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Business Profile

Transportation

Uber

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:

    BBB’s profile for Uber Technologies, was created September 2012. A review of complaints was completed in November 2024. For questions or concerns about your order, please visit help with an order and for questions about refunds, the BBB recommends users to review their Terms of Use (please see 7. Payments - Refunds).

Complaints

This profile includes complaints for Uber's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Uber has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Uber

      1725 3rd St San Francisco, CA 94158

    • Uber

      1725 3rd St San Francisco, CA 94158

    • Uber

      1455 Market St #400 San Francisco, CA 94103

    • Uber Canada Inc

      5300 - 66 Wellington St W Toronto, ON M5K 1E6

    • Uber Canada Inc

      204 698 Seymour St Vancouver, BC V6B 3K6

    Customer Complaints Summary

    • 22,000 total complaints in the last 3 years.
    • 10,678 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I ordered dinner off of Uber Eats and chose their business because of a coupon code I had received. I entered the coupon code and hit apply. It did not apply to the transaction. I attempted the same code again and it gave me a message stating that the coupon code had already been used. I attempted to utilize customer service, however ********************** "Help" section does not allow you to connect with anyone unless it is an ongoing transaction. So we ordered our dinner and then I connected with customer service using the transaction that had now occurred. At this point, they refused to 1. recognize the coupon code 2. Neither refund the promised money or even give me a credit 3. Allow me to cancel the order without paying for it. Numerically this is about $15- but principally, and far more importantly, this is about a big company like Uber using unethical practices and abusing their power. This is why I am filing this, and, especially if multiple other people have experienced the same or similar problems, this could be a larger problem.

      Business Response

      Date: 07/25/2025

      Hi,

      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

      Customer Answer

      Date: 07/25/2025

       
      Complaint: 23652282

      I am rejecting this response because: there was no offer of resolution. All it said was "our team has reviewed your request and taken the necessary steps to address it" but it does not actually say what those steps are. Then, I was given an offer that was valued at less than the monetary value of the complaint I am making. Furthermore, I have now done some research online and discovered that this is something other people have experienced as well. Therefore I am not resolving this until Uber does something to actually recognize that they have not honored what they said they would. 

      Sincerely,

      **** ********

      Business Response

      Date: 08/01/2025

      Hi, Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *******************************

      Customer Answer

      Date: 08/01/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ********

    • Initial Complaint

      Date:07/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 21, 2025, I was charged $81.70 for an Uber ride that I never entered or completed. I disputed the charge with my bank on July 24, and Uber support acknowledged the dispute, confirmed a discrepancy on the account, and stated the charge was settled.Despite this, my Uber account still shows a balance of $81.70 and is locked from use. Ive contacted Uber support multiple times, provided receipts, and explained the situation clearly, but they continue to send conflicting responses and refuse to clear the balance.I am requesting that Uber remove the incorrect balance from my account and unlock my access.

      Business Response

      Date: 07/26/2025

      Hi,

      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

    • Initial Complaint

      Date:07/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from uber eats on 07/24/25 to be delivered to my home, the uber drivers first 2 stole my food never delivered and the last driver food was cold and missing food and soda was straight water. I called uber eats requested them to refund me the 27$ spent they said they can only give me a credit for 4$ on the app. Which is crazy made a order at 9:32 pm waited until finally 11:11 receiving food and still was missing fries and other ingredients on sandwich very poor user experience and food was cold and *** was rude when called and said they would not give me my money back from not being satisfied at all uber eats needs to be investigated on who they allow to work for them and their refund policy for unhappy customers

      Business Response

      Date: 07/26/2025







      Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

    • Initial Complaint

      Date:07/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered food from uber eats. The driver assigned to my order messaged me that they didnt speak English and that they couldnt find my apartment building. I gave them step by step instructions on how to locate my address. They immediately responded that they were sorry but they couldnt find it and that the uber eats app location took them to where they were located. They then marked that they delivered my food. My food was never delivered. There is no picture of the delivery. I contacted uber eats customer support several times. I was told that because the driver attempted to contact me that a refund could not be issued. The driver contacted me but did not follow the directions that I gave them and committed fraud by saying that the food was delivered to my address. I am being stolen from because of a company and employees unethical practices.

      Business Response

      Date: 07/26/2025

      Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

    • Initial Complaint

      Date:07/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a meal for my family on 7/22 and my daughter had fried ****. On her third bite, she started freaking out saying there was trash in her food and spit out a small metal piece of- almost looked like it came off of a cooking utensil. She obviously immediately refused to eat and we were all super concerned about the safety of our food! If she would have swilled that (shes 5) she would have needed to go to the ** as it would have definitely injured her! I reported it to uber eats immediately and attached a picture to my ticket. I got a response the next day saying They refuse to assist me in anyway saying they needed a picture of the item in the food. How could I take a picture of the item in the food?? She spit it out and I posted the picture of it in my hand. They asked me for additional pictures the next day and I explained so sorry, I dont have the food anymore it was thrown away. You responded to me super late or I couldve provided more they said they could not help me because my picture doesnt match to my complaint I asked them to explain or let me speak to someone in the phone and they have decided to instead just not respond any further. This is a serious safety hazard as my daughter could have been hospitalized. If I was in the restaurant I wouldve gotten immediate assistance and a face to talk to - instead uberears doesnt even offer me a phone number to call or reach out to make sure everything is okay. I didnt ask for anything, but the lack of empathy or care really made me upset. Instead of immediately being shrugged off, a representative should have called me and apologized. When spending double the cost on food, plus delivery charges, plus tip (especially on a meal where literally nothing was eaten) - we should atleast get a little more customer service from the company. Or even an explanation on their plan to resolve this. All I got was we have processes in place to handle this

      Business Response

      Date: 07/26/2025







      Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

      Customer Answer

      Date: 07/28/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:07/24/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Uber Eats on July 23 at 8:25 PM. The app showed a 20-minute estimated delivery time. After ordering, Uber changed the latest arrival time multiple times, and my food arrived cold, 58 minutes later at 9:27 PM.Ubers support staff refused to issue a refund, citing the manipulated latest arrival by window as an excuse, even though the original delivery time promised was not met. This is deceptive, and I believe it violates fair consumer practices.I am a Uber One subscriber and long-time user of ********************** and **********************. I asked for escalation multiple times and was told they had no right to issue a refund, which is unacceptable.I am requesting a full refund for the order and proper acknowledgment that the service failed to meet the terms presented at checkout.

      Business Response

      Date: 07/25/2025

      Hi,
      Thank you for reaching out to Uber Support.
      Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
      Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************.

       

    • Initial Complaint

      Date:07/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the issue: June 2025 Amount paid for cleaning service: $145.90 CAD Business involved: Uber ***********I am an Uber driver. During a trip, a passenger severely soiled the interior of my vehicle. I submitted a request for cleaning reimbursement through the Uber Driver app. After the first denial, I submitted a follow-up appeal, provided detailed evidence including photos and receipts, and clearly explained the reasons I disagreed with the initial decision.A second support agent reviewed my documents and confirmed that I would receive a full reimbursement. However, I never received the payment. Later, I was told that the second decision had been reversed without explanation. I contacted support again, but they closed the case and refused further review.This is very unfair and unprofessional. Uber failed to uphold their responsibility and misled me with inconsistent decisions. I am requesting a full reimbursement of the cleaning cost.Account/Order/Tracking Number (optional):(If you have a trip ID from ********************** or claim/ticket number add it here)Amount of money youre disputing (optional):145.90 CAD

      Business Response

      Date: 07/27/2025

      Hi,

      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

    • Initial Complaint

      Date:07/24/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      order date july 20 wrong items delivered i contacted customer service and sent a picture with proof of wrong items being delivered however they refused to acknowledge the proof and told me im not eligible for refund without any valid reason why. After contacting them and asking them why and sending multiple messages they didnt even bother to respond to me. im very upset about this customer service and expected better. The items that were delivered are clearly wrong and I should be eligible for a refund.

      Business Response

      Date: 07/26/2025







      Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

    • Initial Complaint

      Date:07/24/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for Wingstop on July 24, 2025. I ordered the boneless wing deal, which included 20 boneless wings and a large fries. I also got 4 chicken tenders on the side. When I got my order and looked inside the bag, I was very disappointed. They didn't put my four tenders in the bag, and I received hot bone-in wings, which I didn't order. I ordered this food for my daughter, and I coundly feed it to her because it had bones in it, which she could have choked on, and the wings were too hot. Furthermore, I'm highly upset that I didn't get to come out of the pocket again to order my daughter what she didn't receive and the first order. Do better, Uber Eats!!!

      Business Response

      Date: 07/25/2025

      Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

    • Initial Complaint

      Date:07/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 20th, 2025, I ordered food through Uber Eats from a restaurant called *********. The order amount was $120.91 which was paid through mai credit card. As soon as I placed the order within 30sec my order got cancelled and I was wrongfully charged the entire amount. When I reached out to the Uber Support they said that it was cancelled from my end and is not eligible for a refund since restaurant already started preparing my order. I honestly dont understand and I dont believe anyone in this world would be able to make or finish making the food order of 6 different dishes in just 30 secs. The customer support is not helpful at all, they are just giving me scripted answers every time I reach out to them and on top of that there is literally no number you can call and connect to for a customer support. This is so not fair that we as customers are paying for services that we did not even get. Imagine the mental stress it is giving to the people like us who doesnt earn that much and getting scammed by companies like Uber. I really hope that I get resolution on this matter.

      Business Response

      Date: 07/25/2025

      Hi,

      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

      Customer Answer

      Date: 07/25/2025

       
      Complaint: 23650504

      I am rejecting this response because nobody is contacting me and they are not even replying on the app when Im trying to reach out to them. 

      Honestly, Uber support doesnt really care about solving the customer complain or provide any issue on the matter. Ive tried so many times to reach out to them but they are always giving me scripted answers.

      I'm really very disappointed and stressed about the fact that I lost my hard earned money for no service at all.

      Sincerely,

      ********* ***** ******

      Business Response

      Date: 07/28/2025

      Hi, Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *******************************

      Customer Answer

      Date: 07/29/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* ***** ******

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