Complaints

This profile includes complaints for Uber's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Uber

  1725 3rd St San Francisco, CA 94158

• 

  Uber

  1725 3rd St San Francisco, CA 94158

• 

  Uber

  1455 Market St #400 San Francisco, CA 94103

• 

  Uber Canada Inc

  204 698 Seymour St Vancouver, BC V6B 3K6

• 

  Uber Canada Inc

  5300 - 66 Wellington St W Toronto, ON M5K 1E6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/30/25, I made an order through Uber Eats for a business called Kadyah Soul. My order was canceled by the merchant twice because they didn't have any item I requested. Uber Eats charged me for the entire order, stating that the restaurant had already started making my food. LIES! The restaurant had actually canceled my order TWICE before I called them to ask what they had available. I told the restaurant thanks anyway, but declined. The money was never returned to my account. I tried from 8:31am until 9:06pm to contact Uber Eats. They replied 12x with a chat bot saying they'll get back to me. Finally, I called the business. I listened to the merchant call Uber Eats and they even gave the merchant a hard time! I'm listening to him tell the representative that THEY canceled the order because THEY ran out of everything I asked for. Finally, the merchant got upset and Uber Eats said they'd contact me directly. As of the time of this complaint, 11am 7/31/25 I have heard nothing else from Uber Eats.

  Business Response

  Date: 08/02/2025

  Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

  Customer Answer

  Date: 08/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a order on 7/30/2025 with Uber eats for a ********** order. I reached out to customer support when the order never showed up and was told by chat support they had no driver's available to deliver the order and proceeded to cancel the order. Shortly after I received a notification saying I was being charged a cancellation fee (which was more than the original order). I reached back out to customer support to inquire why I was being charged a few because they had no driver's available that was no fault of mine and was told the fee was non refundable. I escalated the issue and again was told that is their policy. I have no way of knowing that they have no drivers to full fill the orders they receive nor is it my responsibility to ensure they have drivers available that is the sole reason for their service is to provide delivery for goods or services. I also was not informed of a cancellation fee when I spoke to customer service when I originally called because the order was late.

  Business Response

  Date: 07/31/2025

  Hi, Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *******************************

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23679703
  
  I am rejecting this response because: my issue has not been resolved and I have not been refunded. I placed an order and after the order was over thirty minutes late and was told that there was not a driver available and the order to be cancelled. I have no way of knowing when I placing a order of you have available driver's. I should not have been charged a cancellation fee of 1 1/2 X the original order because there was no available driver's to deliver the order. That is what Uber Eats entire business is providing delivery service I should not be charged a few because you couldn't provide the service I paid for.  
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 08/01/2025

  Hi, Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *******************************

  Customer Answer

  Date: 08/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/30/25 I contacted Uber via telephone to discuss an issue of unauthorized charges. The phone system directed me to their website. I opened up a chat on the website and based on the chat was directed to complete a form for $5 (fully refundable per the chatbot) to talk to an IT specialist. While I was hesitant but did need to get the issue resolved I completed the form and was then transferred to an IT specialist. His response was to contact my credit card company to dispute the charges that Uber keeps making to a credit card number that we have not received or activated. (The credit card company has been trying to resolve this issue for us as well and the credit card co suggested we contact Uber directly to try and resolve). During my conversation I saw a charge of $48 from AskTech come through instead of the $5 the chatbot had said I would be charged. Long story short I have been arguing with Just Ask regarding the $48 and seeking reimbursement from them and I would like to receive the $5 fully refundable that Uber chatbot had me initiate. I am not happy with the way my issues were handled with Uber -- I was led to believe I would be speaking with their IT department instead of being sent to a 3rd party vendor. I have since deleted my account with ********************** and have disputed the charges with the credit card company resulting in having to get a new account set up with the credit card company. I don't really expect to get a reimbursement but I would like to express my dissatisfaction with Uber as well as Just Ask.

  Business Response

  Date: 08/01/2025

  Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

  Customer Answer

  Date: 08/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2025 I ordered Uber eats and the order never showed up. When I contacted Uber through chat they said I wasn't eligible for a refund and they did not know why they couldn't tell me anything else but that. Yesterday I had a very large order to be delivered from family Dollar and I was missing my cat food and one of my items was wrong. I ordered a three pack of loofahs and I only received one loofah. I reached out to customer service through chat once again to tell them that I was missing my cat food and there was a mistake with my loofahs and was told the same exact thing I'm not eligible for a refund they don't know why and there's nobody else to talk to and they're sorry that it came out the way it did that they know it could be disappointing that it comes out that way and there's nothing that they can do and there's no phone number to call.

  Business Response

  Date: 07/30/2025

  Hi,
  Thank you for reaching out to Uber Support.
  Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
  Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************.

  Customer Answer

  Date: 08/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I completed the promotion 2 days ago I called and asked where is my money he said it takes up to 48 hours its past 48 hours and I still dont have it The whole point of driving UBER is because they pay instantlywhy am I waiting for money they offered me???

  Business Response

  Date: 07/31/2025

  Hi,

  Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

  Customer Answer

  Date: 08/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Uber eats got someone else's order and not mine. I asked for a refund or even a credit to reorder the items that I did not get and they refused I have included a screenshot of my order as well as what I received and the receipt that came with that order and that is not my order at all. I would like a refund because I did not receive the items that I ordered.

  Business Response

  Date: 07/31/2025

  Hi,
  Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:07/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So on July 29, 2025i ordered ********* the order never came.but oddly enough the pin number was confirmed and ********************** stated that because it was confirmed, I'm not eligible for refund. But everyone knows the pin number is usually the last four digits of customers cell phone number who is easy for the driver to have access to. This is totally ridiculous

  Business Response

  Date: 07/30/2025

  Hi,

  Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 29th, 2025, at approximately 3:15 AM Central Time, I placed an order on the Uber Eats app for **********. I specifically ordered a 20 piece Chicken McNuggets, 2 Large French Fries, and a Large Strawberry ******** the time I had gotten a delivery driver, and by the time they got to the ********** location that I had ordered from, it was approximately 4:15 AM Central Time. Shortly after, I received a message from the driver saying that the ********** cannot fulfill my order, because they had started to serve breakfast, and, therefore, they are not serving Chicken McNuggets, French Fries, and Strawberry Shakes. The delivery driver then told me I should cancel my order.I went through customer service on the ********************** app, and was given a phone number to call. During the phone conversation, the Uber Eats customer support member told me he cannot issue a refund, but if I call later, I can get them to re-place the order. Or something like that - admittedly, it was hard to understand what he was *********** forward to approximately 11:45 AM, I call the customer support number again, only to be told that Uber Eats no longer accepts calls through this number, and that I should try using the Uber Eats app for support. I tried opening the app, and navigated to where I could submit... something, I'm not quite sure what, frankly, regarding my order. Unfortunately, after hitting submit, the app said an error had happened, and that I should try again later.After waiting a few minutes, I tried again, and got another error. So I waited a few more minutes, and tried again, but this time, the app told me I tried asking for help too many times, and to use a pre-existing ********* I look in the email associated with my Uber Eats account for some kind of support ticket, and found an email saying, in part, "Continue this conversation by replying to this email"I replied to the email, but I got a near instant response saying the message wasn't received.

  Business Response

  Date: 07/30/2025

  
  
  
  
  
  
  Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24, 2025, I took an Uber ride in ********, where the driver was pulled over by the police for speeding. This caused a major delay and made me late to an important event. I attempted to report this issue using the Uber app, but the support options were limited and unhelpful. I also emailed *********************************** but was redirected back to the app with no action taken. I then attempted to call the customer support line, but found it is only available to drivers, not customers. There is no viable way to speak to a live representative, and the company has made it impossible to escalate this kind of issue through normal channels.I was charged $122.22 for this ride. Im requesting a refund or credit for the inconvenience, and I want the issue properly documented.

  Business Response

  Date: 07/31/2025

  Hi,

  Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Uber BBB,I had an unacceptable frustrating experience with my recent order from ** ****** (Order #**B6C) costing $41.36 The Hot Maple Chicken sandwich I ordered, was very overcooked. Chicken was tough and chewy. The combo add-on with fries were also very burnt. The fries so hard to the point It hurt my teeth chewing it, and some pieces I ate got very stuck in the top part of my teeth. This is unacceptable nor was it enjoyable or edible to consume. Please issue the refund for this order as I attached photo evidence supporting my claim. Also flag it to the restaurant so It does not happen again.Additionally, Im seeking a proper refund for one more order from Bamiyan Kabob (Order #4ED95) costing $42.90. A previous agent refunded $10 already, but when I made my request I clearly stated for a full refund for the order and they did not reply back since. The reason for the request was because the Half Chicken Dinner I ordered was some parts burnt and clearly overcooked, and the Ice Cream I ordered was all watery and melted. They did not follow my note in placing the ice cream when the driver arrived so It has less chance of melting thus this is the restaurants fault. I could not enjoy this order too so kindly reinitiate the full refund back to my card or in Uber Cash.I attached photo evidence for both orders, supporting my claim and for valid reason. I dont refund or escalate unless im seriously wronged and it was not my fault so please understand that. I look forward to getting this resolved.

  Business Response

  Date: 07/30/2025

  Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

  Customer Answer

  Date: 08/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me but I am closing this case due to them not helping. I dont have the patience anymore for back and fourths with the useless Indian agent ******* who reached out to me and does not respond to my reply in the thread they made and closes the conversation. So much for priority support! If Uber reads this have someone else reach out.