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Business Profile

Retail Wine

Wine.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Wine.

Complaints

This profile includes complaints for Wine.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wine.com, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/15/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a gift basket from ***** Steak who uses wine.com to fulfill their orders. The basket I ordered included two bottles of wine and an array of products. The receipt received one bottle of wine and a small snack box. Not what I purchased. I called Omaha Steaks to rectify the issue and was informed that the vendor wine.com was unwilling to assist as they indicated the correct products were delivered. This was absolutely not true. I ordered two bottles of wine, only one was delivered and it was not the brand I ordered. In addition the other box items were also missing. I ordered a dry sausage, never received, mustard, never received, cookies, never received. If the company is unable to fulfill orders correctly they shouldnt take peoples money.

      Business Response

      Date: 04/28/2023

      Hi ******,
      My name is *****, I am a member of the Leadership team at Wine.com. I want to start off by apologizing for all the confusion and mishaps with your Order. It is true we are affiliated with ***** Steaks however, we are limited when it comes to fixing ***** Steak Orders. While we do provide the wine for these orders, unfortunately, ***** Steaks are more inclined to correct your order, and they will contact the issue.

      Thank you for the feedback.

    • Initial Complaint

      Date:10/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase order ******** at wine.com and they were supposed to use my remaining gift card but instead charged my card ending **** $35.58. I asked wine.com to fix and they refunded my card ending **** for the mistake but then also debited $35.58 from my card ending **** on 9/24. I have since sent 4 emails asking for an explanation and refund for the second mistake and no one has responded.

      Business Response

      Date: 04/28/2023

      Hi *******,
      My Name is *****, I am a member of the Leadership team at Wine.com. I want to start off with a sincere apology for the inconvenience. Moreover, I am sorry for the delay, we do not intentionally ignore E-Mails I would like to have our team investigate this error. 

      Thank you for your feedback!

    Wine.com, Inc. is NOT a BBB Accredited Business.

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