Complaints

This profile includes complaints for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

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  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started this journey with byte 12/19/23 I started with 7 aligners. I had high hopes it would help correct some small adjustments. After going through the initial full treatment they sent, I noticed no changes and started to have pain. Then I reached out for help I wanted a refund because I was so unhappy with the results but they refused to give me a refund and only said I can get more aligners. Feeling hopeless I agreed to get the aligners and went through another set of aligners. Then I started to experience more pain and gum issues. My dentist recommended I stopped treatment immediately after an examination and the company is still refusing to help me and give me a refund.

  Business Response

  Date: 08/12/2024

  Thanks so much for bringing these concerns to Byte's attention. Byte understands that being in treatment for longer than anticipated can be frustrating and discouraging. It is important to note that due to the teeth' unpredictable nature, timeframes are not guaranteed in orthodontics, and many factors can affect the rate at which an individual's teeth shift. Therefore, to ensure continued progress, refinements or revision of treatment are often necessary in any orthodontic treatment.  

  The good news is that Byte offers guarantees to cover customers for unexpected outcomes. These guarantees are included in the cost of treatment and cover customers for life for additional aligner treatment until the projected results are achieved.

  With that being said, the Byte management team contacted the customer to provide an appropriate resolution. For efficient assistance, the customer should engage in direct communication with Byte management. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal. 

  Customer Answer

  Date: 08/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 29 2023, I purchased BYTE All-Day Aligners, for $1,999 for an estimated 4 month treatment plan with 17 sets of upper and lower aligners plus retainers, and a "lifetime guarantee." The cost with financing was $2,939.04 after all scheduled payments. I received 15 sets of aligners and by April 2024 I had completed all 15 steps, and that is where Byte's fulfillment has ended. Since then, they have refused to allow me to finish my treatment, pretending for four months now that they need more information, more photos, and claiming that I need to go to the dentist (which I see regularly already). They have used every trick they can think of to delay or deny sending the last sets of aligners and retainers. I have cooperated fully but they always come up with some new excuse. Their latest excuse is that I have periodontal disease, which is a common condition. I showed proof that I see my periodontist regularly and he knows about my Byte treatment and has no issue with it, but they still won't send the last aligners. It seems odd that gum disease wasn't an issue when Byte allowed me to purchase and receive the first 15 sets of aligners. Why didn't Byte have any questions about periodontal disease in their initial evaluation for eligibility? Why didn't they ask about this at any point during my treatment? I've sent so many photos over the past 11 months and they had zero questions about that, until now. My periodontist thought it was strange that they were requesting this information because orthodontics are never a problem for periodontal disease maintenance. My guess is, their company is having financial problems now, so they are trying to delay or deny final treatment as much as possible and make it look like there is a medical reason for it. Which is horrible because they are refusing to fulfill things that they have already charged a lot of money for. These denial tactics have been going on for nearly five months now, despite my full cooperation.

  Business Response

  Date: 08/08/2024

  Thank you for bringing this to Bytes attention. The management team is eager to assist customers whose experience has been layered with many complexities. Byte management is dedicated to finding a viable and intentional solution for your concerns and will not cease until all has been rectified. 

  To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal. 

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the byte aligners. I sent in my impressions and was told I was a good candidate. As the treatment progressed I noticed my bottom teeth seemed worse but every time I sent in pictures for updates they said it was fine until it was time to get my final set of aligners. They told me I needed to go back many, many steps after months of emailing back-and-forth. I finally told them to forget it. These aligners arent working for me. I now have tooth pain, gum pain, and my bite is off. They said I need a letter from a dentist to get a refund; but I dont have insurance right now and I cannot afford it. Now I am looking at thousands of dollars to fix the damage done to my teeth..and I cant even use acre credit because this is on my credit dragging it down. So I am stuck in pain. They prey on people and give to people they arent a good fit for them. I want a refund and this removed from my credit. There are tons of people on Reddit with similar stories. I think a class action law suit is in order

  Business Response

  Date: 08/07/2024

  Thanks so much for bringing these concerns to Byte's attention. Byte aims to provide the best service to all of its customers from the beginning to the end. It is unfortunate to hear that the customer's experience has been anything less than satisfactory. At this time, the Byte management have been notified and will contact the customer as soon as possible to ensure assistance. If the customer has further questions, it is recommended that they engage in direct communication with Byte for efficient support.

  To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.   

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2022 I paid $1912.00 for all day aligners (plus over 120 for cleaning equipment) that were supposed to give a new smile in 4 months. I have consistently had aligners crack, even with following their directions exactly on how to care for them. A main problem was my narrow upper arch, but they said I was approved for treatment even with that. Yet the cheap plastic aligners kept breaking at that weak spot. So went months of emails back and forth, trying to get new aligners before my teeth got totally off track. only after I made a complaint to BBB did they switch me to the thicker ************ was able to make it through wearing those 2 weeks at a time. Then 2 years later it was time for the retainers. Finally I was expecting something more durable since theyre supposed to last 6 months-1 year. (They conveniently never show pics of what their retainers look like) They are basically the same cheap plastic molds but capped at the end of your molars instead of open at the back. Within 1 month, my top retainer cracked exactly where it always did (my teeth remained narrow even after treatment). Then the bottom, then another crack at the top. I tried getting it resolved, asked for replacements, but then again came email after email always asking for just a little more info, some more pics, more videosdelay delay delay. All I wanted was a replacement of the exact retainers that I had that cracked. So I gave them all the info they asked for, and after 2 months they finally say that I need to pay 150 for new retainers starting with a new impression kid. Purchasing new ones 2x/year is fine. Once a month is a scam. Byte for life guarantee is a joke. They give you the run around hoping youll eventually give up, or they take so long to replace an aligner/retainer that you constantly have to start over because your teeth have moved. Or fork out 150 every month for new retainers. They basically hold your smile hostage.

  Business Response

  Date: 08/05/2024

  Thanks for getting in touch about these concerns. It's important to note that all Byte aligners and retainers must meet a set quality standard before they are provided to customers. For longer wear, ********************** retainers are made from a thicker material. To ensure the retainers are effective and fit properly, Byte asks customers to provide updated photos before ordering. These photos help Byte verify that customers have achieved their projected results and ensure that the retainers will fit correctly, reducing the risk of early breakage.

  While Byte can replace the customer's broken retainers, there is no guarantee that the new ones will not also break quickly. This is the reason Byte asks for photos, etc. For added confidence, Byte may ask customers to take new impressions of their teeth to ensure that the retainers fit properly, which helps prevent further breakage. 
  

  To ensure effective assistance, the Byte clinical team will contact the customer. It is recommended that the customer continues to engage in direct communication with Byte. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal. 

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22089099
  
  I am rejecting this response because:

  I was told to send in pics and videos of my bite from different angles and was told that everything looked fine. Even though I expressed the feeling that my upper teeth were still too narrow. So to use that as an excuse for the retainers breaking doesnt work.
  
  And you stated that byte can replace the retainers but it wont guarantee that the new ones wont break. The response that I got from the byte support was that I had to pay for the new retainers. Only after I complained did they say they would make a one time exception. Which means, if they break again, I will have to pay for them however frequently that happens. 
  

  Also, I have been contacted by numerous different staff asking for more information every time I send the new pics/videos they are asking for. They have asked for the same pic multiple times. (Btw.if you need a smile spreader to do pics, you should tell people to keep them in the first place)

   

  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/11/2024

  Byte values the customer's feedback and appreciates their use of the BBB platform as a means to communicate their concerns. Byte has made a good faith effort to satisfy the consumer and considers this matter closed. 

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Byte charge me *******, and charged one of my dental insurances, for aligners. I have now apparently finished the course of aligners for my lower teeth. They are crooked. They are now sensitive to cold in ways they never were before. Byte said they would give me another 15 steps of aligners for the top. They haven't shown up. It's been three months. I've followed up many times. They send me repetitive and stupid requests for information. Apparently they didn't process my second dental insurance, delta dental, correctly and overcharged me. That copay I paid with a FSA card from **************** Byte didn't send them the right information, so now Optum is trying to tax this charge. I have received nothing of value and been harmed. This company is wildly incompetent at everything from delivering care to billing.

  Business Response

  Date: 08/06/2024

  Thank you for bringing this to Bytes attention. The management team is eager to assist customers whose experience has been layered with many complexities. Byte management is dedicated to finding a viable and intentional solution for your concerns and will not cease until all has been rectified. 

  To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22087808
  
  I am rejecting this response because it is a total dodge. I signed a waiver so Byte could communicate with BBB. They have done nothing whatsoever to help me. What a terrible company!
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/12/2024

  Thank you for bringing this to Bytes attention. The Byte management team contacted the customer and will be working with them internally to provide an appropriate resolution for this complaint.

  To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22087808
  
  I am rejecting this response because: byte purported to give me a refund, but supposedly sent it to an account I no longer have. So the money if it ever was sent has disappeared. They have not addressed my injuries from their dangerous product. I gave them full permission to communicate with the BBB
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/19/2024

  Byte values the customer's feedback and appreciates their use of the BBB platform as a means to communicate their concerns. Byte has made a good faith effort to satisfy the consumer and considers this matter closed. 

  To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with this company now for 2+ years for something that was supposed to be finished in 8 weeks. After the initial set of aligners I was satisfied with the results of my bottom teeth, but my top teeth were no where near where they needed to be even though I followed the program and sent regular updates through the app that they claim to actively monitor progress to make sure you're on track. Only after reaching out to their service at the end of the first set that I was dissatisfied with the result did they agree and sent me another set of refinement aligners for my top teeth. After finishing that set I felt like things had improved but was still not happy with the movement of one particular tooth. I have been going back and forth with them about this ONE tooth now since August 9 2023. They've had me regress then reprogress through the retainers, alternate my top and bottom retainers (even though I've been done with the bottom set), asked for videos and pictures of the same things repeatedly, focused on my bite and molars instead of the one tooth I asked to be addressed. The app always had the wrong retainer number listed since I began the second set of aligners or showed I'm still progressing through treatment for my bottom teeth even though that's been done for over a year. They don't listen. A different person responds every time and they refuse to address the actual problem. I've been given the run around for the last year and I think they do it on purpose hoping you'll eventually give up. Now they claim that because I've been in the retainers too long and lack of communication on MY part that they've voided their Byte guarantee and want me to pay additional money before they will do anything more to fix it. I would like them to actually finish the job or give me my money back since they did not deliver on the promised end result.

  Business Response

  Date: 08/05/2024

  Thank you for sharing your concerns. At Byte we strive to help each customer reach their projected treatment goals. Byte is pleased to provide customers with guarantees to ensure their satisfaction. As long as customers follow **********************'s guarantee guidelines, they will be covered for additional aligners until they achieve their projected results. However, if these guidelines are not met, these guarantees may be voided, and additional out-of-pocket fees may be required to re-enter treatment. For more information about our guarantees, please read here: ***************************************************************;  

  Per Byte's Guarantees page as well as FAQ page (*********************************************************) the site states the following: If you receive a product that is damaged let us know by sending an email to ************************************ and we will replace it. For your safety, we do not accept returns. Most products ship the same day they are ordered, or in the case of custom aligners, we begin production of your custom aligners as soon as you complete your aligner purchase. Once an order has been placed, we cannot accept exchanges, returns, or refunds. In addition to guarantees, Byte offers a protection plan to ensure that customers can get back on track free of charge, even if their guarantee has been voided. The protection plan covers the cost of additional treatment and replacements at no extra charge. 

  While we may not be able to provide a refund, your clinical support team is able to review any concerns that surround treatment to ensure that the customer's results are being cared for. If there is ever an issue with treatment or the desired results aren't happening, we'll take a look and provide additional steps. The Byte management team has contacted the customer to ensure a proper resolution to this complaint. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal. 

   

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concern and request a refund for my recent purchase of Byte aligners. I believe there have been significant oversights in the process that have caused unnecessary delays and frustration. 1. Lack of Pre-Payment Dental Records Review: It appears that Byte should have obtained my dental records prior to accepting payment. I was told I am a great candidate for treatment. After purchasing my aligners on 06/12/2024, I was told I must obtain dental records/ see a dentist before I can receive my aligners. 2. ******************** Practices: There was no mention of the necessity of obtaining dental clearance before proceeding with the treatment when I spoke with customer service. I was assured that I would receive my aligners in 3-4 weeks after purchase. This information was crucial and its omission has led to a significant delay in my treatment. 3. Forced Payment for Incomplete Treatment: I am now unable to proceed with the treatment until I receive clearance from a dentist. Given these issues, I no longer wish to continue with Byte's services. **************** continues to ignore me till this day and has been very unprofessional. I have frequently reached out and have been met with a text message/email days/weeks later or more recently, a random unscheduled call right before their closing hours- and that is in the rare case they do respond. I have been scammed and I'm being forced to pay for a treatment I have not and cannot receive.

  Business Response

  Date: 08/06/2024

  Thank you for bringing this to Bytes attention. The management team is eager to assist customers whose experience has been layered with many complexities. Byte management is dedicated to finding a viable and intentional solution for your concerns and will not cease until all has been rectified. 

  To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.

• Initial Complaint

  Date:08/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Byte for unauthorized use of my account information and the sale of a potentially harmful product. Without my authorization, Byte charged my account for aligners. Additionally, after consulting with my dentist, it was confirmed that the aligners provided by this company would cause irreversible damage to my jaw and bite. My dentist strongly recommended against their use, citing serious long-term health risks.Despite these concerns, Byte processed the payment without my consent, which I consider fraudulent activity. They have not only acted irresponsibly by promoting a product that could harm consumers, but they have also committed an act of financial misconduct by charging me without proper authorization.I request the Better Business Bureau's assistance in addressing this issue and seek a full refund for the unauthorized charges. Furthermore, I urge the BBB to investigate Byte for their unethical business practices, to prevent potential harm to other consumers.Thank you for your attention to this matter.

  Business Response

  Date: 08/05/2024

  Thanks so much for bringing these concerns to Byte's attention. Byte aims to provide the best service to all of its customers from the beginning to the end. It is unfortunate to hear that the customer's experience has been anything less than satisfactory. At this time, the customer's ********************** Advisors have been notified and will contact the customer as soon as possible to ensure assistance. If the customer has further questions, it is recommended that they engage in direct communication with Byte for efficient support.

  To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal. 

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22085270
  
  I am rejecting this response because I have not received any correspondence about a refund for a fraudulent charge that is on my account without my authorization, Byte charged my account for aligners. Additionally, after consulting with my dentist, it was confirmed that the aligners provided by this company would cause irreversible damage to my jaw and bite. My dentist strongly recommended against their use, citing serious long-term health risks. Despite these concerns, Byte processed the payment without my consent, which I consider fraudulent activity. They have not only acted irresponsibly by promoting a product that could harm consumers, but they have also committed an act of financial misconduct by charging me without proper authorization.
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/08/2024

  Thank you for bringing this to Byte's attention. To ensure this customer gets assistance with this specific complaint, the Byte Advisor team has been notified and will be in touch as quickly as possible. It is recommended that the customer engage in direct contact to ensure efficient communication.  

  To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.  

  Customer Answer

  Date: 08/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/2, I ordered an impression kit from Byte and about an hour later I found a more affordable option and decided to cancel the order before it shipped. To my surprise, there was no easy way to try to cancel the order before shipping. I talked to a virtual assistant who advised me to contact a number that didnt work. I couldnt find a working number on their website. I had to ****** and found that their customer service number was on a website for upset consumers. I called that number and connected with someone who said that she couldnt help me and needed to transfer me. I was then on hold for a longer time without connecting with anyone. There should be an easier way to cancel.

  Business Response

  Date: 08/08/2024

  To ensure this customer gets further assistance with their impression kit concerns, their impression kit specialist has been notified. It is recommended that the customer engages in direct communication for any questions or concerns. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal. 

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $2399. on 1/3/2024 to byte to straighten and align top front 4 teeth and bottom front 4 teeth. 20 weeks worth of treatments. the plan provided showed moving teeth outward to make room for adjusting and straightening. there has been a gap behind the teeth and aligners since day 1. i assumed they knew what they were doing and trusted byte by week 9-10 i got concerned and reached out. this was an eye opening experience! the kept telling to take endless photo's, endless stalling getting shuffled from person to person who only use first names. i was given horrible advise stop using hyperbyte for a week and don't switch aligners for 2 weeks. I asked how the h*** this was going fix the gap problem with aligner.no answer. next time they told me to put it warm water. I was very concerned by week 18, i reached out the asked for photo's again ignore my concerns and said everything is on track and looks good. at 20 weeks complained again out of aligners. they sent me 3 more pairs which are pulling my teeth inward ( we should be going out) aligner 22 and 23 completely unusable. I'm writing this 30 weeks and 7.5months later still getting copy paste responses. no i getting emails from a manager who doesn't use a last name or has a phone number or extension. its pretty clear byte goal if you have a problem is stall and discourage you into giving up. they could have resolved this in the beginning but chose to stall. I regret going with byte, regret listening to sales say they will fix any concerns down the road and make adjustments. I'm giving them one last chance to start from scratch with impression kit or I'm taking them to small claims court to get a refund. *********************

  Business Response

  Date: 08/08/2024

  Thanks for reaching out about these concerns. At Byte, customer health and safety remain the top priority as customers undergo treatment. To ensure customer satisfaction, ********************** will conduct periodic check-ins to make sure treatment is progressing as planned.

  With that being said, however, because Byte's treatment model is remote, the information transmitted through Telehealth Technology may be inadequate for the Dental Professional to make appropriate decisions. This could potentially cause delays in the provision of care and treatment, as there may be ongoing requests for photos, videos, and treatment information as smile journeys progress.

  For this complaint, the Byte management has contacted the customer to ensure they are provided with the appropriate recommendations. To ensure efficient assistance, it is recommended that the customer continues to engage in direct communication with Byte management. 

  To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.