About

Local BBB:

BBB serving the San Francisco Bay Area and Northern Coastal California

BBB File Opened:

9/14/2006

Business Started:

8/27/2002

Business Incorporated:

8/27/2002

Type of Entity:

Limited Liability Company (LLC)

Business Management:

Mr. David Archwamety, Vice President of Operations

Ms. Anya Glass, Complaint Specialist

Number of Employees:

14

Additional Information

Refund and Exchange Policy

What is your Refund Policy?

 
We give refunds in the form of account credit for the following scenarios:

New Domain Registrations
If the domain name is less than 5 days old, you may be able to request a grace period deletion. You will be credited the domain's registration cost minus the applicable grace deletion fee stated on our grace deletion page.

Domain Transfers
If a domain transfer fails for any reason, we can give a refund. This also applies for failed .EU and .BE domain trades.

Expired Auction Orders
If an expired auction order is cancelled because the domain was renewed by the original registrant, we can provide a full refund of the payment for the expired auction order to the original payment method.

Web Hosting
We can cancel Email Hosting if we receive the refund request within the first 30 days of purchase. Please transfer all your files, databases, and/or scripts from your hosting before you email us for a refund because we will delete your web hosting package before we issue you a refund.

Website Builder
If you upgraded to a yearly plan, we can cancel your plan within 30 days of purchase. Please email us to cancel any upgraded plans.

SSL Certificates
We can issue a refund within 7 days after the SSL certificate is issued.

NOTE: All refund requests are handled MANUALLY. Our system will automatically issue you an account credit. You must EMAIL us in order to receive a refund. All refund requests must be received / processed within 60 days of the order date to be considered.

Business Categories

Domain Name Registrar, Web Hosting