thank you for your feedback, as it enables us to continue to improve on every interaction.

  We truly value your business and treasure your continued support. We understand that these may be challenging times financially, and we empathize with your situation. However, please note that we are unable to offer additional credits at this time, in line with our policy at ***********************************************************. While we are unable to offer concessions, we remain committed to providing value and support in every way we can.

  Thank you once again for bringing this matter to our attention. Should you have any further questions, concerns, or need assistance in the future, our phone and chat support teams are here to help. You can reach us at **************. We appreciate you taking the time to share your feedback, and we wish you a wonderful rest of your week.

  Warm regards,

  ******** *.
  Escalation ****************************************** Direct-to-Consumer
  

  
  

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Hulu Customer Support,I am writing to formally express my concern regarding a billing issue that has been ongoing for over a year. Despite having an active Hulu subscription included through my ******* account, I was also being directly charged $18.99 per month by Hulu.This resulted in being double charged for the same serviceonce by ******* (as part of my eligible plan) and again directly by Hulu. When I discovered this issue and contacted support, I was disappointed to learn that only 4 months worth of overcharges were refunded, despite this mistake continuing for over a year.Given that this was a billing error on Hulus part and not due to any negligence on my end, I believe it is only fair that I be refunded the remaining overcharged amount. I have been a loyal customer and expect transparent and fair billing practices.Please review my account and provide a full refund for all months during which I was incorrectly charged while having an active Verizon-linked Hulu subscription. I would appreciate a prompt resolution to this matter.Thank you for your attention to this issue. I look forward to your response.

  Business Response

  Date: 08/07/2025

  Hello *******,
  
  
  Thank you for taking the time to reach out to us about your Hulu account and the related billing concerns. My name is *******, and I am an Escalation Specialist with Hulu Support. I want to take the time to apologize for any frustration you may have experienced, and I assure you that I am here to address all of your concerns.
  
  After locating and reviewing the account, I can confirm that there were indeed two Hulu subscriptions. I understand your frustration with the subscription not canceling on its own after activating the ************** bundle.
  
  To set the correct expectations and be fully transparent with you, all concession options for this account have been exhausted when you spoke with Hulu Support and were issued the four months of refunds. I can take no further action concerning additional refunds due to system limitations, and that goes for all of Hulu and ****** support channels. Your feedback is greatly appreciated, and I would be more than happy to pass that down to the right team. Should you wish to pursue all remaining options to reverse the remaining transactions, I recommend contacting your bank to discuss any available dispute options.
  
  I hope you find this information helpful, and I appreciate the opportunity to provide you with assistance. We would be glad to help with any further issues, questions, or concerns via our phone or chat support channels if any arise. The contact number for support is **************. Thank you again for taking the time to make us aware of your concerns, and I hope you have an excellent rest of your week.
  
  
  Best regards,
  
  ******* *.
  Escalation Specialist
  ******************** ****** Direct-to-Consumer
  

• Initial Complaint

  Date:07/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not had service since 07/02/2025. I spent 3.5 hours on the telephone with a *** trying to resolve my issue. I lost patience and thanked him and disconnected. Once again I called service on 07/03/2025 an extraordinary young lady *******, did her best for more than2.5 hours with no success. She gave me a case #********* she filed with technical support. On 07/13/2025, with still no service or contact with HULU I called again, tried to explain to the tech I had an on going problem for more than 10 days and she gave her the case number. I explained that during my to initial conversations, my tv company and my internet were contacted to see if they were the issue, they werent. Still crickets from HULU and calling just gives you the same results. Corporate telephone number just sends you the agents. Oh, to appease me Ill receive a credit, no kidding no service of course I want my monies back.

  Business Response

  Date: 08/04/2025

  Hi ****,
  
  Thank you for taking the time to reach out regarding this streaming issue. My name is ****, and I am an Escalation Specialist here at Hulu. I want to begin by apologizing for any frustration experienced and reassuring you that I am here to fully address and resolve your concerns.
  
  I understand that you signed up for our service, but you received an error message repeatedly and were never able to utilize the service. I also reviewed interactions you had with our customer service team and understand that all troubleshooting steps had been attempted. I can confirm that information regarding the streaming issue has been sent to the proper team for evaluation. I also see that the account was cancelled on 7-30-2025, and a refund was processed for the most recent charge. Since you were unable to stream, I also processed a refund for the charge from May for $82.99 as a courtesy. A confirmation email should reach you regarding this additional refund. This brings your total refunds to $165.98.
  
  Thank you for allowing me the opportunity to address the concerns you have brought to our attention fully. We are happy to assist with any additional questions or concerns that may arise. You can always reach out by phone at ****************.  
  
  Best, 
  **** *.
  Escalation ****************************************** Direct-to-Consumer
  
  

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hulus service has a dislike button to get rid of shows and movies that you don't want to see but it does nothing. Anytime I find a show or movie I don't like I dislike it and yet it still shows up on my suggested for me section while also suggesting shows and movies exactly like the ones I have already disliked. Also with all the studios and their catalogs that are owned by the company its ridiculous that the same 20 or so shows/movies are the only things that are on the service unless it's reality, teen related, crime docs, anime, or foreign language. Which I never watch and dislike every single one of those types of things and yet that's the majority of what is on this service. If I wanted a company telling what I should watch I would pay for cable. Streaming service have advertised forever that the advantage over cable is being able to choose what we want to watch but that is not true since all they do is continue to push things I have zero interest in and hardly anything even close to what I actually watch.

  Business Response

  Date: 08/03/2025

  Hello *******,
  
  Thank you for taking the time to reach out to us about your Hulu viewing experience. My name is ******, and I am an Escalation Specialist with Hulu Support. I want to take the time to apologize for any frustration you may have experienced, and I assure you that I am here to fully address all of your concerns.
  
  I want to emphasize that we absolutely want to ensure our viewers have the best viewing experience possible. We appreciate your patience and understanding as Hulu continues to evolve and improve the viewing experience. We value your time in reporting this matter to us, as it is your feedback that continues to contribute to the success of the programming. 
  
  I hope this experience has been helpful and I appreciate the opportunity to provide you assistance. We would be glad to help with any further issues, questions, or concerns via our phone or chat support channels, if any arise. The contact number for support is **************.
  
  
  Warm regards,
  ****** *.
  Escalation Specialist
  Disney ********************* Direct-to-Consumer

  Customer Answer

  Date: 08/03/2025

   
  Complaint: 23591204
  
  I am rejecting this response because: I have already called and spoke to them and they told me there is nothing they can do. If I dislike a show or movie I should not see it anymore. I continually dislike a type of media and they constantly push that type of media. I pay for streaming services over cable so I can choose what I want to watch not so they can push what they want.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account matches my email provided. I am being billed through ******* for my sub. When I set this up I was supposed to be billed 5$ for ad free. Instead the ***resentative put me on a higher price sub. It took 4 months for me to realize I was being overcharged. They first tried to tell me they couldn't refund me. I got that corrected. HOWEVER, during the process I specifically asked the *** if I should just switch on the account type to the ad free which was showing for 5$ (as the base sub was being covered by ********* He told me he would cancel the "duplicate subscription" and it would leave the base subscription alone and then they could do the ad free add on. I specifically told him that it was not a duplicate and I should just switch it on the account page or it would cancel the whole sub. He reassured me that would not happen and to let him do it for me (this is how they scammed me the first time). Against my better judgement I let him and lo and behold it cancelled the whole sub. I resubscribed and it forced it to the ******* billing which will not allow me to change the plan type. He then told me it couldn't be fixed from their end because it wasn't on direct billing. I need to have the subscription switched to ******** Hulu, ESPN+ PREMIUM bundle which should only bill me for $5 a month with the base plan being covered by *******. That is all. I should not have a better understanding of your systems than your own staff and they should be trained to listen and consider what I am telling them. This is what happens when you outsource to ******.

  Business Response

  Date: 07/31/2025

  Hello ****,
  
  Thank you for reaching out regarding the issues you experienced during your interaction with Hulu Support. My name is *******, and I am an Escalation Specialist with Hulu Support. I completely understand how frustrating and disappointing this situation must have been, and I truly appreciate your patience while I reviewed your concern in detail.
  
  Using the information you provided, I was able to locate the interaction with our support team. I sincerely apologize for the confusion and inconvenience caused by the cancellation of your subscription. I understand this outcome was not what you expected or were assured of during the interaction. Please know that we will be reviewing the call internally, and any necessary coaching opportunities will be addressed to help prevent similar situations in the future.
  
  After further review of your account, I have determined the steps needed to move forward. Because your current subscription is billed through *******, we are unable to modify the plan type on our end. To transition to the desired ******** Hulu (No Ads), and ESPN+ bundlewith ******* covering the base subscription and you being charged only for the upgradeyou would need to cancel the *******-billed plan. Once canceled, you can then resubscribe directly through Hulu and select the appropriate No Ads bundle at the time of sign-up. Once this is done, you will be able to reinstate your plan through *******. This will ensure the plan is properly set up under split billing and aligns with your original intent.
  
  We truly value your feedback, as it plays an important role in helping us improve our service and training. If you have any further questions or need additional assistance, please do not hesitate to contact our Viewer Experience team at ************** or via our 24/7 chat support. We are here to help.
  
  Warm regards,
  ******* *.
  Escalation ****************************************** Direct-to-Consumer
  

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23584613
  
  I am rejecting this response because:

  I should not be the one having to fix this. When I was working with support it allowed me to select the other plan until they walked me through messing it up and then provided no solution. What Hulu is asking me to do will impact both my Hulu billing as well as my ******* billing which is not appropriate. Further it runs the risk of creating an unnecessary charge that I would end up having to further argue with Hulu about. Hulu needs to figure out the solution, not me.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 08/17/2025

  Hello ****,
  
  Thank you for your follow-up and for sharing your perspective. I fully understand why this situation feels frustrating, especially given the steps you were guided through and the concern about potential billing impacts.
  
  To clarify, when a subscription is billed through ******** Hulu Support does not have the ability to directly change the plan type or adjust billing on your behalf. Because of these system limitations, the only way to move to the ******** Hulu (No Ads), and ESPN+ bundle with the upgrade cost correctly applied is to cancel the current Verizon-billed plan and then resubscribe to the desired bundle. This ensures the subscription is properly linked under split billing and prevents ongoing issues with charges.
  
  I recognize that this solution places extra steps on you, and I regret the inconvenience this causes. Please know that we have shared your feedback internally regarding the initial handling of your case and the challenges it created. Our teams will use this to improve training and ensure future interactions are more clear and supportive.
  
  If you would like direct guidance through the cancellation and resubscription process, our Viewer Experience team is available 24/7 by phone at ************** or through chat. They can walk you through the steps to help minimize confusion and reduce the risk of duplicate charges.
  
  Warm regards,
  ******* *.
  ****************************************************** Direct-to-Consumer

• Initial Complaint

  Date:07/08/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Raised a complaint with Hulu few days ago regarding unavailability of a content in its original language. Business is not providing a resolution and their cares to look into issues with its application

  Business Response

  Date: 07/28/2025

  Hello Varun,
  
  
  Thank you for writing about the concerns relating to the language options for the latest episode of Criminal Justice: A Family Matter. My name is *******, and I am an Escalation Specialist with Hulu Support. I apologize for any difficulties, and I assure you that I am here to address your concerns.
  
  I located the conversation with our agents with the provided information. I regret to hear how the conversations played out. At Hulu support, we strive to provide the highest level of excellent-quality support, and unfortunately, we may have missed the **** this time. Your feedback has been forwarded to their direct managers for action. As for the affected episode, I am glad to report that the episode should now be streamable in the intended language options. Your viewer experience is of utmost importance to us, and we appreciate your patience and understanding as we do our due diligence to address the behavior once and for all for our customers. 
  
  I appreciate the opportunity to assist you, and I hope this information is helpful. We would be happy to aid with any other issues, questions, or concerns via our phone or chat support channels if any arise. The contact number for our support team is **************. Thank you for bringing this matter to our attention, and I hope you have an excellent rest of your week.
  
  
  Warm regards,
  
  ******* *.
  Escalation ****************************************** Direct-to-Consumer

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 6-16-25, i paid hulu to subscribe to their steaming service, i paid $85.00 for a monthly service. i could log in but was not able to stream the service paid for. every time i logged in it would deny me access to the service. i would have to call customer service in order to be able to stream the service. in a weeks i called customer service over 5 times and would spend at least an hour trying to get the service to work. i called on 6-25-25 and spent an hour with the *** and he assured me i wouldn't have to call back. i also told him that if have problems logging in after that, i would cancel service. i tried logging in on 6-27-25 to no avail. the *** i spoke to was very rude and could careless about getting this service to work. he told me he had read the notes from the previous *** and asked me if i wanted to cancel service. i told him that i never had service therefore i wanted a full refund. he said he would talk with a supervisor, had me hold about 10 minutes then came back on saying there would be no refund. i never received any streaming service so therefore i want a full refund.

  Business Response

  Date: 07/24/2025

  Hi ******,
  

  
  Thank you for taking the time to reach out regarding the streaming issues and refund request. My name is ****, and I am an Escalation Specialist here at Hulu. I want to begin by apologizing for any frustration experienced and reassuring you that I am here to fully address and resolve your concerns.
  
  Thank you for providing feedback on the interactions you had with our customer service representatives. I have reviewed the interactions and provided feedback to the proper teams as this is far from the level of service we strive to provide. Your experience is of utmost importance to us, and we are always interested in hearing what our viewers think as we evolve the service to better align with their interests.
  
  I have also processed a refund for the most recent charge, which totals $82.99. Please note that this refund has been fully processed on our end, but it can take up to 7-10 business days to show in your payment method. A confirmation email should reach your inbox relating to the refund as well. The subscription remains canceled. 
  
  Thank you for allowing me the opportunity to address the concerns you have brought to our attention fully. We are happy to assist with any additional questions or concerns that may arise. You can always reach out by phone at ****************.  
  

  
  Best, 
  **** *.
  Escalation ****************************************** Direct-to-Consumer

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For approx 7 months now, my wife and I call each and every month to HULU Its a television channel we tried approx. 8 months ago. It costs $21.98/month. We called and spoke to one of there **** each month about canceling this Hulu After speaking to there agents and explaining that we are canceling, they say ok its all canceled. But each month we keep receiving there charge in my bank account for $21.98. So we continue to call them and continue each month to explain to them to cancel. But they must never cancel us? Because we keep getting charged every month. Month after month for $21.98. After canceling back then This is the 7th time they charged us $21.98 that we did not authorize. I want them to return my money for all those months(7 months). It states we are being recorded each time we called, so there should be proof of each time we canceled if it really was recorded?

  Business Response

  Date: 07/21/2025

  Hello *****,
  
  Thank you for reaching out about recurring charges with Hulu. My name is ********, and I am an Escalation Specialist with Hulu. I would like to apologize for any frustration and assure you that I am here to address your concerns thoroughly.
  
  We value the security of our viewers and their information, and we require verification for each Hulu subscription to speak on or take action on any account. This ensures we speak accurately to your account and related issues while protecting our customers data. Regrettably, I was unable to locate a Hulu account with the information provided in the BBB case description. To locate and verify the Hulu account associated with the charges, I am sending you a separate email titled "Hulu Support Follow Up - BBB ********," referencing this case. In this email, I will request additional information to locate the subscription and assist with the issue mentioned above.
  
  I hope this information is helpful to you, and I appreciate the opportunity to help you. We would be happy to help with any further issues, questions, or concerns via our phone or chat support channels if they arise. The contact number for support is **************. Thank you again for bringing this matter to our attention, and I look forward to hearing from you.
  
  Warm regards,
  ******** *.
  Escalation ****************************************** Direct-to-Consumer