Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rippling is an HR administrator for my former employer. I have been paying them for COBRA coverage since April 2025. They have failed to activate coverage with the medical insurance provider, and it took 2 months for the issue to be resolved. The reason for that is that Rippling has ZERO contact information for their customers. No phone, no email, no chat, absolutely no way to contact the administrator of my health insurance. After resolving the medical insurance through my employer who talked to Rippling, and finally got them to forward all appropriate information and funds to the insurer, I now find out (5 months after the start of COBRA coverage) that my dental insurance also is not active yet. I have had to re-schedule medical as well as dental appointments to work around this. This company is fraudulent and playing with people's lives!

  

  Business Response

  Date: 07/24/2025

  Upon receiving this complaint, our team conducted a full investigation and reached out to this individual directly. Our investigation confirmed that Rippling properly processed their medical and dental COBRA enrollments on the enrollment date. The dental coverage gap occurred because the employer failed to remit premium payments to the carrier, which has since been resolved with retroactive reinstatement. The delay in medical coverage was due to a pending response required from the employer or their broker, not Rippling, which has been resolved. Finally, terminated employees do have access to our support team for ***** via the support widget in their COBRA app. We have clarified this directly with this individual. 
  

• Initial Complaint

  Date:06/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TLDR: Rippling told us in writing that "The cancellation has been processed." when we cancelled our account. And yet, they still charged us $2,388.66 anyways months later. And when we tried to get a refund, they intentionally made the process as difficult as possible. It was only after we posted a negative review online that they said refunded (we had to follow up even more for it). And judging by the other complaints on BBB, this doesn't seem like an accident. It appears like Rippling INTENTIONALLY passes you from employee to employee, saying they'll look into it, dragging on the refund process as long as possible in hopes that you will give ******* is the full story:Rippling promised us it could do what we needed. It could not. We sent SO many emails asking to cancel. They CONFIRMED in writing that our account was cancelled. But then they still charged us $2,388.66 anyways. We followed up 3 times after that providing evidence that a *** had cancelled our account. They still wouldn't refund. We had to filed a dispute, put a stop payment on them so cant charge us again.Once we posted a negative review, we finally got escalated to an "Executive Escalations Manager" - yes, apparently this is a real title of theirs.She emailed us saying "I want to acknowledge that this situation was mishandled. You made multiple efforts to cancel your account, and we failed to follow through."But even then, she said that she had "submitted a refund request for the charges you should never have received."Notice how she admits Rippling did everything wrong, but still doesn't refund us right away. If you run a business, you know refunding someone only takes a click of a button. There is no such thing as needing to "submit a refund request" after you've admitted fault We had to call her out on this and then she finally refunded us.

  

  Business Response

  Date: 06/30/2025

  We acknowledge that there was a process error on our part that led to these erroneous charges, and we deeply regret the impact this had on your business. As soon as this issue was brought to our attention, our team initiated a full refund, which was successfully completed within one business day. We have also identified and addressed the process gap that caused this issue to ensure it does not happen again.

  We understand the importance of accurate billing and clear communication, and we are committed to providing a seamless experience for all our customers. We appreciate you bringing this to our attention, as it helps us improve our services.
  

  
  

• Initial Complaint

  Date:06/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rippling has not transferred my insurance in a timely manner. I am incurring enormous medical bills.

  

  Business Response

  Date: 07/02/2025

  Upon receiving this complaint, we promptly reached out to this employee to investigate their concerns relating to their insurance. After reviewing the account, it was identified that the delay in coverage was due to incorrect details inputted by the companys admin. As soon as this issue was brought to our attention, our team worked with the companys admin to manually enroll the employee in coverage to ensure access to care.

  Were glad we were able to resolve this matter directly with the employee and appreciate the opportunity to address their concerns.
  

  
  

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23491540
  
  I am rejecting this response because: due the the delay in getting my insurance which did not become activated until after the treatment I have to submit all my bills Additionally, I had to delay treatment because I wan uninsured and was unable to complete the full dental treatment. Now I have to complete it when I am nonlinear get under this insurance policy. I will not be satisfied until:

  1. I receive all reimbursements from my out of pocket expenses.

  2. Rippling agrees to cover the additional dental expense that will be incurred due to my insurance not active in time to complete my treatment. 
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 07/09/2025

  We recognize the stress and frustration this has caused, however as previously addressed, this error was due to incorrect details inputted by the companys admin. We have reached out to the employee to ensure they have support & resources to file retroactive claims directly with the carrier for any out of pocket expense incurred.

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23491540
  
  I am rejecting this response because:

  Complaint: 23491540
  
  I am rejecting this response because: due the the delay in getting my insurance which did not become activated until after several treatments I have to submit all my bills Additionally, my husband had to delay treatment because I wan uninsured and was unable to complete the full dental treatment. Now I have to complete it when I am nonlinear get under this insurance policy. I will not be satisfied until:

  
  1. I receive all reimbursements from my out of pocket expenses from my insurer which I am actively submitting for now.

  2. Rippling agrees to cover the additional dental expense that will be incurred due to my insurance not active in time to complete my husband's treatment. 
  
  Sincerely,
  
  **** ******
  
  

• Initial Complaint

  Date:06/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The crux of my issue pertains to rolling over my ************** Account (HSA) from ********************** to my current provider.About 2.5 years ago, I left a company that utilized Rippling for, among other things, benefits. Through the benefits, I set up an *** account to pay for healthcare expenditures. I should have acted on this ******, but I am just now trying to rollover the current balance from my Rippling *** to my current provider. The problem arises in that Rippling has next to no customer support. They have no phone line that leads anywhere, no chat bot to facilitate claims, no responsibility as custodians of my money to be responsive as a fiduciary. Ive reached out to the ********************************** email address, but it auto replies that it cant help because my current email address isnt associated with an employer. I got in touch with a customer solutions advisor yesterday but he informed me that I needed to track down the admin of Rippling at my former employer and have them reinstate my account. Their supposed customer support websites only seek to generate leads for their sales team. I have to track down some HR administrator at the company that laid off my peers to access and transfer my 4 figure HSA balance to my current provider? As stewards of my money, this roundabout process is archaic and nonsensical. I shouldnt have to fight a faceless San Francisco to transfer money that I contributed to an ***. I need a resolution to this that doesnt involve pleading with my former employer.

  

  Business Response

  Date: 06/17/2025

  Upon receiving this review, our team promptly reached out to the employee to address their concerns regarding their *** account. After reviewing their account history, we confirmed that their *** account was turned into a retail account directly with the *** vendor after they left their company. We provided instructions on how to reach out to the *** vendor directly in order to roll over their funds to their new employer. We do offer direct support to employees for **** Benefits but since their employer is no longer with Rippling as well they were advised to reach out to their company administrator for assistance.

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been using Rippling's *** service for the past year and are now changing to another service provider. The original reason for our changes was Rippling's ratchet pricing, but I have uncovered egregious if not fraudulent practices. I discovered that Rippling had not been paying local city taxes for one of our employees, though they collected the tax money from us. I filed a ticket about this weeks ago, and they claimed to fix it, but the tax payment has neither showed up in Rippling's own records or in the city's records. Their response times are very slow, and I can't find someone who actually understands how the company works so they can explain the situation. While I was waiting for that to be resolved, I found a state unemployment account that for which they have been collecting money but have not paid. I don't have an answer on that issue either. Because of these two incidents, I did a full reconciliation of taxes we paid to Rippling against taxes Rippling paid to agencies, and more than $25k are unaccounted for. I raised this issue two weeks ago, and Rippling, while in touch every few days, don't have an explanation for where these funds are and which agencies need to be paid. One of the employees even told me that Rippling doesn't do its own reconciliation of taxes collected vs taxes paid, which shocked me. I am trying to close my account with **********************, but I need a full accounting of the missing funds, and evidence that all tax obligations for which they have collected money are met and accounts settled.

  

  Business Response

  Date: 06/19/2025

  Upon receiving this review, our team promptly reached out to the customer to investigate their concerns regarding local tax filings, unemployment insurance payments, and broader account reconciliation. We understand the seriousness of these issues and remain committed to providing clear, complete resolution.

  We want to emphasize that Rippling does not engage in fraudulent activity. Funds collected are either properly remitted, refunded, or held in trust until the necessary information is available to file. We are actively working with the customer to complete a full reconciliation and provide the documentation needed to close out their account with confidence.

  While we regret the frustration caused, we appreciate the opportunity to resolve this matter thoroughly. Our team remains in close contact with the customer and is committed to ensuring all outstanding questions are addressed and tax obligations are fully met.

  
  

  Customer Answer

  Date: 06/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A payment of $1032.44 was made on 4/07/25 for a subscription with Rippling. The subscription did not include the services discussed, and the salesperson agreed to cancel the subscription and refund the payment during a phone call on 4/17/25. On 6/2/25 **** **** ******, Account Manager at ********************** agreed in an email to process the refund.On 5/23/25 ******** *********, emailed that the refund would be processed by 5/30/25 On 5/3/25 ******* ********, Salesperson at Rippling confirmed that the cancellation is complete and that the refund would be done in 24 ******** is approaching two months and the vendor has been notified of the issue numerous times.

  

  Business Response

  Date: 06/16/2025

  Upon receiving this review, our team promptly reached out to the customer to address their concerns regarding their subscription cancellation and refund. After reviewing their account history, we confirmed that the account was canceled in accordance with the agreed-upon timeline and adjusted the credits appropriately. Additionally, our team met with the customer to gather further feedback and ensure all outstanding questions were addressed.

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am small business owner. Last year I hired an employee and signed up with Rippling to handle payroll and employee onboarding at the recommendation of my bookkeeper.I had no complaints about the service or the price.Unfortunately, my employee resigned after a few months. I notified Rippling to cancel my contract and close my account.I paid the balance remaining on my contract in full.Rippling refuses to close my account. They put me through a labyrinthine maze of bureaucratic hurdles, always seeking additional information and transferring me to other support representatives.I've followed all language in the contract to terminate my account.I wish ********************** to close my account and delete all of my information from their systems, excepting any information they may be lawfully required to maintain.

  

  Business Response

  Date: 06/12/2025

  Upon receiving this review, we reached out to the client directly to understand their account closure and billing experience. After reviewing the account, we clarified the steps taken to complete cancellation and confirmed that the account is now fully churned, with no further action required on their end. Weve reached out to the customer directly to review their feedback and took the opportunity to improve our internal processes.

• Initial Complaint

  Date:06/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Near the end of last year,I attended Ripplings Intro to Rippling with ****** webinar. Shortly after the webinar, I began receiving frequent promotional emails from Ripplingabout 2 to 3 every other day. I used the unsubscribe link at the bottom of these emails, which noted it could take up to 10 days to process. However, even after several weeks, the emails continued. I repeated the unsubscribe process multiple times, to no avail.Over the months, I attempted to contact Rippling through several channels: - I emailed webinar @ ****************************** - I emailed parkerconrad @ **************************, the CEO - I emailed **** @ ************************** the ******* Submitted a request via MarkMonitors WHOIS contact form - Used the contact form on Ripplings website Unfortunately, none of these efforts have resulted in a confirmation or resolution. As of today (June 03, 2025), I received another email (98% of IT Tickets at ************* in *****) at 10:06 AM ET.This ongoing issue has raised concernsnot only about Ripplings email communication process, but also about responsiveness and follow-through from your support channels. Given Ripplings reputation as a company supporting IT professionals, I hope you can understand my frustration with something that should be relatively straightforward to manage.Thank you for taking the time to read this. I look forward to hearing back with ***************. Burns

  

  Business Response

  Date: 06/17/2025

  Upon receiving this review, our Marketing Team promptly and thoroughly investigated the situation to understand why this individual was unable to unsubscribe from our marketing emails. We uncovered that the unsubscribe links included in these marketing emails were either broken or unsubscribed the individual from specific types of marketing emails, rather than from all marketing emails. We took immediate steps to correct this in future marketing emails and fully opt out this individual from receiving any further marketing communications from us. Our investigation also shows that we did not receive any requests from ************ WHOIS form; similarly, we were not able to locate any contact requests submitted via our website that are associated with this individual; nor did our Executive Team receive any emails from this individual. Further, we also reached out to this individual directly to provide them with this information and to confirm that they have been unsubscribed from future marketing communications from us. 
  

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rippling has failed to resolve a serious payroll tax discrepancy that is now threatening our standing with the **** We received an *** Notice related to a mismatch between our 2023 payroll tax filings and the W-3 total. The *** appears to be missing a large portion of Q3 wages, despite our records and filings showing accurate totals.Rippling confirmed receipt of our inquiry and assigned a specialist on May 9, 2025. On May 19, we were told wed receive an update within one week. Weve had no substantive follow-up since, and our direct outreach has gone unanswered. We have attempted to escalate this by phone but found Rippling unreachable by phone for tax support.We are now within days of the *** response deadline and are still missing confirmation of what Rippling filed, whether it was accepted, and whether any corrective actions (e.g., a 941-X) are being taken. This delay could result in penalties or legal action against our business, and we are left with no support from the provider responsible for our payroll tax filings.We are requesting that Rippling escalate this issue immediately, confirm what was filed and paid for Q3 2023, and provide any supporting documentation that can be used to resolve the matter with the ****

  

  Business Response

  Date: 06/05/2025

  Upon receiving this complaint, our team immediately reached out to the customer to investigate and clarify the issue. We confirmed that Ripplings Q3 2023 payroll filings were accurate and that an IRS processing error led to the reported discrepancy. Weve submitted formal written correspondence to the *** to trigger a correction and have shared all documentation with the customer. We are actively coordinating with the admin to schedule a call to address any remaining questions and ensure they receive continued support.

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Rippling for failing to cancel my account and issue a refund for a charge of $140.60. Despite not using the service and never running payroll, I was billed. I no longer require payroll services and expected the account to be closed and the charge reversed accordingly.I contacted Ripplings sales representative, who initially assisted with onboarding, but they have stopped responding to my emails. I have made multiple attempts to follow up without any resolution.I am seeking a full refund of $140.60 and confirmation that my account has been permanently cancelled to prevent future charges.

  

  Business Response

  Date: 05/28/2025

  Upon receiving this complaint, we promptly reached out to the client to better understand their concerns. We reviewed the account details, including the timeline discussed during onboarding, the terms of the signed agreement, and the timing of the cancellation request.

  While the charge in question was consistent with the terms of the subscription, we issued a full refund of $140.60 as a courtesy. We also confirmed that the account is scheduled for cancellation and no future charges will occur.
  Were glad we were able to resolve this matter directly with the client and appreciate the opportunity to address their concerns.

  
  

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** ****