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            Business ProfileHyperwallet

            Online Payment

            Contact Information

            2211 N 1st St

            San Jose, CA 95131-2021

            Get Directions
            (855) 449-3737

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

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            Business Details

            Location of This Business
            2211 N 1st St, San Jose, CA 95131-2021
            BBB File Opened:
            6/29/2021
            Read More Business Details and See Alerts

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            BBB Tip: Smart shopping online

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/06/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I was paid by my network marketing company on January 12th via hyperwallet ( by Modere). That day 1K was stolen from my account. Also $500 was sent to a wrong bank account. The $500 was returned to hyperwallet on January 24th. The bank provided the transaction information. After a month of calling every few days and sending emails, asking to have this escalated no one is helping me. Theyve cost me $1500 in one months time. They essentially stole the $500. Not to mention the 1K that was stolen on January 12th. Its completely unacceptable to not only allow money to be stolen but to steal themselves.
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            Read 10 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Chris B

            04/17/2024

            We have an account with ********************** to help collect money from a ******* store we are running. Unfortunately the person who setup the account was no longer with the company. Due to this ******* reached out to us to update our Hyperwallet account information. When we tried to call in we couldn't get authenticated on the account. (I didn't have email address used for this but I did have the person's name) The customer service person who took our call couldn't in anyway help us till I got authenticated. I tried asking for a supervisor on the hope that they'd be able to use common sense to help me get into the account. (Our credit card on file was expired on the account so you'd think they'd want to help us get it fixed.)They refused to interact with me and it was just a overall frustrating experience. If you setup an account with them make sure you write down your information because if you can't get authenticated on the account you are s*** out of luck and you've probably lost your money too. Would recommend against working with this company if you can help it.

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