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Business Profile

Payment Processing Services

Veem

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My payment is on hold from veem.

  • Initial Complaint

    Date:06/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was supposed to receive $300 via Veem . My receipt says funds received but they were never deposited into my account.I have contacted Veem via email and phone.I cannot speak with anyone via phone.For several days and was told that funds were deposited into Veem account and they never were.I have reached out to client services to no avail.

  • Initial Complaint

    Date:02/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Everytime we have a problem you cant get into touch with anyone. We have had problems with two payments. You cannot get a hold of anybody. They are charging fees for instant deposit when theyre not instantly depositing things. Sure it gets instantly deposited on their time not when it sent to you. We would like all our money back for processing and like to move on and not to do business with them. Theyre not what they say they are and have no customer service.

  • Initial Complaint

    Date:02/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was notified via email that a payment had been sent to me reference # ZaOTfrcS. I clicked on the link to accept the payment and was told to call customer service. I initiated the chat feature at the bottom of the page and waited 15 min before I was connected with a chat agent- ****. I inquired about how to receive the payment and **** told me that" my account is closed and Veem has disqualified me and my company from any service and that veem has refunded and cancelled all of my transactions that I initiated". I told ****" How can this be? I have no accounts with Veem- nor have I ever set up or applied for or used any of Veems services what-so-ever so how can I already be denied and disqualified and on what basis? I have no account as of yet and I have not initiated any payments or transfers for them to cancel or refund." **** was extremely rude and unhelpful - refused to explain or acknowledge even- the question. Kept telling me that I am refused any services and disqualified permanently from doing any business with Veem but refused to tell me any reason for the disqualification. Extremely rude to me for no just reason. **** also refused me to speak with a supervisor when I asked. Offered no phone number for any additional assistance. When I asked him to speak with a supervisor he told me none are available have a nice day and ended the chat. Hung up on me. I have never been treated as poorly by any representative of any business that calls themselves a "customer service" agent but lacks any customer service what-so-ever. I still have no answer as to how or why I have been disqualified and denied any service now or in the future with Veem and by Veem. I don't understand the discrimination or basis on why they chose I am not able to use service. I received no payment because they cancelled it - but WHy they sent me an email stating the payment was already in transit to me. I have never approved, applied, used nor initiated services nor setup an account with Veem.

  • Initial Complaint

    Date:11/16/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since October 27, I have been trying to pay an invoice issued by a sourcing agent for products to be sold on Amazon. My latest attempt was on November 8th, and as of November 15 the transaction still has not processed but remains pending. The company says it has reached out to my sourcing agent for further verification, but my agent denies either receiving the message or needing to verify his account information; and I have verified the account information I was given to send it to.

  • Initial Complaint

    Date:11/04/2022

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began using Veem several months as a payment transfer service BECAUSE it was free domestically. Out of the blue, with ZERO notification, they began taking $14.95 out of my business checking account. I have no way of cancelling my account online, I have called them with no answer, left messages, sent emails with no response - it is a shady way to operate. I want my $14 back AND I want my account cancelled.

  • Initial Complaint

    Date:11/03/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Veem payments, at the time it was free. They then added a recurring platform charge of $14.99 without any proactive notification or opt-in from. Without my permission, they set up the recurring charge from my bank account and directly took the first payment out of my bank account. I contacted them via chat to ask for a refund and cancel my account (unable to cancel online). I was told that the agent couldn't cancel it and it would be escalated, but not time frame was given.

Veem is NOT a BBB Accredited Business.

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