Business ProfileforOnline Medical Card

I was unclear of service, when the doctor called I told him the appointment was not needed due to poor communication. I was charged an appointment fee. I called to cancel the payment being taken out of my account. The employee told me he understood but continued to tell me it was for the the certification. I tried to explain that there was no visit made or certification given. After I asked to be refunded and again told he understood I was eventually hung up on. When I called back to stop my pending payment taken the employee told me her screen was not working. I am unsure of the results and confused with the lack of communication from the beginning. I would not trust a company with an employee who hangs up one a customer after being asked for the manager and there screens don't work. I am trying to ease anxiety and this company has made this whole process the worst experience possible. I have now read through reviews to see this seems to be a common issue and scam.

This customer contacted us for applying an ******** medical marijuana card. According to our terms and conditions, which are clearly stated on our website, customer needs to pay the fee when they made the application. and as we promised our doctor did call her as she admitted too. When we called her back she just said it's the poor phone connection with the doctor and she was confused and we told her that we will contact the doctor to know what happened.we explained to her in details regarding the process and she said she understood and waiting for doctor to call her. We don't understand why she said something different here. And according to our terms and conditions , to be sure it's really from the customer and for the records, we need customer to send us an email from their the email address they provided when applying for cancel and refund, but we did not receive the email. Just until today our doctor who called her told us that this customer told him that she already been evaluated by another doctor ***** through another service, it's totally different than what she said here.If she would have told us what exactly happened from the beginning there would be no such issues.Since she stated her in her complaint that she wants to cancel we have refunded her payment.Many customers have some confusions regarding how the medical marijuana card application process works and we help those customers every day and that's why we called this customer to hep her. We appreciate customer's feedback and experience which help us improving our services. But we totally reject the untruthful or twisted statement or comments.