Business ProfileforKT Electronics

Dropped harddrive onto the linoleum kitchen floor from table on accident.  Then fan noise was gone.  I've done business in the past year or so I made   a call May 27, 21 and brought it into ** Electronics.  I did not sign any contract except a verbal agreement for a diagnostic for a determination of cost to repair.  May 31, ** texted me to let me know that the harddrive wasn't repairable even after they bypassed the enclosure he wanted to send it to the lab. Quoted $800-****. He stated they guarantee the recovery & if they can't recover you don't pay the lab.  June 1,  The lab reported back quoting that it would cost $**** to recover data. He wanted me to pay cash.  I told him I couldn't afford this but I had client voice recordings and my son's sports so he offered 10% discount but most importantly he said that they guaranteed a fill recover.  June 15 ** said successful recovery $***** Monday 21 I go there to drop off brand new $300 Orange SanDisk.  June 24 I pay $**** abs when I looked on the drive it was missing files not a full recovery. *** requested name of files, locations locations to connect with the lab to recovery. They were never able to recover all of my data.  They charged me $**** did not complete the data recovery I went back and they stated they will take a look and try to recover the data so they took back the new Sandisk Orange drive with The partial recovery. The next day I realize I felt duped. They only recovered a few files so I send a text while I'm driving over letting him know that I'm on my way but when I got there he refused to give me my sandisk orange slip drive. He expected me to leave there with NO DATA, NO DEFECTIVE HARDDRIVE, NO ORANGE SANDISK AND NO REFUND.  I ACTUALLY CALLED THE POLICE BECAUSE HE REFUSED TO GIVE ME THE DATA I PAID FOR, THE ORANGE SANDISK. I TOLD HIM HE HAD TO GIVE ME SOMETHING AFTER I JUST PAID ALMOST $****. He refuses to return my broken drive and won't give me the partial data that was recovered.