Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2026

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GitHub was added to my cell phone account and someone hacked my phone using GitHub

• Initial Complaint

  Date:07/14/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged eight times for GitHub Copilot (Pro/Pro+) totaling $196.00 over a period in which my account shows zero Copilot activity; the subscription is now downgraded to Free. Invoices: INV105005492 (10/23/2025, $39), INV108824387 (11/23/2025, $39), INV112959195 (12/23/2025, $39), INV117130821 (1/23/2026, $1), INV125093537 (3/14/2026, $10), INV126648638 (3/23/2026, $48), INV131815084 (4/23/2026, $10), INV136785872 (5/23/2026, $10). I opened GitHub support ticket #REMOVEDon June 17, 2026 requesting a full refund of the unused subscription, and I followed up twice. I have not received a substantive response. The nature of the dispute is charges for a service with no usage across the billing period. Desired resolution: full refund of $196.00 to the original payment method.

• Initial Complaint

  Date:06/15/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the founder of a Wyoming-registered software corporation. My company is developing a commercial SaaS platform, and GitHubCopilotPro is a core engineering tool for daily development.On May16,2026, I attempted to switch my CopilotPro subscription from an annual plan ($100/year, paid through February16,2027) to the newly promoted monthly billing option. GitHubs billing interface let me cancel my active annual subscription without warning that the monthly plan was unavailable due to a signup pause (in effect since April2026).As soon as I canceled the annual plan, my account was downgraded to Copilot Free, and the system offered no way to resubscribe to Copilot Pro. This created an impossible situation: I canceled a valid paid subscription based on GitHubs promotion of the monthly plan, yet the system prevented me from upgrading to it.I immediately opened support tickets to resolve the issue: Ticket#REMOVED(openedMay16,2026accidentally closed by me on May23,2026, then reopened immediately) Ticket#REMOVED(openedMay23,2026still unanswered)I also posted in the GitHubCommunity forum (the post was removed with an explanation) and contacted GitHub on REMOVEDI have received no response for nearly a month, leaving me locked out of the paid product I held through February2027.This is a clear UX and billing failure that led to the loss of a paid subscription, with no path to restore it and no response from support.I am seeking reinstatement of my CopilotPro subscription and acknowledgment of the service failure that caused this loss of access. A refund was issued, but it does not resolve the issue. I am requesting the restoration of the paid subscription and compensation for documented economic damages totaling $15,000.

• Initial Complaint

  Date:06/10/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding a GitHub Copilot billing, subscription entitlement, and billing-cycle mismatch. I was charged USD REMOVEDfor GitHub Copilot Pro+ for the May 28, 2026 - Jun 27, 2026 service period, but my account was changed to and is currently provided as GitHub Copilot Pro, not Pro+. GitHub then showed that my Copilot subscription would renew in 1 day yesterday and that my access would expire / plan change would take effect on Jun 09, 2026, even though I had already been charged USD REMOVEDat the Pro+ monthly price near the end of May. I contacted GitHub Support, but I have not received a substantive resolution. I am requesting a refund to my original payment method for the Pro+ overcharge and the one-day service disruption / instability during the transition. If GitHub does not assign a human billing / refund specialist and provide a substantive refund-handling response within this week, I will contact my card issuer to open a billing dispute and attempt to block, freeze, or reverse the disputed transaction.

• Initial Complaint

  Date:06/09/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial of GitHub Enterprise on 3/6. It was only supposed to be charged after the trial ended if I took action. On 3/25/26, 5:16 PM ET I received an email from REMOVED, SDR at GitHub that also reiterated this: "Your GitHub trial will expire shortly - will you be moving ahead with the solution? Id love to make sure youve had the chance to explore all the key features and answer any questions that may have come up during the trial period. If no further action is taken, access to GitHub Enterprise features will be deactivated once the trial ends."I responded on 3/26/26 1:44 PM ET with "Hi REMOVEDThanks for checking. I don't plan to renew Enterprise at this time. After further review, it's more than I currently need. "Since that time I've received three charges : $17.62 on April 1; $20.30 on May 6; $21.00 on June 1. I've also filled out multiple tickets on their website with no response other than from bots. I tried calling their number REMOVEDmultiple times, with the latest today 6/9/26 and each time it says it's disconnected. I need help getting this resolved so they stop charging me. REMOVEDis helpful to credit me back, but this takes time every month I don't want to use. I appreciate your assistance in helping me get this resolved.REMOVED

• Initial Complaint

  Date:06/08/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 7, 2026, my son's GitHub account was suspended (REMOVED; username: EasyOnHard). He was not told why he lost access to his account. He has filed three reinstatement tickets since February following GitHub protocol. The first two tickets were closed but not resolved. It was never clarified why his account was suspended. He filed a third reinstatement request on May 24, 2026. We have not heard back. The reason this is of concern is that he signed up for a Hostinger account using his REMOVEDsign in. We have been trying to cancel the Hostinger account, but cannot without access to the GitHub account which is suspended. The REMOVEDaccount costs $17.99 per month. We have been trying to cancel the account since February. We would like GitHub to reinstate his account so that we can cancel this Hostinger account. We would also like to use GitHub. If they explain why the account was suspended we can reconcile the issue. This has cost us $71.96 to date.

• Initial Complaint

  Date:05/29/2026

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding GitHubs handling of paid support services for GitHub Pro subscribers.I am a paying GitHub Pro and Copilot Pro subscriber located in REMOVED, REMOVED. On March 24, 2026, I opened support ticket #REMOVEDrequesting release of a deleted organization namespace (tailflare) that I originally created and accidentally deleted during a migration/rebranding process.The organization was empty, newly created, and no data recovery was required. I provided extensive verification to GitHub, including:* Verified ownership of the associated domain * DNS TXT verification * Verified corporate email * Confirmation that I was the original owner of the namespace After receiving no response, I opened additional follow-up tickets (#REMOVEDand #REMOVED) and repeatedly attempted to contact GitHub Support over a period of more than 66 days.Despite being a paying subscriber to services that advertise Standard Support as a core benefit, I have not received any substantive human response, timeline, or escalation acknowledgement.The lack of communication has materially impacted my ability to move forward with several software projects tied to this brand identity. I also believe there is a concerning discrepancy between the support services advertised to paying subscribers and the actual responsiveness being provided.I am requesting:* Review and escalation of the unresolved support tickets * A substantive human response from GitHub * Clarification regarding the support standards associated with GitHub Pro subscriptions * Consideration of reimbursement for paid subscription periods during which support services were effectively unavailable I would prefer to resolve this matter directly and professionally, but after more than two months without meaningful engagement, I am seeking external assistance in obtaining a response.

• Initial Complaint

  Date:05/12/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally complain about the systematic withholding of services for my GitHub Copilot Pro account. As a verified student, I am entitled to the full "Pro" suite, which is currently marketed as including a monthly allotment of premium requests.However, GitHub is applying aggressive weekly and daily rate limits that make it mathematically impossible to reach the advertised monthly quota. Effectively, I am being throttled to a fraction of the service I was promised.While GitHub has announced a shift to "usage-based billing" on June 1st, 2026, to address infrastructure sustainability, these changes are not yet in effect. Applying these "short-term safeguards" now is a deceptive practice that prevents users from utilizing the allotment they currently hold under the existing terms.I request that GitHub:1. Lift these arbitrary weekly limits until the official June 1st transition.2. Provide account credits or an extension of my student benefits as compensation for this loss of service.

• Initial Complaint

  Date:04/25/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GitHub charged my card $117.98 on April 14, 2026 (Transaction ID: REMOVEDdue to a billing system error. Their credits reset on calendar month instead of my billing date, causing usage covered by my REMOVEDincluded credits to be incorrectly billed as metered usage. GitHub only refunded $39 which has not arrived in my bank account after 11 days. A $44.64 ghost debt remains active despite my dashboard showing 'No usage found'. Ticket #REMOVEDhas been open for 11 days with no real resolution.

• Initial Complaint

  Date:04/23/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a paying customer of REMOVEDand I am filing this complaint due to a serious and unacceptable situation involving GitHub Copilot.Over the past few months, the service has been unstable and unreliable, with frequent usage blocks despite having an active paid subscription. Even so, I continued to be REMOVEDmake matters worse, my Copilot Pro+ subscription was unilaterally downgraded to a free plan without my consent, and I am now unable to re-subscribe, as GitHub has paused new subscriptions.I have already attempted to resolve this issue directly with support by opening multiple tickets, all of which remain unresolved or without a proper solution:Ticket #REMOVEDCancellation of Pro+ plan (Copilot)Ticket #REMOVEDCancellation of Pro+ plan and unfair billing Ticket #REMOVEDImproper charges (Copilot)Ticket #REMOVEDCopilot ending before subscription period Despite multiple attempts, no effective resolution has been provided.Failure to deliver paid services as agreed Unauthorized subscription downgrade Improper billing practices Lack of adequate customer support I formally demand the following, with urgency:?? Immediate restoration of my Copilot Pro+ subscription under the original conditions If this issue is not resolved promptly, I will proceed with:Filing formal complaints with consumer protection agencies Initiating a chargeback with my credit card provider Pursuing legal action, including claims for damages caused by service disruption and lack of support I expect a prompt and concrete resolution. Continued lack of response will result in immediate escalation.Sincerely,[Your Name]