Business Profile

Association Management

Common Interest Management Services

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Complaints

This profile includes complaints for Common Interest Management Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

23 total complaints in the last 3 years.
14 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/09/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I live at the Admiralty Condos & pay $894 monthly for HOA Fees to Common Interest Management Services (CIMS). Owners have access to monthly Meeting Minutes as well as owner specific issues. Last year I submitted request to CIMS via their website to report a violation that owner Sterling He of the ********* has 2 dogs in his condo. The request is no longer on the website. Per "The Guide to Living at The Admiralty" states, "...pets allowed per unit, including a maximum of (1) dog..." CIMS acknowledged my request & stated they would investigate the issue. As of today, I never heard back from CIMS about my submission. Currently, we have witnessed that owner Sterling He still has 2 dogs in his condo; we hear the 2 dogs barking. In the 1/9/25 Meeting Minutes, Item 4. "...A homeowner requested the Board to consider changing the rules to allow residents to have 2 dogs. After some discussion regarding pet waste pick up, the board MSC to deny the request to change the current rules allowing 1 dog..." Much to my surprise, the 1/9/25 Meeting Minutes addressing the requested change to Pets rules are no longer on the CIMS website. On the original 2 page 2/6/25 Meeting Minutes, I read that Sterling He, Director was elected & "Present" w/ "Term Expires 2027". And much to my surprise again, those minutes are no longer visible. The updated 1 page 2/6/25 Meeting Minutes notes Sterling under Election of Directors that he received 38 votes (Elected). This is now the only Meeting Minutes on the website. All previous ones from years prior were removed. According to the CIMS website, Sterling is on the Board as a Secretary. He applied to be on the Board for personal benefit and control. It appears he has access to the CIMS website as an Editor/Administrator to make changes that are now deleted off the website. With his lack of integrity, the violation of the animals should be made accountable. Board Members should set an example for the community. All meeting minutes discussed are attached
Business Response
Date: 07/10/2025
Common Interest Management Services (CIMS) is a ********************** Management company, and our actions are directed by the Association which is a ********************** governed by the Board of Directors. CIMS acts on behalf of the Association by the direction of the Board to facilitate the work of the Association and assist members in a professional and timely manner.

Regarding the reported pet violation, our records confirm that a complaint was submitted through the associations portal on April 4, 2024. The following day, April 5, 2024, our team acknowledged the submission and advised that a notice had been issued. That same day, a Courtesy Violation Letter was sent to the owner of the unit in question to address the reported pet violation in accordance with the Associations governing documents. With respect to the meeting minutes and association documents, we have verified that the full archive of minutes from January 2020 through May 2025 remains available on the Associations portal. If certain documents are not appearing as expected, it may be due to how the portal is being accessed or navigated. We are happy to assist any homeowner in locating documents on the portal if needed.

Finally, we would like to clarify that no individual homeowner, including members of the Board, has administrative access to modify or remove documents from the associations portal. We invite you to contact your community manager directly via email or the phone directory when calling Common Interest Management Services. Additionally, we recommend attending the next scheduled Board meeting, where these matters can be discussed directly with the Board and community members.
Customer Answer
Date: 07/16/2025

Complaint: 23574080

I am rejecting this response because:

Sterling He is on the Board and is not following The Guide to Living at The Admiralty regarding only having 1 dog per unit and he has 2 dogs. Common Interest Management Services does not follow up on the violation and Sterling should be held accountable. He is on the Board for personal gain and is not setting an example for our community. Why should he be exempt?
Sincerely,

********** ********
Business Response
Date: 07/23/2025
Common Interest Management Services (CIMS) is a ********************** Management company, and our actions are directed by the Association which is a ********************** governed by the Board of Directors. CIMS acts on behalf of the Association by the direction of the Board to facilitate the work of the Association and assist members in a professional and timely manner.

We work solely at the direction of the Board of Directors as a whole and do not have the authority to exempt any homeowner from the governing documents. The board member mentioned does not work at Common Interest Management Services. Please note that we cannot disclose private information about any homeowner or Board member. The reported violation was acknowledged and addressed in accordance with our process. We encourage continued use of the association portal and attendance of board meetings for any future concerns.
Initial Complaint
Date:06/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is against Common Interest Management which happens to be the one who manages HOA related complaints for our community. As per our community guidelines, residents are to park the cars inside the garage all the time unless there is an exception where they can park outside for max 3 days (or longer by informing HOA). In past few months, I'm seeing that the residents are using the garage for other purposes like keeping their stuff, gym, workshop etc and keeping either one/two or three cars outside overnight and all the time. *** does have policy to pay and keep the cars outside (in case garage is smaller, there is third car which can be kept outside), but there is no check being done if number of residents paying for car is same as number of cars they are parking outside. I have contacted Common Interest Management multiple times asking parking policies and how is this being monitored, but there has been no response from the management to any of the emails with requested details
Business Response
Date: 07/02/2025
Common Interest Management Services (CIMS) is a ********************** Management company, and our actions are directed by the Association which is a ********************** governed by the Board of Directors. CIMS acts on behalf of the Association by the direction of the Board to facilitate the work of the Association and assist members in a professional and timely manner.

The governing documents of the Association include specific rules regarding garage use and outside vehicle parking. Enforcement of these rules can be difficult and sometimes requires additional resources and expense which would need to be approved by the Board of Directors. CIMS has forwarded your concerns to the Board of Directors to review. If you would like to further discuss your concerns or receive a copy of the communitys parking policy, we invite you to contact your community manager directly via email or the phone directory when calling Common Interest Management Services. Additionally, we recommend attending the next scheduled Board meeting, where these matters can be discussed directly with the Board and community members.
Customer Answer
Date: 07/03/2025

Complaint: 23540552

I am rejecting this response because:
Following residents are parking multiple cars outside longterm for last so many months but no action has been taken.
1. ***** Lady Fern Common - Has two car wide car garage but both cars are parked outside and garage is being used for something else
2. ***** Lady Fern Common - Have two car wide garage and have three cars, but keep two cars outside.
I was not able to find a visitor parking this morning.
There must be multiple residents violating/misusing the parking policy. No action has been taken by either Common Interest or by the *** Board.
I would like to get supporting policy document which is allowing these residents to park cars outside.

Sincerely,

****** *********
Business Response
Date: 07/08/2025
Common Interest Management Services (CIMS) is a ********************** Management company, and our actions are directed by the Association which is a ********************** governed by the Board of Directors. CIMS acts on behalf of the Association by the direction of the Board to facilitate the work of the Association and assist members in a professional and timely manner.

The governing documents of the Association include specific rules regarding garage use and outside vehicle parking. Enforcement of these rules can be difficult and sometimes requires additional resources and expense which would need to be approved by the Board of Directors. We have shared your feedback with the Board and can confirm that the Board is actively reviewing the use of guest parking, fees, and the approval process at the next board meeting.

We understand that homeowners want to see timely action on these matters, and we are committed to relaying all concerns to the Board and providing support as they determine next steps. We recommend attending the next scheduled Board meeting, where this matter can be discussed directly with the Board and community members.

Customer Answer
Date: 07/09/2025

Complaint: 23540552

I am rejecting this response because:
First email sent to CMS: 31st March 2025. I have sent multiple emails asking for follow-up or updates.
Board meeting: 31st May 2025
Today: 9th July 2025
So far no action has been taken by the board. Similarly, there has been no support from *** regarding the issue. They seem to be just ducking any questions/responsibilities and did not even start taking a note of the issue until a complaint was written using BBB.
I'm attaching supporting Parking Policy documents which clearly state that the visitor parking is only available for Visitors and not for owners. There has been no policy updates/revision as per information asked.
I've already reported few addresses which are misusing/violating the policy for a very long time. Neither Common Interest nor HOA is taking a note of the issue which is causing inconvenience. So far there has been no communication from ********* as well regarding this issue. Common Interest attitude and approach has been to avoid customer/owner concerns, not only in this matter, but many other matters as seen by many residents.
If needed, I can provide vehicle numbers which are violating the parking policy for a very long time (but no action has been taken by HOA or the ***** I cannot take pictures due to privacy.
As a home owner, and as per policy (attached), I do have right to have open visitor parking. I'm not asking for anything else, but open visitor parking for visitors.
Sincerely,

****** *********
Business Response
Date: 07/09/2025
Common Interest Management Services (CIMS) is a ********************** Management company, and our actions are directed by the Association which is a ********************** governed by the Board of Directors. CIMS acts on behalf of the Association by the direction of the Board to facilitate the work of the Association and assist members in a professional and timely manner.

The governing documents of the Association include specific rules regarding garage use and outside vehicle parking. Enforcement of these rules can be difficult and sometimes requires additional resources and expense which would need to be approved by the Board of Directors. If you would like to further discuss your concerns or receive a copy of the communitys parking policy, we invite you to contact your community manager directly via email or the phone directory when calling Common Interest Management Services. Additionally, we recommend attending the next scheduled Board meeting, where these matters can be discussed directly with the Board and community members.
Customer Answer
Date: 07/11/2025
Better Business Bureau:

Considering there is no resolution and as Common Interest Management seems to be least interested in resolving the matter, I would request BBB to close the matter.
I must thank BBB for the support and effort that they take. As always, very helpful.
Sincerely,

****** *********
Initial Complaint
Date:06/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Common Interest Management Services (CIMS), the management company contracted by the **********************************. While this issue directly involves ******** *********, Senior Director, it extends to the companys leadership, including *** ****** (COO) and ****** ******* (Executive Vice President), who are aware of the matter but have failed to take appropriate action (ensuring timely repairs take place, holding ******** accountable)On December 14, 2024, I reported a significant water intrusion issue affecting my property, caused by CIMSs failure to properly maintain the community. Water penetrated our home though a cracked stucco and rotten window trim. The massive water intrusion destroyed our hardwood floors and sheetrock. Despite repeated follow-ups, as of June 2025, the problem remains unresolved.The ********* approved repairs in February 2025, but no work has been done. Hiring a competent contractor is the responsibility of ******** *********, who has not communicated with us since April 4, 2025, and she has not updated the Board on the status. Board members were under the mistaken belief that the repairs had already been completedhighlighting a complete breakdown in communication from CIMS.******** has been unresponsive, unprofessional, and retaliatory in her conduct. CIMS continues to employ contractors with consistently poor reputations, including some with 1-star Yelp reviews, which further reflects their disregard for quality and ************************************* demonstrates systemic mismanagement, poor leadership, and lack of professionalism, which has left homeowners like myself without support or resolution.Desired Resolution:A formal response from CIMS leadership addressing this complaint.Immediate action to complete the approved repairs.A clear explanation of why communication ceased.A commitment to improved oversight and professionalism going forward.
Business Response
Date: 06/18/2025
Common Interest Management Services (CIMS) is a ********************** Management company, and our actions are directed by the Association which is a ********************** governed by the Board of Directors. CIMS acts on behalf of the Association by the direction of the Board to facilitate the work of the Association and assist members in a professional and timely manner.

CIMS received the homeowners report of water intrusion in December 2024. In response, we promptly obtained a proposal for repairs, which was reviewed and approved by the Board in early 2025. A vendor was scheduled to begin the work; however, concerns were raised by both the homeowner and the vendor during initial coordination. The vendor ultimately declined to proceed with the project and, as a result, the contract was canceled. Following this, the homeowner submitted a list of preconditions they expected to be met prior to any work commencing. Some of these requests conflicted with the Associations governing documents or involved assurances the Association was not authorized to provide. Considering these developments, the Board opted to consult with legal counsel and project management support to ensure any next steps would be consistent with their obligations and responsibilities to the community.

CIMS remains committed to assisting the Board in resolving the matter appropriately. The management team is actively working with the Board to identify a path forward that aligns with the Associations policies and ensures necessary repairs are addressed in a compliant manner.
Initial Complaint
Date:01/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*********************************************** with the Common Interest Management Services are very discriminating against renters as there are a few homeowners who are suing my current landlord **** which caused him to submit a 30 Day Notice. on my door.! This is unacceptable and will not go unnoticed. As I have had a series of complaints for noise when I have no ever disturbed the peace to receive so many complaints. As of now, I am being asked to leave as I participate in a housing program called ************, as they have recently wrongfully Exited Me From The Program I have expressed two years ago that there was a Black Mold Issue, as well as a ***** Issue.!! Nothing was addresses or fixed back then when it was reported. All **** did was look at it at the black mold, and never said anything about the bug issue. *********** did nothing and did not care either. This discrimination against an African American Woman, with children, and a mental health diagnosis is uncalled for.
Business Response
Date: 02/07/2025
Business response in notes
Initial Complaint
Date:11/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The elevator of our building (1068 Bigleaf Pl Odd Units, ************) has been down so frequently, at least once every other week. The same issue has happened more than 20 times in the past year. Common Interest HOA and TK elevator have not be able to resolve the issue after so many visits and parts replacement. This is a serious issue as we have elders with wheelchairs living here, and they have to be carried up/down the stairs (4F). In case of an emergency, this will have life-threatening consequences. In addition, we have to carry luggage up/down so often since we are frequent business travelers. The root cause is still unknown and the elevator still kept malfunctioning. Please kindly escalate the issue to upper management to resolve the issue ASAP and ensure no further random reoccurrences. Thank you.
Business Response
Date: 12/13/2024
Common Interest Management Services (CIMS) is a ********************** Management company, and our actions are directed by the Association which is a ********************** governed by the Board of Directors. CIMS acts on behalf of the Association by the direction of the Board to facilitate the work of the Association and assist members in a professional and timely manner.
The community manager of this property has reached out with additional information. The Board of Directors and community manager have met with the elevator servicing company to discuss further steps. The elevator company has informed the manager that they will be sending an adjuster to conduct further inspections to determine the root cause and have committed to treating this as a high-priority matter. For additional questions or concerns, please reach out to your community manager directly.
Initial Complaint
Date:09/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The elevator of our building (1068 Bigleaf Pl Odd Units) has been down for more than one week.The same issue has happened more than 10 times in the past year.HOA (Commonwealth Management) has not been able to resolve the issue with the elevator company. This is a serious issue as we have elders with wheelchairs living here, and they have to be carried up/down the stairs (4F). In case of an emergency, this will have life-threatening consequences. In addition, we have to carry luggage up/down so ******** June, Commonwealth responded to BBB (case#: ********) that the issue had been resolved and that the elevator company had replaced the parts causing the issue. However, it seems the root cause is still unknown and the elevator still kept malfunctioning frequently.Please kindly escalate the issue to upper management (both Commonwealth and elevator company) to resolve the issue **** and ensure no further random reoccurrences.Thank you.
Business Response
Date: 09/23/2024
Common Interest Management Services (CIMS) is a ********************** Management company, and our actions are directed by the Association which is a ********************** governed by the Board of Directors. CIMS acts on behalf of the Association by the direction of the Board to facilitate the work of the Association and assist members in a professional and timely manner. The elevator company was dispatched, determined the repairs necessary, ordered parts and scheduled the repairs for September 30th. Management has requested a more expedited schedule as possible. The Board of Directors is working very closely with CIMS and the elevator company to get all issues resolved as quickly as possible.
Customer Answer
Date: 10/21/2024
The elevator of our building (1068 Bigleaf Pl Odd Units) has been down so frequently, at least once every other week. The same issue has happened more than 20 times in the past year. HOA (Commonwealth Management) has not been able to resolve the issue with the elevator company. This is a serious issue as we have elders with wheelchairs living here, and they have to be carried up/down the stairs (4F). In case of an emergency, this will have life-threatening consequences. In addition, we have to carry luggage up/down so often. In June and September, Commonwealth responded to BBB (case#: ********, ********) that the issue had been resolved and that the elevator company had replaced the parts causing the issue. However, it seems the root cause is still unknown and the elevator still kept malfunctioning frequently. Please escalate the issue to upper management (both Commonwealth and elevator company) to resolve the issue **** and ensure no further random reoccurrences. Thank you.
Business Response
Date: 11/05/2024
Common Interest Management Services (CIMS) is a ********************** Management company, and our actions are directed by the Association which is a ********************** governed by the Board of Directors. CIMS acts on behalf of the Association by the direction of the Board to facilitate the work of the Association and assist members in a professional and timely manner. The elevator is working.
Business Response
Date: 11/05/2024
Common Interest Management Services (CIMS) is a ********************** Management company, and our actions are directed by the Association which is a ********************** governed by the Board of Directors. CIMS acts on behalf of the Association by the direction of the Board to facilitate the work of the Association and assist members in a professional and timely manner. The elevator is working.
Initial Complaint
Date:09/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We originally had 3 washers and 3 dryers in the laundry rooms. In July 2022, the Board of Directors approved to replace the laundry rooms with 2 washers and 2 dryers for each building without any communication to the residents. It's been over 2 years, and Building 8 laundry room only has 1 washer and 1 dryer. I pay $834.42 per month that's supposed to include access to laundry facilities. I don't feel 1 washer and 1 dryer is adequate for 24 condos. I've lost money in the machines last year, and placed refund requests directly to the *********** Works with no response. Email response from Common Interest Management Services (CIMS) on 2/16/24, "For months and months, I asked for an installation date, but **** ***** with *********** Works said there were manufacturing delays. That was as of 1/17/2023...So, the association has hired an attorney to communicate with ***. Unfortunately, they are not being responsive to them either..." Email response from CIMS on 5/23/24, "I just received confirmation from the association's electrician that the electrical voltage to the laundry rooms in buildings 3, 6, 7 and 8 should be able to accommodate the stackable dryers. *** has been requested to schedule moving the machines as quickly as possible. Notices will be sent to all owners letting them know when the date has been set..." I have gotten no updates. We had a Town hall meeting on 8/7/24 for a proposed balcony repairs and deck coating project with a Special Assessment to Pay for the Project that will cost $1,805,851.10. Every condo will be responsible for $7,844.62 and $25 set up fee. A Senior Director, ********* from CIMS presented the proposal; however, the Association Manager nor the Board of Directors were present at the meeting. ********* mentioned the project has to be completed because the balcony and decks were not maintained properly in the past. How can CIMS start an almost $2 million project if they can't even finish a previous laundry project started in 2022?
Business Response
Date: 09/25/2024
Common Interest Management Services (CIMS) is a ********************** Management company, and our actions are directed by the Association which is a ********************** governed by the Board of Directors. CIMS acts on behalf of the Association by the direction of the Board to facilitate the work of the Association and assist members in a professional and timely manner.

The Senate Bill 326 balcony project is a legal requirement that must occur no later than January 2025 (for inspections) and then repairs have to follow based on the legal guidelines that the *** must comply with. The community manager has made recent progress with *********** and anticipates the extra machines to be moved by the end of September 2024 so all laundry rooms will have 2 washers and 2 dryers in each room. Should you have any further questions or concerns, please do not hesitate to contact your community manager directly.
Initial Complaint
Date:09/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have owned property at the Terraces @ ****************** for over 20 years.We used to have *********************** as our property management company; they were excellent.A few years ago, the board of the complex replaced them with what clearly seems like a lower-cost solution, a place called Common Interest.I've had more problems in the past 4-5 yrs w/C.I. than I had in the prior 15 with the other prop mgmt company.The most recent problem: I was given 2 late notices recently for underpayments on something I was never notified for.I was told that my *************** went up: I was never notified of this.Worse, and reflective of CI's poor customer service, even after 10 (yes, ten) emails back & forth with their actual human ***** and the anonymous & likely outsourced customer service people (who don't sign their name), I still have no idea how much I should be paying, and when the payments are due.I asked them to please waive the fees in my initial email. So, through those same 10 emails, lasting over a week, I still remain in the same state. Given their poor communication throughout this process, it wouldn't surprise me if another billing cycle passes and I'm given a third late fee.I won't pay any of these fees and will be happy to take CI to small claims court to fight for as much.You can't bill someone for something that you didn't tell them about :)I also plan to check the box you have on your site that I am willing to discuss this situation with the media.
Business Response
Date: 09/13/2024
Common Interest Management Services (CIMS) is a ********************** Management company, and our actions are directed by the Association which is a California Corporation governed by the Board of Directors. CIMS acts on behalf of the Association by the direction of the Board to facilitate the work of the Association and assist members in a professional and timely manner.

Homeowners are notified of any assessment increase via their annual budget. If you are requesting late fees to be removed, please put your request in writing and the Board will review and discuss your request in an executive session meeting. The community manager has reached out to discuss this further. Should you have any further questions or concerns, please do not hesitate to contact your community manager directly via email or the phone directory when calling Common Interest Management Services.
Customer Answer
Date: 09/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:08/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The discrimination and shaming I have received from both the Vice President and East bay management : ************************* and *************************. The accusations of wilfully breaking and ignoring rules along with the harmful and offensive language used by , ************************* and ************************* regarding my disability in a number of emails to not only my husband but also my landlord is not only discriminat. "CIMS Brentwood" It has been nothing but derisive language along with threats to my landlord and intimidation with these people. Which has diminished my quality of life here considerably. I have been forwarded a number of emails and highlighted the offensive verbiage used to describe me and my service animals in them. I offered my official medical diagnosis letters from my physicians as proof of my disability , I was told , "no need for them", however, still Writing in all capital letters using language like "reportedly has a medical condition" and " Free for all" CIMS Team, did not respond to me reaching out to them, as they had asked, I reached out by both, email and phone. I was ignored all three times. Til recently, I had a seizure while swimming in the pool because, ************************* and ************************* wrote and ordered my medical rescue dogs be tethered to the post and unable to intervene. When police ******** attended, they stated that my *************** dog has to be allowed to do the job they're trained to. But on this day they couldn't because of *************************, *********************** with their threats to ban me from the swimming pool as well as heavily fine my landlord if they received any kind of notice that my dogs had accompanied me to the water's edge and followed me around the pool.
Initial Complaint
Date:08/19/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Common Interest manages my HOA for The ******************. I acquired a foreclosed property, ***************************************** on 4/29/24. Common Interest is charging me the annual HOA fees of $295 for the month of April. I should not be responsible for that monthly fee or at the very least, should be prorated for that fee. The monthly fees are charged on the 1st of the month; the previous owner was likely charged April fees on 4/1/24. The initial foreclosure sale was on 3/6/24, however bids were still accepted until 4/9/24 @ 5pm. Legally, 608 Tern was not my property until 45 days after the Trustee auction on 3/6/24 at 5pm. I've sent Common Interest the below excerpt of the California law Senate Bill 1079 for this foreclosure process. Section 7, 2924 (m) (c)(4)Forty-five days after the trustees sale, except that during the 45-day period, an eligible bidder may submit to the trustee a bid in an amount that exceeds the last and highest bid at the trustees sale, in the form of cash, a cashiers check drawn on a state or national bank, a cashiers check drawn by a state or federal credit union, or a cashiers check drawn by a state or federal savings and loan association, savings association, or savings bank specified in Section 5102 of the Financial Code and authorized to do business in this state. The bid shall be accompanied by an affidavit identifying the category set forth in paragraph (3) of subdivision (a) to which the eligible bidder belongs and stating that the eligible bidder meets the criteria for that category. The trustee may reasonably rely on this affidavit. The bid and affidavit shall be sent to the trustee by certified mail, overnight delivery, or other method that allows for confirmation of the delivery date and shall be received by the trustee no later than 45 days after the trustees sale..************************************************************************************* The Trustee was responsible for the property prior to 4/29/24.Thank you.
Business Response
Date: 08/27/2024
Common Interest Management Services (CIMS) is a ********************** Management company, and our actions are directed by the Association which is a California Corporation governed by the Board of Directors.

The unit in question was sold at public auction on March 6, 2024. Per [CC 2924h(c)], if an eligible bidder submits a written notice of intent to bid pursuant to paragraph (2) of subdivision (c) of Section 2924m, the trustees sale shall be deemed perfected as of 8 a.m. on the actual date of sale if the trustees deed is recorded within 60 calendar days after the sale or the next business day following the 60th day if the county recorder in which the property is located is closed on the 60th day. This section explicitly states that a sale is considered perfected (legally finalized) retroactively to the auction date, provided the trustees deed is recorded within 60 days of the auction. The deed was recorded within this timeframe, making the new owner the legal owner as of 8:00 am on March 6, 2024. This is when the buyers obligations to the *** began. This has been confirmed with the Associations collection company. The owner is responsible for the April assessment as billed.
Customer Answer
Date: 08/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
It would have been nice to get this response directly from the *** versus run arounds and no responses, which required mev to reach out to a third party for a response. Thank you for your help!

Sincerely,

***************

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Common Interest Management Services is NOT a BBB Accredited Business.