Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paramount+

  San Francisco, CA 94107-2153

• 

  CBS Interactive Inc

  9920 Corporate Campus Suite 1000 , Lousiville, KY 40223

• 

  CBS Interactive Inc.

  1401 W Cypress Creek Rd STE 200 Fort Lauderdale, FL 33309

• 

  Showtime Networks, Inc.

  1633 Broadway New York, NY 10019

• 

  CNET

  30 Jericho Executive Plaza Jericho, NY 11753

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a subscription for Paramount+ streaming app paid through ******* (Xfinity). I had a lot of problems accessing the app and was told by ******* (Xfinity) that my cable box was old, so I got it replaced with a newer one. I have been able to access all my other subscription services with the new box, but the Paramount+ App continues to give me a "Invalid User ID or Password" error when I try to log in. ******* (Xfinity) has done everything they can to resolve my issue and tell me it is an issue for Paramount+ customer service. Herein lies the major issue, because Paramount+ does not have any customer service. They have a lot of automates services, but if your issue doesn't fall neatly into one of their preset functions, You can't get help. They do not provide a way to contact a customer service representative. I have literally spent hours trying to resolve this issue that would take about 5 minutes with human contact. I don't even get the opportunity to wait on hold for an operator. Nothing. I want to be able to access the service for which I am paying or I want them to wish I could.

  Business Response

  Date: 01/27/2023

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 01/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  They can call me at ************.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel my subscription to Paramount+ online back in December 13, 2022. I received a form email saying this: Hello! Thanks for reaching out. Due to higher-than-normal volume across our **************** teams, our responses may be delayed. Please know that we are working hard to respond to all inquiries. In the meantime, you can find quick answers to FAQs at help.paramountplus.com. Thank you for your patience!Your case has been assigned to an agent and will be handled as soon as possible. Your case number is xxxxxxxx.I assumed that meant my account would eventually be canceled and that was that. NOPE! Big NOPE. They charged me on December 24th and then again yesterday January 24th. That's when I noticed the issue. I contacted customer service letting them know they made this mistake and that I would need a refund. I figured it would be a simple transaction.Well, they refused to refund me. They said that an email went out on December 13th stating they could not delete my account. No email exists. I looked in my inbox, my spam, and my deleted messages. Nothing. They could've easily done the right thing and just given me my money back, but they decided to give me the run around over and over. Anyway, DO NOT sign up for Paramount+ - they make it extremely inconvenient to cancel.

  Business Response

  Date: 01/26/2023

  Dear ****,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  We researched your case, and our records show that you signed up through an iOS or Apple device. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.
  
  To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel
  
  If you have any ***************-related questions (i.e. billing, account changes, cancellation/refund requests etc.), please contact iTunes directly for further assistance using the information below:
  
  - iTunes: Visit ********************************** contact iTunes Support.
  - ********* Visit ************************************************************** click on the appropriate topic for support.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/24/23 I contacted paramount+ via their live chat on the website. Upon waiting for 35 minutes their agent came into the chat began typing a message and then ended the chat without a word being said. I have contacted paramount+ numerous times over the time of my subscription about their services not working properly and that it's my fault they don't work properly. Even though I subscribe to multiple other streaming services and don't have any issues with my downloads playing but with paramount+ my downloads always mess up and paramount does not want to do anything about this. They won't even talk to me about it or try to work out a solution to said issues. They need to credit my account for their poor business practices and to help make this halfway fair for me. They won't talk to me or anything so there's no other solution for me besides to either cancel my subscription or contact you guys about this and maybe that will let them know I am not messing around with them and they will actually contact me back and let me know what is going on.

  Business Response

  Date: 01/26/2023

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered while streaming. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any streaming issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The streaming service for Paramount Plus CBS is substandard compared to other streaming services and many times unable to log into the account. I have several streaming services across a wide variety of platforms and this is the only one that buffers, cannot log in, voices do not match visual. This is not a busy time of the day for their service I have tried to log in in the middle of the night. I have attempted to work with Paramount in the past with zero results and now today Jan 24, 2023 I cannot log in until I agree to their new terms. The terms state that even though you may accept them today they are subject to change at any time, so you are required to check back and re-read the entire agreement (this is according to their website) to check for changes. Changes in the terms agreement are subject to change any time and without notice - so it is a mute point. No person can possibly re-read their terms of service everytime they view CBS - this is ridiculous. CBS is basically asking to sign a blank agreement in what I believe should be an FCC violation. Today I went to cancel my subscription and cannot because I cannot log in because I do no agree to the terms. I have tried to send messages thru their website form - it will not go through. I tried to call - you cannot reach a human being at all, even leaving repeated requests for a call back. Now, I have to file a theft report with my bank to stop their auto payments. Shouldn't holding someone's account hostage be illegal? Please cancel my account and refund last payment immediately. Any additional banking costs incurred to place stop payments will also be reported and I expect a refund on that as well.

  Business Response

  Date: 01/25/2023

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:01/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Paramount + account has not worked properly for that last month. I have contacted Paramount + several times via email and phone. They have replied with emails that appear to be a standard scripted response. This is a service that I pay a monthly subscription for and I have not been able to receive my full usage. Paramount + has handled this very inconsiderately. I believe that they have no desire to remedy this issue. I know of several other Paramount + customers that are having the same issue as I am. My desired resolution is to have prompt attention to the mater and to have a high level agent from Paramount Plus's escalation department contact me with details and timelines as to when I will receive my full subscribed to subscription benefits. I do not appreciate the scripted/computer "bot" responses that I have been issued so far. They have been ignoring my complaints and do not care. They appear to be a money-grabbing and soulless corporation.

  Business Response

  Date: 01/24/2023

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered with streaming content. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:01/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction was today after my trial ended. I was billed $10.81 for my subscription. The app is buggy, crashes all the time. Some shows have movies and spin offs available and not the full series. Audio sometimes switches from ear to ear. I dont want to continue my service. Called and asked for a membership cancellation and refund. Got my cancellation but no refund. Thats wrong. I dont another month. I just want to immediately end my service and get my refund. Its not late in the billing cycle too, literally was billed this morning. Their chat to agent system doesnt work. The bot immediately ends the session. Talking to them on social media abruptly ends when you mention refund. Chatting with them via text also abruptly ends when you mention refunds. Also the hold times to call is an hour. This is weird. It shouldnt be hard to speak to someone about this.

  Business Response

  Date: 01/24/2023

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $10.81. Please allow 7 to 10 days for processing to your financial institution.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:01/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial to the paramount+ service upon cancelling they gave me a free month. This was at the beginning of December. I did not use the service as I didn't find much value in it. Given that I had cancelled in early December I didn't really think much of it. Fast forward to January I'm getting emails telling me to update my payment method as if they are trying to charge (Cancelled in December so they really shouldn't) When I went to investigate, it showed that I was still subscribed even though I had cancelled a month prior. I cancelled it once again on 1/18 to make sure I wouldn't be charged. After I had cancelled paramount+ immediately charged me $4.99. I want to point out again that I cancelled not once but twice prior to them charging me.My encounter with support didn't go so well. They claimed that I renewed prior to cancellation which simply isn't true. As I had pointed out above I had cancelled twice. They don't give refunds according to their terms of service (their subtle way of telling me there is nothing I can do about it). I imagine as a joke, they offered a free month. Not sure how the month is free after they just charged me. I honestly feel like that was put in just to intentionally get a rise out of **** just want my money refunded back. It should have never left my bank account in the first place. I would rather not have to go through the process of a chargeback for such a little amount which is why I'm starting here first to resolve things in a decent manor.

  Business Response

  Date: 01/24/2023

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $4.99. Please allow 7 to 10 days for processing to your financial institution.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 01/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought that Paramount plus was the same as Paramount. I just wanted to have access to *********** for my husband. When I signed up and saw that I did not have access i cancelled it. They will not refund me the annual fee. They said it is nonrefundable. This is a scam because people are made to believe that Paramount plus and Paramount are the same and they are not.

  Business Response

  Date: 01/23/2023

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered with your subscription. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $24.99. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription, effective immediately.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to paramount; unhappy with the service they provide- I canceled their service on 12/16/22. Paramount then offered me a free month subscription; (it is probably done to entice customers back). I accepted the free one month subscription- however; I was unaware they would continue charging for something I already canceled. On 1/18/23 paramount stole $9.99 from my PayPal account. I notified them immediately (same day) to ask for the situation to be corrected as I had already canceled their services. It was impossible to get a customer service representative- after 25 minutes of chats being ended - they accepted my request- only to be denied. When I explained the situation- they replied they would not be returning my stolen money but offered another one month free of a service I do not want. I do not want their service; I would like my stolen money to be returned.

  Business Response

  Date: 01/19/2023

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered with your account. We researched your case, and saw that a refund in the amount of $9.99 was issued on 01/19/2023 and a confirmation email was sent.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:01/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to try Paramont + for a free week on 1/10/23 & went to cancel it 1/17/23. I hit cancel subscription & an offer for a free month came popped up and I accepted it! The question came when my due date showed 3/17/23. I went to my bank & saw I had been charged $5.40. I then called ***************** a 30 minute hold by the way, trying to get this worked out. I explain to a call center representative, that didnt speak very good English, the chain of events. She says they have a no refund policy. Shes asking me if I will except the free month after being charged. I told her that I had 1/17 to cancel & I was doing that when offered an extra free month. I wasnt informed that Id be charged 1st then get free month. Once she saw I wasnt playing the game as they are most likely trained to do a script, she says she can offer 1 time curtesy return fee. I ask about the offered free month. She tells me that she can see that I used P+ quite a bit so I got my free week. She then starts talking about the time of cancellation being 11 & I didnt cancel early enough of the 1/17 & thats why I got charged. I asked for supervisor to which she said they were all busy. She informs me that I have lost nothing as I got good usage for free week & up to 7/10 days to get money back into my account. I ask her about the bait of a free month, to which she asks me to move on from this issue. She informs me the only way to do the 1 time courtesy refund was to cancel my subscription!!! So no free month, as baited, & charge me after I accepted, stating I didnt get cancellation in on time. Make those stipulations known before sign up!!! Anyone reading this beware of their sketchy business practices & scripted out of country customer service responses to problems with subscriptions & billing. I will tell anyone that will listen not to do business with this group! Make a customer happy get great referrals, treat them wrong lose business by the handful.

  Business Response

  Date: 01/18/2023

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any coupon issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 01/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that its only a proposed resolution, therefore Ill need to finish speaking with their representative to see if they indeed will make this right!

  
  Sincerely,
  
  *************************