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Find a Location

BrightEdge has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • BrightEdge

      3 East Third Avenue, Suite 200 San Mateo, CA 94401

    • BrightEdge

      989 E. HILLSDALE BLVD Ste 300 FOSTER CITY, CA 94404

    Business ProfileforBrightEdge

    Digital Marketing
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    BrightEdge has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • BrightEdge

        3 East Third Avenue, Suite 200 San Mateo, CA 94401

      • BrightEdge

        989 E. HILLSDALE BLVD Ste 300 FOSTER CITY, CA 94404

      Location of This Business
      3 East Third Avenue, Suite 200, San Mateo, CA 94401
      BBB File Opened:
      12/16/2019
      Years in Business:
      16
      Business Started:
      11/14/2007
      Type of Entity:
      Corporation
      Number of Employees:
      1
      Alternate Business Name
      • BrightEdge Technologies Inc
      Business Management
      • Mr. Jim Yu, Founder/CEO
      Contact Information

      Principal

      • Mr. Jim Yu, Founder/CEO

      Customer Contact

      • Mr. Jim Yu, Founder/CEO

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/07/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Unanswered
      My manager and I connected with BrightEdge through my employer for a quote on services. I am not able to approve purchase of services; I attended the presentation as a stakeholder. We were not interested in their product. Big mistake: I've been harassed for years, and there's no end in sight. For the following 2 years, BrightEdge would not stop contacting me via my work phone number. I expressly and clearly indicated that my employer was not interested, would never be interested, and to stop contacting me. (And even if my employer WAS interested, I was the wrong contact!) During COVID, they contacted me on my PERSONAL cellphone number for the first time. This number is not published anywhere online, and is not connected with my employment, so I don't know how or where they got the number. Since then, I have been harassed multiple times a year by "***" from BrightEdge. He calls from different numbers (presumably VOIP numbers) so there is no way to block the call. Every time he calls I explicitly tell him to stop contacting me. "***" sometimes pretends that he's surprised, like he's hearing this for the first time, or changes his name and pretends to be someone else. It's always clearly the same guy. I sent a message to BrightEdge on ******** requesting that this person stop harassing me on my personal phone number, and received no response. I would NEVER do business with this company on principle, at this point, I don't even understand why these calls are continuing, except because "***" thinks it's funny. (Note: my phone number is on ******** National Do Not Call list)

      Customer Reviews

      4 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ashley D

      1 star

      07/18/2023

      Sales tactics are shady. They spoof local phone numbers to get you to answer the phone, they harass you and hound you until you agree to a demo, they don't take no for an answer. They get your personal cell number and call repeatedly, multiple times a day until you answer.

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

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