Complaints

This profile includes complaints for Professional Coin Grading Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Professional Coin Grading Service

  1610 E Saint Andrew Pl Unit 150 Santa Ana, CA 92705-4942

• 

  Professional Coin Grading Service

  PO Box 9458 Newport Beach, CA 92658-9458

• 

  Professional Coin Grading Service

  1921 E Alton Ave Ste 100 Santa Ana, CA 92705-5845

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAD A AUTOMATIC PAYMENT OF $69.00 DOLLARS WITHDRAWN FROM MY ACCOUNT BECAUSE I WAS A MEMBER OF PCGS (PROFESIONAL COIN GRADING SERVICES) ON MAY 21 2025. THAT DAY I CALLED PCGS AND TOLD THEM I'M WITHDRAWING FROM THEIR COMPANY AND WOULD LIKE A REFUND. THEY PROCESSED MY REQUEST AND GRANTED ME MY REFUND . THEY SAID IT WOULD TAKE 10 TO 20 BUSINESS DAYS. IT HAS BEEN 27 DAYS AND I STILL HAVE NOT RECEIVED IT. THEY WOULD HAVE BEEN BETTER TO WRITE ** A CHECK.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/16/24 i sent a coin to pcgs to get graded. ON 11/14/24 i received the coin back and it had this big scratch on it,i called pcgs to complain and they said do i have any pictures of coin before i sent it to them.I said no because this was the first time i ever used this company and when i talked to the gentlemen that i bought the year service they said i didn't have to. I asked if they take pictures of the coin when thry receive it. They said yes and they would look into it. A couple days later they called me and said the picture was not quality enough to tell if the coin was damaged when they received it pcgs said to send them the coin back and they would check into it they received the coin12/18/24 and they talked to me once and offer free grading for the coin which i said no . i want them to replace the coin or see if someone switched it. since then i left messages and emails and nothing has been returned . they have had the coin for over 6 months know and i can't get a hold of them to find out what is going on.please check into this because my patience has run out thank *** *****

• Initial Complaint

  Date:05/31/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 27th 2025 they removed ****** from my bank unauthorized i had signed up for a 1 year subscription in 2024. I sent 1 coin for evaluation the time to process or evaluate took longer than the website states they sent 2 emails how are we ********* do you like our service.both responses were ok fine the third email i recieved was a little more concerning so i questioned the ammount of time they had my coin. Which prompted them to evaluate my coin within 2 weeks i recieved my coin with a oh we can't evaluate your coin due to enviromental exposure or somenonsense. My problem is their reocurring yearly payment system?? ****** how long is a pcgs subscription 1 year..I got on line in my bank and saw they took a payment out of my acct on may 27th i called pcgs talked to tristen he said they had not recieved any payment yet i shared my past experience with their service and let him know i wasn't interested in using them. He said he would make a note for the next morning to see if my funds went thru and would return to my acct. I asked for an authorization # or something to validate our conversation all i got was his name. Later same day they sent me an email saying they hope i take advantage of there service processed my money sent me a stop reoccuring payment. Total disregard to our conversation outright lied to me. I leftmy # for a call back because you sit on the phone forever and can't get thru. When i got a return call it rang once and hung up. I never had a chance to speak. I call back several times only to get a recording they can't process any more calls they're too busy. I would like my account reinstated for the ****** they removed from my bank without authorization clearly their customer ********************** representative lied to me by saying they would wait till tomorrow to see if the payment processed yet the same day sent me an email saying they hope i would take advantage of their services

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid PCGS $149 for their Gold Membership on March 15, 2025. After this, I realize the membership didnt come with the vouchers like it said it would. I then asked them to cancel my membership. They have been telling me for the past 2 months they will refund my money and they still havent. I have all of the screenshots of my emails with PCGS. They are holding my money. At first they said refund will take up to 2 weeks now its been 2 months Date of transaction: Mar, 15, 2025 The business has been telling me for almost 2 months I will get my refund for the membership and still no refund. Ive called them numerous times to try and get them to expedite it and all they say is they will but they never do.

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last Jan. 6th, PCGS received a package from me with 5 coins for "raw grading". There was one coin in the bunch that I was very interested in, particularly for its "mint error" which made the coin VERY valuable! The mint error I found on the coin, to me, was enough to have it graded but, there could have a chance that it might not. I send it off to PCGS com firm or deny if it was legit. I had already had sent other coins for grading to be familiar with their grading process yet never had a "mint error" coin graded which I assumed, if the coin was valuable, PCGS would then inform me of it since they are the GRADERS!Part of their grading steps are receiving, grading, imaging, encapsulating, and finally shipping the coin back to me. The imaging step deals with taking pictures go the coin, then sending the pictures online for me to see before THE ACTUAL COIN WOULD BE SENT BACK TO ME! On Feb. 7th (Friday), PCGS e-mailed me that my coins were "shipped" back to me AND they had sent me the images of the coin ON THE SAME DAY! Previous orders had the coin images sent to me days prior than the shipping alert? So, as I looked at the online coin images, the valuable coin that I sent in for grading was not the same coin of the online coin pictures! The mint error was not the online coin picture! The coin had been "switched"/ replaced!Upon the discovery, I attempted to call PCGS but being late in the day, I had to wait over the weekend while the coins would be delivered on Monday as well! On Monday, I called PCGS early morning and spoke with a PCGS **** and told them that the coin in question that was going to be derived on that same day was not the same coin that I submitted. Did I have proof, she asked? I told her that I TRUSTED PCGS, since they were the world's best in what they did, that they would have an impeccable security system to ensure their reputation.The coin was switched for its value and the employee took the risk and PCGS needs to find the weak link.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/14/25, I had purchased a subscription to PCGS, then on 2/18/25 I had canceled it and was told that I would be receiving a full refund within about ***** days. I have been calling every week and nothing was ever done about my refund. On 3/14/25 I had purchase another subscription and then on 3/14/25 I had sent 5 coins to PCGS for grading, error, and authenticity. On 5/7/25, I had received the 5 coins back and upon reviewing them, I had noticed that the 1944 steel ***** ***** was not the 1944 steel ***** ***** that I had sent. They had sent me a counterfeit steel 1944 ***** ***** instead of returning what I had sent. I have a video, photos, receipts, and a description of my 1944 steel ***** *****, and the 1944 steel ***** ***** that was returned back to me is a much different ***** that I had sent. My 1944 steel ***** ***** is an uncirculated, off center, and have a die error, and the photos of my 1944 and the one they had sent me can and will not only show, but will also establish and prove that my 1944 steel ***** ***** has been switched for this counterfeit 1944 steel *****. Now for my 1944 steel wheat genuine ***** uncirulated and in mint state condition values $175,000. So I want either for PCGS to get my 1944 steel ***** ***** and provide the grading service and then return it back to me, or just pay me the full value of $175,000.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inherited my late grandfathers rare 1875 Philadelphia coinhis "lucky belle." Experts urged me to get it graded by PCGS. Their process was confusing: $250 membership, unclear insurance valuation, and no guidance despite my novice status.After submission, I got no updatesno grade, photos, or cert numberjust a $2,000 bill, with my coin held hostage until paid. Customer ********************** ignored my concerns, and research revealed 48+ BBB complaints (1.28 stars, unregistered due to unresolved issues).This isnt about moneyits about honoring my grandfathers legacy. A ******************* he cherished this coin. Now, as a fellow Devil Dog, I wont tolerate being scammed. PCGS is a predatory racket. I want my $250.00 for membership returned, Shipping Cost of $50, and my coin returned! If my coin is not returned and I paid for insurance on $100,000 valued Item and it is not returned a claim will be filed with the insurance company for $125,000.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a disabled Marine that made the mistake of joining Professional Coin Grading Services on January 07, 2025. The Platinum yearly membership fee was $249 which I paid with my Discovery credit card. This card information was given to pcgs to pay fir any fees accrued on my account. The membership came with a voucher for 8 complimentary ( free ) submissions of coins or paper money. I made my 1st submission on 13 January 2025. The submission included 4 coins, which means I used 4 of the 8 free submissions, leaving a balance of 4 more free submissions for the year. I used the submission form that is on pcgss website for my account. In this form I included my membership number, as well as the voucher number for the free submissions. You are also required to send the original signed submission form as well as 3 copies with your submission, which I did. The form used from their website also auto populates all fees incurred with your submission. Upon completion of the submission form, my submission came to a total of $37 owed for shipping and handling fees for the free submission . This $37 would be deducted from the Discover card now kept on file with pcgs. Over the next 5 weeks I checked the status of my submission daily. I noticed the status kept going from ready, to, on hold. When I called them, a *** told me it was probably on hold due a possible problem with my credit card. The *** assured me she would contact their accounting **** and finish the order. Amazingly enough, the following day, the order was completed and ready to ship. I gave the *** no new information or had there been any changes to my payment method. Upon completion if the order, pcgs also charged my card $127. I called again and explained the submissions were to be freeof charge except for $37 for s&h. I was told a refund would be issued. Today is 9 April and I still have received no refund of the $90 owed to me. I have made ***eated calls to pcgs and have been ignored. I want my money

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to obtain refund for ****** subscription.

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was overcharged by PCGS for grading services. I pay $250 a year for a membership and receive 8 grading vouchers. I elected to use my 8 vouchers on this order and PCGS charged me for the grading fees instead of applying my vouchers to the order. I spoke with customer ********************** and they acknowledged the mistake and told me that I would receive a refund in 2-3 weeks. This was on February 13th and it is now March 7th and I still have yet to receive my refund. I spoke with customer ********************** again today on March 7th and they were rude and told me that it could now take up to 4 weeks. This is unacceptable and I have waited long enough for them to refund the money that should have never been taken out of my account to begin with. They have since debited money out of my account for 2 different orders and attempted to debit a 3rd order that I blocked because of them not refunding my money for the first order. They have no issues taking my money but when it comes to issuing a refund they can't seem to give me any answers as to why I haven't received it. I have no issues paying for the services provided although I do have issues with being overcharged and being treated they way that I have. They made a mistake and they need to fix it and not take a month to do so. This is a lot of money and I need it to pay my bills and PCGS could care less. This will definitely be the last time I do business with this company. I feel like I have been taken advantage of and lied to.