Business ProfileforAIR 7 SEAS Transport Logistics Inc

My parents shipped housing goods from overseas to the **. The container containing these goods arrived in the ** by boat on Nov 16th 2023. On Nov 18th the container was then transported to ******* by rail to where it could be inspected by customs and be delivered. The container arrived in ******* on Nov 22nd. On Nov 22nd the container was put on hold for customs inspection. The container was then released from hold due to the customs inspection being completed and all that was left for the container to be delivered is to pay what storage fees it had on it. ********** did not notify my parents or my brother about the completion of the customs inspection until the 7th of December which led to me having to pay a demurrage charge of 4400 dollars, followed by a rail ramp storage charge of 5850 dollars. I contacted ********** about this because not only did they not notify me or my brother or my parents they were also wrong about what happened with the container on multiple occasions, and when they came with the demurrage charge it was for a total of 14 days, however that didnt line up with when they said the inspection was completed which was on the 7th of december. when they first sent the demurrage charge they forgot some charges which is why in my uploaded documents there are 2 demurrage invoices. When they first notified my dad and brother about the customs inspection being completed they said it was completed on the 7th of December, they also were wrong about when the container arrived in *******, they also sent an email to my brother on the 28th of November stating that the container was still under customs inspection when in fact that was the day that the customs inspection had ended. I sent an email explaining everything to them and I did not get a response, I also sent a follow up email asking for a refund of the difference on how much I should have paid against how much I did pay which I also did not get a response to.