Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Reebelos Canadian website, and it was shipped with ***********. The parcel was last scanned on July 11th, 2025, in ***********, *******. Since then, there have been no updates. The delivery was scheduled for July 15th between 11 a.m. and 3 p.m., but I have not received anything.I contacted ***********, and they could not confirm the location or status of the parcel. I also contacted Reebelo through their website, but I have not received a resolution or any meaningful response.This is unacceptable. I am requesting either a full refund or that Reebelo reship the product immediately. The amount paid was [MONTANT EN $ CAD]. I reside in ****, ******, ****** however, the province ****** was not available in the dropdown menu on this form.Order number: ******************** Tracking number: [****************] Purchase date: [10 juillet 2025]Thank you for assisting with this unresolved delivery issue.

  

  Business Response

  Date: 07/17/2025

  Hi ******,

  Were truly sorry for the inconvenience caused by the delay in your delivery.

  Weve looked into your order (CA48391), and we can confirm that it is currently in transit with ***********. Based on the most recent tracking update, the parcel is expected to be delivered by July 18, 2025 at the latest.

  You can track your shipment directly via this link for real-time updates:
  ?? Canada Post Tracking - 8589023571604680

  We understand how frustrating it is when delivery timelines arent met, especially when there is limited visibility. Please rest assured we are actively monitoring this and will follow up with Canada Post if there are any further delays.

  Should the item not arrive by the expected date, we will take appropriate action to resolve this for you promptlyeither by reshipment or refund.

  Thank you for your patience and understanding.

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #CA48318 Placed 9th Jul 2025 Total: CAD$2513.33 Item:Apple MacBook Pro 14-inch (2024) (x1)Revived a email from ***** Reebelo (Jul 10, 2025, 23:11 PDT) stating my order is on hold and I need to verify my identify or my order will be cancelled within 42 hours. The link for the ** verification does not work and my order on the website still does not show as cancelled, I did not receive a refund. This is holding my money hostage I filed a separate order cancellation request (Request ** ******* for pre ship cancellation as it has not been shipped and is on hold. It has been past the 1 day stated on the email and I have still NOT received a confirmation of order cancellation and refund!If this issue is not addressed I will file a dispute with the bank and chargeback the payment in which Reebelo would be fined ontop of payment reversed. Keep in mind many people online reviews says Reebelo buy reviews and lies to the bank and provide fake information to card processing company in times of dispute. My bank is fully aware of that. I will only give limited time for Reebelo to cancel and refund me my money like they have told me or else a dispute would be filed with the bank!

  

  Business Response

  Date: 07/17/2025

  Hi *****,

  We sincerely apologize for the frustration and inconvenience caused during your recent experience.

  Please rest assured that Reebelo is a legitimate and registered business committed to providing transparent and reliable service. Regarding your order (#CA48318), we would like to clarify tthat due to a standard verification check, your order was placed on hold pending identity confirmation, as noted in our communication on July 10.
  

  We acknowledge the issue you faced with the verification link and apologize for the technical inconvenience. In response to your cancellation request (Request ID *******, we have processed your full refund on July 13, 2025. Attached is the refund reference confirming the transaction. Please allow 35 business days for the funds to reflect on your original payment method, depending on your banks processing time.

  Once again, we apologize for any inconvenience caused and hope to serve you better in the future.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The iPhone that *** purchased heat up after 30 minutes of use. I just purchased the iPhone less than a week ago. I just need an address to return the iPhone. I put a case on the phone, which is hard to get off. ****** requires a picture of all sides of the phone. There is nothing physically wrong with the phone. I just need a shipping label with the address.

  

  Business Response

  Date: 07/11/2025

  Hi ******,

  Thank you for your message, and we're sorry to hear about the issue with your iPhone.

  We understand your frustration, and wed like to clarify that the request for photos of the device is a standard procedure. This helps us avoid any disputes with our seller regarding the condition of the device upon return.
  
  Kindly reply to your existing support ticket and attach clear photos showing the full front and back of the phone. Once we receive these images, well promptly issue a prepaid return label and provide the return address.
  
  We appreciate your cooperation and are here to assist every step of the way.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  terrible they're selling broken products and and refusing to give returns also I cannot understand half of what the customer service agent said products arrive on clean on sanitary

  

  Business Response

  Date: 07/11/2025

  Hi There,

  We're very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration caused.

  Please rest assured that if your device is within the ******** warranty period and shows no signs of physical or liquid damage, we will absolutely assist with a repair, replacement, or refund, depending on the situation.

  At Reebelo, we take product quality and hygiene seriously, and we're committed to making things right when issues arise. While occasional issues can happen, our customer service team is here to support you and will do their best to resolve any concerns promptly and clearly.

  If you'd like us to follow up directly on your case, please respond to your support ticket or provide your order number so we can assist you right away.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may 05 2025 I purchased an ******* Galaxy fold 5 from REEBELO..I received the phone and it worked for 2 days and stopped.this type of phone has a screen that opens up like a book.o. Sent it back under a warranty and they stated that the phone was physical damaged ,when it wasn't.

  

  Business Response

  Date: 07/04/2025

  Hi *****,

  Were very sorry to hear about your experience with the device, and we understand how upsetting it is when a product stops working so soon after purchase.

  Please rest assured that our team is currently reviewing your warranty claim with the seller in more detail. We take such concerns seriously and are working to ensure a fair and thorough assessment is completed.

  Well make sure to keep you updated on the progress and will reach out again as soon as we have more information to share.

  Thank you for your patience

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* S7 from Reebelo in April **** 2025 for my grandsons birthday in *********.When we tried to activate it it wouldnt even power on even after charging? We sent it back to Reebelo. July 1 I received an email stating there was physical damage, an internal cracked screen ? There is no damage! The phone is exactly as I received it, this company is not very honest .

  

  Business Response

  Date: 07/04/2025

  Hi ****,

  Wed like to begin by sincerely apologizing for the experience youve had we understand how frustrating this situation must have been, and we truly regret any inconvenience caused.

  While the returned device was found to have a crack and did not meet our standard return conditions, weve reviewed the matter carefully. As a goodwill gesture, weve decided to proceed with a full refund for the device.

  Please allow ********************************************* your account, depending on your banks processing time.

  We appreciate your patience and the opportunity to make this right. If theres anything else we can assist with, please dont hesitate to reach out.

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two iPhones from this business for 1221.7$ and chose for both excellent condition but I received two tampered iPhones with a knock off display (not being recognised by the phones) and phones in a horrible condition so I reached out to them right away and started a refund request and sent them both phones which were delivered on Monday 06/23 and I was told by **************** that I should hear back from them in no longer than 48 hours but after that they didnt reach out so I emailed and after a day they said they issued a refund but their email only mentioned one phone so I sent them an email again but I got a reply that they have already issued a refund and that I have to wait 3 to 5 business days. On 06/30 morning I noticed I only got a refund of 537.06$ for one phone and I still need to get 684.64$

  

  Business Response

  Date: 07/04/2025

  Hi *****,

  We are so sorry for the experience you had with your recent order.

  We have checked and can see that the refund of $684.64 has been processed on 30th June 2025 as per screenshot attached. Please do allow 2 - 5 business days (depending on your payment provider) for the amount to reflect into your account.
  
  Once again, we apologize for any inconvenience caused and we hope to serve you better in the future.

• Initial Complaint

  Date:06/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The seller canceled my order but reebelo sent automatic email saying they will process my refund shortly but never did

  

  Business Response

  Date: 07/04/2025

  Hi *****,

  We are so sorry for the cancellation of your order.
  
  We have checked and can see that the refund was processed on 1st July 2025 as per screenshot. Please do allow 2 - 5 business days (depending on your payment provider) for the amount to reflect into your account.
  
  Thank you.

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered UNLOCKED phone on 6/25/2025.Received a "bricked" phone (i.e., a stolen phone or phone from an owner who ditched a carrier contract).Tried THREE different SIM cards- two physical and bought an eSIM. All **** recognized by device, but ALL locked out of cellular service.Attempted to contact Reebelo for a resolution.Reebelo has NO phone #, no help chat- just automated email. Only received autoreply asking for pictures. Sent pictures and no response.

  

  Business Response

  Date: 06/30/2025

  Hi *******,

  Thank you for your message and for bringing this matter to our attention.

  Were sorry to hear about the issue you experienced with the device, and we understand how frustrating this must be.

  Please note that our Customer Support team has responded and provided a return label today, 30th June 2025, to facilitate the return of the device for assessment. Once the item has been received and inspected by our team, we will keep you updated on the next steps and the status of your return or refund accordingly.

  We appreciate your patience and cooperation, and we're committed to resolving this for you as quickly as possible.

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23535203
  
  I am rejecting this response because I have not received a refund or satisfactory replacement YET. As of now, I am without my money and phone due to Reebelo's lack of quality control.

  I received their return label and returned their defective phobe at 2:13pm on 6/30/2025. *** ground tracking # is 1Z4422690390005160.

  Should they expedite a refund or satisfactory replacement, I will update immediately. 

  I look forward to their timely resolution.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Number: *************** Reason for Contact: Damaged/Missing Parts/Not Received Item name/number: Pre-Owned Apple Watch Series 7 45mm (GPS + Cellular) Aluminum Case (Good), Actual Color: Midnight/********** I ordered this Apple Watch in the beginning of May. It is now June 28 and Im still dealing with this issue. I ordered the watch through ******* app. In the app it said delivered, so when I got home, I received a box upon opening it. There was only a white charger inside, and nothing else. I reached out to ******* to let them know that the watch was never received only your box with the charger. They told me that they would reach out to the company Reebelo upon reaching out to them. I received a message. Maybe after the third time. Reaching out to ******* them asking me to send pictures of what I received. Which I did. I sent them a picture of the box with a charger in it. I reached back out to ******* after I did not receive any other messages. They then told me that when they put everything in the box. The weight was correct, so they denied my refund. I then tried to dispute with Cash App, this is how I made my payment, and it was also denied, I could continue to reach out to ******* and nothing happens.

  

  Business Response

  Date: 06/30/2025

  Hi *******,

  Thank you for your message and for providing the details of your experience.

  We understand how disappointing this situation has been, and we truly regret the inconvenience it has caused. After a thorough investigation with both our warehouse and *******, we can confirm that the order was packed and shipped in full, and the weight of the package matched the expected weight for the item and accessories.
  As the reported issue was raised after successful delivery was confirmed, and in the absence of any evidence of tampering or loss during transit, the outcome of the investigation remains unchanged. We understand this may not be the resolution you were hoping for, and we sincerely empathize with your frustration.
  Should any new evidence or information become available, we are more than willing to revisit the case. In the meantime, we recommend continuing to liaise with ******* Support, as the purchase was made through their platform and they may be able to offer further assistance.

  
  Thank you again for your understanding.