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Business Profile

Collectibles

Professional Coin Grading Service

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Professional Coin Grading Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.22

    Average of 51 Customer Reviews

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    Review Details

    • William T

      Date: 07/21/2025

      Complete scam. Had a coin I wanted authenticated and slabbed. They are regularly present at a local coin show where they advertise on-site grading. I emailed customer ********************** ahead of time ensuring I had all the documents and requirements for the onsite grading service. I was told I just needed to be a member and fill out and present the submission at the show. While at the show, I was told the onsite grading is 1) $150 for the grading and 2) only for regular grading services for coins up to $2500 in value (spot price for 1 oz was $3200 at the time). They could not grade my coin at the show. I begrudgingly left the coin with the young and very unprofessional show staff and left. It took two weeks for the coin status to show as "received" after the show. Two months later, there had been no status change. Multiple emails received no responses. Calls were met with "queue full, call back tomorrow". Finally (after calling in multiple days) I was able to leave a call back number. I received a call back from someone who said they'd send a note to a manager about my order. Within two days, the coin status went from received to graded->quality check->encapsulation->shipped. I received my coin three days later to find it had not been graded or slabbed with no explanation given. This is a coin from a private (well known) mint that would classify as a medal. PCGS has graded these exact coins in the past yet they would not grade this one and would not provide an explanation.

    • james R

      Date: 07/18/2025

      I sent in my gold double eagle to get graded by pcgs. It was my fathers coin that was in a hard plastic holder for 50 years. pcgs graded it and there was this big scrape **** on it. I told them is is not my coin this coin had a fresh scrape **** on it and either someone switched it or they damaged it. They told me they had cameras when they get the coins and they would check it out. 2 weeks later they said the picture was two blurry? This is a rare double eagle and i want to be compensated. They said that they would have an investigation done . 7 months later i haven't heard from them i called customer ********************** eleven times 9 times waiting on line for hours before i gave up and 2 times they answered and said they would check into it but i got no response, so finally i called the better business bureau and made a complaint they tried 3 times to contact them and they did not respond , they said there customer ********************** rating is a d-. I think that is very generous of them. bbb said that there is nothing more they can do, and i should call the attorney general. I spent over ****** dollars in grading and they treat me like s*** They are very nice when they take your money but everything else *****. Over half my coins come back cleaned or scratched and these coins have been in books for over 60 years. They are single handedly kill coin collecting i will never buy a raw coin again. I only buy silver bars now, s**** the coin grading companies. It seems that all the big coin companies on tv have know problem getting there coins graded .how can you open a bag of and all have the same grade ????? If you are a serious coin collector only buy graded coins because there is to much stress to have them graded THANKS *** *.

    • Nicholas T

      Date: 07/03/2025

      I had the absolute worst experience with PCGS. I signed up for the gold package for $169.00. Then I paid to get my coins graded. They never once explained to me that I had to tell them ( the professionals ) what THEY need to look for on my coins. I called them multiple times to have them walk me through the submission form. Not once did any of the customer ********************** representatives tell me anything that I needed to specify. I will NEVER use this company again in my life. Don't waist your time with PCGS.

    • Eric A

      Date: 05/21/2025

      The supervisor, *****, of customer ********************** appears to be the Bully and many problems with PCGS. He has done nothing but instigate issues over orders. I made two complaints, with 2 different orders I had with PCGS. All over double charges and excessive charges. Customer ********************** even agreed with me that I had a valid concern. However, the issues had to go to ******! I stood my ground debating the invalid charges. I continually asked for his supervisor or a point of contact with the legal department. My response from ***** was an email that they closed my account and mailing me back 3 submissions that were in the grading phase as raw coins and the 2 orders that are in encapsulation stage would be completed and I would be fully charged. And to never make contact with PCGS again.Imagine if you could just cancel peoples hobbies because you are an incompetent Supervisor. I hope a his supervisor or legal representative contacts me to hopefully fix some of their issues.Until then, I will get my buddies to submit my orders or submit to NGC??

    • Leah R

      Date: 05/05/2025

      Horrible place. 1st was told that there would be free on-site grading at a local coin show. Nope. $70 to 1st become a member, $70 to then grade, then $70 for shipping. Didn't want to send the coin off but was reassured by PCGS staff at the show not to worry, if it wasn't worth anything, they'd just send it back ungraded regular shipping. Instead; I was charged full price and my coin was cleaned and graded as a regular worthless coin. Seriously? Stay away from PCGS. THEY ARE CROOKS.

    • Regina L

      Date: 04/26/2025

      I canceled my membership and was expecting a full refund. Over a month ago and still no refund!! Every time I call they tell me they cant give me any information but that a refund had been sent. Ive emailed them for the last 2 weeks with absolutely no response!!!

    • Brett B

      Date: 02/26/2025

      Absolutely horrible!!!! Will never do business with them again. Sent my rare and valuable coin with $450,000 insured value, they emailed to declare a value of the coin. Their email response states the declared value would only be for shipping, then charged me almost $5,000 to receive my grade. Now they are emailing me saying I have to reduce my declared value to ship it back to me or pay for it. Horrible customer ********************** disgusting business practices- AVOID at all costs. Best in the business my A$$ I can't get my coin back and away from this worthless company fast enough.

    • Charis P

      Date: 02/03/2025

      PCGS Stole my valuable coins! I sent in two rare. Coins for authentication and to have them professionally restored and photographed. They switched my valuable 1969 S DOUBLE DIE OBVERSE ***** (very rare) and gave me back a regular *****. They did the same thing with my 1968 S DOUBLE DIE OBVERSE *****. When you call the customer ********************** no one ever answers. You can let it ring for hours.

      Professional Coin Grading Service

      Date: 02/06/2025

      Sorry to hear you were having issues, please allow us to help you out by submitting what happened here: ********************************************

    • DAVID B

      Date: 01/19/2025

      I have concerns. I would like to do business with them but would like to talk to someone there to ask questions before joining. They do not post their telephone numbers and my bigger concern would be to send rare valuable coins by **** or ****** After reading the posts here and seeing their LOW rating I think I will go elsewhere. Wish I could talk with a reputable service and I agree with others here. When you pay a high price you expect service and accountability.

      Professional Coin Grading Service

      Date: 02/06/2025

      Sorry to hear you had issues. Please reach out so we can assist: ********************************************

    • Ada isdonvich i

      Date: 01/11/2025

      I have proof that their Gypsies tramps and thieves that's what I have is proof cold hard proof! They authenticated a coin of mine that has an obvious double die and a huge dye splash and they just gave me the grading never giving me the era because it would cost tens of thousands and they're either jealous or jealous or more jealous or greedy but they don't authenticate neither does NGC or their own cahoots I wish somebody would open up a place where they don't see the value or just because maybe you're young and a single mother that they have something against you off with their heads thank God for social media we could share these stories and I'm going to be putting my coin for sale and that's my write-up it's going to be how look at it it's so evident that it has a big supply dash right underneath the nine it's all covered and it's double died but they only gave me a 64 not mentioning the era there I repeated myself and they're not even in the BBB I should have checked first ****** they're very biased and you should know if you don't they they grade your coin as clean but if you give it to them and you pay hundreds of dollars to clean have them clean it for you then it's okay right what a double standard how could you even fall for that

      Professional Coin Grading Service

      Date: 02/06/2025

      Sorry to hear we didn't meet your expectations. Please share details with us so we can try to help you out: ********************************************

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