Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this business to transport household good to the Caribbean. The first problems I notice is lack of communication among staff. I was asked for the same information over and over again. They gave me a quote and requested a 75% down payment. After paying $1875 dollars via zelle, they requested a detailed list of every item in every package, hundreds of pieces. I offered to categorize them but that was not good enough. Next, they asked if one person will be able to load the goods. I said no, each package was 250 lbs therefore I will need a lift gate as indicated on the form I filled out previously for the company. I was then told that it will require additional men and that will be an extra cost. I was also informed that I will have to hire my own agent in the receiving country to process the goods on the port. That was too much for me, all the extra cost was adding up and I lost all confidence in this company. I informed them that I did not want to continue with using their service. That is where things started getting even worst. A company that only communicated via email was now calling me constantly, putting on the supervisor to try convince me to use their service, not taking no for an answer.They now say that I did not have to pay extra for loading. That made me even more skeptical because they insisted on it before. Eventually, they told me they will refund the money but will keep $150 for cancellation fee. They did not do any work,asked for extra stuff after I paid and did not have a cancellation fee in any of their paperwork. They are now asking for my bank information to refund a portion of the money. Why would I give my bank information to a company I now believe are scammers. I paid via zelle and the money can be returned to the same account that sent it. They promise to talk to the finance department and get back to me. I am still waiting a response. From the previous complaints, thankful I did not let them pick up my goods up to hold it hostage.

  Business Response

  Date: 07/18/2025

  Upon the customer's decision not to proceed with the shipment , we respected the request and agreed to issue a refund. Although our policy allows for a cancellation fee, in this case, we went ahead and refunded the full amount. We only requested confirmation of the ***** account used for the original payment to ensure accuracy and security of the refund. We are unsure why the client chose to escalate this to the BBB . Nonetheless, we hope the resolution is satisfactory and wish them the very best.

• Initial Complaint

  Date:06/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company to obtain a quote for shipping personal items from the ************* to ********. Despite their quote being $700 cheaper than the other six quotes I received, they assured me that their services included door-to-door delivery, encompassing all necessary customs clearance and other in-country requirements.However, my shipment was delayed by over two months. When contacted by the agent in ********, they assured me that the company would handle everything, as I had prepaid the customs clearance and internal shipping charges. Despite this assurance, the ************ informed me that I needed to pay additional fees and that the items I was shipping were not permitted under my ***** despite having confirmed with the company that I could ship used home goods and personal artwork. I was subsequently informed that I would need to pay an exorbitant clearance rate and was sent a new invoice that no longer reflected my prepayment. The company also blamed the shipment delay on issues with processing my payment, despite my proof of payment via Zelle on the day the items were picked up from my storage locker in *********** every stage, the company has failed to resolve the issues, providing promises followed by excuses. Additionally, I suspect that the company is using a ****** phone number and is operating out of *****, rather than being based in the ************* as claimed.

  Business Response

  Date: 07/07/2024

  The issue has been resolved with the client .

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parents shipped housing goods from overseas to the **. The container containing these goods arrived in the ** by boat on Nov 16th 2023. On Nov 18th the container was then transported to ******* by rail to where it could be inspected by customs and be delivered. The container arrived in ******* on Nov 22nd. On Nov 22nd the container was put on hold for customs inspection. The container was then released from hold due to the customs inspection being completed and all that was left for the container to be delivered is to pay what storage fees it had on it. ********** did not notify my parents or my brother about the completion of the customs inspection until the 7th of December which led to me having to pay a demurrage charge of 4400 dollars, followed by a rail ramp storage charge of 5850 dollars. I contacted ********** about this because not only did they not notify me or my brother or my parents they were also wrong about what happened with the container on multiple occasions, and when they came with the demurrage charge it was for a total of 14 days, however that didnt line up with when they said the inspection was completed which was on the 7th of december. when they first sent the demurrage charge they forgot some charges which is why in my uploaded documents there are 2 demurrage invoices. When they first notified my dad and brother about the customs inspection being completed they said it was completed on the 7th of December, they also were wrong about when the container arrived in *******, they also sent an email to my brother on the 28th of November stating that the container was still under customs inspection when in fact that was the day that the customs inspection had ended. I sent an email explaining everything to them and I did not get a response, I also sent a follow up email asking for a refund of the difference on how much I should have paid against how much I did pay which I also did not get a response to.

  Business Response

  Date: 04/02/2024

  The reason of delay in informing is that  we used to receive those details or confirmation from the carrier & waiting for exams invoice. We received invoice Only on Dec 6 th from Carrier
  

  We crossed the checked the details with carrier , as per there confirmation even through exams completed on Nov 29th as per ACE, Invoice will not get generated until container is physically out from Exams terminal.  All the charges of Examination including Rail ramp storage proof has been included. 
  
  Client misunderstand those exams process that A7S has been delayed but there is nothing to do with A7S update on Storage invoice , Once we received from carrier same day we 
  have forwarded to Client.

• Initial Complaint

  Date:08/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2023, I paid $13916.00 to Air7Seas to ship a 40ft Container from Door, ******* **, to Port, ******, ******. On Nov.28, 2022, Air7Seas told me to go to the facility to pack my goods. When I got there, the container had left. I called Air7Seas, and asked to cancel the deal. But ****** (who had specifically stopped me in writing from going to the facility until I had heard from him) told me to return to ****** since the truck would come to ****** as had more goods to pack in the 40ft container and I had to personally seal it. It did. Later, Air7Seas demanded another payment for extra pickup. After negotiations with **** at Air7Seas, we agreed to split the cost 50/50--I paid.********************* me the container would be in ****** by Feb. 14, 2023. I asked if there was anything I needed to expedite the clearance process. Everything was set, he said. In February, my Co-Consignee demanded documents (the invoice, Bill of Lading and Parking List) as required to clear the Container. Air7Seas refused--only ************* in ****** could do that upon paying over 400. I PAID. The Container was not released. A chain of demands for payments flooded my email box from *********, *****, ******, ************, ******** and ******. Whenever I asked the reasons, Air7Seas only SAID, PAY IF YOU WANT YOUR CONTAINER RELEASED. Once I paid one, another demand came up. THEN I found out the Container was held ** in *****, **********. Air7Seas told me to make an on-line delivery order--I failed despite technical help from Air7Seas and Maersk. It wasn't necessary--the Bill of Lading, the Invoice, and the packing list were sufficient to move the container. I paid over $3000 extra, and Air7Seas refused to dispute any invoice to Maersk. I cant since Air7Seas has 100% control of the account and has denied me access to all the documents to the shipment. I confronted Air7Seas of being a scam mill after demand letters kept coming long after l got my container. All demands abruptly stopped!

  Business Response

  Date: 08/28/2023

  Our service was from door to port. We have prepaid the carrier and release the BL . The port formalities is excluded in our service and to be taken care by client. A7S has no control over destination carrier and the consignee can only contact them to release the shipment . 

• Initial Complaint

  Date:01/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Thank you for the opportunity to hear about my problem and possibly to help me find a solution to my problem.I paid my full invoice price for a door to door service shipping from ******** to ********, ***** **** the company takes advantage of me by taking my shipment hostage in the Port and forced mr to pay $3950 in order to get my 40" container home in ********. I requested a refund from the Air7Seas company and they said that they will only give me $450. I paid for door to door service and my invoice said so. Please help me in this dispute to get my full refund of $4960

  Business Response

  Date: 02/01/2023

  For door to door shipments charges of destination port excluded from our quote. Since the client was disputing and caused delay we accepted to pay storage however the customerhas to pay customs duty.
  See Attachment/File: Duty invoice .pdf

• Initial Complaint

  Date:09/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 14 April 2022, The company A7S (Air 7 Seas) promised to deliver my shipment of 25 Boxes of 1)Books, 2)personal & legal documents 3)Computers, 3) House hold items, I paid $600 in advance and the Balance of $500 after delivery *********
  There have been contradictory status and location report of the 25 shipment boxes. They may may have been damaged or lost. The company A7S is very chaotic with poor documentation. There is also an attempt by A7S to blackmail me by demanding an additional fine of $ 150 if the balance is not paid immediately. I have all documentation.
  As agreed upon, by Air Seven Seas, I expect the shipping company to deliver the 25 boxes without delay and any damage to my Address ******** mentioned above. Upon receipts of the boxes in good condition, I will pay the agreed upon balance shipment amount.
  
  **See Attached Documents***
  

  Business Response

  Date: 10/25/2022

  Business Response /* (1000, 5, 2022/10/14) */
  All our shipments are prepaid. Our full outstanding to be paid before releasing the shipment