Business ProfileforE J Plumbing

We needed to have the water pump inside the toilet tank to be replaced as it was consistently leaking water. Two workers came out on the day of to inspect and fix the issue. That evening, my family and I noticed that the pump would still sometimes get stuck after flushing and would not stop filling the tank with water. A few days later, we see that the water tank's crack has gotten much worse and has been leaking the water in the tank rapidly. We immediately called EJ plumbing and the original workers came. When I asked them about liability, the workers said that this was entirely their fault as they must have caused some damage to the tank while repairing it 5 days ago. One of the worker repeatedly assured me that EJ Plumbing will take care of everything as it is their fault. However, their manager was unapologetic about the incident and adamant that this situation is in no way related to their service. He kept mentioning how much proof he has from pictures and how his many years of experience in this field would allow him to convince any third party that this is their liability. He refused to acknowledge the possibility that this is caused by their work, and he also straight up said that his worker should not have said what they said earlier about this being their fault. He kept insisting that we somehow broke the water tank and wanted to blame them for it, which is ridiculous as we are busy professionals and would not benefit from doing so. What's worse is that my insurance deductible is higher than the financial cost to fix the whole thing, so it is not worthwhile for me go that route. This kind of situation is exactly the worst nightmare when it comes to hiring any contractors, where they not only failed to fix the original issue, but cause much bigger damage and refuse to be accountable for the situation. If you're looking for a plumber, stay away from EJ Plumbing and their predatory practices, terrible customer experience, and shoddy worksmanship!