Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Web Hosting

GitHub, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Hosting.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My equipment was stolen and I can no longer access my github business account which is being billed on a credit card. Github support will not help me gain access to my account.

  • Initial Complaint

    Date:08/04/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against:GitHub, Inc.Website: [**********************************](**********************************)My Account Email:** [*****************************************](mailto:******************************)username: Ellanotieno-1234 Tell us about your problem:GitHub suspended my account (username: ***************** without warning or explanation. I was not notified of any violations or given an opportunity to respond before losing access to all my repositories, which contain important personal and professional *********** my knowledge, I have not violated any of GitHubs terms or community guidelines. I use GitHub for legitimate development and collaboration purposes. The lack of transparency and communication from GitHub has caused me significant disruption and data loss.Attempts to resolve the issue:I contacted GitHub Support, politely requesting an explanation and account reinstatement, but have not received a satisfactory response. My account remains disabled without any specific reason being provided.**Desired Resolution:**1. A clear explanation of the reason for my accounts suspension.2. Immediate reinstatement of my GitHub account.3. If reinstatement is not possible, I request access to recover all my repositories and data stored under the account.I believe the suspension was unjustified and am seeking fair and transparent resolution through the Better Business Bureau.Full Name:** **** ****** Email:** [******************************](mailto:******************************)

  • Initial Complaint

    Date:07/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To: ********************************** ********************************** CC: ********************************* ******************** BCC: ********************* Subject: URGENT: Legal Notice - Critical Data ************** Failure - Account: ******** Date: July 14, 2025 Time: 01:45:24 UTC *************** ****** (CEO) and Mr. **** ****** (CSO),RE: CATASTROPHIC DATA LOSS AND SERVICE FAILURE - IMMEDIATE ACTION REQUIRED I am writing to formally notify you of severe damages caused by GitHub Copilot's AI assistance, resulting in:DOCUMENTED LOSSES:- 12 proprietary AI models (DELETED by Copilot's instructions)- 125+ hours of development work on *****AI project (DESTROYED)- $300+ in wasted Vultr compute resources (36 droplets, 2 servers)- 5 days of ZERO support response (Ticket opened July 9, 2025)- Complete destruction of proprietary *****AI unified system SPECIFIC FAILURES:1. Copilot AI provided destructive commands that DELETED my entire AI model collection 2. Multiple code deployments failed due to incorrect AI guidance 3. Support ticket ignored for 5 DAYS despite critical production impact 4. AI actively hindered development rather than assisted IMMEDIATE DEMANDS:1. FULL REFUND of all GitHub Copilot charges 2. Account credit of $3,000 for damages and lost time (125 hours @ $24/hr)3. 30 days UNLIMITED Copilot access with PRIORITY support 4. Dedicated engineer to rebuild my *****AI system within 7 days 5. Written acknowledgment of liability EVIDENCE AVAILABLE:- Screenshots documenting all errors and failures - Command history showing AI-instructed deletions - Financial records of wasted cloud resources - Support ticket showing 5-day abandonment This constitutes formal notice of intent to pursue legal action if not resolved within 48 hours. I have documented everything and am prepared to:- File complaints with CA Attorney General - Initiate small claims proceedings - Post detailed public reviews of this catastrophic failure - Contact tech media about GitHub's AI causing data destruction

  • Initial Complaint

    Date:06/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My entire access to my account has been lost, even though I still have all the primary account credentials (email, username, password) because my phone with 2FA on it stopped working. Github refuses to assist with this easily solveavle problem, which is leading to an outrageous and unacceptable loss of all my account data, which includes years of work and code that is still live and user facing.

  • Initial Complaint

    Date:02/26/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my github account was hacked and i filled a recovery request and got no respond my github account name is CherniIyes and the email address used in its creation in ********************

  • Initial Complaint

    Date:02/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Formal Complaint Against GitHub, Inc. - Retaliation and False Accusations of Abusive Language To whom it may concern, I am writing to file a formal complaint against GitHub, Inc. for what I believe to be retaliatory actions taken against my account following my contributions to open-source repositories. I was falsely accused of using "abusive language" and subsequently faced censorship and banned from entire organizations. Including my account being shadow banned, my comments deleted, and even my own private repositories. I believe these actions are unjustified and represent a serious breach of trust within the open-source community.Specifically as of today 02/22/2025 I login to my Android Studio account. I find my game project corrupted. And I can no longer fix the bugs created by GitHub. I previously logged in earlier in the month and I noticed an asynchronous exploit error. Which has caused my master branch to not update with my main project. Which I ignored. I see now that my contributions are a direct result of the retaliation from GitHub. First starting with the Nmap project and ending with jQuery. These accusations of "abuse" are unfounded and any evidence showing to the contrary is warranted. For it is extremely frustrating having your work continuously, erroneously, and superfluously deleted after years of hard work. I am concerned GitHub's actions are intended to discourage newcomers and prevent any sort of expression. Which leads to civil rights breaches and felonious actions. I demand that the BBB launch an internal investigation into what constitutes "abusive language" and enforce stricter regulations that appeal to their standard. For it infringes of the civil rights of others with evidence to back these claims. Including dates, screenshots, and timestamps.

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greetings,This is regarding ticket ******* and wanting to get this resolved. I have contacted support repeatedly but have not yet received any responses despite the ticket being open for several months and reaching out repeatedly. I lost my two factor auth with the authenticator app due to an update and an issue with your app and website having a desync login issue. I have the other means of two factor auth (SMS) and would like to have the method changed to allow for access to my account again. I can provide the repos along with the histories as further proof of ownership. Thanks.

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Summary:My GitHub account was suspended, and despite reaching out to customer support multiple times over the past four months, I have not received any resolution. The delay in addressing this issue has severely impacted my work and access to essential resources tied to my GitHub account.Details of the Issue:1. Date of Initial Contact: August 9, 2024 I submitted a support ticket (#*******) to appeal the suspension of my GitHub account. ********************** acknowledged the receipt of my request on the same day, stating that they were experiencing higher volumes of support requests, but I have not received a substantive response since.2. Follow-Up Attempts:September 13, 2024: I sent a follow-up email reiterating my appeal and providing additional context about the importance of my account.October 11, 2024: I sent another email emphasizing the professional consequences of the suspension and offering to cooperate fully with GitHub's policies moving forward.3. GitHub's Response: Every time I attempt to check my ticket status, I receive automated responses that the issue is "being processed" and cannot submit a new ticket.Impact on Work:My GitHub account is tied to numerous platforms and services, including Azure and other critical assets, which are essential for my professional responsibilities. The suspension has disrupted my work, delayed projects, and hindered my ability to log in to other linked platforms.Desired Outcome:I respectfully request GitHub to expedite the review of my account suspension appeal and provide a clear update on the status of my case.

  • Initial Complaint

    Date:12/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had received an alert from ****** an Email I had previously owned but no longer have access due to unauthorized access and hacking. I was informed that the email ************************** had been found on this site. When I had created an account in attempts to request removal of my information due to me having survived Doxing, And Domestic/ Racial Violence I was informed that my request to reach out to someone was denied. I have a Court Protective order in place and also a member of my states address confidentiality Program. I sincerely request the removal of my information due to Personal Security and Saftey concerns.

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Github unjustly suspended me over 3 years ago with no reason given, I attempted multiple times to get in contact with github's support over them suspending me years ago and each time my tickets go completely unanswered, theres no reason they should be ignoring support tickets for a false ban, *********** buyout of github has made it a legit awful business.

GitHub, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.