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Business Profile

Publications

Brilliant Books Literary

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep asking about the royalties I'm owed and they've yet to respond.I would like the royalties I'm owed.

  • Initial Complaint

    Date:08/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brilliant Books republished my novel Red Rum Comes to Light with them. ********************* was the so called agent or representative that was helping me. My novel was republished by Brilliant Books and is online selling but I have not heard from *********************** or Brilliant Books in months about my Royalties or anything else concerning my novel. He won't return my calls, I can't reach anyone. His number had changed to ************ before I lost all contact with ***********************.I keep leaving messages, I tried to contact Brilliant Books in ********. I keep getting the run around. How can this business continue to exist and get over on people. I need to know who to contact concerning my novel.

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Brilliant Books Literary to create a Trailer so that I could present it to Hollywood for a possible movie deal. I have texted, called and no one is responding to my message I either want my Trailer or my money

  • Initial Complaint

    Date:03/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,My complaint about this company is that they claim action but dont deliver. I paid them money in good faith that they would market my book. It was a lot of money, but I figured it was an investment. The minute I stopped giving them money, they stopped all communication regarding , royalties which I had been receiving, accounting of my book sales, which I had been receiving and updates on coming events. I gave them $16,000 over a year to promote my book. I received checks for royalties in the form of a personal check. There was no invoice on my book sales. I had to practically beg for information on my book sales. I received one printout, but my literary agent stopped calling me to give me updates. It was incredible. The minute I stopped giving them money as I was getting suspicious, they stopped all communication. I have requested information in emails, but Ive heard from nobody.

  • Initial Complaint

    Date:02/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother is trying to self publish books. This company Brilliant Books Literary has taken her money for two books and trying to get more money for a third book.

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired BBL to represent and market a book I had written. They insisted on re-publishing it, though I didn't see why. A proposed cover was sent to me and was approved after some changes. I never received a copy of the re-published book but I did send to them an order I had received for **** copies. To my knowledge, nothing was done with that order. I wrote several times to their *************************** to get some action on the order and on the new version of my book. All I got was requests for more money, Eventually ***** stopped responding at all.

  • Initial Complaint

    Date:12/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Brilliant Books Literary for a return insurance policy so that when Brilliant Books placed my books in actual bookstores, the bookstores could return any that are not sold. They have not placed my book in any bookstores. They will not return my emails. Various phone numbers published are NO GOOD. THEN my Brilliant Books representative and marketing consultant,***********************,charged me an additional $1000 for a "query letter" requested by ***** and ********, who send her a letter expressing keen interest in publishing my book. THEN, she advised me she was moving to a different company, and was taking my files with her to continue her work. Neither Brilliant Books Literary or *********************** will return my calls or emails, asking for an explanation of what is happening. Some phone #s don't work at all, or go to a different person's voice-mail. NONE are ever returned.

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took a deposit without being able to produce the book. They then refused to refund. They are a scam They harrassed me constantly to do business with them. They clearly said they could produce a manuscript from an audiobook. After paying them a deposit she said she cannot do it, all was my responsibility and they will not refund.Please ask them for phone call recording. This is a scam

  • Initial Complaint

    Date:08/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***********************, Literary Agent for Brilliant Books Literary has continually harassed with threats of ruining my name and reputation using her connections in the industry. This was initiated when I refused to work with her and referred to her demeanor as unprofessional.

  • Initial Complaint

    Date:05/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by ******************* with Brilliant Book **************** claiming to be a Sr **************** Manager. The email stated: Dear ***********************, It is my great pleasure to inform you that your book entitled The Masked Verity has been shortlisted by our in-house book critics and book scouts for possible book acquisition. Upon their initial examination, they were thoroughly impressed with your material and believe it is worthy of the attention of potential investors. I would love to discuss your book further and strategize on how to make it an irresistible option for potential investors. Please let me know when it is most convenient for ** to talk. You can respond to this email or call me at the phone number below. I look forward to hearing back from you soon. Warm regards,After calling **************** he then attempted to solicit me and use past book reviews to talk me into purchasing packages and sending money. When I said that literary agents do not ask for money and there is no money required to represent- *** ****** then hung up the phone. I am filing a complaint for soliciting due to I have received multiple calls and also this email which are lies and false advertising. I also am filing a complaint for other writers who look up The Brilliant Book **************** for information to see if they are legit. I want to save other authors money and heartache and advice to NOT give your money to this company as I have researched them after this incident and found that they are a scam!! And, if they claim to not be a scam and there was miscommunication, I am requesting that the company hold up their agreement they sent through email and represent my book without trying to collect money as literary agents do not collect money when taking on a book, but they take 10% of ************* once a contract is signed. I want the Brilliant Book **************** Agency to hold up to what they promised.

Brilliant Books Literary is NOT a BBB Accredited Business.

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