Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Rental Listings

Zumper

Reviews

Customer Review Ratings

1.43/5 stars

Average of 80 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromJiasheng W

    Date: 12/05/2023

    1 star
    I really had terrible experience as a landlord with customer care about my account.
  • Review fromDebra G

    Date: 11/06/2023

    1 star
    They will not take me off their mailing list tired of it

    Zumper

    Date: 11/29/2023

    Hi Debbie, we're sorry to hear you'd like to remove yourself from receiving future emails. You can achieve this by clicking "unsubscribe" from the footer of any one of our emails. If you have any issues, please don't hesitate to reach out to us at [email protected]. Thanks!
  • Review fromElizabeth H

    Date: 11/02/2023

    1 star
    I inquired about a houe and got an email wanting all my info to prequalify. I just wanted to know about pets!! I recognized it a a scam right away and said I would report them. They are based in San Francisco and renting homes in Arizona - what!!!!
  • Review fromMisty W

    Date: 10/29/2023

    1 star
    Its full of scams dont do it . The house was legit but price wasnt and took money so please dont trust them. Zumper tells you after the fact smh
  • Review fromSandrine T

    Date: 10/22/2023

    1 star
    5 days now trying to reach someone for visiting a property and nobody answered phone, emailvery very Bad
  • Review fromDee H

    Date: 10/22/2023

    1 star
    I got scammed. Took my hard earned money and never saw inside of apartment.
  • Review fromCatherine O

    Date: 10/05/2023

    2 stars
    I try to put in. How much rent I want to pay and they give me rent I can't afford.
  • Review fromWARREN S

    Date: 09/22/2023

    1 star
    I believe what this company does is charge for an application, then later tell the prospective renter/****** that the property is no longer available.... ************ has my property listed and they have no right.... I believe you are looking at a scam situation with these people
  • Review fromBrenda F

    Date: 09/11/2023

    1 star
    I am a renter and searching through this app was the worst. Not only was every single listing a scam(not sure how they get codes for people to walk in the property) but the fact that there is no phone number or live chat to speak with someone at zumper. Only get an automated message. Not cool!! People are getting scammed out of their hard earned money. Zumper should be shut down
  • Review fromAri G

    Date: 09/10/2023

    5 stars
    Great customer service, I had just bought the report service and couldnt get the link to load at all. I was nervous Id been tricked into something but theyre legit and **** answered immediately. Thank you!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.