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Business Profile

Project Management Software

Expensify

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Project Management Software.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used expensify for years, decided to upgrade to the paid version, hit a button 2x's by mistake and was double billed for a year. Called Expensify and was told I was locked in for double payments and that I couldn't get out until I finished out the year. I complied, was told this would end in October. I selected the DO NOT RENEW on the account and deleted the app and thought it was over. Now I'm being told I have to somehow get back into my account and cancel the account. I tried, it's asking me to create a new account and I fear if I do they will bill me for another year. All I'm asking for is to be set free from this, they double billed me for a button click mistake, I complied and paid for my click mistake and now I have requested several times in writing that they cancel, delete, my account and please leave me alone. But I'm getting emails saying if I ado not find a way to log back into my account and cancel it myself they plan to start charging me again!! How do I a make this end? Please help...

  • Initial Complaint

    Date:10/27/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* previously utilized the services of "Expensify" and its expense platform for our business and employees. When communication was provided that we opted to move onto a new platform, the "Expensify" concierge provided guidance that was inaccurate and did not provide the desired outcome of offboarding the platform thus we incurred additional charges as we were still technically a "customer" as we still had presence on their platform.I was informed that they (Expensify) had NO ability to remove a customer since the account *** hold financial data.After 6 weeks we managed to get all of our employees removed and "close" the account per the Expensify concierge.The complaint is that Expensify has NO ability to administer their platform in such a manner to prevent anyone from signing up and being associated with an account if they have EVER been a customer in the past. This company and platform effectively "Tattoo's" any business into their system without providing this information during sign up and is tantamount to stealing money from those that *** inadvertently sign into the platform

  • Initial Complaint

    Date:10/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    U can't cancel my account. I told them to cancel it and they say they cant. I want them t cancel the account.

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