Reviews

This profile includes reviews for MINDBODY Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MINDBODY Inc.

  651 Tank Farm Rd San Luis Obispo, CA 93401-7062

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  MINDBODY Inc.

  2811 Airpark Drive, Suite A Santa Maria, CA 93455

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  MINDBODY Inc.

  4051 Broad St Ste 220 San Luis Obispo, CA 93401-8723

Review Details

• Review fromKelli R

  Date: 01/18/2024

  1 star
  I was told that I have a cancellation. I signed up a week ago. The on boarding was pointless. The person did not even speak English and kept asking me the same question over and over again when I told him that’s not the type of company that I am setting up. I requested to cancel, and they’re telling me that I am locked into my contract. And that the cancellation policy does not apply to me.

• Review fromJaromir S

  Date: 01/18/2024

  1 star
  As a small business owner, I had a really poor experience with MindBody. Customer service is really poor and supports mainly clients in the Eastern hemisphere, availability for clients in the Western part of the world is really scarce. App glitches often despite many updates during which you can't access the app. The worst is that you can't cancel them very easily as you do with apps in the modern world. I just submitted my cancellation in two different ways so let's see if I'll be finally able to get out of this contract.

• Review fromLaura G

  Date: 01/13/2024

  1 star
  I am compelled to share my dissatisfaction with Mind Body software, having been a client for over 12 years. Unfortunately, my system is plagued with defects and computer bugs leading to a subpar experience. The customer service has been consistently poor, making it challenging as a small business owner with limited staff to address issues efficiently.
  Moreover, the marketing suites upgrade seems to inflate the sales numbers and wrongfully takes credit for services, creating a misleading representation. Attempt to terminate my contract have been unsuccessful, adding to the frustration.
  This experience raises concerns about integrity and reliability of Mind Body software, prompting me to report these issues for the benefit of others considering their services.

• Review fromJim W

  Date: 01/11/2024

  1 star
  Very unprofessional company and they don't respect time and energy candidates committed with them. They gave me an assessment and asked me to submit within 3 days. When I was about to submit, they just sent me an email saying the position was canceled. So I wasted a few days with them for nothing. If they can't even plan well for 3 days, then how can you trust them for any operation longer than that?

• Review fromArisleidy E

  Date: 12/26/2023

  1 star
  Mindbody charged me “by accident” $150 33 times so $4950 in matters of minutes and claimed they had a glitch in their system on 12/21/23. They did not call me to inform me about the glitch not once. My gym that uses mindbody to book their clients were the ones who noticed and called me and called them. All they said was I’m sorry and I should get my refund the next day. It is now 12/26/23 and I’ve yet to get my refund. I had to call them directly and still haven’t got a reasonable explanation to why it happened. All they said I have to wait 3-5 business days. They inconvenience me during the holidays and also at the end of the month when all my bills are due. I didn’t get any compensation or nothing. If it wasn’t for me calling them and emailing them I would’ve never hear from them at all. This is extremely unacceptable and I will no longer use this system and I highly recommend no one does either.

• Review fromCindy C

  Date: 10/20/2023

  1 star
  As a New Small Business I was mislead into thinking this software was an EMR and it is not. I specifically asked if it was and it is not. There is no place for medical history, medications , there isn’t a place for vitals or for treatment plans or for medication administration. There isn’t a format for MD to go in and sign charts or treatments and I found this out after I signed up . I notified them by phone and email that the software did not have what I needed and I wanted a refund and I wanted to cancel they said I was locked into a contract for 12 months that they would
  Refund me 1st month for the misunderstanding but that I was responsible for the next 11 months .
  It’s not Hippa Compliant . This software does not serve me or my clients and is discouraging to know that they acknowledge the deception and are willing to compensate me for 1 month. I would have never signed a 12 month contract with them.

• Review fromCody S

  Date: 09/09/2023

  1 star
  I'm deeply disappointed by MINDBODY, due to their unethical practices and potential breaches of agreement terms. They claim I signed a digital contract but haven't provided timestamp evidence through DocuSign. There's no email history for the DocuSign document, raising accountability issues. MINDBODY's terms mandate records of transactions under term 14.10, yet these are missing. Their contract terms limit legal recourse and bar class-action lawsuits, seemingly to protect themselves. The items they provided didn't align with their terms, failing to validate the DocuSign, especially the envelope ID information. This lack of transparency and potential breach of agreement terms require investigation. I request BBB intervention to hold MINDBODY accountable. My aim is to alert others to these pitfalls and encourage support for more trustworthy companies.

• Review fromTed B

  Date: 08/05/2023

  1 star
  I have submitted multiple electronic requests for cancellation of a portion of my software package since 1/5/2023, and every month since, but I am still being charged in August. That's $1,600 worth of payments.

• Review fromMariana S

  Date: 05/31/2023

  1 star
  Tribe Inclusive Learning Platform is an online platform offering educational and recreational classes for teens and adults with disabilities (a nonprofit organization).
  Tribe Inclusive has worked with Mindbody as our software host for about 2 years. We are disappointed to say the very least. Unfortunately, we have had to shut our doors due to financial struggles. Proof of this was shared with Mindbody and although the emotional stress and hardship of clients losing their program was hard enough, Mindbody has decided to continue with a monthly bill months after closing our doors. Although every person we have been transferred to to discuss this with has repeated their apologies, nothing has been done to lighten the financial burden on a closed program. Mindbody and its outrageous fees, lacking customer service who only sends articles when paying thousands of dollars per year, has continuously been disappointing since we were disillusioned by their sales team. It has become clear that this company only cares about financial gain. We believe their customer services are unethical and hope to warn other businesses about working with Mindbody.

• Review fromEllen C

  Date: 11/03/2022

  1 star
  Mind Body software is not functioning AT ALL. Clients cannot find my listing. The company is unreachable. Spent over $1000.00 and still not up and running. It's become a scam! Mindbody is not able to get the glitches fixed so they just don't respond to emails or calls and they simply ding your card. You cannot freeze the card, there is nobody with authority to do that or to give you a copy of your contract that they claim you are under and never have sent. When you call you are put on hold for long periods, then someone talks to you who has NO POWER, they "upgrade" your issue to the great Void! Since June I have been phoning, emailing, to the great void.. I went through the same thing 5 years ago and ended up giving them $800.00 for no service. Mindbody ONLY WORKS if you have a BRICK AND MORTAR BUSINESS. They will tell you that they have VIRTUAL ONLY ACCOUNTS to sell you but THEY DON'T! Their software is CUMBERSOME AND OUTDATED, Sort of seems like instead of building a new platform they just keep adding onto an old system that was okay 10 years ago. When I saw the fancy "video streaming" offer they have I thought the software would support that, but it doesn't!
  Don't do it! Don't buy this scheduler as they have "no support" No one to talk to. The management is NOT HOME! I'm going to have to cut off the card and file with BBB. So disappointed