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Web Hosting

GitHub, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2026

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a paying customer of REMOVEDand I am filing this complaint due to a serious and unacceptable situation involving GitHub Copilot.Over the past few months, the service has been unstable and unreliable, with frequent usage blocks despite having an active paid subscription. Even so, I continued to be REMOVEDmake matters worse, my Copilot Pro+ subscription was unilaterally downgraded to a free plan without my consent, and I am now unable to re-subscribe, as GitHub has paused new subscriptions.I have already attempted to resolve this issue directly with support by opening multiple tickets, all of which remain unresolved or without a proper solution:Ticket #REMOVEDCancellation of Pro+ plan (Copilot)Ticket #REMOVEDCancellation of Pro+ plan and unfair billing Ticket #REMOVEDImproper charges (Copilot)Ticket #REMOVEDCopilot ending before subscription period Despite multiple attempts, no effective resolution has been provided.Failure to deliver paid services as agreed Unauthorized subscription downgrade Improper billing practices Lack of adequate customer support I formally demand the following, with urgency:?? Immediate restoration of my Copilot Pro+ subscription under the original conditions If this issue is not resolved promptly, I will proceed with:Filing formal complaints with consumer protection agencies Initiating a chargeback with my credit card provider Pursuing legal action, including claims for damages caused by service disruption and lack of support I expect a prompt and concrete resolution. Continued lack of response will result in immediate escalation.Sincerely,[Your Name]

  • Initial Complaint

    Date:01/11/2026

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is REMOVEDand I am a student at the REMOVED, pursuing a Bachelors degree in Computer Science.I have official documents proving my academic status and I am trying to activate the GitHub Student Pack, which includes benefits such as one year of free GitHub Copilot.However, the verification system refuses to accept official digital documents (PDF) and requires me to take a live photo of my computer screen using a phone, which makes no sense.Even after doing this, the system says it cannot read the data, making verification impossible.Customer support does not offer any real solution and only states that verification can be done through this system, with no alternative REMOVEDa result, I am being prevented from accessing a legitimate student benefit due to a flawed and inaccessible verification process.

  • Initial Complaint

    Date:12/16/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mon 24 Nov my email received a suspicious login notification from GitHub and my account was flagged, even though it was me who logged in using my original IP and device. There was no new location or device used.I made a support ticket the same day asking them to unhide my account. It has now been over 3 weeks and my account is still hidden, and I have not received a single response on my REMOVEDearnings have dropped by around 90% since my account was hidden. REMOVEDhas not taken any action to resolve this.I do not seek compensation for the lost money. I only want my account to be reviewed and unhidden.

  • Initial Complaint

    Date:12/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear GitHub Support Team,I am writing to desperately request a full review and reinstatement of my suspended GitHub account: @nicoandmee.I am a recent college graduate and self-taught programmer. My GitHub profile is the primary representation of my skills and growth as a developer. Recruiters and employers rely on my repositories and contribution history to evaluate my capabilities. Without this account, I have virtually no way to demonstrate my abilities or secure employment. I am pleading with you to understand how devastating this suspension is at this critical point in my career.I have not received any specific explanation of what actions allegedly violated your Terms of Service, and I am begging for clarity so I can make this right.I am humbly requesting:1. Immediate, detailed clarification of the suspension reason: - The specific policy or section(s) violated - The exact action(s), repository(ies), or content in question - Relevant dates, times, and associated logs 2. A prompt and fair review of my account for reinstatement.I am fully prepared to comply with all GitHub policies, remove or modify any prohibited content, and adjust my usage patterns. Please give me the opportunity to correct whatever mistake I made.I understand creating a new account to evade a ban violates the rules. This new account exists solely to reach you about this issue that is destroying my employment prospects. I am not using it to host code or circumvent restrictions. I beg you to consider these extenuating circumstances.Years of my work have been erased without explanation. For someone at the start of their professional journey, this is devastating. I need this account to survive professionally.Please, I am asking you:- Explain the specific cause of suspension of @nicoandmee - Tell me what steps I need to take - Give me a path to restore my account and contribution history I desperately need your help. Please treat this with urgency.Sincerely,Nico

  • Initial Complaint

    Date:09/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My equipment was stolen and I can no longer access my github business account which is being billed on a credit card. Github support will not help me gain access to my account.

  • Initial Complaint

    Date:08/04/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against:GitHub, Inc.Website: [REMOVED](REMOVED)My Account Email:REMOVED[REMOVED](mailto:REMOVED)username: Ellanotieno-1234 Tell us about your problem:GitHub suspended my account (username: REMOVEDwithout warning or explanation. I was not notified of any violations or given an opportunity to respond before losing access to all my repositories, which contain important personal and professional REMOVEDmy knowledge, I have not violated any of GitHubs terms or community guidelines. I use GitHub for legitimate development and collaboration purposes. The lack of transparency and communication from GitHub has caused me significant disruption and data loss.Attempts to resolve the issue:I contacted GitHub Support, politely requesting an explanation and account reinstatement, but have not received a satisfactory response. My account remains disabled without any specific reason being provided.REMOVEDDesired Resolution:REMOVED1. A clear explanation of the reason for my accounts suspension.2. Immediate reinstatement of my GitHub account.3. If reinstatement is not possible, I request access to recover all my repositories and data stored under the account.I believe the suspension was unjustified and am seeking fair and transparent resolution through the Better Business Bureau.Full Name:REMOVEDEmail:REMOVED[REMOVED](mailto:REMOVED)

  • Initial Complaint

    Date:07/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To: REMOVEDCC: REMOVEDBCC: REMOVEDSubject: URGENT: Legal Notice - Critical Data REMOVEDFailure - Account: REMOVEDDate: July 14, 2025 Time: 01:45:24 UTC REMOVED(CEO) and Mr. REMOVED(CSO),RE: CATASTROPHIC DATA LOSS AND SERVICE FAILURE - IMMEDIATE ACTION REQUIRED I am writing to formally notify you of severe damages caused by GitHub Copilot's AI assistance, resulting in:DOCUMENTED LOSSES:- 12 proprietary AI models (DELETED by Copilot's instructions)- 125+ hours of development work on REMOVEDAI project (DESTROYED)- $300+ in wasted Vultr compute resources (36 droplets, 2 servers)- 5 days of ZERO support response (Ticket opened July 9, 2025)- Complete destruction of proprietary REMOVEDAI unified system SPECIFIC FAILURES:1. Copilot AI provided destructive commands that DELETED my entire AI model collection 2. Multiple code deployments failed due to incorrect AI guidance 3. Support ticket ignored for 5 DAYS despite critical production impact 4. AI actively hindered development rather than assisted IMMEDIATE DEMANDS:1. FULL REFUND of all GitHub Copilot charges 2. Account credit of $3,000 for damages and lost time (125 hours @ $24/hr)3. 30 days UNLIMITED Copilot access with PRIORITY support 4. Dedicated engineer to rebuild my REMOVEDAI system within 7 days 5. Written acknowledgment of liability EVIDENCE AVAILABLE:- Screenshots documenting all errors and failures - Command history showing AI-instructed deletions - Financial records of wasted cloud resources - Support ticket showing 5-day abandonment This constitutes formal notice of intent to pursue legal action if not resolved within 48 hours. I have documented everything and am prepared to:- File complaints with CA Attorney General - Initiate small claims proceedings - Post detailed public reviews of this catastrophic failure - Contact tech media about GitHub's AI causing data destruction

  • Initial Complaint

    Date:06/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My entire access to my account has been lost, even though I still have all the primary account credentials (email, username, password) because my phone with 2FA on it stopped working. Github refuses to assist with this easily solveavle problem, which is leading to an outrageous and unacceptable loss of all my account data, which includes years of work and code that is still live and user facing.

  • Initial Complaint

    Date:02/26/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my github account was hacked and i filled a recovery request and got no respond my github account name is CherniIyes and the email address used in its creation in REMOVED

  • Initial Complaint

    Date:02/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Formal Complaint Against GitHub, Inc. - Retaliation and False Accusations of Abusive Language To whom it may concern, I am writing to file a formal complaint against GitHub, Inc. for what I believe to be retaliatory actions taken against my account following my contributions to open-source repositories. I was falsely accused of using "abusive language" and subsequently faced censorship and banned from entire organizations. Including my account being shadow banned, my comments deleted, and even my own private repositories. I believe these actions are unjustified and represent a serious breach of trust within the open-source community.Specifically as of today 02/22/2025 I login to my Android Studio account. I find my game project corrupted. And I can no longer fix the bugs created by GitHub. I previously logged in earlier in the month and I noticed an asynchronous exploit error. Which has caused my master branch to not update with my main project. Which I ignored. I see now that my contributions are a direct result of the retaliation from GitHub. First starting with the Nmap project and ending with jQuery. These accusations of "abuse" are unfounded and any evidence showing to the contrary is warranted. For it is extremely frustrating having your work continuously, erroneously, and superfluously deleted after years of hard work. I am concerned GitHub's actions are intended to discourage newcomers and prevent any sort of expression. Which leads to civil rights breaches and felonious actions. I demand that the BBB launch an internal investigation into what constitutes "abusive language" and enforce stricter regulations that appeal to their standard. For it infringes of the civil rights of others with evidence to back these claims. Including dates, screenshots, and timestamps.

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