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Business Profile

Loans

AmONE

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

This profile includes complaints for AmONE's headquarters and its corporate-owned locations. To view all corporate locations, see

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AmONE has 2 locations, listed below.

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    • AmONE

      San Mateo, CA 94404-2121

    • AmOne Corp.

      12331 SW 3rd St STE 700 Plantation, FL 33325-2813

    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 23430282

      I am rejecting this response because it had nothing to do with being transferred but rather the ******** of the company selling my phone number to third parties and being contacted by an imposter who pretended to be a representative from my bank. This company clearly had knowledge of my banking info and what a coincidence this imposter phone call came a day after I inquired with this company. In my opinion this is very bad business and is unacceptable. People are trusting your business with sensitive information and this is how you treat people. You ought to be ashamed of yourself. 

      Sincerely,

      ******* ********

      Business Response

      Date: 06/06/2025

      *******,

      We're sorry for any trouble you have experienced. We did not detect any unusual activity on your AmONE file, however, based on our records. After your interaction with our AmONE Specialist on 6/5, your call was transferred to one of our partners for a quote. For information on our Terms of Use, please visit ****************************************. Again, we apologize for any trouble.

      Business Response

      Date: 06/10/2025

      *******,

      Again, we're sorry for any trouble you are experiencing. AmONE does not collect banking information as part of our matching process. Additionally, all partners we work with as potential matches have been thoroughly vetted and do not engage in such fraudulent activity. Often, consumers who come to us for help have already visited other sites online in search of financial help. Please consider any other institution/websites where your banking or other personally identifiable information (PII) may have been shared. Again, we're sorry for any trouble. 

      Customer Answer

      Date: 06/10/2025

       
      Complaint: 23430282

      I am rejecting this response because:
      I did not give my information to any other site. This was the first company I inquired with and the only one. And the company did get my banking information. The loan company said they needed the bank information to continue with obtaining quotes. I will never use this company nor will I ever recommend it. This left a bad taste in my mouth. And ruined my experience in ever trusting a loaning company. 


      Sincerely,

      ******* ********

    • Initial Complaint

      Date:05/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I asked to be removed from all communications with this company, yet right in the middle of me speaking to the agent on the phone I was disconnected. When I called back to request to be removed from all contact lists, then I get a message stating the person is not available, so apparently I have been blocked from calling the company. It is highly inapppropriate that a company will refuse to honour a customer's request to not be contacted for solicitation purposes. If this company continues to contact me for purposes of solicitation, then I will charge a convenience fee of $50 per email or phone call. This fee is non-negotiable, and this complaint serves as written notice of my fee schedule.

      Business Response

      Date: 05/14/2025

      Thank you for bringing this to our attention, ******. We sincerely apologize for the experience you've described. Your request to be unsubscribe was processed immediately after speaking with your AmONE Specialist. We're sorry for any frustration caused by the call disconnection and difficulty reaching your Specialist. Both issues have been addressed.

      We understand your concerns and are committed to respecting your preferences. If there is anything further youd like to discuss, please contact us at ******************************** Again, we apologize for any trouble this caused.

    • Initial Complaint

      Date:03/19/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since December of 2024 I have been subjected to repeated calls and texts to my phone number ************ for somebody named MERRON. I called this business around January 2025 telling them that I am not ****** and would like these calls and texts messages to stop because I will report this as harassment. Since then I have continually been notified of a loan request claiming to be from AmOne Financial about this loan request. I received a call ON OR ABOUT March 16, ******************************************************************************** alone. He said he would make a note of that in the system but since then I have been continually subjected to contact that causes me both ANNOY AND ALARM.

      Business Response

      Date: 03/24/2025

      Max,

      We're sorry for any confusion that resulted in us contacting you via SMS. Upon researching the situation, we located an application in our system under your phone #. The first name on the application is indeed ****** Our records show that you contacted us on three recent occasions (twice on 3/17 and once on 3/19). Your application was unsubscribed each time and our phone system does not reflect any record of an outbound call to you.

      Although the initial attachment on your complaint is from us, the 2nd and 3rd attachments are not from us (for example, start.makesaveretire is not us).

      Again, we're sorry for any confusion, however, this situation should be rectified as it pertains to AmONE. We are unsure who the other two SMS messages are from, unfortunately, so cannot assist with them.

    • Initial Complaint

      Date:02/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was purposely deceived Amone ************ which had clear, concise information I was of the understanding I was participating in a personal loan application process for acquiring cash assistant for an emergency situation. I was NOT interested in participating in a debt consolidation process. I was wrongfully and deliberately deceived in allowing a soft credit pull leading to further damage to my credit rating. I was deliberately deceived into providing my personal secured information to a process I was unaware of and unwilling to participate in. I have been permanently crippled from being able to access and obtain a personal loan from any other entity now due to the deceptive activity of this application. The company states our call was monitored and I would like it to be reviewed by the BBB as it is evident in the phone call correspondence Amone was aware early on they were participating in Deceitful activity. Immediately following the cessation of the phone call, I was unable to complete re-turn contact with the same representive, on the same phone number we had just been communicating on. I was repeatedly sent to a Type of VM, I was repeatedly hung up on, I was repeatedly defaulted to an away recording, I was repeatedly blocked or banned on being able to connect with the company with my in phone number in anyway to obtain assistance regarding the issue , I needed access to cash for emergency purposes relating to my childs needs and further harm to myself and my son is now imminent in multiple wars including but not limited too physical harm, emotional harm, mental harm, financial harm, psychosocial harm as I am forced to move forward without the ability to provide for our needs

      Business Response

      Date: 02/11/2025

      *****,

      Were sorry for any confusion. AmONE is not a loan company,rather we are a matching service that matches consumers to their best financial options based on their situation. Although your initial request came in as a loan request, your AmONE Specialist, ***** explained on the recorded call that AmONE works with both lenders as well as other financial options to present you with the best option for your situation. After completing the questionnaire, ***** determined your best option and offered to transfer you to the partner who can provide more details on it and assist you with signing up if you agree it would be a good fit. Also, a soft credit pull does not impact your score so there should be no concerns there. We attempted to reach you to discuss further, however, were unsuccessful. Please call back at the number provided on your voicemail and we'd be happy to answer any additional questions you may have. Again, we apologize if there was any confusion.

    • Initial Complaint

      Date:02/07/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* ******

      Business Response

      Date: 02/11/2025

      ********,

      We're sorry for any confusion on this, however, we have an application in our system under your name and phone number. Since you indicated it was not from you, we have unsubscribed your number from our call list. This will stop any future calls. If you need anything additional, please contact us at **************. Thanks.

    • Initial Complaint

      Date:01/30/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made an inquiry online. Was mislead that they provide loans and now Im getting several calls from a bunch of different companies. Asked to be immediately removed from the call list. They refuse to remove me and stated I have to mail a letter requesting this. Explained I am on the do not call registry and they still wont remove me. Asked for the address and they would not give it to me. All I want is to be removed from their lists indefinately

      Business Response

      Date: 02/03/2025

      *******, we're so sorry for any trouble. We checked our files, however, and do not have a record of speaking with you. Although we've made attempts to reach you to discuss your application, there was never any contact made so we're not sure who you are referring to that wouldn't honor your request. We have added you to our internal DNC list, however, to stop any further calls from our company. Again, sorry for any trouble.

    • Initial Complaint

      Date:11/07/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      lied to me and told me i was approved for a loan with a lender but the lender was just a marketplace the did not get me any loan and took all my private information which I gave to them because amone stated they got me a loan with a provider. They lied to me and tricked me into providing all info to a marketplace not a lender.

      Business Response

      Date: 11/07/2024

      *******, we're so sorry you were unhappy with our service. Please allow us to clarify our role. AmONE is a financial matching service. We match consumers in search of loans or other monetary assistance to lenders or other financial institutions within our network. We do not approve or deny loans, nor do we guarantee any particular outcome on any of the options we provide. We located your file and noticed that you did not speak with one of our Matching Specialists so are unsure how you were advised that AmONE approved you for a loan. In terms of the personal information you provided in our form flow, not to worry, it is safe and encrypted. For more information on this, please see our Privacy Notice at ******************************************. Again, we're sorry we did not meet your expectations and wish you the best going forward.

    • Initial Complaint

      Date:10/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AmOne called me to inquire about offering me a loan. After I asked more questions, they admitted that they do not offer loans directly but only pass on my information to other lenders. I had gone online to seek a consolidation loan, but the interest rates were very high. AmOne **** kept trying to get personal info from me and I finally said, no Thank you and hung up.

      Business Response

      Date: 10/30/2024

      ******, we're sorry you were not happy with your experience with us. We listened to the recorded conversation between you and your AmONE Specialist, ******, and noted that he was very clear in explaining who AmONE was and what we do at the start of the call. We've been in business over 25 years and matched millions of consumers to their best financial options. The calls with our Specialists are fast and efficient; we do not collect personal information, rather general information about your current financial situation to help us match you to a partner who will be able to help. Again, we're sorry you decided not to work with us, however, we wish you the best going forward! Per your request, we have unsubscribed your file.

    • Initial Complaint

      Date:10/23/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I inquired about a loan online, as a result, I am receiving excessive calls and texts daily! This one loan company AmOne keeps calling and texting my phone daily I just want all the emails, calls and text to stop, I decided I didnt need a loan so I didnt move forward with talking to anyone or filling out an application

      Business Response

      Date: 10/24/2024

      Olasha,

      We're sorry for the inconvenience. We were trying to reach you regarding your loan application. AmONE is an online marketplace for comparing prequalified rates with several lenders at once for different products, including personal loans. We partner with various personal lending partners so that our consumer can shop for their best prequalified rates from multiple, vetted lenders in one place by filling out a single form. Since you've expressed interest in stopping all further contact, we have unsubscribed your file from our system. If something changes, please don't hesitate to contact us at **************.  We'd love to help! 

    • Initial Complaint

      Date:09/21/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AmOne has been spamming my mobile number with texts, calls, and voicemails since around January of this year, 2024 with references to a personal loan, applied for by someone named *********, (my name is not *********). I have never contacted AmOne for a loan or for any legitimate business reason, other than to tell them multiple times that I am not *********, I have never applied for any loans with them, and to please stop contacting me. As of today, 09/21/2024 AmOne is still contacting my mobile number asking to talk to ********* about a loan. I want them to stop doing this and remove my number from their accounts.

      Business Response

      Date: 09/23/2024

      *****, we apologize for the inconvenience. Although you reported to us that you've owned your phone # for 12+ years, someone (*********) is using it on loan applications with us. We've ensured that the number has been added to our Do Not Call (DNC) list so you should not receive any further communication from us. Again, we're sorry for any inconvenience this has caused.

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