Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 25302365
  
  I am rejecting this response because: I only get redirected to Github support even If I already tried to contact them but tickets get closed with a premade AI answer then closed without humain review it.  

  Business Response

  Date: 09/22/2026

  Dear REMOVEDOdonoghu,
  
  Thank you for contacting REMOVEDvia the Better Business Bureau regarding your GitHub trademark request.
  
  Based on the information provided, your concern relates to a GitHub trademark request and username transfer request. 
  
  These matters are handled directly through GitHub's trademark review process.
  
  To obtain an update regarding your request, please contact GitHub directly through their trademark process at REMOVEDor review the GitHub Trademark Policy for additional information.
  
  Sincerely,
  REMOVED
  

  Business Response

  Date: 09/28/2026

  Dear REMOVEDOdonoghu,
  
  Thank you for contacting REMOVEDthrough the Better Business Bureau regarding the GitHub trademark request.
  
  We understand that you received confirmation that your request was submitted but have not received a substantive determination. We also acknowledge your concern that subsequent GitHub Support tickets were closed with standardized responses without confirming whether the underlying trademark request received human review.
  
  Although GitHub is owned by REMOVED, GitHub trademark complaints and requests involving GitHub usernames are administered through GitHubs designated policies and review processes. Microsofts Better Business Bureau response channel does not have access to GitHubs trademark case records and cannot independently review a trademark complaint, determine its outcome, direct GitHub to take action, or approve the release or transfer of a GitHub username.
  
  Accordingly, we are unable to confirm the current status, outcome, or review history of the trademark request submitted on July 31, 2026. We are also unable to confirm through this BBB case whether the request received human review or initiate an escalation outside GitHubs established trademark-reporting process.
  
  Under GitHubs Trademark Policy, the existence of a registered trademark or a username matching a trademark does not automatically establish a policy violation or entitle the trademark holder to that username. GitHub assesses whether the reported accounts use of the trademark may mislead or confuse users regarding its affiliation with the trademark holder. GitHub may consider releasing a username where appropriate, but any such action is subject to GitHubs review and determination under its policies.
  
  REMOVED
  
  GitHub usernames are generally made available on a first-come, first-served basis. GitHub does not accept requests to release, transfer, or reclaim usernames solely because an account appears inactive or unused. REMOVEDtrademark-related complaints may be reviewed for the possible release of an already-claimed username, but a release or transfer is not guaranteed.
  
  REMOVED
  
  We recognize that you have already contacted GitHub Support and that your concern is specifically about receiving a substantive response rather than another general referral. However, Microsofts BBB response channel cannot override GitHubs review process, reopen or escalate GitHub Support tickets, confirm whether a GitHub request was reviewed by a person, or guarantee the transfer of the requested username.
  
  For these reasons, the July 31, 2026 trademark request and the requested username transfer must be addressed through GitHubs applicable trademark process. Any final decision regarding the reported trademark issue, the type of review performed, and the possible release or transfer of the username must be made through that process. No further action can be taken regarding this GitHub trademark request through Microsofts BBB response channel.
  
  Sincerely,
  REMOVED

  Customer Answer

  Date: 09/29/2026

   
  Complaint: 25302365
  
  I am rejecting this response because: already explained
  
  Sincerely,
  
  REMOVEDOdonoghu

  Customer Answer

  Date: 09/29/2026

  Hello,We made a Github trademark request on July 31 but we never get any answer (accept the request received confirmation) REMOVED's important for our brand to have our request fulfilled.Regards,REMOVEDOdonoghu Eagle Representative

• Initial Complaint

  Date:09/17/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 14, 2026, my personal GitHub account (@REMOVEDwas abruptly suspended by an automated system, citing alleged multiple accounts. In reality, I maintain only this single account, and the trigger appears to be a false positive caused by IP/network changes while traveling.Per GitHub's instructions, I submitted an official appeal on August 20, 2026 (Ticket #REMOVED), attaching my official REMOVEDstudent ID and official autumn registration documents confirming my status as a graduate student in Computer REMOVEDthree and a half weeks with no response, I sent a formal follow-up via the ticket on September 14, 2026, reiterating the urgency of the upcoming academic quarter. As of today, nearly a full month has elapsed without any human response or status update from GitHub REMOVEDa graduate student whose coursework, lab research, and academic collaborations depend heavily on this repository access, this prolonged lack of communication and unresolved false-positive suspension has caused severe disruption.I have complied with every request for documentation, yet GitHub has failed to provide basic support or timely resolution.

• Initial Complaint

  Date:09/17/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GitHub actually refuses to let me remove payment methods from my account, and when I opened a support ticket about it claiming that I wanted to stop being charged and wanted my data removed, they responsed and said i had to follow some steps - but oh wait, im being charged for something I didn't want to use anymore, so because they're still charging me for a service that I'm actively trying to NOT USE, they claim i cannot delete information until I pay.Well what happens? Before the ticket is even closed, they CHARGE ME AGAIN, and after being charged, i went back to my account and i STILL CANNOT REMOVE MY PAYMENT INFORMATION.They "subscribe" you to their services using "metered usage" so all FREE accounts are effectively at the mercy of the metered usage and would otherwise incur charges - which is insane to me, because then when you try and cancel the service to stop paying for it, it doesn't even show up as a service! It is clear to me that REMOVED, by the ways, one of the biggest companies in the world, doesn't want you to be able to stop being billed for this service. Its malicious design at best, and straight up fraud at REMOVEDis my ticket link:REMOVEDI would love my refund of like , 8 dollars or whatever, but ultimately PLEASE just force them to stop charging me without any repurcissions

• Initial Complaint

  Date:09/03/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against GitHub, Inc. regarding an unfair account restriction,denial of service, and a subsequent refusal to process my account and data deletion requests.GitHub restricted my user account (associated with REMOVEDciting a Terms of Service violation involving a platform feature called 'GitHub Actions.' I have never utilized this feature, nor do I know how to use it. When I contacted GitHub's customer support team to appeal this automated or mistaken flag, their support staff explicitly stated they would not lift the restriction, asserting that it did not matter whether I actually used the feature or knew how to use it.Because GitHub has permanently locked me out of utilizing their service, I requested that my account and personal data be permanently deleted. GitHub has actively grayed out the user-facing account deletion button on my dashboard, systematically preventing me from closing the account myself. I have since submitted three separate customer support tickets explicitly requesting the deletion of my account and data, and REMOVEDhas completely ignored all of them.I am filing this complaint to demand that GitHub immediately address this customer service failure, unblock my access to account closure tools, and permanently delete my account and all associated personal data from their servers. A business should not be permitted to deny service while simultaneously withholding a consumer's right to delete their own account

• Initial Complaint

  Date:09/01/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the sole owner of the GitHub account "ameobius-ai", used for hosting my original open-source software (REMOVED/Apache licensed developer tools).In August 2026 the account was silently flagged by GitHub's automated abuse systems. As a result:1. All my public repositories return HTTP 404 to visitors and to the unauthenticated API, while they work normally for me when logged in - a shadow-ban that damages my reputation as a developer.2. GitHub Actions (CI) is disabled for the account with no appeal path in the UI.3. Forking any repository fails with "You cannot fork this repository at this time".I filed a reinstatement ticket (#REMOVED) on August 11, 2026. I answered every question, provided verifiable evidence, and explicitly requested escalation to a human reviewer. Three weeks later no human agent has responded; every reply came from an automated virtual assistant. The ticket produced no review, no reason for the flag, and no resolution.The flagged activity was scripted git commits and pushes to my own repositories - standard developer automation directed only at content I own. No spam, no scraping, no interaction with other users.I request: (1) a human review of the automated flag on account "ameobius-ai"; (2) reinstatement of the account's visibility and features, or a written statement of the specific ToS violation so it can be addressed.

• Initial Complaint

  Date:08/25/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a private individual using a free GitHub account (username REMOVEDto run a personal, non-commercial weather-monitoring project. In late July/early August 2026, I was hit with an unexpected charge of $892.68 in GitHub Actions overage fees, which accrued because automated workflows I had set up were running continuously on a private repository -- a billing structure I did not understand or intend to trigger. Private-repo Actions minutes are metered and billed past a small free allowance, while the same usage on a public repo is unlimited and free; I was not aware of this distinction when I set the project REMOVEDsoon as I discovered the charge, I immediately (1) set a hard usage budget with "stop usage" enabled so no further charges could accrue, and (2) converted the repository to public so ongoing usage is free. No new charges have accrued since August 12, 2026, confirmed via GitHub's own billing dashboard.I filed GitHub Support ticket #REMOVEDon approximately August 3, 2026, asking for a waiver, partial reduction, or payment plan for the $892.68 already accrued, given this was an unintentional configuration mistake and I live paycheck to paycheck and cannot absorb this charge. Despite multiple follow-up comments over three-plus weeks, I have received zero response from GitHub Support on this ticket.

• Initial Complaint

  Date:08/20/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite numerous attempts to contact Github support regarding billing, I continue to be charged for services that are disabled on my account. In addition, I have asked Github support to help remove a credit card that is being charged for an account I no longer have access to. These charges are closing in at more than $100 and no foreseeable way to stop them while Github continues to ignore my request for support.Note: it is possible that there are bad-actors interfering with a reply from Github support and may have access to these accounts causing them to accrue.

• Initial Complaint

  Date:08/06/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am filing this complaint regarding GitHubs sudden suspension of my account, ZacharyZhang-NY, associated with REMOVEDaccount was suspended without prior warning or any email stating that my account was at risk, and I have received no specific explanation identifying the conduct, repository, or policy violation that justified this action. To the best of my knowledge, I have not engaged in artificial stars or followers, purchased engagement, spam, DMCA violations, copyright infringement, phishing, malware distribution, unlawful activity, or other prohibited conduct. My repositories are legitimate software-development projects.The consequences are extremely serious. Years of development work, source code, Git history, branches, and project records are now inaccessible. For several projects, GitHub contains the only remaining complete copy. I no longer have complete local backups, creating a real risk that significant portions of my previous work could be permanently lost.This suspension is directly affecting my employment, ongoing development work, and ability to earn income. I rely on these repositories for professional software work, and the sudden loss of access has disrupted active projects and is causing continuing financial harm.I have contacted GitHub Support and requested an urgent manual review. I request that GitHub: (1) conduct a manual review; (2) provide the specific factual and policy basis for the suspension; (3) restore my account if the suspension resulted from erroneous or automated enforcement; and (4) provide immediate access to export all repository data if restoration is delayed.I also request preservation of all account and repository data while this dispute is pending. I am prepared to provide identity verification and proof of ownership.Given the risk of permanent loss of years of work and continuing financial impact, I request urgent resolution and a substantive written response from GitHub.

• Initial Complaint

  Date:07/28/2026

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GitHub was added to my cell phone account and someone hacked my phone using GitHub

• Initial Complaint

  Date:07/14/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged eight times for GitHub Copilot (Pro/Pro+) totaling $196.00 over a period in which my account shows zero Copilot activity; the subscription is now downgraded to Free. Invoices: INV105005492 (10/23/2025, $39), INV108824387 (11/23/2025, $39), INV112959195 (12/23/2025, $39), INV117130821 (1/23/2026, $1), INV125093537 (3/14/2026, $10), INV126648638 (3/23/2026, $48), INV131815084 (4/23/2026, $10), INV136785872 (5/23/2026, $10). I opened GitHub support ticket #REMOVEDon June 17, 2026 requesting a full refund of the unused subscription, and I followed up twice. I have not received a substantive response. The nature of the dispute is charges for a service with no usage across the billing period. Desired resolution: full refund of $196.00 to the original payment method.