Business ProfileforBauer's Intelligent Transportation, Inc.

Hello - We booked two large shuttles through ***** Transportation for our Wedding on July 16th, 2022 in *********, **. On the day of the wedding, one of the two shuttles did not arrive at the pickup location on time to be able to shuttle guests from downtown ********* to the wedding venue about 20 minutes away. The one shuttle that did show up had to double back to pick up the remaining passengers, resulting in a 45 minute delay in our wedding ceremony. The bus that was late was available to drive passengers home that night after the wedding events were complete. For weeks I have been trying to get a resolution with *****. It is my understanding that due to employee turnover and other employee personal issues, the matter has been lost in the shuffle. Last week I spoke to the 3rd different person at the company, ***************************, who assured me he would work on this claim but as of today there is no update and no details as to when an update will be provided. The prior two employees I spoke with directly on this matter were ******************************* and ***********************. The first email I sent ***** trying to resolve this matter was on July 22nd. I have sent almost a dozen emails since then and have called in to their customer service at least 5-6 other times. The company is not cooperating in resolving this matter. I believe fair compensation would be one quarter of the total amount we paid, given that one of the two shuttles was not available for half of its responsibility (getting guests to the wedding). The total cost for the two shuttles was $3,271.52 so I would like to be refunded $817.88 to put this matter behind us.