Business Profile

Transportation

Uber

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB’s profile for Uber Technologies, was created September 2012. A review of complaints was completed in November 2024. For questions or concerns about your order, please visit help with an order and for questions about refunds, the BBB recommends users to review their Terms of Use (please see 7. Payments - Refunds).

Complaints

This profile includes complaints for Uber's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

21,847 total complaints in the last 3 years.
10,628 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The food that I ordered from Uber eats had visible mold on the food and the food was also raw at the same time. The food was completely inedible but Uber would not refund me my money or offer me a replacement for the food that I received. This is completely unacceptable, the food shown had legit mold all over it but Uber would not refund me my money? And the other meal that I received was completely uncooked. I do not understand how a restaurant could still be operated under this condition. This was also an uber suggested highly rated restaurant.
Business Response
Date: 07/22/2025

Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Customer Answer
Date: 07/22/2025

Complaint: 23633905

I am rejecting this response because: I never received any info via app about this issue.

Sincerely,

Juni Peng
Business Response
Date: 07/23/2025
Hi,
Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *******************************
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally file a complaint against Uber Eats regarding the unjustified closure of my account, loss of account balance, and continued unauthorized charges.On May 24, 2024, I discovered that my Uber Eats account had been suddenly deactivated without any prior notice. At the time, I still had a balance of $250 in my account. I immediately contacted Uber Eats customer service for clarification, but I was only told that I had violated the user terms and conditions. However, they refused to provide any specific details about the alleged violation, nor did they offer any evidence or further explanation.I have repeatedly appealed this decision and expressed my willingness to fully cooperate, including providing any proof or documentation they may require to resolve any misunderstanding. Unfortunately, all my efforts have been ignored, and I have received no meaningful response or resolution from ************************* make matters worse, approximately one month after my account was closed, ********************** continued to charge me the $10 membership fee for a now-inaccessible account. This is not only unreasonable but also a further demonstration of their negligence and disregard for fair treatment of their customers.I am requesting the following resolution:A full refund of my $250 account balance.A refund of the $10 membership fee that was charged after my account was closed.If ********************** or the Better Business Bureau require any additional proof or documentation, please contact me by email and I will provide it as soon as possible.I sincerely hope the Better Business Bureau can assist in mediating this issue and ensure that Uber Eats takes responsibility for their actions.Thank you for your attention to this matter.Sincerely,Peini
Business Response
Date: 07/22/2025

Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Initial Complaint
Date:07/21/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i placed a pizza order to my apartment , door delivery. i provided photo proof of my order quite literally being delivered to the wrong place. i then asked the representative to confirm my delivery *************** refused.
Business Response
Date: 07/22/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Customer Answer
Date: 07/22/2025

Complaint: 23633626

I am rejecting this response because:
i reached out to this deplorable business already requesting a resolution. in turn you told me my order is not eligible for a refund although i provided several forms of proof showing my food was delivered to the wrong location. i also showed the despicable response this business provided.
Sincerely,

******** ******
Business Response
Date: 07/23/2025
Hi,
Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *******************************
Initial Complaint
Date:07/21/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I am sorry to file this complaint but I am seeking a solution for my order I have placed for me and my coworker and we where heading out to go pickup the order and just a prior few minutes to our arrival we get a notification saying that the order was cancelled. Really frustrated on this because despite the order being cancelled by the restaurant I did not get my money back I didnt even get an explanation why it was cancelled. I am requesting a proper solution please. Why should I supposed to paying for something that was cancelled? Thank you
Business Response
Date: 07/22/2025

Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Initial Complaint
Date:07/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I held an uber account under my gmail and my Emory email. I discovered a $9.99 payment to Uber One for both June and July 21. I did not consent to an Uber membership. I was able to retrieve one unrecognized fee back but not for the other. It was difficult to locate the fraud button and the delete account on the ********************** app.
Business Response
Date: 07/22/2025
Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Initial Complaint
Date:07/21/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a loyal customer and had received numerous notifications for 60% off so I decided to take advantage of the promotion, On 07/21/2025 I was ordering from ****** for me and my wife, I ordered one meal and walked into the other room while holding the phone at my side. When I looked at my phone to add to my order, I saw the order had already been placed, within seconds I sought to cancel the incomplete order so that I could re-order 2 meals instead of one but was told I would still be charged for cancelling. I was never given the option to add to the order and felt my issue was never fully understood to begin with. Long story short after connecting with 3 different agents my issue was never resolved and not only was I not able to use the 60% promo code that lead me to order in the first place, I had to spend even more money so that we both would have dinner to eat. I repeatedly asked for a customer service phone number or email and I was very disappointed in the way things were handled.. Please refer to account chat for supporting documentation.
Business Response
Date: 07/22/2025
Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Customer Answer
Date: 07/23/2025

Complaint: 23632875

I am rejecting this response because: I was not helped by support before reporting issue to bbb. I would like to communicate with someone by phone or email to resolve this issue. The customer service experience has been very unsatisfactory to this point

Sincerely,

****** ******
Business Response
Date: 07/24/2025
Hi, Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *******************************
Customer Answer
Date: 07/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:07/21/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Uber is unlawfully holding on my funds and gave no solution. They restrict my uber(rider and driver )account, however there are around $500-550 in my driver account from being an ********************** driver. I did not have any bank account linked on my ********************** app. I tried to communicated with uber mutiple times but they were asking to logon to the app, however the app are diabled by uber. I am out of resouces. and Uber is unlawfully holding my funds.
Business Response
Date: 07/22/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Initial Complaint
Date:07/21/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was doing a delivery for them on the Uber platform. Customer doesn't answer phone or text, has a locked gate. Order is undeliverable. They have me sit in a terrible neighborhood for 20 minutes then tell me they have canceled the delivery. The following day they accuse me of fraud and this Customer ruins my perfect rating by giving me a 1 rating. This company is everything that is wrong with America and shouldn't be allowed to treat their so called partners in this manner. Also they didnt pay me the full amount for the delivery, they gave me 2 dollars to drive 10 miles.
Business Response
Date: 07/22/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Initial Complaint
Date:07/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Uber restricted my account for taking trips without providing a proper explanation. I have reached out to Uber on multiple separate occasions and I did not receive a response. I would like Uber to take a second look at my account.
Business Response
Date: 07/22/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Customer Answer
Date: 07/24/2025

Complaint: 23632313

I am rejecting this response because:

Sincerely,

Zhansheng Li
The merchant promised to contact me to solve the problem, but no one contacted me to solve the problem. I contacted their customer service, but they kept asking me to wait. I waited for a long time, but they did not keep their promise to solve the problem.
Business Response
Date: 07/25/2025
Hi, Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *******************************
Initial Complaint
Date:07/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been complaining about this issue since the day it happened. Im still waiting for a refund. I sent photos to uber and everything. After placing this order through Instacart for uber eats, I called the restaurant to make sure my order was done properly and it still was not. The fish was undercooked unable to be eating and they mixed up my sauces. This will not be resolved until I get my refund in FULL! The order is from Babas Steak and Lemonade!
Business Response
Date: 07/22/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Customer Answer
Date: 07/22/2025

Complaint: 23632281

I am rejecting this response because:
I have been waiting over 72 hours for your dedicated team to reach out to me and issue a refund. Until I see my refund process and you mention here that my refund is processed this issue will remain unresolved and a rejection of your response. I want my refund processed asap. Ive waited long enough.

Sincerely,

******* Madisyn
Business Response
Date: 07/23/2025
Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Customer Answer
Date: 07/23/2025

Complaint: 23632281

I am rejecting this response because:
I want my refund! This will ONLY be resolved when I get my refund! Your in chat support is refusing to give me my refund and Im not closing this case until my REFUND is given!

Sincerely,

******* Madisyn
Business Response
Date: 07/25/2025
Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Customer Answer
Date: 07/25/2025

Complaint: 23632281

I am rejecting this response because:

I have NOT received my refund yet! This dispute will not be settled until my refund is issued! Its been almost two weeks no one will reach out to me. I want my refund or this will remain an active dispute!
Sincerely,

******* Madisyn
Business Response
Date: 07/28/2025
Hi,
Thank you for reaching out to Uber Support.
Our dedicated team has previously followed up with you via in-app support in regard to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *******************************.
Customer Answer
Date: 07/29/2025

Complaint: 23632281

I am rejecting this response because: With your follow up I was told there is no refund. I will only accept my full refund in order to settle this dispute. No one has contacted me through the app or anything so your lying. Once you state here that my refund is issued and I get a email stating that, I will not accept your response.

Sincerely,

******* Madisyn

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Uber is NOT a BBB Accredited Business.