Business Profile

Dental Services

Byte

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,056 total complaints in the last 3 years.
2,205 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this complaint on behalf of ********** *********, with their full knowledge and consent. I paid $495 upfront and financed $2,596.39 through CareCredit for aligner treatment with Byte. The treatment was incomplete, and Byte refused to identify my treating dentist a potential HIPAA violation. I was also denied access to a supervisor and offered an arbitrary refund of $872.50, which does not reflect what I paid or owe.I submitted a formal refund request for the full $3,091.39 (amount paid and financed), which was denied without proper justification. I am now being billed for incomplete services and have filed complaints with the **** and plan to escalate to state regulators as well.I am requesting a full refund and cancellation of the CareCredit balance.
Business Response
Date: 06/26/2025
Hello,
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 06/26/2025

Complaint: 23518630

I am rejecting this response because:

Bytes response fails to address the substance of my complaint and instead redirects me to their internal support system, which has already proven ineffective. My original submission to the BBB included detailed documentation outlining how I was charged for services that were not properly delivered, and how repeated attempts to resolve the issue directly with Byte were met with delays, refusals, and lack of accountability.

Their reply to the BBB demonstrates no willingness to engage in good faith or provide any actual resolution. Simply providing a link back to their customer service pageafter Ive already exhausted those avenuesshows disregard for the seriousness of the complaint and the BBBs involvement.

I respectfully request that the BBB keep this case open. I continue to seek a full refund, as outlined in the attached documentation, and ask that Byte be held accountable through proper mediationnot just deflection.

Sincerely,
********* ****** (on behalf of ********** *********)

Business Response
Date: 06/30/2025
Hello,
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly.
Customer Answer
Date: 07/07/2025

Complaint: 23518630

I am rejecting this response because:
Byte has failed to address the substance of my complaint. Their reply merely redirects me back to their customer service, which I have already used extensively without resolution. I submitted multiple requests, was denied the name of my treating provider (a HIPAA violation), was offered only a partial and arbitrary refund, and never received the services I paid for in full.

Their message through the BBB contains no attempt to resolve the issue and is instead an evasion. I am requesting a full refund and will continue pursuing this through all available channels, including Synchrony/CareCredit, the ***** and the Attorney General if necessary.

I am not satisfied with their response and do not consider the matter resolved.

Sincerely,

********* ****** on behalf of ********** *********
Business Response
Date: 07/11/2025
Hello,
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly.
Initial Complaint
Date:06/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They messed up my teeth, gave me crowding and an overbite and refuses to give me a full refund for not solving anything for me dental wise. On top of the refund process taking months
Business Response
Date: 06/25/2025
Hello,
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?https://www.byte.com/pages/contact?and choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 06/25/2025

Complaint: 23513626

I am rejecting this response because:

I have tried to communicate with your support and have gotten absolutely no where.

Sincerely,

Kasey Harvey
Business Response
Date: 06/27/2025
Hello,
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?https://www.byte.com/pages/contact?for further details on how to contact us directly.
Customer Answer
Date: 06/27/2025

Complaint: 23513626

I am rejecting this response because:

I have an on hoping email thread for 3-4 months now just to not be resolved appropriately. You guys are refusing to give me a full refund although I now need to pay for another full treatment with another company.

Sincerely,

Kasey Harvey
Initial Complaint
Date:06/23/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After I finished with my invisible aligners and my teeth had been straightened using Byte aligners I was offered the Protection Plan which would provide 10 sets of retainers to keep your teeth in their new alignment. As they advertised when selling me this service, because your teeth may change over time (new crowns, bridges...), an impression kit would be sent before each new retainer was sent to you. When I tried to get an impression kit for a new set of retainers I was told that Byte no longer took new impressions. They just sent you the same retainers for five years. There were many options of places to get retainers. They are not providing the service they promised or that I paid for.I paid on a payment for a total of $749. My final payment was completed last week (June 19, 2025). I paid monthly by credit card.
Business Response
Date: 06/24/2025
Hello,

Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further.

Customer Answer
Date: 06/24/2025

Complaint: 23508324

I am rejecting this response because:
I have emailed Byte on, at least four separate occasions. The email responses never addressed the issue I raised that the service I paid for (five years of retainers made from new teeth impressions) was not being honored. The only response I got was form emails telling me to answer the same questions about how long I had been wearing aligners (not even the retainers, which is what I was asking about).
I then called and spoke to an employee who had no authority to address or resolve any issues. I asked to speak to a supervisor or manager. I was told that none was available, AND that they would not have one call me.
This response does not address the bait and switch of promising one service (five years of retainers made from new impression kits) and their total lack of customer service, which I partly blame my self for because every encounter, after they sold me the aligners, has been bad.

Sincerely,

***** **********
Business Response
Date: 06/26/2025
Hello,
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly.
Customer Answer
Date: 06/27/2025

Complaint: 23508324

I am rejecting this response because:
1) Byte has not addresses the issue that they changed the service they were providing. Originally all I asked for was my new retainers to be made from a new impression kit as your teeth change over time due to dental work - especially over a series of 10 retainers. That is what the protection plan for retainers had promised.
I raised this issue many times. When I couldnt get a response I then asked for a refund because I havent used any of their services. But until BBB got involved I have never gotten a response that even began to address the issue I raised.
It Is obvious Byte will not refund my money ($749) even with the help of BBB but it is reasonable that they send a new impression kit to make new retainers - at least once a year! This they have never addressed even when I have contacted them through what they say is the only way they will address issues

Sincerely,

***** **********
Business Response
Date: 07/02/2025
Hello,
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly.
Initial Complaint
Date:06/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/4/2023 I purchased aligners with Byte that cost $1999. Not only did the aligners cause me immense pain and discomfort but they were made poorly and didnt fit correctly. After some time I stopped my treatment and reached out about the problems I had. Nothing was done and it seemed like the issue was not going to get resolved. After a while because I started university I stopped pressing the issue, but then i saw a message that the company was facing some issues and wouldnt be sending anymore aligners out. I only ever received my first shipment and first half of the treatment I payed for. I reached out and requested a refund because I didnt get the second half of the purchase and because they didnt help fix my teeth. They told me no because according to them my treatment is finished but this makes no sense because I never even received the second half of the aligners! So what I want move my forward is my refund from the company due to not giving me what was purchased and the low quality aligners that did not deliver results. Thank you.
Business Response
Date: 06/24/2025
Hello,

Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further.

Customer Answer
Date: 06/25/2025

Complaint: 23507954

I am rejecting this response because nothing has been done to resolve this issue.

Sincerely,

***** ****
Business Response
Date: 06/27/2025
Hello,
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly.
Initial Complaint
Date:06/20/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got these aligned 06/23/2024 and hadnt used them until January 10th and the 22nd that night I used them then after 12 hours I took them off and it had chipped both my front teeth. I tried getting a refund because they werent working and they chipped my teeth and they are not helpful at all I cant ever get in contact with them except through email or text and even then they dont help. I want a refund because I dont want to pay for something Im not even going to use Im scared to use them now.
Business Response
Date: 06/23/2025
Hello,

Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?https://www.byte.com/pages/contact?and choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:06/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally dispute a transaction and file a complaint regarding a purchase made from Byte, a direct-to-consumer aligner company, on June 21, 2021. I financed this purchase using Affirm under Loan ID: ************ June 21, 2021, I purchased Byte's clear aligner treatment plan with the understanding that I would receive professional supervision and a complete orthodontic service.Despite my attempts to proceed with the treatment, I was unable to complete it due to safety concerns and lack of adequate clinical support from Byte.Efforts to contact Bytes customer service for support or resolution were unsuccessful, leaving me with an incomplete and now unsafe treatment ******* a result, I paid for a medical service that was never fully delivered or safely executable.Bytes promotional and contractual materials stated that there was no time limit on how long I had to complete treatment, making the current situation even more unreasonable and financially unfair.Given the rising concerns regarding the safety and regulation of direct-to-consumer orthodontic products including public warnings from the *************************** and regulatory scrutiny by the *** I was advised by a licensed dental professional not to continue treatment due to the risk to my oral health.Due to these serious safety concerns, I will also be filing a formal complaint with the **** **************************** (***) to report Byte's failure to deliver a safe and medically appropriate treatment.I respectfully request:A full or partial refund for the incomplete treatment, and/or Resolution through Affirm, including cancellation of the financing agreement or a refund of payments made under Loan ID TY44-ZS7W.Supporting Information:Name: ****** ******** ***************************************** to Byte customer support (documented and available)Reason for dispute: Failure to provide the complete and medically safe orthodontic service as advertised.
Business Response
Date: 06/20/2025
Hello,

Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?https://www.byte.com/pages/contact?and choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:06/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered aligners from *********** BYTE,. sent them a payment for $2099 on May 24th 2024. A month or so later they said they could not complete the aligners until we had impressions from our dentist so they said they were sending a refund and we have never received anything in a year.Tried to contact multiple time with no response from them
Business Response
Date: 06/18/2025
Hello,
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?https://www.byte.com/pages/contact?and choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:06/17/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased the byte system for both our girls we spent over ***** with this company my youngest went fine teeth aligned no problems UNTIL she ordered the retainer to keep them in place we paid $699 for a supposed warranty and retainer that we never received the retainer never got whatever the warranty was for now my oldest it hurt her teeth badly she had to quit wearing them and I was like fine no big deal but I would like my 699 back bc we didnt get a retainer I now have to go buy another one and byte is out of business so not like I can get a retainer now lol.
Business Response
Date: 06/18/2025
Hello,
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?https://www.byte.com/pages/contact?and choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After completion of my treatment my teeth were left misaligned. I have to have corrective treatment to fix my misaligned teeth after my final retainer.
Business Response
Date: 06/17/2025
Hello,
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?https://www.byte.com/pages/contact?and choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 06/17/2025

Complaint: 23475028

I am rejecting this response because:

I have reached out to the business personally, outside of the BBB forum repeatedly and have received no acceptable solution. Just responses from multiple associates saying there is nothing they can do besides further treatment. I am not satisfied with the result and no longer trust the business with my health.

Sincerely,

James Hartunian
Business Response
Date: 06/19/2025
Hello,
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?https://www.byte.com/pages/contact?for further details on how to contact us directly.
Initial Complaint
Date:06/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was following all the steps i was asked to when suddenly I had an issue with one of my aligners. When I started to describe my issues they told me I needed to send a note in before speaking to me. I did just that and then they completely avoided speaking to me. When i reached out multiple times they dropped me from the plan without warning. They are a horrible company to work with and instead of helping me they left me high and dry. Whenever i teied to reach out again explaining i didnt want to be dropped or that the least they could do was give me a set of retainera that i was promised, they stopped all communication.
Business Response
Date: 06/16/2025
Hello,
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?https://www.byte.com/pages/contact?and choose the option that works best for you. We look forward to assisting you further.

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