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Business Profile

Web Hosting

TuneIn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to TuneIn to listen to local radio on my phone when I was travelling. I used the free trial but when I went to cancel the account since I did not want to pay the app had no history of me paying. I was getting charged monthly and I reached out to he company asking them to cancel my account. They said okay and needed my last name, cc information and other items which I provided.They then were late to reply and said they needed more information from me. They asked for a few numbers with acronyms I never heard of before and when I asked for clarification they could not point me where to get this information.They were having me go in circles swapping emails with them and would go a long period without replying. How does a company not have the ability to manage a subscription?This is a fraudulent company with terrible customer support.

  • Initial Complaint

    Date:04/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked tunein.com to stop taking funds from my account and they did not do it also it is the second year in a row that they have done this to me after i had told them i wish not to be done with their service. I must say they are not good at supporting the people they wish to keep coming back. They owe me $ **** and they should pay me more for all the time i had to get this taken care of. I should not have to go to the BBB every time they can't do the right thing. I have email them 17 times and now i am PO and say i should not have to be. PS i also have Call my bank and stated fraud Charge's because i did tell them to stop taking my money out of my Account.

    Business Response

    Date: 04/12/2023

    Hello, 

    Please find attached our reply.

    Please let us know if there is anything else we can do for you.
    Thank you for your time.

    Regards,
    ****
    TuneIn

    Business Response

    Date: 04/12/2023

    Hello, 

    Please find attached our reply.

    Please let us know if there is anything else we can do for you.
    Thank you for your time.

    Regards,
    ****
    TuneIn

  • Initial Complaint

    Date:09/12/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    From: ********************************* <************************************************************>
    Sent: Thursday, September 15, 2022 2:32 PM
    To: info <************************************>
    Subject: Re: You have a New Message from BBB Serving ********************** and Northern Coastal **********, Complaint #********

     

    they refund my money thank you very much for your help.

    ************************************

    Business Response

    Date: 09/12/2022

    Hello, 

    Please find attached our reply.

    Please let us know if there is anything else we can do for you.
    Thank you for your time.

    Regards,
    ****
    TuneIn

TuneIn is NOT a BBB Accredited Business.

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