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Important information
- Advertising Review:On April 15, 2022, BBB requested Caldera Spa Parts to substantiate, modify or discontinue claims on the website, “https://www.calderaspapartsplus.com/” that reads "Caldera Spa Parts Plus your #1 source for genuine OEM Caldera Hot Tub Parts..." and "All orders place by 3:00 PST ship same day."
BBB's Code of Advertising Section 1 Basic Principles of the Code states advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.
BBB's Code of Advertising Section 28 Objective Superlative Claims states Claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation. An example of a claim requiring substantiation would be "#1 car sales in the city."
As of April 27, 2022, the business has not responded to BBB's request.
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