Complaints

This profile includes complaints for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

• 

  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Byte regarding their failure to deliver orthodontic treatment services for which I paid in full, including a $649 Protection Plan. I began treatment with Byte on November 29, 2023, and toward the end of my first set of aligners, I encountered significant fit issues. After contacting Bytes support team multiple times, I was told the only way to continue treatment and receive refinements was to purchase their Protection Plan, which I did under the assumption that my care would continue without interruption.Shortly after that purchase, Byte publicly announced that it was pausing all shipments of aligners and impression kits due to internal and regulatory reviews. They also retroactively imposed new requirements on patientssuch as providing a letter of termination of services from a licensed dentistnone of which were disclosed when I began treatment or purchased the Protection Plan.I have now been left in a state of incomplete orthodontic treatment with no access to the aligners necessary to complete my plan, and Byte has refused to refund either the Protection Plan or the treatment cost. They have also failed to provide the license number of the treating dentist who was supposedly overseeing my case, despite the fact that I received no communication or supervision from any licensed provider.Byte has essentially charged me for services it is no longer able or willing to provide, and has applied new rules retroactively in violation of basic consumer protection standards. The companys actions amount to breach of contract, unjust enrichment, and deceptive business practices.

  Business Response

  Date: 07/18/2025

  Hello,

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In april i was attempting to rejoin treatment after having lost retainers that were accidentally tossed out. i was told an invoice would need to be paid for the 369. i paid that amount and was then told it had to pay an additional 400 and they requested the wrong amount. then they also told me i needed to send in additional information like dental x-rays and dental exam info. this was very frustrating as now i am not only being asked to send more money but also spend more money getting x-rays. after consideration i changed my mind based on how unprofessional and unorganized it was. i asked for a refund and was told if i wanted my money back i had to still see a dentist. this practice is illegal. *** asked for months for a refund and no one is answering or willing to assist. i filed formal complaints with my state as well. do not use this company.

  Business Response

  Date: 07/17/2025

  Hello,

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further.

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23608937
  
  I am rejecting this response because: i have tried for three plus months to communicate with byte directly with no resolution and consistent canned email responses. I will take this further if needed to be resolved. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 07/18/2025

  Hello,

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly.

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23608937
  
  I am rejecting this response because:Again, i have tried for MONTHS to get this resolved. i just received yet another canned response that its being reviewed for 3-5 days then ill be ghosted yet again and the cycle will continue. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 07/23/2025

  Hello,

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly.

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23608937
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began treatment with Byte in January on 2021. After my treatment was completed, I was not happy with the results. Per their Byte for Life Guarantee, I was supposed to be given additional treatment before receiving my final retainers. I called and submitted pictures at that time. I received no response. I continued to reach out. When I finally did receive a response after several weeks, I just continued to receive email requests for more and more pictures of my teeth at different angles. Still nothing was done. I continued to keep my final aligners and reach out to them, through calls and emails, with the same response each time. I then had two deaths of close family members. It has been three years and I have now lost my final aligner set so I reached out to them again. They said they would gladly help out and continue treatment. Again they asked me for several pictures at different angles. Then they suggested that I force older aligners in my mouth even though I told them that the older aligners didn't fit and caused bleeding when I tried to put them in. Then they said no, we actually will not continue your treatment but we can give you retainers. I explained that the original reason I refused the retainers was because my teeth were still not straight after the treatment. They have done nothing to resolve the issue and refuse to allow me to speak with a supervisor or do anything to help resolve the issue. A huge waste of money and time.

  Business Response

  Date: 07/17/2025

  Hello,

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further.

  
  

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23608580
  
  I am rejecting this response because: I have already reached out several times to support and they lie and go back on their word. In their first email they confirmed that they would give me aligners, then after going through the process of providing multiple pictures and multiple correspondences, a different representative decided not to send aligners and not connect me with a supervisor. I have been ripped off and should be refunded if services arent provided per the Byte for Life Guarantee I was promised with 100% satisfaction. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 07/18/2025

  Hello,

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly.

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23608580
  
  I am rejecting this response because: I have called several times during business hours and no one answers. They have only responded via email with the same garbage. This was a terrible experience and a total rip off. I will continue to pursue the company so that they can rectify this issue. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 07/22/2025

  Hello,

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly.

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23608580
  
  I am rejecting this response because: Ridiculous, same automated response. Contacted them again. They wanted me to pay them almost $1000 to restart treatment that they never completed. Why in the world would I give them more money when they didnt do the job the first time. Where is the 100% guarantee. What a rip off. I will be seeking legal counsel but I will at least be requesting for them to give me retainers that I paid for even though the retainers will be retaining teeth that are still not straight after 4 years. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the night liners through BYTE. I had autopay set up. It stopped so I figured it was paid off. I only found out it hit my credit when I went to apply for an *** loan and was denied as this was on my credit and I was unaware. I have attached pics of emails with either no reply or a phone number that is not reachable. I have called every number I have googled and every number on my credit report and its all a scam. I know they were shut down due to insufficient info for the ***. Now it is on my credit and I can not get a loan for anything because of this. I have no paperwork from them at all.

  Business Response

  Date: 07/15/2025

  Hello,

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had severe issues with my Byte treatment plan. I has cause my teeth to shift improperly, has caused me to become a contraindicated patient with periodontal disease due to my use of the aligners, and I have had to stop treatment fully. Byte refused to refund, continue treatment or uphold and of the service Guarantees they signed up to and agreed ******* set of aligners are also apart of an ongoing *** recall and they refuse to refund, or make needed adjustments at all.

  Business Response

  Date: 07/15/2025

  Hello,

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further.

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my impression kit from Byte on 5/14/2023 and received my aligners on 5/24/2023. I have done everything they told me to do including using my hyperbyte every day. My bottom teeth were able to move but my top teeth did not. I sent out multiple requests to clinical support and they told me to do a backtrack of my aligners. I did I followed all their instructions and still didn't get my gap to close. I recently told them that Im not satisfied with my treatment and they told me to get X-rays from my dentist but my dentist does not want to send them the X-rays due to the issues they've been having. I asked for a refund of my treatment but they denied it because they said I had concluded my treatment but my gap is still very much present not to mention that my teeth are very sensitive. They also mentioned that the guarantee is 40% communication and that I have not communicated with them when I have communicated multiple things about my gap and the sensitivity it which they did nothing to help me. I also spent on multiple pictures for them to check air gaps in treatment but nothing was mentioned that I had any. I just want a refund because now I have to seek other ways to straighten my teeth and close my gap. After all, their treatment did not do what they told me it would do.

  Business Response

  Date: 07/14/2025

  Hello,

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further.

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using the Byte retainers since 2020 and still not received the promised results. I have had to challenge their guarantee twice. I had a tooth break and my dentist told me to stop treatment. I contacted Byte to ask for a refund since their product damaged my teeth and caused over $1,500 in dental work. They are refusing to provide me with a refund without a letter from my detist saying it is dangerous to continue treatment. My dentist provided and email stating I should not continue and they then demanded more. My detist will nto provide a letter ona letterhead due to possible attcks from Byte (i.e. malpractice premiums if they target her). I show to have met their requirements for a refund and provided my entire dental file that shows the damage caused to my teeth. I still have remaining dental work from the borken tooth that is required. They still refuse to issue me a refund of over $4,000. That doesnt even include what will be needed to correct the issue, just what Ive paid them over the last 5 years.

  Business Response

  Date: 07/14/2025

  Hello,

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further.

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23586370
  
  I am rejecting this response because: I have every retainer purchased and have failed to see the results after continued treatment since 2020 (I'm still wearing them).  How unsatisfied with treatment do I have to be to receive a refund.  I will mail back all of the retainers if needed.  My teeth have not shown improvement and I fear further damage to continue treatment.  Are you suggesting that I continue treatment even after the evidence I have submitted to you on the damage to my teeth and the failure of movement?
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 07/17/2025

  Hello,

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased treatment with Byte on 11/22/2023 and paid $3148. They sent me my first set of aligners and so I started my treatment. In October of 2024, they announced that they had to stop shipping out aligners due to problems with the ***. This was around the time I was ready to start the second half of my treatment so I was just waiting for them to update us and ship out my second set of aligners. Months went by and I never got an update. I reached out to them in February of 2025 asking for a refund since I never received my second set of aligners and therefore never got to finish my treatment. They asked me to sign an acknowledgment saying that I understand that they recommend me to see a dentist to verify I was a candidate for Byte still. I refused at first, since I never agreed to this when I first purchased the treatment and I told them that I just would rather get a refund. They said I needed to sign it still if I wanted a refund so I agreed and signed. The customer service worker then told me I wasnt able to get a refund since this was a medical service and the only way I could receive a refund was through a medical recommendation by my dentist. He also told me that seeing a dentist wasnt required to continue my treatment though so if I didnt have any of the conditions that he listed I was still able to continue my treatment. I replied that I didnt have any of the conditions that he listed and that I was okay with just continuing my treatment then. I asked if they were shipping out aligners again and he said yes. I then asked if I will be receiving my second set of aligners and he confirmed that I would. I waited a few weeks but never received them again. I tried contacting them again a few times and I never got a reply. On their website and app it still says they are not shipping out aligners. I would just like a refund if possible please because its been 5 months of me requesting them to either give me a refund or send the aligners and they have not.

  Business Response

  Date: 07/11/2025

  Hello,

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23584479
  
  I am rejecting this response because: they are denying giving me a refund because they are saying I wasnt doing regular check ins and that my treatment should be over at this point. However I was doing check ins until I got to the end of the first set of aligners. I then requested to get the second set and I got an email saying I needed to take pictures with the previous aligners because the last pair of the first set werent fitting correctly. I wasnt able to reply right away since I was out of town. When I was back home, I saw another email saying they were having an issue with the *** so they werent sending out aligners and we should just keep wearing the same ones for now so I did. I waited months but they never even updated us on when they could send out aligners again. I tried replying to the email anyways that said they wanted pictures of the previous ones but I didnt get a reply so I kept waiting thinking that they werent able to send out aligners still. Currently on their website and app it still says they cant send out aligners. I think it is fair for me to receive a refund for never being sent the rest of the aligners and not being able to even finish my treatment.
  Sincerely,
  
  ********* *********

  Business Response

  Date: 07/15/2025

  Hello,

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the All-Day Byte Aligners around July 2024 and followed all usage instructions as directed. After using the aligners consistently for 18 weeks, I discontinued use in October 2024 because they were ineffective. My dentist confirmed no visible tooth movement and advised me to stop the treatment.I signed Bytes Field Safety Notification, which acknowledges that Byte may have failed to properly screen some patients (like me) before beginning treatment. I also submitted a formal letter from my licensed dentist, on office letterhead, stating that discontinuing Byte aligner treatment was medically appropriate.Despite doing everything required of me, including medical evaluation and complying with Bytes documentation requests. Byte denied my refund. Their reason was a policy violation for not reporting issues within two weeks of ending treatment, even though the problem was medical, not procedural.I paid through Allegro Credit and have already paid approximately $1,595.16 for a treatment that didnt work. I am still being charged for it monthly. Byte promised effective results, proper screening, and customer satisfaction. I received none of those.I am requesting a full refund of what Ive paid and the immediate cancellation of the Allegro Credit financing account associated with Byte. I provided Byte with all requested documentation and attempted to resolve this professionally. Denying a refund despite medical recommendation and a formal safety alert is unacceptable and unethical.This is a health-related issue involving a failed medical device, and I ask the BBB to assist with resolving it fairly and urgently.

  Business Response

  Date: 07/11/2025

  Hello,

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further.

  
  

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23583798
  
  I am rejecting this response because I have already contacted Byte through their support system, submitted all required medical documentation, signed their Field Safety Notification, and followed every step Byte asked of me, including a full review by their management team. Byte denied my refund anyway, despite proof that the treatment was ineffective.
  
  
  Now, after all of this, Byte is attempting to ignore my BBB complaint by redirecting me back to the same support channels that already failed to resolve the issue. This is not acceptable.
  
  
  I am requesting that Byte respond directly to the BBB complaint as required, and that they provide a full refund and cancellation of my Allegro Credit financing due to medical necessity and product failure. If this is not resolved through the BBB, I will escalate the matter further to the ************************ (***), the ***, and my state Attorney Generals office.
  
  
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/15/2025

  Hello,

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly.

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23583798
  
  I am rejecting this response because: Byte has already required me to go through its support system, which I did. I submitted formal documentation from my dentist, signed the Field Safety Notification, and cooperated fully with all requests. I even underwent a full review by their management team which resulted in a denial.
  
  
  I filed this BBB complaint because Bytes support channels failed to provide a fair resolution despite a health-based reason to discontinue treatment and a documented lack of results. Now Byte is refusing to engage through the BBB platform this is not acceptable.
  
  
  I am again requesting a full refund and cancellation of Allegro Credit financing. If Byte continues to ignore this complaint and redirect me in circles, I will escalate this matter to the ***, the ***, and my State Attorney General. I am also preparing a chargeback case through my credit/financing provider.
  
  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2024 I begin using Byte tele-dentistry aligner company. After doing at home impressions and getting consulted by the byte clinical team I began treatment. I was to wear them in the evening for two weeks each aligner. Top teeth:10 total aligners Bottom teeth: 18 aligners. In the first shipment I received it was all 10 top and 15 on the bottom. I received that package some time in September 2024 sometime. After wearing the aligners for a few months had some issues with the customer service regarding the fit of the aligners and was advised the generics response of warming them with hot water and using the provider hyperbyte, a vibrating mouth piece to help the aligner settled. That was the first issue and nothing but more raised soon after. In November sometime I was sent again an other generic email about a field after notice and the haunting of shipping future aligners out. Come December Im following my treatment plan checking in and only am suffering from slight discomfort here and there. Sometime during the first weeks on Jan. I went to request my last set of aligners and was told I needed to visit an in person dentist to fulfill required safety procedures which were done. Now I received a message from byte support team that they advise to stop wearing the aligners all together and seek a chair side dentist without any real explanation or refund of my money for goods and service I did not completely receive. Ive seen numerous articles on the company facing class action lawsuits and I do agree with most things being published. The company seems to pray on financially challenged individuals with falsified claims to provide accurate and appropriate orthodontics care. The last year has been spent back and forth with faulty customer service and alleged clinical support representatives who have all given wrong information on multiple occasions. Im seeking a full refund and would like this company to be claimed against

  Business Response

  Date: 07/10/2025

  Hello,

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further.

  
  

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23579045
  
  I am rejecting this response because:
  I would like a full refund for the services promised and were not fully rendered
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/15/2025

  Hello,

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly.

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23579045
  
  I am rejecting this response because: its a generic answer and deflection to my already filed complaint with your customer service team. 
  
  Sincerely,
  
  ****** *****