109 Customer Reviews
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Review from XIHONG L
1 star04/16/2024
My account was activated, then blocked, then activated again and my listing went live, then shortly after i was blocked again for violating term of use? I kept asking what exactly i violated because it's prob some innocent faux pas versus a serial crime I'm committing. The customer support would not tell me why and simply blocked it without further explanation. Do you really expect me to be able to parse your entire terms of use... without a law degree?? Can you please offer an explanation so i can make necessary changes?
Zumper Response
04/18/2024
Hi ******, We're sorry to hear you had a difficult time verifying your identity to post listings. We hope you understand that we have a rigorous identity verification process designed to protect our community, including renters and listers like yourself, from potential fraudulent activities. We understand that it can be challenging sometimes, but we are committed to creating a trustworthy environment for our community. Having said that, we have reviewed your documents and are pleased to confirm that your account is now active. Were also very sorry to hear about your experience communicating with our team. This doesnt sound like the level of service we aim to deliver, and were looking into the issue further to prevent it from happening again. Please accept our sincerest apologies, and let us know if there is anything else we can do to support you.- Zumper SupportReview from Ken F
5 stars03/28/2024
Zumper is always ready to help people looking for new Apts.They are very helpful in answering any questions you might have.*************** ********,******Zumper Response
03/29/2024
Hi ***, Thank you for sharing your experience with Zumper. We're delighted that our team's readiness and helpfulness made your apartment search a smoother and more enjoyable journey.Your feedback is incredibly valuable to us, as it reaffirms our commitment to providing exceptional service. Please don't hesitate to contact us with any future needs or inquirieswe're here to help!Best, Zumper TeamReview from paul w
1 star03/04/2024
I just want to delete my rental information. I have sent them many emails but they have not solved my problem. So far, other websites and mutually reprinted websites have deleted my rental information and pictures, except their website padmapper. and zumper haven't deleted any of my rental information so far, and they don't accept phone service.Zumper Response
03/05/2024
Hi **, Thank you for reaching out to Zumper. I apologize if our Support Team has not yet responded to your inquiry. We can certainly help with this request!I've gone ahead and removed your 2 properties from appearing in any search results on Zumper/Padmapper. Please allow a few hours for changes to sync. If you need anything else or want to follow up on this request you can reach our support team at ********************************** and they will get back to you as soon as possible. Best, Zumper TeamReview from Kelli B
1 star02/18/2024
Not good. Posted, but was flagged using your rules provided by your staff to me in an email. I couldn't figure out what was going on. I then get an email saying that I violated their policy... just like ************ listed below my post in here. What the heck? I did EXACTLY what the email sent by your staff told me to do. Yes, I've jumped through hoops, climbed mountains, went skydiving .. ***************. Very disappointed as I really need to use your platform. DISGRUNTLED AND FEELING VERY DISRESPECTED!Zumper Response
02/26/2024
Hi *****,We're sorry to hear you had a difficult time verifying your identity to post listings. We hope you understand that we have a rigorous identity verification process designed to protect our community, including renters and listers like yourself, from potential fraudulent activities. We know that it can be challenging sometimes, but we are committed to creating a trustworthy environment for our community. Upon reviewing your account, it appears your verification failed because your posts do not follow our terms and conditions. If you think this is an error, please contact us at ***********************************Review from Carol L
1 star01/30/2024
If I could give zero stars I would. It's ridiculous to try and communicate with anyone at this organization. I have a legit rental and I've had to jump through so many hoops multiple times to try and list my property. I get different people responding via email who have not read the previous emails and finally was told "I have violated their policy" but have not idea what that means or how to rectify the issue. This company should just call it quits - It's so bad.Zumper Response
02/02/2024
Hi *****, We're sorry to hear you had a difficult time verifying your identity to post listings. We hope you understand that we have a rigorous identity verification process designed to protect our community, including renters and listers like yourself, from potential fraudulent activities. We understand that it can be challenging sometimes, but we are committed to creating a trustworthy environment for our community.Having said that, we have reviewed your documents and are pleased to confirm that your account is now active.Were also very sorry to hear about your experience communicating with our team. This doesnt sound like the level of service we aim to deliver, and were looking into the issue further to prevent it from happening again.Please accept our sincerest apologies, and let us know if there is anything else we can do to support you.Review from Manfred T
1 star01/28/2024
It looked promising, but my account verification phone SMS never arrived. After a lengthy email exchange where I provided copy of ID and several proofs of being the apartment owner they just said that my account violates their terms of use without any specifics. Doesn't stop them from sending me their junk emails.Zumper Response
02/02/2024
Hi *******, We're sorry to hear you had a difficult time verifying your identity to post listings. We hope you understand that we have a rigorous identity verification process designed to protect our community, including renters and listers like yourself, from potential fraudulent activities. We understand that it can be challenging sometimes, but we are committed to creating a trustworthy environment for our community.Having said that, we have reviewed your documents and are pleased to confirm that your account is now active.Please accept our sincerest apologies, and let us know if there is anything else we can do to support you.Review from Jessica G
1 star01/23/2024
If I could 0 stars I would. I wanted to add a listing for a property and asked to verify with confidential information in order to be approved . I send them my drivers license and they denied me. Without giving any sort of explanation as to why they simply decided to deny me all together and no longer have access to that account. I never posted anything AND I gave them my drivers license. I dont have a criminal record either. Please find another website to search or list your properties. Theyre a scam.Review from Elizabeth G
2 stars01/14/2024
I posted and was tryna publish the apartments but it didnt show on map it just kept saying pending and I had to identify my id too n didnt recognize it yall have to fix this situation I would really appreciate it alotZumper Response
02/02/2024
Hi *********,We're sorry to hear you had a difficult time verifying your identity to post listings. We hope you understand that we have a rigorous identity verification process designed to protect our community, including renters and listers like yourself, from potential fraudulent activities. We understand that it can be challenging sometimes, but we are committed to creating a trustworthy environment for our community.Having said that, we have reviewed your documents and are pleased to confirm that your account is now active.Please accept our sincerest apologies, and let us know if there is anything else we can do to support you.Review from Brett S
1 star01/01/2024
Terrible company. Found iit impossible to advertise with them.Provided passport, drivers license and sale agreement and still cant figure out why we couldnt upload our townhome.Tried to communicate on. Number of occasions work customer service. No resolution. Honestly terrible and lately many one star reviews.Zumper Response
02/02/2024
Hi *****, We're sorry to hear you had a difficult time verifying your identity to post listings. We hope you understand that we have a rigorous identity verification process in place designed to protect our community, including both renters and listers like yourself, from potential fraudulent activities. We understand that it can be challenging at times, but we are committed to creating a trustworthy environment for our community.Having said that, we have reviewed your documents and are pleased to confirm that your account is now active.Please accept our sincerest apologies, and let us know if there is anything else we can do to support you.Review from Jiasheng W
1 star12/05/2023
I really had terrible experience as a landlord with customer care about my account.
Customer Review Rating
1.55/5stars
Average of 109 Customer Reviews
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