Business Profile

Dental Services

Byte

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,052 total complaints in the last 3 years.
2,198 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Filling a complaint against Byte dental. Ordered treatment and set of aligners back on September 11, 2024. My aligners have caused damaged to my gums and they have stopped production of their products. Have been ignoring my requests for a refund when they did not fulfilled their contractual duties.
Business Response
Date: 11/14/2024
At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible. If customers are speaking with the management team now, please follow up in the active email thread with any questions you may have. Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.
Customer Answer
Date: 11/14/2024

Complaint: 22549362

I am rejecting this response because:
I have not received response from Byte or notification of refund issued.

Sincerely,

***** *****
Business Response
Date: 11/22/2024
Thank you for responding. The Byte team contacted the customer and will be working with them to provide an appropriate resolution for this complaint.
Initial Complaint
Date:11/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a patient/customer for the ********************** aligners from Straight smiles LLC for 2.5 years. I was originally sold on a 14 week treatment which ended up being over 2 years. I was sold on a diagram of a perfect smile, and I also purchased the smile guarantee warranty for additional $800 byte did not hold up their end of the bargain. They did not finish working with me and all of a sudden have shut down services and production of all their aligners, I used CareCredit to finance my aligners and it cost me $2800 by sells you on a satisfaction guaranteed and your teeth are supposed to be fully straight when they are done as part of their contract and then they will not work with anybody or make any more aligners. My teeth are not straightened, not finished and they are getting worse due to lack of treatment, I am requesting a full refund so I can go elsewhere. Im having trouble contacting them. They dont return any of my messages. None of my emails none of my phone calls. I am reaching out to the BBB hoping you can help me obtain a refund.
Business Response
Date: 11/13/2024
At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible. If customers are speaking with the management team now, please follow up in the active email thread with any questions you may have. Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.
Customer Answer
Date: 11/14/2024

Complaint: 22549300

I am rejecting this response because:
I will not approve this response as satisfactory until I receive my refund and it needs to be quicker than 30 days to wait for a refund as I now need that money right away to purchase my retainer from a different company

Sincerely,

***** ******
Business Response
Date: 11/22/2024
Thank you for responding. The Byte team contacted the customer and will be working with them to provide an appropriate resolution for this complaint.
Initial Complaint
Date:11/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered aligners from them one year ago.Paid in full with Splitit, their payment plan service. Their satisfaction guarantee says they will continue services until my teeth are straight, but they stopped all services and my teeth are not straight at all. In fact, they are getting worse due to the lack of services. They are refusing to send me any more aligners. They will not issue me refund. I keep requesting a refund and they stop the chat unless I sign a legal form.
Business Response
Date: 11/14/2024
At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible. If customers are speaking with the management team now, please follow up in the active email thread with any questions you may have. Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.
Initial Complaint
Date:11/13/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So after over 2.5 years in aligners I thought I was done with aligners and in retainers. I recently underwent some medical procedures and could not wear my retainers for 2 nights and my teeth shifted so much they are painful and too tight to shift back. Now Byte is not allowed to help with corrections and or make new refinements and still require payments. You can never get anyone to help or answer questions. I want my money back under my Byte Guarantee!!!
Business Response
Date: 11/14/2024
At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible. If customers are speaking with the management team now, please follow up in the active email thread with any questions you may have. Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.
Customer Answer
Date: 11/14/2024

Complaint: 22549033

I am rejecting this response because: no contact from management team.

Sincerely,

Yumie Page
Business Response
Date: 11/22/2024
Thank you for responding. The Byte team contacted the customer and will be working with them to provide an appropriate resolution for this complaint.

Customer Answer
Date: 11/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Yumie Page
Initial Complaint
Date:11/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started using Byte aligners about a year ago or later now. I was promised a smile guarantee due to purchasing an additional warranty as well as a stated 3-4 month smile correction timeline. However I have not a corrected smile as well as I am having new dental concerns including a hole in my tooth. My aligners are cracked. I was awaiting a replacement set (seeing i have byte insurance warranty) however they have paused all shipments due to *** concerns. I am still in a payment plan with byte. I am now also with new dental concerns including more money being spent to address emergency treatment with 2 crowns needed!
Business Response
Date: 11/14/2024
At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible, Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.
Customer Answer
Date: 11/14/2024

Complaint: 22549032

I am rejecting this response because: my questions and concerns have not been answered please respond to the entire complaint. This response seems generated.

Sincerely,

******* *****
Business Response
Date: 11/22/2024
Thank you for responding. The Byte team contacted the customer and will be working with them to provide an appropriate resolution for this complaint.

Customer Answer
Date: 11/25/2024

Complaint: 22549032

I am rejecting this response because:
I am still working on a resolution with dental bill.
Sincerely,

******* *****
Business Response
Date: 12/03/2024
Thank you for responding. The Byte team has been in contact with the customer directly and will be working with them to provide an appropriate resolution for this complaint.
Customer Answer
Date: 12/06/2024

Complaint: 22549032

I am rejecting this response because:
They have not worked directly with me to resolve the questions and concerns as stated previously.
Sincerely,

******* *****
Initial Complaint
Date:11/12/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a formal complaint against Byte, a dental aligner company with which I have had a negative experience over the course of nearly two years. Byte has not fulfilled its promises and has provided extremely poor customer service, which has affected both my health and finances.I began my journey with Byte approximately two years ago, expecting to receive a seamless and supportive experience under their dental care. Unfortunately, my experience has been far from satisfactory. Byte has consistently sent me through a frustrating cycle of email communications without resolution, making it difficult to receive the necessary support and care for my dental needs.Recently, Byte announced that they would no longer manufacture aligners, and they requested that clients sign new terms and conditions stating we should now seek assistance from a dentist. This policy change is a direct contradiction to the original agreement I had with Byte, which assured me that I would be under their dental care for the duration of my ************ a consumer, I feel misled and unsupported. Bytes change in terms not only leaves me without the promised aligner services but also compels me to find alternate dental care at my own expense, despite having paid for a service that is now incomplete.I respectfully request that the Better Business Bureau investigate this matter. I hope Byte will be held accountable for its lack of professionalism and for changing its terms in a way that neglects its obligations to customers.Thank you for your attention to this matter. I look forward to your assistance in resolving this issue.
Business Response
Date: 11/14/2024
At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible. If customers are speaking with the management team now, please follow up in the active email thread with any questions you may have. Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.
Initial Complaint
Date:11/12/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started on a treatment plan with Byte in August 2023. I was verbally told by the sales *** that my treatment plan was 13 weeks and would not effect my crown on my last molar. Its been over a year and 3 sets of refinements and my teeth are not moving. The company has stopped communicating with me to backtrack and figure out next steps. The will not update my app/treatment plan which now says I should be complete but am only in ill-fitting aligners in step 7 of my current 13 step set. This treatment plan caused damage to my crown and I was advised to cut the aligners down to remove the portion of the aligner that would cover that tooth. This worked for a while, but the current aligners are a poor fit according to Bytes visual examples in the app. I also paid for the lifetime retainer plan which I will not receive until I complete the treatment, but they will not respond to my emails. I simply want to be released from the remainder of the contract since they are not providing the service they agreed to and I am paying for.
Business Response
Date: 11/14/2024
At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible,. Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.
Customer Answer
Date: 11/14/2024

Complaint: 22548651

I am rejecting this response because:

This is the same generic email that was sent to seemingly all Byte customers. You did not address my specific concerns. You did bot give me the contract info for a way to speak to an actual person to address my concerns, nor did you offer to release me from the contract. This response was not helpful and is unacceptable.
Sincerely,

******* ********
Business Response
Date: 11/22/2024
Thank you for responding. The Byte team contacted the customer and will be working with them internally to provide an appropriate resolution for this complaint.
Initial Complaint
Date:11/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Byte Customer Support,I am writing to formally request a full refund for my Byte treatment, as it has not achieved the promised results and has caused additional dental issues and discomfort.For over 3 years, I attempted to receive refinements that would properly align my teeth. I reached out to customer support multiple times via email but was often met with refusals or dismissive responses. It became necessary for me to call customer support to receive any assistance, but even with these additional efforts, my teeth remain misaligned. I was promised straightened teeth, yet my smile still shows noticeable misalignment.Additionally, the treatment has worsened the positioning of my back teeth, which now face inward toward my gums. This has created sensitive areas and caused me to frequently bite my cheeks, leading to further pain and discomfort. Despite Bytes assurances, the treatment has not improved my dental alignment; it has only introduced new issues.Throughout my experience, I completed a total of four impression kits. I was even required to pay for a new kit to send in updated impressions, hoping this would resolve the problems, but the treatment continued to fall short. I also experienced frequent issues with aligner quality, as my aligners consistently cracked and broke. Bytes response to my concerns was that these cracks were not an issue, but in practice, they led to painful cuts inside my mouth and contributed to the failure to align my teeth properly.Given the ongoing misalignment, additional dental complications, and inadequate customer support, I am deeply disappointed and feel that Byte should no longer be providing services to other clients. I request a full refund to compensate for the lack of promised results and the negative impact on my oral health.Thank you for your attention to this matter. I look forward to your response and a resolution.Sincerely,******** ****
Business Response
Date: 11/13/2024
At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible, Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.
Initial Complaint
Date:11/12/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im not satisfied with my aligners or customer service with ********************** and would like a refund. Im on my third set of refinements and what was supposed to **** * months has now been 2 years with no end in sight. My dentist will not sign anything for byte as they do not want to be liable. And byte is refusing treatment and breaking their satisfaction guarantee. Im upset that I can not finish my treatment after Al this time and money (over $2,000) invested.
Business Response
Date: 11/14/2024
At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible. If customers are speaking with the management team now, please follow up in the active email thread with any questions you may have. Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.
Customer Answer
Date: 11/14/2024

Complaint: 22548634

I am rejecting this response because: byte sent me a generic email stating Id get my refund in 30 days. Im not going to accept this before actually getting my refund. I believe they are sending out 30 day generic responses to keep everyone content while they file bankruptcy. I want my refund sooner than 30 days then I can accept the turns.

Sincerely,

****** ****
Business Response
Date: 11/22/2024
Thank you for responding. The Byte team contacted the customer and will be working with them to provide an appropriate resolution for this complaint.

Customer Answer
Date: 11/25/2024

Complaint: 22548634

I am rejecting this response because: byte told me it would take 30 days for a refund and have yet to reach back out to me. Ive contacted the place my byte loan is through and told them about the situation. They put my account on hold until 11/29 and said byte needs to contact them for confirmation and provide a date for a refund. I messaged byte and have not heard back.

Sincerely,

****** ****
Business Response
Date: 12/03/2024
Thank you for responding. The Byte team has been in contact with the customer directly and will be working with them to provide an appropriate resolution for this complaint.
Customer Answer
Date: 12/06/2024

Complaint: 22548634

I am rejecting this response because: they still cannot provide me a date to expect a refund.

Sincerely,

****** ****
Initial Complaint
Date:11/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a full set of liners in 2022 from byte. Recently, I requested three replacement aligners and paid additional money for these replacement aligners. I was three steps away from completing treatment and requesting retainers. I was waiting on my correct replacement aligners when I received an email stating that they were stopping all services due to *** concerns. I have emailed byte many, many times over the course of 3+ weeks and have yet to receive a response from Byte if they will comply with sending me my correct replacement aligners. At this point, Im concerned because even if I complete the last three treatments will I even be able to obtain a retainer. I am requesting a refund in full for everything that I have paid for with Byte because my treatment has been incomplete, and I am concerned about the long-term effects of what will happen since having to abruptly stopped treatment. I would like a full refund so I can take the funds and have a reputable orthodontist address my concerns.
Business Response
Date: 11/14/2024
At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible. If customers are speaking with the management team now, please follow up in the active email thread with any questions you may have. Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.

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