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Web Hosting

GitHub, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 35 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2026

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against GitHub, Inc. regarding an unfair account restriction,denial of service, and a subsequent refusal to process my account and data deletion requests.GitHub restricted my user account (associated with REMOVEDciting a Terms of Service violation involving a platform feature called 'GitHub Actions.' I have never utilized this feature, nor do I know how to use it. When I contacted GitHub's customer support team to appeal this automated or mistaken flag, their support staff explicitly stated they would not lift the restriction, asserting that it did not matter whether I actually used the feature or knew how to use it.Because GitHub has permanently locked me out of utilizing their service, I requested that my account and personal data be permanently deleted. GitHub has actively grayed out the user-facing account deletion button on my dashboard, systematically preventing me from closing the account myself. I have since submitted three separate customer support tickets explicitly requesting the deletion of my account and data, and REMOVEDhas completely ignored all of them.I am filing this complaint to demand that GitHub immediately address this customer service failure, unblock my access to account closure tools, and permanently delete my account and all associated personal data from their servers. A business should not be permitted to deny service while simultaneously withholding a consumer's right to delete their own account

  • Initial Complaint

    Date:09/01/2026

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the sole owner of the GitHub account "ameobius-ai", used for hosting my original open-source software (REMOVED/Apache licensed developer tools).In August 2026 the account was silently flagged by GitHub's automated abuse systems. As a result:1. All my public repositories return HTTP 404 to visitors and to the unauthenticated API, while they work normally for me when logged in - a shadow-ban that damages my reputation as a developer.2. GitHub Actions (CI) is disabled for the account with no appeal path in the UI.3. Forking any repository fails with "You cannot fork this repository at this time".I filed a reinstatement ticket (#REMOVED) on August 11, 2026. I answered every question, provided verifiable evidence, and explicitly requested escalation to a human reviewer. Three weeks later no human agent has responded; every reply came from an automated virtual assistant. The ticket produced no review, no reason for the flag, and no resolution.The flagged activity was scripted git commits and pushes to my own repositories - standard developer automation directed only at content I own. No spam, no scraping, no interaction with other users.I request: (1) a human review of the automated flag on account "ameobius-ai"; (2) reinstatement of the account's visibility and features, or a written statement of the specific ToS violation so it can be addressed.

  • Initial Complaint

    Date:08/25/2026

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm a private individual using a free GitHub account (username REMOVEDto run a personal, non-commercial weather-monitoring project. In late July/early August 2026, I was hit with an unexpected charge of $892.68 in GitHub Actions overage fees, which accrued because automated workflows I had set up were running continuously on a private repository -- a billing structure I did not understand or intend to trigger. Private-repo Actions minutes are metered and billed past a small free allowance, while the same usage on a public repo is unlimited and free; I was not aware of this distinction when I set the project REMOVEDsoon as I discovered the charge, I immediately (1) set a hard usage budget with "stop usage" enabled so no further charges could accrue, and (2) converted the repository to public so ongoing usage is free. No new charges have accrued since August 12, 2026, confirmed via GitHub's own billing dashboard.I filed GitHub Support ticket #REMOVEDon approximately August 3, 2026, asking for a waiver, partial reduction, or payment plan for the $892.68 already accrued, given this was an unintentional configuration mistake and I live paycheck to paycheck and cannot absorb this charge. Despite multiple follow-up comments over three-plus weeks, I have received zero response from GitHub Support on this ticket.

  • Initial Complaint

    Date:08/20/2026

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite numerous attempts to contact Github support regarding billing, I continue to be charged for services that are disabled on my account. In addition, I have asked Github support to help remove a credit card that is being charged for an account I no longer have access to. These charges are closing in at more than $100 and no foreseeable way to stop them while Github continues to ignore my request for support.Note: it is possible that there are bad-actors interfering with a reply from Github support and may have access to these accounts causing them to accrue.

  • Initial Complaint

    Date:08/06/2026

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I am filing this complaint regarding GitHubs sudden suspension of my account, ZacharyZhang-NY, associated with REMOVEDaccount was suspended without prior warning or any email stating that my account was at risk, and I have received no specific explanation identifying the conduct, repository, or policy violation that justified this action. To the best of my knowledge, I have not engaged in artificial stars or followers, purchased engagement, spam, DMCA violations, copyright infringement, phishing, malware distribution, unlawful activity, or other prohibited conduct. My repositories are legitimate software-development projects.The consequences are extremely serious. Years of development work, source code, Git history, branches, and project records are now inaccessible. For several projects, GitHub contains the only remaining complete copy. I no longer have complete local backups, creating a real risk that significant portions of my previous work could be permanently lost.This suspension is directly affecting my employment, ongoing development work, and ability to earn income. I rely on these repositories for professional software work, and the sudden loss of access has disrupted active projects and is causing continuing financial harm.I have contacted GitHub Support and requested an urgent manual review. I request that GitHub: (1) conduct a manual review; (2) provide the specific factual and policy basis for the suspension; (3) restore my account if the suspension resulted from erroneous or automated enforcement; and (4) provide immediate access to export all repository data if restoration is delayed.I also request preservation of all account and repository data while this dispute is pending. I am prepared to provide identity verification and proof of ownership.Given the risk of permanent loss of years of work and continuing financial impact, I request urgent resolution and a substantive written response from GitHub.

  • Initial Complaint

    Date:07/28/2026

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    GitHub was added to my cell phone account and someone hacked my phone using GitHub

  • Initial Complaint

    Date:07/14/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged eight times for GitHub Copilot (Pro/Pro+) totaling $196.00 over a period in which my account shows zero Copilot activity; the subscription is now downgraded to Free. Invoices: INV105005492 (10/23/2025, $39), INV108824387 (11/23/2025, $39), INV112959195 (12/23/2025, $39), INV117130821 (1/23/2026, $1), INV125093537 (3/14/2026, $10), INV126648638 (3/23/2026, $48), INV131815084 (4/23/2026, $10), INV136785872 (5/23/2026, $10). I opened GitHub support ticket #REMOVEDon June 17, 2026 requesting a full refund of the unused subscription, and I followed up twice. I have not received a substantive response. The nature of the dispute is charges for a service with no usage across the billing period. Desired resolution: full refund of $196.00 to the original payment method.

  • Initial Complaint

    Date:06/15/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the founder of a Wyoming-registered software corporation. My company is developing a commercial SaaS platform, and GitHubCopilotPro is a core engineering tool for daily development.On May16,2026, I attempted to switch my CopilotPro subscription from an annual plan ($100/year, paid through February16,2027) to the newly promoted monthly billing option. GitHubs billing interface let me cancel my active annual subscription without warning that the monthly plan was unavailable due to a signup pause (in effect since April2026).As soon as I canceled the annual plan, my account was downgraded to Copilot Free, and the system offered no way to resubscribe to Copilot Pro. This created an impossible situation: I canceled a valid paid subscription based on GitHubs promotion of the monthly plan, yet the system prevented me from upgrading to it.I immediately opened support tickets to resolve the issue: Ticket#REMOVED(openedMay16,2026accidentally closed by me on May23,2026, then reopened immediately) Ticket#REMOVED(openedMay23,2026still unanswered)I also posted in the GitHubCommunity forum (the post was removed with an explanation) and contacted GitHub on REMOVEDI have received no response for nearly a month, leaving me locked out of the paid product I held through February2027.This is a clear UX and billing failure that led to the loss of a paid subscription, with no path to restore it and no response from support.I am seeking reinstatement of my CopilotPro subscription and acknowledgment of the service failure that caused this loss of access. A refund was issued, but it does not resolve the issue. I am requesting the restoration of the paid subscription and compensation for documented economic damages totaling $15,000.

  • Initial Complaint

    Date:06/10/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding a GitHub Copilot billing, subscription entitlement, and billing-cycle mismatch. I was charged USD REMOVEDfor GitHub Copilot Pro+ for the May 28, 2026 - Jun 27, 2026 service period, but my account was changed to and is currently provided as GitHub Copilot Pro, not Pro+. GitHub then showed that my Copilot subscription would renew in 1 day yesterday and that my access would expire / plan change would take effect on Jun 09, 2026, even though I had already been charged USD REMOVEDat the Pro+ monthly price near the end of May. I contacted GitHub Support, but I have not received a substantive resolution. I am requesting a refund to my original payment method for the Pro+ overcharge and the one-day service disruption / instability during the transition. If GitHub does not assign a human billing / refund specialist and provide a substantive refund-handling response within this week, I will contact my card issuer to open a billing dispute and attempt to block, freeze, or reverse the disputed transaction.

  • Initial Complaint

    Date:06/09/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free trial of GitHub Enterprise on 3/6. It was only supposed to be charged after the trial ended if I took action. On 3/25/26, 5:16 PM ET I received an email from REMOVED, SDR at GitHub that also reiterated this: "Your GitHub trial will expire shortly - will you be moving ahead with the solution? Id love to make sure youve had the chance to explore all the key features and answer any questions that may have come up during the trial period. If no further action is taken, access to GitHub Enterprise features will be deactivated once the trial ends."I responded on 3/26/26 1:44 PM ET with "Hi REMOVEDThanks for checking. I don't plan to renew Enterprise at this time. After further review, it's more than I currently need. "Since that time I've received three charges : $17.62 on April 1; $20.30 on May 6; $21.00 on June 1. I've also filled out multiple tickets on their website with no response other than from bots. I tried calling their number REMOVEDmultiple times, with the latest today 6/9/26 and each time it says it's disconnected. I need help getting this resolved so they stop charging me. REMOVEDis helpful to credit me back, but this takes time every month I don't want to use. I appreciate your assistance in helping me get this resolved.REMOVED

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