Business Profile

Transportation

Uber

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Important information

Customer Complaint:
BBB’s profile for Uber Technologies, was created September 2012. A review of complaints was completed in November 2024. For questions or concerns about your order, please visit help with an order and for questions about refunds, the BBB recommends users to review their Terms of Use (please see 7. Payments - Refunds).

Complaints

This profile includes complaints for Uber's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

22,000 total complaints in the last 3 years.
10,672 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im not even able to sign in because it ask for the card cvc. Im entering the correct cvc but its not letting me in other wise I would have removed the payment method. All I ask for is that the only reason Im trying to access that account is because I had an issue with the order on the account I would like to see if we could get a resolution because I was completely given the wrong items for that order.
Business Response
Date: 05/04/2024
Hi,

Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting help.uber.com.
Customer Answer
Date: 05/07/2024

Complaint: 21665256

I am rejecting this response because:
This has taken too long for something that I believe thats a very simple solution.

Sincerely,

********
Customer Answer
Date: 05/08/2024
*****************
Customer Answer
Date: 05/08/2024

Complaint: 21665256

I am rejecting this response because:
Ive been patiently waiting for a response back from Uber and Im starting to believe theyre just delaying it untill I forgot about it.
Sincerely,

*****************
Business Response
Date: 05/09/2024
Hi,

Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting help.uber.com.
Initial Complaint
Date:05/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Uber breach my privacy data. March 16,2024 I use self service portal to delete my old Uber account ********************* Uber Eats And March 15,2024 I use self service portal to delete my old Uber Driver account *****************, Both accounts was confirmed from Uber , however they wasnt deleted . Instead Uber changed April 1, 2024 email address ********************* to ***************** , changing email instead of delete my account was made against my will. After I officially delete my accounts , and not using them , according privacy data Uber have no rights charging any of my personal information
Customer Answer
Date: 05/06/2024
Please see the attached
Hi, Im also want to provide supporting materials and my appeal thats was ignored by 20 days with all the exhibits of Uber violations of my data .
Business Response
Date: 05/07/2024

Hi,

Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting help.uber.com.
Initial Complaint
Date:05/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
One of the Ubereats drivers try to give me someone elses food. The Uber eats driver did not give me my food and I informed Uber about this incident and they are ignoring me. I have a video footage of the incident and I gave it to Uber. They have been brushing me off. The link is provided below ***********************************************************************************
Business Response
Date: 05/05/2024
Hi,

Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting help.uber.com.
Customer Answer
Date: 05/05/2024

Complaint: 21664986

I am rejecting this response because: They refuse to review the video footage that I have regarding the incident with the driver. ***********************************************************************************
I have provided the link to the Business, several times and they Continue to ignore it

Sincerely,

***************************
Business Response
Date: 05/07/2024

Hi,

Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app.
Customer Answer
Date: 05/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:05/03/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I placed a grocery order with several frozen items several of which were meat based. When they arrived they were all thawed to room temperature. When I reached to alert the organization as thawed meat is generally not safe to refreeze and I had no way of knowing how long they had been at room temperature and they shared that they do not solve for any issues with temperature. The boxes of the items even say do not thaw until ready to consume.
Business Response
Date: 05/07/2024

Hi,

Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting help.uber.com.
Customer Answer
Date: 05/08/2024

Complaint: 21664740

I am rejecting this response because: it did not address the health and safety issues in any way.

Sincerely,

*****************************
Business Response
Date: 05/09/2024
Hi,

Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting help.uber.com.
Customer Answer
Date: 05/09/2024

Complaint: 21664740

I am rejecting this response because the health and safety issues were still not addressed - I only received a form letter saying nothing could be done.

Sincerely,

*****************************
Business Response
Date: 05/09/2024
Hi,

Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting help.uber.com.
Customer Answer
Date: 05/10/2024

Complaint: 21664740

I am rejecting this response because I only received a form response with no acknowledgement or solution to the health & safety issues I raised.

Sincerely,

*****************************
Initial Complaint
Date:05/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to apply at Uber online (5/2/2024) as a driver for some unknown reason the online website has locked me out and I cannot apply for the job now. The support system at the company says my email I provided on the support ticket is different than on the initial sign up. I have the same cell number, yet they would not confirm my identity using it and this literally blocks me out in using their website to sign up as a driver. It may be simply because I misspelled my email, yet they cannot rectify that scenario nor give me another chance to apply for the job!!I tried submitting the support ticket not using my email as when I signed up, but I have no idea which email I used other than the one I have and as a result they refuse to even communicate with me.
Business Response
Date: 05/05/2024
Hi,

Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting help.uber.com.
Customer Answer
Date: 05/06/2024

Complaint: 21664586

I am rejecting this response because:
I try to start the process to become a driver yet I cannot becuase the website is blocking me from doing this. Why cannot they fix this very simple problem by unblocking my account when I press "already have an account" to start the process of becoming a driver. This is basic website access `101 and they are making this more complex than necessary I have given them my cell number and as I mentioned I may have mis typed my email address. My email is *********************** and I can confirm this along with govt issued ID to prove my identity!!!

Sincerely,

***********************
Business Response
Date: 05/07/2024
Hi,

Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting help.uber.com.
Initial Complaint
Date:05/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my phone and card stolen at a music festival. The person who stole my phone fraudulently charged $900 worth of Uber Cash from my phone and/or my debit card. I disputed the charges with my bank and an investigation was launched by my bank, they deemed it as fraud and I was refunded the money. As for Uber, they are insisting that I was charged correctly and that I owe them $900. I am required to pay this $900 in order to ever take an Uber again. After endless attempts to contact their customer service department (which is almost non existent), they insisted that I was charged correctly and I owe them this $900. Taking Ubers is important to me I cannot afford to pay $900 that was stolen from me. All I want is for this to be corrected and made right and to be able to take Ubers again.
Business Response
Date: 05/07/2024
Hi,Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting help.uber.com.
Initial Complaint
Date:05/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Uber eats excepted my order, but never delivered my order. After contacting support multiple times, the company explained that I could not get a because their driver could not find the correct location and failed to deliver the order.
Business Response
Date: 05/05/2024
Hi,

Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting help.uber.com.
Initial Complaint
Date:05/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Simply passing along my feedback to the restaurant, as you stated you would do, is an inadequate response and an insult to a paying customer.I FOUND STRAY HAIR mixed in with my order. There was also CHARCOAL BURN RESIDUE scattered throughout and an ONION PEEL. Most ingredients were completely wrong. This is quite off-putting.The level of negligence and lack of care in the preparation and handling of customer orders is inexcusable. As you can see in the attached photos, a complete refund is the absolute minimum expected resolution for this unacceptable experience. name of the merchant: poulet rouge (**********************) / date of the order: 4/16/24 / total charge: $63.39 / email address on the account: ***************************
Business Response
Date: 05/04/2024
Hi,

Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at help.uber.com.
Customer Answer
Date: 05/06/2024
<*b>
Complaint: 21664526

I am rejecting this response because:<*p>
YES, exactly why I stated that s<*span>imply passing along my feedback to the restaurant, as you said you would do, is INADEQUATE and an INSULT. YOU HAVE NOT READ MY COMPLAINT, AND HAVE MADE UP YOUR MIND THAT YOU WILL NOT HELP NO MATTER WHAT I SAY. I FOUND STRAY HAIR mixed in with my order. There was also CHARCOAL BURN RESIDUE scattered throughout the food and an ONION PEEL. Most ingredients were completely wrong. This is quite off-putting. The level of negligence and lack of care in the preparation and handling of customer orders is inexcusable. As you can see in the attached photos, a complete refund is the absolute minimum expected resolution for this unacceptable experience. name of the merchant: poulet rouge (fairview pointe-claire) * date of the order: 4*16*24 * total charge: $63.39 * email address on the account: *********************************<*span><*p>

Sincerely,

***********************<*p>
Business Response
Date: 05/09/2024
Hi,

Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at help.uber.com.
Customer Answer
Date: 05/10/2024

Complaint: 21664526

I am rejecting this response because:
Don't send a generic response. See the pictures attached. You will see STRAY HAIR and an ONION PEEL mixed in my food. And all you will do is pass on feedback, instead of giving me my FULL money back?

Sincerely,

***********************
Business Response
Date: 05/11/2024
Hi,

Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at help.uber.com.
Initial Complaint
Date:05/03/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered through uber eats from a restaurant called *********** ****. I ordered a lobster roll and a chicken empanada. The chicken empanada was missing from the order when delivered. I contacted uber support but they refused to refund me for the chicken empanada I did not receive.
Business Response
Date: 05/06/2024
Hi,

Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting **************
Initial Complaint
Date:05/03/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone used my debit card to o buy $76 worth of food on the app. I caught this and reported it to Uber eats. Ive been emailing them the information they requested and every time they email its the same thing asking for the information Ive already reported. I called them in the first place to report it and they said that they would investigate this problem. So far nothing has been resolved. Im tired of going in circles talking to them. Can you please help me resolve this issue.
Business Response
Date: 05/04/2024
Hi,

Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting help.uber.com.
Customer Answer
Date: 05/05/2024

Complaint: 21664306

I am rejecting this response because:
They have not been helpful in any way. When I talked to a person on the phone they said they would investigate the matter. Through the app I received no help whatsoever. All I want is for them is to find who used my card information and where. All I was told was contact your financial institution.
Sincerely,

*************************
Business Response
Date: 05/07/2024
Hi,

Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting help.uber.com.
Customer Answer
Date: 05/07/2024

Complaint: 21664306

I am rejecting this response because:
Ive already talked to customer support on the app. They were absolutely not helpful I kept getting the same message several times in a row. They need to be held accountable for allowing someone to use someone elses card.
Sincerely,

*************************
Business Response
Date: 05/08/2024

Hi,

Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app.
Customer Answer
Date: 05/08/2024

Complaint: 21664306

I am rejecting this response because:
Thats not a response thats pushing the blame on me. I reached out got no help. The only way this will be resolved if they find out who used my card and where. That is the only way this will be resolved. I was told it would be investigated and thats what I want.
Sincerely,

*************************

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Uber is NOT a BBB Accredited Business.