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Web Hosting

GitHub, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Urgent Request for Assistance with Unresolved GitHub Account Issue Hello ******************** Support,I hope this message finds you well.I am reaching out regarding my GitHub account, which has been blocked due to content that allegedly violates the ***** I fully understand the need to comply with such policies and sincerely apologize for any inadvertent violations. I am committed to removing the content in question and ensuring full compliance with GitHubs guidelines in the future.GitHub is essential to my work, as I use it primarily to submit software translations that support other developers. I initially contacted GitHub support over 60 days ago, and after a follow-up, I have now been waiting almost 40 days since my latest inquirynearly 60 days in total. Despite multiple attempts, I have not received any resolution or clear guidance from GitHub, and I am currently unable to restore access to my projects.This unresolved issue has caused significant stress, and it has even started to impact my health. I would greatly appreciate any assistance BBB can provide to help expedite communication with GitHub and resolve this matter.Thank you for your understanding and ************ regards,a1175815821(Yingxue)**************************

  • Initial Complaint

    Date:09/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have personal data on a GitHub account that I would like to remove and GitHub does not provide any way to request a removal. I was locked out of my account and am unable to contact any support personnel. I am told that I need recovery keys which I dont have. I need help as I no longer want this private information on the public web.

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    terrible experince trying to get education validated. please allow people to upload a document, not force a lame use a webcam option

  • Initial Complaint

    Date:07/31/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All my devices have been hack and totally controlled by someone and there using GitHub to do it. There they have access too open source licenses, apache soft ware and ECT. I've tried contacting this company to no avail. I'm sure they are complicit. It's costed me thousands in phones lost reviews and caused my credit score to skydive. It's ashame there people this evil in the world

  • Initial Complaint

    Date:07/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is violating my privacy. I never agreed to any terms I dont know how they got my information. GitHub is harrassing me invading my privacy collecting my personal information without my permission

  • Initial Complaint

    Date:11/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company will not allow users to remove their payment information from the website, leading to recurring/fraudulent charges.

  • Initial Complaint

    Date:10/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a GitHub account, @wmcmullin, for $10/month, for a class I'm taking at ******************. Then, I tried to submit to get the student discount on Github's website. It says it wants me to upload a copy of my college transcripts but provides no way to upload the file from my computer. Github is demanding I print my transcripts and hold them in front of my computer's camera. I did that. Now, it says information is missing even though it's all there. Of course, it's hard to read, since I'm holding multiple pages of a document in front of a camera. I e-mailed Gibhub but got no response.

  • Initial Complaint

    Date:09/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been trying to get approval for my GitHub Education account for over 30 days, but every document I submit is rejected. I am currently studying Software Engineering remotely, in the *** modality, at the institution Ampli. Unfortunately, my college doesn't provide educational emails, which seems to be a GitHub requirement. I have attached the necessary documents. I am extremely unhappy with this restrictive GitHub policy, which ends up hurting us college students.

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,While I love github as a platform since its helped me a lot with my coding projects, the trust and safety team seem to go above and beyond to protect abusive users.I have tried multiple times to reach out about the horrible abuse I recieved on the github organization ******************************************** who allowed their modwerator ****************************************** call me a "victim" and ban me for asking questions about code this is a terrible way to treat and developer and communities like this should not be allowed to operate on GitHub.Every time I reach out i just get the same bot message but nothing is ever done and the user and the organization is still active without even a warning for their abusive behaviour.

  • Initial Complaint

    Date:01/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recieved a $7 monthly subscription charge through my online banking for what I believe to be a "pro" service from NPM, a subsidiary of Github. I contacted my bank for more information and all they said I could do was cancel my debit card and order a new one.I contacted NPM and they told me they could not confirm any subscription based on my email. I told them that is the case because I didn't sign up for the service. There is clearly an error on their part and they are now saying there is no way to rectify the issue because the account associated with the charge does not match my bank account. Although I have proof of the charge. I don't see how they could allow a charge to my bank account if the billing address on the sign up did not possibly match. I would like an investigation opened and to be reimbursed for any an all charges including written proof that these charges will not continue.

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