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Business Profile

Searchers of Records

TruePeopleSearch.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Important information

  • Customer Complaint:

    TruePeopleSearch.com came to the BBB’s attention in October 2018. A review of complaints was completed in October 2024. Complaints processed by BBB state issues with personal information being reported.

    Please visit TruePeopleSearch Privacy Policy to see how information is obtained, and if you would like your information removed, please visit Removals.

    For additional support, please visit TruePeopleSearch's Help Center.

     

Complaints

Customer Complaints Summary

  • 348 total complaints in the last 3 years.
  • 90 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried several times to remove my information through their opt out process and it keeps telling me that I they cannot confirm my computer or email or number yet it is there for the public to see. Actually, their site displays years of info which I definitely did not consent to share. This needs to be removed bec it makes me feel unsafe and prone to theft.

    Business Response

    Date: 11/10/2022

    Hello,
    All the information on our site is legally obtained from pubic records.
    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:11/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I happened to ****** my phone # recently and I was shocked that right away this website listed my whole home address right in the search results. I've attempted to follow their instructions to have the information removed from their website several times now and nothing was ever removed. This information being so easily accessible has me extremely uneasy and I'm angered and frustrated that even when I try to take the necessary steps to protect myself, this website doesn't hold up to their end of removing the info.

    Business Response

    Date: 11/07/2022

    Hello,

    We apologize for any inconvenience. The screenshot provided has no listings that match the information that was given. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 11/14/2022

     
    Complaint: 18366835

    I am rejecting this response because:

    Nothing has been fixed. They're saying that they don't see my information there, however, when I ****** my cell phone #, one of the first search results is my home address from their website. My name is no longer listed in their search results from their website specifically so I can't give "profile" information  they're requesting, but my address and previous residents' names are still attached to my cell phone # if ******d.  I do not want my address and cell phone # linked on their website. Just because my name doesn't populate on their website when doing a search inquiry doesn't mean this situation is rectified. I want my home address to not be listed on ****** when searching my cell phone #. 


    Sincerely,

    *****************************

    Business Response

    Date: 11/15/2022

    Hello,

    Please follow the instructions at this link. We send automatic updates to ****** when we update our site, but it can take them months to cycle through updating their entire data cache.

    https://support.google.com/websearch/answer/9673730

    Best Regards,
    TruePeopleSearch Customer Support

    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:11/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is displaying all of my person data. Name(misspelled), address, email address, age, relatives. I do not want my information to be given out to anyone with just one or two clicks of their mouse. Please make them remove it immediately. I had contacted them awhile back and they promised to remove it then, but it's all still there. Thank you, ****************************

    Business Response

    Date: 11/07/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:11/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The internet site -truepeoplesearch.net- lists my personal information to whole world without my permission. My name, age, telephone number, address and even a map image and link of my neighbourhood are prominently displayed without my consent. I'm extremly concern about my family's safety. People even can request a full background report through this website; this insanely absurd. Eventhough I've requested a removal all my personel information utilizing the steps on the web site, I could not get any result at all. Due to the nature of my profession, I give out many business cards and this website's behaviour is a an obvious treat to my family's safety and privacy. I'm requesting an immediate help to remove all my information from this website and their database, also prevent them sharing any of my information under any circumstances in the future as well. Thank you.

    Business Response

    Date: 11/06/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:11/04/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this web site posted my name phone numbers all the address my emails my age date of birth age and year i born. I contacted them by email to removing everything on my name they did not do anything. I never approved to anyone to add me at their web site. This is very seriously and i don't have privacy at all .please help me to fix this problem to removing everything from their web .this is unacceptable if you guys help me thank you .i don't want people see my name address all phone numbers and all my emails at this kind of web site. whos giving them permission to do that. i do not give them permission to do this. Its my private life if you guys think to file a settlements against them please do so .they sale peoples information to others probably.thank you again.

    Business Response

    Date: 11/06/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 11/06/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Beynour Alil   I like to see that they Really removed Evrything and please do not do again this kind things becouse is not fun and look like I do not have my own privacy. I need full of my privacy. Here in America you guys saying that ******* has privacy but not. Thats not good . Thats why they sale and its easy access to bad guys to take people privacy information. You should do not do this . If you asking me that truesearch people Buisness or whatever is it should be baned from the government. But I really want to see that they actually removed . I need confirmation number and who was removed . I need for my record . Thank you.

  • Initial Complaint

    Date:11/04/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TruePeopleSearch.Com, this company have no regard for the safety of the people, they have placed in there website all my personal information without my authorization. Im receiving so many calls off scammers, thieves and indicen people that I never meet in my life I am shack that all my information my personal information is in this website I demand to be torn down immediately because its causing me and my family harm please I need a help immediately in this matter for my safety and the safety of my family. These companies should be punch because this is a criminal act.

    Business Response

    Date: 11/06/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:11/03/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/3/2022 I ******d my phone number because I keep getting random numbers calling me. Once I ****** the number this website had all of my person information on it. Every address I've lived and my current address. My full name number. This is so dangerous I'm terrified that this much information is out there. I don't feel safe because of it. Please please Have this taking down. I never gave my permission for this website to post my information.

    Business Response

    Date: 11/06/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:11/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 1, 2021 I noticed that my personal information is being shared on TruePeople Search website without my permission and I would like to know how do I have this removed or submit a request for my personal information, phone number, addresses, associates, family members,court records be removed from their site. I haven't given any consent to TruePeople Search to include my name or information on their database, website, or for them to publically display such.

    Business Response

    Date: 11/02/2022

    Hello,

    We are happy to assist you with the removal of your information from our website. 

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
    You will need to click 'View Details' on your search result to see the 'Remove' button, which will be at the very bottom.
    https://www.truepeoplesearch.com/removal

    If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.


    Best regards,
    TruePeopleSearch Customer Support
    https://**************************/contact

    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

     

  • Initial Complaint

    Date:10/31/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    True blue has advertised all my personal business on ****** I want ******************** removed please my name my address my phone my old address my email all ******************** is out for the world to see they have it under ***** *************************** Im 55 years of age please help get it removed

    Business Response

    Date: 11/01/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:10/29/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please delete all personal information and data referencing my name, address, phone numbers from the TruePeopleSearch.com website. I have followed its instructions to remove the listing, without success. The information is personal and nowhere else on the web other than this site. It is disturbing. In the past week, I have received harassing phone calls and, ultimately today, filed a police report. The police came to the house to confirm and, following the police instructions, I did a web search on my cell phone number - for the first time ever, and was shocked to see all the detail on TruePeopleSearch.com. Thank you, BBB, for being the intermediary.

    Business Response

    Date: 10/30/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 11/05/2022

    Better Business Bureau:

    With thanks to Better Business Bureau for its mediation, I have reviewed the response made by the business in reference to complaint ID ********, and the business has honored its pledge.

    Sincerely,

    ******************************

TruePeopleSearch.com is NOT a BBB Accredited Business.

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