Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased an iPhone 16 Pro through Shipito After a few days it was listed as having arrived at my home, but unfortunately it hasn't arrived I have no idea what happened but the package hasn't arrived at my home I contacted them with an explanation, at first they told me to contact a delivery company (*****) and sent me a link to do it even though in Link only the Vendor can make such a request I explained it to them and they spoke to the supplier at their store, I don't know how true it is, it doesn't sound that logical After a while they got back to me and told me that the package was signed and sent me proof that I never received it The signed name is not my name at all, and the package didn't arrive at me and wasn't signed by me or anyone close to me They got back to me and said they couldn't help and couldn't give compensation, no refund or replacement They also told me to contact the delivery company again if I wanted to but the delivery company is referring me back to reebelo It's not right at all that they couldn't help me even though I explained exactly what It happened, and I've been without a phone for over a month because of this, and they are not willing to give compensation or any help I really hope to reach an agreement before I have to involve parties and cancel the transaction through the credit card company.Waiting for an update from the company and hoping we can handle this in an orderly and respectful manner here and we won't have to involve parties Thank you very much.

  

  Business Response

  Date: 05/27/2025

  Hi Maor,

  Thank you for your message. Were very sorry to hear about your experience and truly understand how frustrating and concerning it is to have a package marked as delivered when you did not receive it.

  After reviewing your case thoroughly, we can confirm that we have been in contact with our vendor and the courier ******* regarding the delivery issue. The couriers tracking records indicate that the package was marked as delivered and signed for at the provided address. As part of the investigation, we also submitted a formal claim through our vendor on your behalf.

  Unfortunately, the courier has since completed their investigation and denied the claim, maintaining that the delivery was completed successfully. As the courier's decision is final, we regret to inform you that we are unable to proceed with a refund or replacement in this case.

  We understand this is not the outcome you were hoping for, and we sincerely apologize for the frustration and inconvenience this has caused. While weve exhausted all available channels from our side, we respect your right to explore additional options such as contacting your credit card provider for further assistance.
  Please know that we take these matters seriously, and we genuinely regret that were unable to offer a resolution beyond what has already been pursued.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23378885
  
  I am rejecting this response because:
  
  Hi, thanks for answering
  I already called the shipping company as I mentioned the first time, but they told me that if I did not receive the product for which I paid almost ************************************************************************************* handle it through you,
  I tell you again and point out that I am not the one who signed for the receipt of the package, I understand that there is a signature, but it is not me, it is not my name, it is not one of my relatives, I have no idea what the name signed there is, I will tell you the truth I try to keep this conversation respectful but it feels like a scam, look at it from my side as a customer, I paid almost *************************************************************************************** the trash
  I have been without a mobile device for over a month for this reason
  I really ask you as a big business with serious people, to take responsibility for such actions and not let me as a customer dig and look for solutions that you, the business that is supposed to provide service, are shirking responsibility and transferring Me to the shipping company, which the shipping company sends me back to you, it's a never-ending loop.
  I buy a lot in stores, online, and also recycled technology products, and nothing like that has ever happened to me in my life, with any company, and that's why I'm surprised, I've actually heard good reviews about you from my friends.
  
  It's stated both in the terms of use of your website, and in the shipping terms, that you need to contact you about a package that hasn't arrived, and I did it by the book and contacted you right after it happened, and you're simply not willing to help or offer any solution.
  
  I ask you to take responsibility for the incident that happened here and offer me a fair solution
  
  If you don't offer me a fair solution, unfortunately I will do what is necessary to receive fair treatment, even if it includes consulting with a lawyer to file a lawsuit, or canceling the transaction through the credit card company
  
  I ask you to take responsibility for the incident that happened here and offer me a fair solution and fair treatment.
  
  Thank you very much
  
  Sincerely,
  
  Maor Sh

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  returning a defective product

  

  Business Response

  Date: 05/27/2025

  Hi ******,

  Thank you for your recent feedback. We're sorry to hear about your experience and appreciate the opportunity to clarify the current status of your return.

  After reviewing your support ticket, we can confirm that we have already assisted you with the return process, including providing a prepaid return shipping label for your convenience. Once the item is delivered to our vendors facility, their team will conduct a standard assessment to confirm the condition of the returned product.
  As soon as that assessment is complete and the return is approved, your refund will be processed promptly.

  We understand how important it is to have a smooth return experience and appreciate your patience while this process is finalized. If you have any further questions or need an update on the return status, feel free to reach outwe're here to help.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refurbished iPhone from Reebelo via ******* Marketplace on January 11, 2025. Within a few months, the device began to malfunction it would not charge above 1% and continuously shut off and restart, even when plugged in. This is a known issue commonly resulting from a defective or improperly installed replacement battery.I initially requested that the device be repaired or replaced under Reebelos 12-month warranty, which they advertise for all devices sold with refurbishment. However, Reebelo has refused to honor this warranty, claiming that it only applies to purchases made on Reebelo, not through ******* Marketplace. This distinction was not clearly disclosed at the time of purchase and is misleading to consumers.I have made repeated attempts to resolve the matter reasonably, requesting a repair or refund. Reebelos responses have been delayed, contradictory, and ultimately unhelpful. I now believe a full refund of $417.85 is appropriate, as I had to replace the phone to have a functioning device.I am seeking ********************* assistance to have Reebelo honor its warranty or issue a full refund.

  

  Business Response

  Date: 05/27/2025

  Hi *****,

  Thank you for reaching out and sharing your experience. I'm very sorry to hear about the issues you've faced with the refurbished iPhone and completely understand how frustrating this situation has beenespecially after taking steps to resolve it under the warranty you believed applied.

  While the warranty terms for devices sold by ********************** do vary depending on the sales channel, we recognize that this distinction was not clearly communicated at the time of your purchase through ******* Marketplace. We've reached out directly to the vendor on your behalf to see if they could make an exception and offer a repair or replacement despite the channel limitations. Unfortunately, they have confirmed that they are unable to assist further under their current policy.

  I know this is disappointing, and we truly regret the inconvenience this has caused you. At this point, we recommend contacting ******* Marketplace support directly to inquire whether they can provide additional assistance or a resolution, as they may have options available for purchases made through their platform.

  Please know that we appreciate your feedback and are working to ensure that policies like these are more clearly disclosed going forward. 

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 5/7/25 The amount of money you paid the business: ****** * ??What the business committed to provide you: Apple Watch Series 10 - 64GB - Cellular + GPS - 46mm - Silver - Aluminum - Denim - Sport Band - One Size - Rubber - Premium - Standard Battery X 1 & Apple Watch Series 10 - 64GB - GPS - 42mm - *********** Aluminum - Plum - Sport Loop Band - One Size - Textile - Premium X1 * Quantity: 2 * ??What the nature of the dispute is: contacted the business several times in order to get a refund as the Apple Watch five was purchased in premium condition guaranteed no cosmetic defects on the screen but upon opening the package there was a crack. I contacted them immediately and received an automated response that someone would reach out and they did and at first a ***resentative by the name of Nurathirah sent me a message stating: they would like to offer me a partial refund of 15$ to keep the item, in which I ***lied no. They asked for pictures I sent them in.Then the person stated I should receive the labels in 24 hours. I then logged into my account and began the rerun process for the Apple series ten watch, I stated that the Apple Watch ten was purchased accidentally as I realized it has no cellular and just gps and the package hasnt been opened yet. A *** by the name ***** ***lied to me and said :We have submitted a request to generate the return label for you, and our automatic system will send it to you within a few hours this was on May 12th. So they ensured me theyd send both. Since then Ive tried contacting them and they refuse to respond. I try logging into my account and it says there is no email in their database associated with that email. Which is eccentric because I had no issues logging into it before. This business feels like an absolute scam. I just want the labels to return the items its very frustrating. * ??Whether or not the business has tried to resolve the problem: Business has not tried to resolve the issue.

  

  Business Response

  Date: 05/20/2025

  Hi Chelsea,

  Thank you for your feedback.

  Were sorry to hear about your experience. After reviewing your support ticket, we can confirm that our team responded and provided a return label on 15th May 2024. Its possible the email may have landed in your spam or promotions folder.
  
  For your convenience, weve reattached the return label here. Once the item is returned, well promptly proceed with the refund in line with our return policy.

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have checked my spam and promotions folder and confirm the return labels have not been sent. I also would like to add the failure from your company to respond to my many emails. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a device that was labeled as in excellent condition. The device I received was barely in the label of acceptable the phone had physical damage in the corners, screen has a colored line going through it as well as many scratches, back screen was previously replaced poorly, charging port was dirty and damaged, camera has damages and dirt around the base. I have sent multiple requests and pictures of all of this through email in which this is the only option they give for contacting them I have requested a refund and they keep asking for the same info already sent and will not reply in a timely matter I have asked for a supervisor and nothing.

  

  Business Response

  Date: 05/19/2025

  Hi *******,

  Thank you for your patience, and we sincerely apologize for the inconvenience and frustration youve experienced.

  Weve reviewed your case and can confirm that the device has been returned and your refund was processed today, 20th May 2025. Please allow ******************************************** your account, depending on your banks processing time.

  We understand how disappointing it must have been to receive a device that did not meet expectations, especially when listed as Excellent condition. Your feedback has been noted, and we are working with the seller to ensure such issues are addressed more carefully in the future.

  Once again, we apologize for any inconvenience caused and we hope to serve you better in the future.

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Daughter wanted an iPod don't ask me why lol. Reebelo took the money out of her act. and waited a couple days later canceling the order even though it said there are plenty in stock. and not showing a credit or a refund on what we paid for her iPod . no explanation, no reason given. and money refunded. but still shows the order was cancelled. and my daughter was and is upset about the whole situation . way to go Reebelo. for making my Daughter Sad,

  

  Business Response

  Date: 05/19/2025

  Hi ******,

  Thank you for reaching out, and I'm truly sorry to hear about your and your daughter's experience. We completely understand how disappointing it must have been, especially when she was so excited about her iPod.

  Reebelo is a marketplace that connects customers with a range of trusted sellers offering refurbished devices. In this case, its likely that the seller unexpectedly ran out of stock after the order was placed, which led to the cancellation. While the item may still appear available from other sellers on our platform, the original seller may not have been able to fulfill your specific order.

  We sincerely apologize for the lack of communication and the upset this caused. Its never our intention to cause frustrationespecially not to someone who was eagerly waiting for a special purchase.

  Please be assured that if the refund has not yet appeared on your end, it is currently being processed and should reflect shortly, depending on your banks processing time.
  
  Once again, we're sorry for the inconvenience and appreciate your understanding.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a phone from them iPhone and basically I pay I went through sizzle to finance the phone and get it when I got the phone the phone was very very scratched up it was not worth what they claim it was in you know pretty good condition and it wasn't and basically now I try to go in there to return the phone and it's been unsuccessful when I try to go in there that say that you know got the phone from now they refuse to tell me you know to make an answer to me so that way I could try to return the phone and you know stuck with a phone that it's severely scratched up then I'm not happy with so I never got the use the phone or got it even turned on I would like my money to be refunded to me and this phone taking back immediately

  

  Business Response

  Date: 05/05/2025

  Hi Keyonyae,

  We are sorry to hear about your experience and appreciate the opportunity to address your concerns.
  
  Regarding the condition of the device, we have checked and can see that your order was for a refurbished unit in Acceptable condition, which includes:
  Screen: Prominent scratches that do not impact visibility when the device is on
  Body: Noticeable micro scratches, dents, or chips
  
  Weve reviewed your order for the iPhone 15 Plus, which was delivered on March 12, 2025. As outlined in our return policy, we offer a 30-day return window for change-of-mind returns. This period ended on April 12, 2025. Unfortunately, as we did not receive any record of communication from the email address associated with your order prior to that date, were unable to process a refund outside of the return period.
  
  Otherwise, if the device is faulty or not functioning as it should, please do email us at ********************************** -  let us know and we will assist for a repair/replacement under the 12-month warranty. 
  
  Thank you.

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23258266
  
  I am rejecting this response because: The phone very defective its has a muffled sound when talking also the phone constantly dials various people multiple times unknown until people keeps saying my phone has called them the phone does not send the text message when prompt to this phone is in very poor condition and the company should be ashamed that they sold this phone to any consumer like this.
  
  Sincerely,
  
  Keyonyae ********

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned my PlayStation 5 that has been stuck in transit for over 3 weeks and *** investigated for the package and already issued a claim for the package to Reebelo and Reebelo has been ignoring me for 2 weeks now. I would email them every couple days to even get a response but they would ignore my emails and pretend I dont exist. They do not care about there customers. Do not purchase at this store as they will take your money and ignore you when there supposed to give it back.

  

  Business Response

  Date: 04/23/2025

  Hi ********************** mentioned in the separate email provided, please be informed that after careful review and analysis of the evidence at our disposal, we have determined there was an attempt to defraud Reebelo. As a result, we have to classify this as a fraudulent attempt to obtain a refund. We have rejected the refund request.
  
  We take allegations of fraud extremely seriously and will not tolerate any attempt to deceive our company. We have a zero-tolerance policy for fraud and will take all necessary steps to protect ourselves from any further attempts. Be advised that any further attempts to defraud our company will result in us taking appropriate legal action. This could include: the filing of criminal charges, civil lawsuits, or other legal remedies as deemed necessary.
  
  We take every precaution to minimize false positives by working with multiple third-party vendors Stripe Radar, Signifyd, Ethoca, and Verifi who specialize in fraud detection. If these systems flagged this attempt incorrectly we apologize for the error, but we will not be reversing our decision.
  
  Reebelo Legal Team

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23219455
  
  I am rejecting this response because: Ive checked my email multiple times and have never received a email stating about any fraud and all I got was a manager telling me Ill get an update but then completely ghosting me and not giving any response for almost 3 weeks now and I had no choice but to resort to contacting the BBB as this terrible customer service that ********************** has would just ignore me and pretend like I dont exist. Also Reebelo have not shown me why Im getting accused of fraud when my package got legit lost and I have proof on the tracking that I sent it and that *** even provided the money for the lost claim but Reebelo decided to keep it for themselves which is honestly disgusting behaviour from a supposedly trusted business. This all together shows why Reebelo is NOT a trusted business as they have no plan on communicating with me and just plan coming up with an accusation and ignoring while you take the loss. I will now be filling a chargeback with my bank and showing them the evidence of my tracking and the emails Reebelo have sent to me and will be solving this without reebelo.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reebelo has refused to respond to my numerous attempts via the support email to receive the refund I am due. I have now contacted more than 10 times and need a reply before proceeding with further action.

  

  Business Response

  Date: 04/16/2025

  Hi ******,

  Thank you for reaching out.

  We have checked and can see that there is an order #US192338 placed in 2nd June 2024 which was returned on 16th June 2024. After an assessment, our vendor's records indicate that the serial number of the returned watch does not match the serial number of the watch that was originally shipped to you. Due to this discrepancy, the return was not processed and the item was returned to you. We have also emailed you separately on 26th June 2024 on this.

  We hope this clarifies and we apologize for any inconvenience caused.

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23211981
  
  I am rejecting this response because: there has been judgement entered regarding this matter and I need someone from Reebelo to contact me to recover this 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/23/2025

  Hi ******,

  Hope you are well.

  From the previous correspondence, we have not received a response from you. Please do contact our customer support team at ********************************** shall you require further assistance or clarification and we will assist accordingly.

  Thank you.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a phone and 2year warranty and they are not doing anything, they send another email.I have checked email Spam and filed claim through your website. I paid for a s20 ultra with a 24yr warranty. I have contacted you on the my account page filed a warranty claim. You state I will be contacted in 24 hours. This is a nightmare. God forgive you for how you rip people off. I need my phone repaired. I never got anything sent to me for the 24 month extended warranty I paid for. You claimed On your site when I bought the phone you stated 24 hour turn around. So why is my phone with a defective battery still in my hand when I contacted you about the phones issue, not because of me? I filed a claim with your company April 8, 2025. and I have been waiting now 4 days and nothing has been done on your end. I filed the claim with photos per website tab next to phone I bought. I am fed up with the runaround. I copied and pasted the claim I filed with you below. When is someone going to do there job? Reebelo] Re: Reebelo Order #US289720-Warranty-Quality Issue-ReebeloCare Yahoo/Inbox Ster (Reebelo US) From:********************************************************************************** To:***** ********* Tue, Apr 8 at 1:51 PM Your request ID : ************************************ *************)Apr 8, 2025, 10:51 PDT However, upon reviewing your order details, we noted that you wisely opted for the extended warranty. As a result, we encourage you to initiate an extended warranty claim for the damaged device by following the instructions below. This will ensure that your claim receives the attention it deserves, and we can assist you in resolving the issue promptly. Log in or create a Reebelo account using the email used to purchase the product Navigate to "My orders", locate the item and click "Warranty Claim"Complete the claim form with as much detail as possible If you have trouble initiating the claim online, let us know and we'll be happy to assist you with a manual submission.Regards,Ster ************* Expert

  

  Business Response

  Date: 04/23/2025

  Zarak(Reebelo *************) Apr 20, 2025, 18:30 PDT Hello *****, Please be advised that the refund is for the device value - the $50 servce fee. The amount provided to you is accurate. You will not be refunded the cost of the warranty. You can further liaise with Safeware about the repair. However, the current proposed solution is as per our policy. I hope this clarifies your concerns. Regards, *********************** Manager

  
  

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23211941
  
  I am rejecting this response because:

  They did not follow the protocol listed on there website. The device was defective The batter cracked the back plate/screen( which is not the extended warranty i purchased but is covered by the 12 month warranty that came with the device purchase. They are charging me $50 off my refund under the extended warranty i purchased when this does not fall under that.) They did not send me the shipping label and never saw the phone. Their website states that it can be taken to the nearest repair center but you can't. They are refunding me the phone as stated in the email but not refunding me for the taxes and fees on the phone and warranty. (The Total i paid was $264.48 on November 29th 2024 delivered december 6th 2024(5 months ago)) they are giving me $158 credit back to buy a new phone (Pay taxes and fees again and buy a new warranty) So i have to take $106.48 Loss on my first phone pay for a new phone on their website then repay the taxes and fees plus re purchase a new warranty making me more negative then i already am. plus leaving me without a phone while the new one comes. My closest ************* is 20 mins from me  i Called you break I fix and they said they can repair the phone for $200. So either Reebelo should pay for the repair because of their ***************************************************************************************** NOT  RIP ME OFF forcing me to  buy a new phone and warranty and loosing $106.48 on my original purchase. I did not damage the phone it was defective and i have spent hours back and forth with them via email since April 2nd and have been Recovering from back surgery and can not always check my email or respond right away because every time i am at my computer it hurts my back. so i have spent alot of painful time on this matter and it needs to be resolved right away!! and only the 2 options I listed are fair to resolve this issue.  Or option 3 give Back a full refund check in the amount of $264.48 and a pre paid shipping label to return the phone.  Thank you
  
  
  Sincerely,
  
  ***** *********