16 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Monica E
1 star04/22/2024
I ordered a bottle of champagne for a birthday a week ago. It never arrived. They asked for a week, I called back in a week. They would not resolve the issue and just kept asking me to call back. NEVER USE THEM!!!Review from Brian S
1 star04/11/2024
Ive been a stewardship member for about eight months. Apparently you can buy too much wine from Wine.com and theyll blackball you. Went to place an order for around $230 and they would not accept my credit card any longer. I made half a dozen phone calls, including one conference call with Wine.com representative and someone from my credit card company. Theres nothing wrong with my **** card. They just dont want to do business with me apparently. After multiple calls, text sessions, and no response from Wine.com saying they found the problem, I am letting the world know they just customers randomly. CustomerService follow up is not existent.Review from Raymond K
1 star12/09/2023
Worst customer service. I tried to contact their **************** 4 times for an order I placed and the only answer I got from Chats was Pending or they will contact me. Obviously I will cancel my order and dispute my Credit Card charge.
Wine.com, Inc. Response
12/12/2023
Hello *******,Thank you for your feedback.We have reached out to ***** and escalated this matter on your behalf.They have advised that on 12/4/23, you requested that your package be re-directed to a ***** Pick Up location.On 12/6/23, your package was ready for pick up and an email notification was sent to you.***** has advised that you picked up your package on 12/11/23 from the requested holding location.Please let us know if there are any discrepancies as to what ***** has conveyed to us and we will certainly make it right by you.We apologize for any inconvenience you may experienced.We appreciate your feedback as we continually work to improve our ways to better serve our customersReview from Cris D
1 star11/04/2023
This company is terrible and I wish I had seen these complaints before purchasing. I bought $325 bottle of win for an anniversary gift. The gift arrived 3 days late (they made me pay separate for shipping) with no accurate tracking. I paid to have it gift wrapped. It arrived it clear plastic wrap not as described The gift message was written on what looked to be the return label or receipt in point 6 font. I would never purchase from this company again.Wine.com, Inc. Response
11/06/2023
Hello ****,
Thank you for your feedback. We are sorry to hear you were not satisfied with your gift order. In further review of your gift order, it appears that you were not charged for any shipping charges since you applied our Promotional Code: FS99TREAT. Please be aware that the delivery date selected is only an estimate as we do not guarantee delivery dates via ***** Ground. This is noted in our check out process on our website. We do have expedited shipping options for an additional charge. You can find tracking details in your Wine.com account under Order Status. Emails regarding the tracking status were sent to the email provided when creating your account. We ask that you check your junk/spam folders as we are considered an "adult content" website and our emails sometimes end up in those folders. We apologize for any incorrect items that *** have been delivered such as the Red Velvet Gift bag. I went ahead and credited your Wine.com account for the missing gift bag. You can find the gift card purchased for you in the payment options when you are ready to check out. The order number for this gift card purchase for the Red Velvet Gift Bag is 33251756. Thank you again for your feedback. We are always striving to provide the best service to our customers and your feedback is greatly appreciated.
Review from Shelly H
1 star01/04/2023
Stay far away from this company. Theyre a total joke. Never received Christmas gifts sent out and spent 4 hours on the phone getting no where. This company should do everyone a favor and shut down. Give your business to an authentic business. They have no corporate office to contact as well. Big zero inWine.com, Inc. Response
04/05/2023
Hi ******, we are sincerely sorry for the poor service you received this past holiday. While this is not a common practice of ours, providing good customer service is something we take very seriously. In case it was missed, our corporate gifting minimum is 25 or more recipients. This information can be found on the corporate page on our website. Thank you for your feedback - this does not go unnoticed!Review from Jayakumar K
1 star12/16/2022
I received a gift package ordered by our company. The order was for 2 wines and a holiday gift box with candies and cookies. The package had only one wine and the holiday gift box. Another wine was missing. The packing list showed all 3 items. I called the customer support twice - they said that they would follow up with warehouse and the warehouse would contact me. No one contacted me yet. I also reported the issue via email to the customer service email. No response.Based on the reviews and complaints about this company in BBB, it looks like their business operating model is to cheat.Wine.com, Inc. Response
04/18/2023
Hi, my name is *****, I am a Lead at Wine.com. I want to apologize for the inconvenience you've experienced with the following gift order. We take full responsibility for all the trouble we have caused you. Following up with our customers is something we take full priority in. I will relay your review to management and enforce a change in the near future. Thank you for your feedback.Review from Steven S
1 star12/12/2022
Tried to order 14--17 bottles of wine using one of their "free shipping" codes if buying more than $49 worth of wine. They continued to try to charge me over $100 in shipping. Spent over an hour on their "Chat." Spent time with customer service; no resolution. They would say one thing, but no change in their shopping cart charges. After reading other reviews, I am so glad I did not give them my credit card info. Buyer Beware!Wine.com, Inc. Response
09/29/2023
Hello ******, we are sincerely sorry for the poor service you received this past holiday. While this is not a common practice of ours, providing good customer service is something we take very seriously. We understand that you were having difficulties trying to apply two promotional discount codes to your order. In case it was overlooked, our promotional discount codes cannot be combined with another promotional discount code. Also, there are situations where an expedited shipping method is required include but are not limited to sending orders to ****** or ******. We are always offering new promotional discount codes on our website and hope that you give ** another opportunity to showcase our excellent customer service. Thank you for your feedback as this does not go unnoticed.Review from Gideon O
1 star03/15/2022
I ordered almost 200 bottles of champagne for a program without any issue at that time, after 24hrs, I received a cancellation email without any explanation.. I called customer service three consecutive days to find out why my order was cancelled and it there could be something wrong with my account.. They will tell me to hold on for them to contact another department, and only for them to come back with an excuse that, the other department is busy and they will return my call.. This happened three consecutive days and they never gave me a call back. My issue is, if the customer service cannot tell me why my order was cancelled then what is their role over there? I tried the online chat and they referred me to call their customer service line. They left me frustrated and they wasted my time. Im looking at other sites to place my order and I wouldnt recommend this site to anyone at all. Im not even sure if its real or fake.Review from Laura K
1 star12/30/2021
Ordered on the 12/13 for a local SF delivery on the 12/15 (which I purposely picked - a Wed when my boss would be home). Wine.com didn't even ship it until 12/15. Then ***** totally messed it up. On 12/20, ***** left it at an empty house despite it being "signature required," My boss had left for Christmas vacation so never received it. By the time I figured out that she didn't get it and contacted Wine.com, it was 12/30. So a full 17 days after ordering. And Wine.com's response? After admitting they could see online that the signature did not match, I was told that Wine.com couldn't replace the order until they "investigated" why ***** left it (which would take 48 hours). Are you serious? I'm 40 minutes on hold at this point waiting for a supervisor to make this right, because they do not empower their customer service reps to do so without authorization. By the time I get this resolved I honestly could have gone to Bevmo and driven it to them myself. Never, ever again will I do business with Wine.com. Wish I'd seen their D- review before I ordered. Hope whomever signed for it enjoyed the bottle of Veuve.Wine.com, Inc. Response
01/11/2022
Hi *****, I am so sorry for this experience you had and even more sorry that this was your first interaction with us! I see you spoke with *******, who sent a replacement on 12/30 to your recipient, which was signed for accordingly. I'm glad that was taken care of, though I'm remiss it took so long. That said, I do absolutely appreciate the feedback provided and we'll take a look into our policies regarding ***** investigations. Thank you for taking the time to address this with us and if you need anything at all, do not hesitate to reach out to us and ask for me directly. Best,******* **************** ManagerReview from Todd G
1 star12/30/2021
AVOID - AVOID - these folks are a complete fraud - avoid at all costs
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