Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stripe has disabled their customer support line. I'm looking to speak with a representative of their company and I am unable to. I believe it's due to activists flooding the lines and it inconveniences us.

  

  Business Response

  Date: 07/31/2025

  Unfortunately, we are not able to locate any accounts registered to the Complainant as Company Representative. Stripe requests that they resubmit their complaint via ********************************************************************** the information found on their Stripe account. Please note that privacy is very important to Stripe and therefore we will never release information to parties not authorized on the Stripe account.
  

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:07/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stripe has levied its power as a payment processor against small businesses that accept payment for fully legal services. They are illegally suppressing constitutionally-guaranteed speech by threatening other businesses like ******* and ***** with termination of payment processing services if these businesses host protected speech that Stripe disagrees with.This decision on Stripe's behalf appears to have been precipitated by a long-term harassment campaign by 3rd party organizations such as Collective Shout (*******************************) who have lobbied Stripe and other payment processors (including ****************** to use their position over small businesses to suppress the free speech rights of others, protected domestically by the 1st Amendment and globally by a number of ** regulations, conventions, and internationally-recognized mores of human rights and legal commerce ************ particular to the above, Stripe has threatened ******* with action that would result in the collapse of ******* as a business -- namely the ending of their (*******'s) ability to process legal payments for legal goods & services (through Stripe) -- if they (*******) don't censor and ban sale of constitutionally-protected art from their (*******'s) website. This unfair, censorious, possibly illegal business practice should be reflected in Stripe's rating with your bureau.

  Customer Answer

  Date: 07/29/2025

  Hello,

  
  

  I put in complaint #23665305 earlier today about Stripe, Inc.

  
  

  Part of why I did this was because they had not answered my direct complaints to them about this issue through their own complaint system, nor (anecdotally, per several people I know also affected by the current situation) similar complaints from several other people. I had even heard that they'd disconnected or blocked their support line so that people could not contact them about this issue. I felt as though I had no choice but to find some other way to make sure they understood the current situation, and turned to the BBB.

  
  

  Since putting in this complaint with your bureau, I have actually received a direct response from the company to my complaint that I sent to their complaint system.

  
  

  I would like to withdraw this complaint with the BBB if possible, given that they are apparently finally communicating with us through their own channels. If it becomes necessary, I may reissue an updated complaint at a later time, but for now I'm comfortable pursuing the matter with them through other means.

  
  

  
  

  Thank you,

  ********

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against stripe, *** due to repeated issues with updating my account's phone number and accessing my payouts. I have contacted stripe support multiple times requesting that they update my phone number so I can receive verification codes and set up my payout method. Despite following all instructions and updating my dashboard, the system continues to send security codes to my old phone number which I no longer have access to.This had prevented me from getting paid for legitimate work completed using platforms that process payment through stripe. I've provided all necessary information and even responded to support emails, but the issue remains unsolved. Support has been unhelpful and continues to send me in circles without fixing the root problem.I rely on this ***ome for my child and my household. The lack of urgency and resolution on stripes part has caused unnecessary financial stress hardship . I want stripe to immediately update my phone number on file. Allow me to have access to my account so I can receive verification codes Provide better account recovery options for users in similar situations. SIncerly ,****** **** *********************** Current phone number; ************

  

  Business Response

  Date: 07/24/2025

  Stripe confirms that it has received the complaint filed on July 22, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

• Initial Complaint

  Date:07/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is Stripe. I started using stripe around February, I run a Warehouse in *****, Tx and take fulfillment charges from my clients through stripe. I took payments from my clients in February 2025 and then stopped because of their high fees. Then I needed the stripe recently again and I took payments from 2 clients of around $8868 on 12 July in my stripe account. They terminated my account and sent me an email saying that theyll refund the money to the original cards that were charged within 5 days. I waited till 18 July which they said theyll refund the funds on to my clients so I can take money from them directly through Zelle, when I checked my stripe on 18th, they refunded $2678 to my client who paid me on February 25th, hes still in contact with me and he said he never claimed anything from stripe and is satisfied with my services. They holded remaining $6000+ amount and not letting me withdraw it nor sending back to original cards of my clients who paid me. I opened cases with them multiple times asking for the clarification and theyre closing all those cases without any response. Please help me as theyre holding my hard earned money for no reason. Please note that theyre taking 2.9% for their services already.

  

  Business Response

  Date: 07/22/2025

  Stripe confirms that it has received the complaint filed on July 19, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23625213
  
  I am rejecting this response because:

  They sent me same response saying we cant let you take your funds to your Bank nor well refund anymore money to my clients who paid me.

  My demand is simple, either Stripe refund my money to my clients who paid me so I can take money from them, or let me payout my funds to my account, they cant just take my money and say that we cant refund or give you money, its my hard earned money which I earned by working days and nights in this age, they refunded $2678 out of $8868 after 5 months to my old client who paid me in Februay and never claimed anything from Stripe, I have proof that he didnt claim and he hasnt received that refund yet. And they just kept remaining $6190 saying we cant give it to you, why???

  BBB please help me in this regard and thanks for helping me in all the process.
  
  Sincerely,
  
  ****** *****

  ************************

  ***********************

  

  Business Response

  Date: 07/25/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on July 22, 2025.

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23625213
  
  I am rejecting this response because:

  Theyre not letting me take my funds out nor theyre refunding to my clients they just want to keep it with themselves and they dont have any reason, theyre just saying that we think youre business can be a risk, theyre just think and kept my money, what nonsense.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 07/28/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on July 22, 2025.

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23625213
  
  I am rejecting this response because:

  Their last email was that theyll connect an expert with me and they didnt, and closed all the cases without response
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Stripe, Inc., a payment processing company located at ****************************************************. My experience with this company has been both frustrating and financially damaging.I recently opened a Stripe account to receive payment for a legitimate service provided through my small business. I work as a pilot car driver for oversized loads, and a client paid me using his credit card. Stripe accepted the transaction, deducted their non-refundable processing fee, and then placed a hold on the remaining funds with no valid or clearly explained reason.Since then, I have received conflicting information from various Stripe representatives. Each email response gives a different explanation, and there appears to be no consistent handling of my case. I have complied with all documentation requests, but my funds remain frozen. This has placed me in a serious financial bind, as I rely on these payments to pay essential business and personal bills.Stripe has provided no transparent communication, no specific timeline for resolution, and no accountability. I have now requested that the funds simply be refunded back to the customer, so they can pay me via a different processor. I no longer wish to do business with Stripe and am requesting your assistance in resolving this matter and holding Stripe accountable for their business practices.I am prepared to pursue legal action if necessary, but I am reaching out to the BBB in good faith with the hope that your intervention may help facilitate a resolution.Please let me know if any additional information is needed.Sincerely,********** ******* P&T Pilot Escorts ************ *******************

  

  Business Response

  Date: 07/21/2025

  Stripe confirms that it has received the complaint filed on July 18, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23621496
  
  Thank you for the update. I am writing to state that I am not satisfied with Stripes response at this time.

  I am rejecting this response because:
  
  In Stripes direct email to me, they stated that all funds and pending payments would be reversed back to the customer within 5 days of my account closure date, which was July 16, 2025. As of today, July 21, 2025, no refund has been issued or pending to be issued to the customer. This delay is now interfering with my ability to collect payment through another method.
  
  Additionally, Ive been emailed by multiple Stripe representatives who have given me inconsistent and conflicting information, which has made the process even more confusing and concerning. Due to this lack of clarity and follow-through, I am genuinely afraid that Stripe will not honor their commitment to issue the refund.
  
  All I am requesting is for Stripe to keep their word and process the refund back to the customer as promised, and allow me to complete the transaction through a different platform.
  
  Until this is done, I cannot consider this matter resolved.
  
  Sincerely,
  ********** *******

   

  

  Business Response

  Date: 07/21/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on July *******.

• Initial Complaint

  Date:07/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************** is a third party payment service through my business checking, ********. My client paid ******* for services on July 13, 2025. I attempted, no less than 6 times to call their customer service. They kept saying they could not kind the payment. All info was provided to them. They then found the payment. After the 5th, we can not find your payment I took the last ditch effort can contacted the client to see if there was anyway the payment didnt go through. My gracious client was embarrassed and thought it did not go through and Venmoed me the full amount. Then her statement came in, showing she actually paid it. So the 6th time I call they found the payment. I asked them to send the payment back to my client and that I was unable to access their dashboard. So from this point on, they text and say they will have someone call me, they never do. I emailed, and they emailed back with the same original email we started with. They just keep me in a circle and will not credit my clients card.

  

  Business Response

  Date: 07/21/2025

  Stripe confirms that it has received the complaint filed on July 17, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

• Initial Complaint

  Date:07/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between May 21 and June 13, 2025, Stripe, Inc. unlawfully withheld $2,036.40 USD in legitimately earned business income belonging to our company, ***************************, a U.S.-registered entity providing contract logistics and independent delivery services.Our company rendered fully completed and undisputed services to 21 independent clients, all confirmed as legitimate and completed without issues. There were no chargebacks, no customer complaints, and no violations of ********************* published Terms of Service attributable to us.Nevertheless, Stripe arbitrarily froze our available balance and withheld payouts, citing a vague and unsubstantiated risk assessment. No concrete explanation, evidence, or contractually valid justification was ever provided, despite multiple formal written inquiries submitted between June 13 and July 15, 2025.All replies received were template-based, evasive, and failed to identify any breach, fraud, or actionable concern. Stripe ignored direct questions, refused to engage substantively, and continued to retain our funds without due process, violating basic principles of fair business, financial ethics, and platform accountability.We view this behavior as unlawful fund seizure and a serious violation of consumer and business rights. These withheld funds are vital for our operations and employee payments.We are requesting the Better Business Bureau to formally address this misconduct, facilitate a resolution, and ensure immediate transfer of our funds to our companys bank account without further delay.If unresolved within 7 calendar days, we reserve the right to pursue civil litigation, regulatory complaints, and financial penalties through U.S. and international channels, including the ***, State Attorney General, and other competent forums.

  

  Business Response

  Date: 07/18/2025

  Stripe confirms that it has received the complaint filed on July 17, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.

  Customer Answer

  Date: 07/19/2025

   
  RESPONSE TO BUSINESS BBB COMPLAINT ID ********
  Dear BBB,
  Thank you for the opportunity to respond. I hereby formally reject the response provided by Stripe, Inc. for the following reasons:

  1. Lack of transparency and avoidance of accountability:
  Stripe has chosen to respond to the complaint outside of the BBB platform, via private email, which clearly contradicts the spirit of public accountability and consumer protection. This tactic appears deliberately designed to avoid scrutiny and to obscure the fraudulent nature of their conduct.
  2. Unjustified withholding of funds:
  Stripe has confiscated $2,036.40 USD belonging to my registered U.S. business (***************************), despite:
  Zero chargebacks or disputes;
  Fully delivered services confirmed by clients;
  No violation of Stripe's published Terms of Service.
  3. Refusal to provide evidence or justification:
  All inquiries for specific reasons behind the so-called "high risk" classification have been ignored or deflected with template language and vague policy references. Stripe has refused to provide:
  A single documented instance of fraud or complaint;
  Any internal record, analysis, or human-based review explaining the decision.
  4. Violation of good faith and fair business practices:
  Stripe unilaterally terminated the account, reversed fully completed transactions, and is now issuing forced refundswithout client requestunder the false pretense of "risk mitigation." This constitutes modern-day digital theft and abuse of platform power.
  5. Pattern of misconduct already reported to authorities:
  I have filed formal complaints with:
  - FTC (******************************) [Confirmation No. 190206700]
  - DPC Ireland and EDPB regarding GDPR Article 22 violations (opaque automated profiling).
  - Other U.S. and *********** due to the cross-border nature of the harm caused.
  
  Requested Resolution:
  I demand that Stripe:
  - Immediately release the full remaining balance of $2,036.40 USD;
  - Cease all forced refunds of uncontested, fully delivered services;
  - Provide a public explanation for their actions, backed by evidencenot vague references to internal policies.

  
  Failure to comply will result in further legal escalation and public exposure of this platforms abusive practices.
  Sincerely,
  ******** ******
  Legal Representative ***************************

  

  Business Response

  Date: 07/21/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on July 18, 2025.

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23612890
  RESPONSE TO BUSINESS FINAL POSITION ON BBB COMPLAINT ID ********
  Complainant: ******** ******
  Entity ****************************************************************start="435" data-end="438">Respondent: Stripe, Inc.
  Dear BBB,
  This is a formal and final statement concerning the above-referenced complaint. I categorically reject the latest response by Stripe, Inc., which fails to provide any public justification, documentation, or lawful explanation for their actions. Instead, Stripe has chosen to remain silent, evading scrutiny and offering no further reply beyond vague policy citations.
  1. Continued Failure to Engage Transparently
  Despite repeated prompts, Stripe has refused to respond substantively within the BBB platform. They have ignored the public forum meant to ensure accountability, instead redirecting all communication to private channelsa clear evasion tactic.
  2. Unlawful Withholding of Cleared Business Income
  Stripe has confiscated $2,036.40 USD earned through 21 fully completed and uncontested transactions. These transactions:
  Involved no chargebacks, disputes, or refund requests by clients;
  Were transparently fulfilled and verified as legitimate services;
  Did not violate Stripes Terms of Service.
  This is unauthorized retention of funds with no legal or contractual foundation.
  3. Lack of Justification and Refusal to Provide Evidence
  Stripe continues to deny:
  A detailed explanation for the "risk" designation;
  Any internal report, flag, or human-reviewed rationale;
  A single instance of alleged fraud, customer complaint, or violation.
  Instead, the company hides behind opaque risk modeling that, in effect, acts as an algorithmic black box with no right to contestin breach of fair business principles and GDPR Article 22 protections (automated decision-making without transparency).
  4. Violation of U.S. and ** Law
  As an ** citizen and U.S. business operator, I have initiated formal proceedings under:
  FTC Report No. ********* for platform abuse and business interference;
  DPC Ireland & EDPB for GDPR violations, especially unlawful profiling and lack of transparency;
  Further escalation is underway with consumer protection bodies and data authorities in both jurisdictions.
  5. Final Demand and Notice of Escalation
  I reiterate the following demands:
  Immediate release of the full $2,036.40 USD balance to our designated account;
  Immediate cessation of all forced refunds involving uncontested transactions;
  Public, written explanation of Stripes decision, including:
  Legal basis;
  Internal risk criteria applied;
  Human oversight, if any.
  If no corrective action is taken within 5 calendar days, I will proceed with:
  Filing a formal claim in U.S. small claims or civil court for unlawful fund seizure;
  Public legal notice via independent platforms and media;
  Submitting a supplementary notice to U.S. and ** authorities requesting coordinated investigation into Stripes cross-border practices.
  This is not a private issue. It is a matter of legal principle, commercial justice, and public accountability.
  Sincerely,
  ******** ******
  Legal Representative ***************************
  BBB Complaint ID: ********
  FTC Report No.: *********
  Email: ******************************

  

  Business Response

  Date: 07/22/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on July 18, 2025.
  

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23612890
  Once again: RESPONSE TO BUSINESS BBB COMPLAINT ID ********
  Dear BBB,
  Thank you for the opportunity to respond. I hereby formally reject the response provided by Stripe, Inc. for the following reasons:
  1. Lack of transparency and avoidance of accountability:
  Stripe has chosen to respond to the complaint outside of the BBB platform, via private email, which clearly contradicts the spirit of public accountability and consumer protection. This tactic appears deliberately designed to avoid scrutiny and to obscure the fraudulent nature of their conduct.
  2. Unjustified withholding of funds:
  Stripe has confiscated $2,036.40 USD belonging to my registered U.S. business (***************************), despite:
  Zero chargebacks or disputes;
  Fully delivered services confirmed by clients;
  No violation of Stripe's published Terms of Service.
  3. Refusal to provide evidence or justification:
  All inquiries for specific reasons behind the so-called "high risk" classification have been ignored or deflected with template language and vague policy references. Stripe has refused to provide:
  A single documented instance of fraud or complaint;
  Any internal record, analysis, or human-based review explaining the decision.
  4. Violation of good faith and fair business practices:
  Stripe unilaterally terminated the account, reversed fully completed transactions, and is now issuing forced refundswithout client requestunder the false pretense of "risk mitigation." This constitutes modern-day digital theft and abuse of platform power.
  5. Pattern of misconduct already reported to authorities:
  I have filed formal complaints with:
  - FTC (************************) [Confirmation No. 190206700]
  - DPC Ireland and EDPB regarding GDPR Article 22 violations (opaque automated profiling).
  - Other U.S. and *********** due to the cross-border nature of the harm caused.
  
  Requested Resolution:
  I demand that Stripe:
  - Immediately release the full remaining balance of $2,036.40 USD;
  - Cease all forced refunds of uncontested, fully delivered services;
  - Provide a public explanation for their actions, backed by evidencenot vague references to internal policies.
  
  Failure to comply will result in further legal escalation and public exposure of this platforms abusive practices.
  Sincerely,
  ******** ******
  Legal Representative ***************************

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stripe has stolen my funds! They failed to make my money accessible!! The software does not work, as I cannot link my bank account with ********************. And yet, somehow I have a credit card issued from Stripe that I never applied for, want or need! Their customer support cannot cogently explain how Stripe works and what I need to do to link my bank account and why I have an unauthorized credit card with my funds loaded on it!! They are poorly trained, unprofessional and seem confused regarding Stripe product, procedures and are completely unhelpful-they have s done nothing to solve my issue. I sold clothing item thru ***** and ******-Reloved site, who gives you one choice for payments which is ***** otherwise you're stuck with a store credit. I have emailed Stripe and ***** and ****** a dozen times without any resolution! I still DO NOT HAVE my funds!

  

  Business Response

  Date: 07/17/2025

  Unfortunately, we are not able to locate any accounts registered to the Complainant as Company Representative. Stripe requests that they resubmit their complaint via ********************************************************************** the information found on their Stripe account. Please note that privacy is very important to Stripe and therefore we will never release information to parties not authorized on the Stripe account.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent chargeback on ************************ using *******************. Payment info:Payment method ID pm_1QvDbJBlifAccTrX1xRo7LIn Number 3055 Fingerprint eLwHlM6azUj10cMF Expires 05 / 2028 ********* debit card Issuer ******************* N.A. - DEBIT Link payment Yes Customer Guest ID ***************************** Chargeback activity:Lost dispute Unfortunately, the cardholder's bank, ******************* N.A. - DEBIT, did not resolve this dispute in your favor. The disputed amount of $475.75 USD has not been returned to you.Jul 12, 2025, 10:43 PM Submitted evidence to counter dispute Jun 8, 2025, 7:33 PM by ****** ****** Payment disputed as fraudulent Jun 2, 2025, 7:56 AM Payment succeeded Feb 22, 2025, 2:58 AM Payment started Feb 22, 2025, 2:58 AM This user purchased a virtual item and recieved it instantly. They then went to their bank and processed a dispute which we ****** and lost due to ********** refusing to pay back the tender to Stripe. This if fraud.

  

  Business Response

  Date: 07/18/2025

  Stripe confirms that it has received the complaint filed on July 16, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23609101
  
  I am rejecting Stripes response because it fails to address the core issue: I provided clear, verifiable proof of delivery and fulfillment of the order, yet the chargeback was still lost without any transparency or resolution from Stripe.

  
  Stripe claims they only "facilitate" the payment process and that the final dispute decision lies with the card issuer. However, as the payment processor, Stripe has a responsibility to advocate on behalf of their merchants when valid evidence is submitted. In this case, Stripe had ample documentation demonstrating that the transaction was legitimate, including delivery confirmation.

  By failing to act on this evidence and allowing the chargeback to be resolved in favor of the fraudster, Stripe has made its platform vulnerable to abuse, leaving vendors exposed and unprotected. This undermines trust in Stripe as a secure channel for conducting business.

  
  If Stripe truly has no ability to contest fraudulent chargebacks even when solid proof is presented, then their platform is inherently unsafe for honest merchants. That is a major concern for anyone using Stripe for legitimate transactions.

  
  I am requesting that Stripe revisit this issue or provide a more detailed explanation of why the valid documentation provided was not enough to dispute the chargeback.

  
  Sincerely,
  ****** ******

  

  Business Response

  Date: 07/21/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on July 17, 2025.

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23609101
  
  To the Better Business Bureau,

  Thank you for the opportunity to respond.
  I am not satisfied with Stripes final response. While they claim the decision rests with the issuing bank, they are still responsible for properly representing their merchant (me) during the dispute. I submitted clear, valid evidence of order fulfillment and delivery, yet the dispute was still lost with no explanation or detailed reasoning provided to me.

  Stripe's unwillingness to review the issue further or offer even a goodwill resolution makes their platform feel unsafe and unprotected for small business vendors. This creates a vulnerability for merchants who rely on their service to prevent and handle fraud responsibly.

  
  At the very least, I had hoped Stripe would:
  Provide transparency into how my documentation was used in the chargeback dispute.Offer a one-time refund for the $475 as a goodwill gesture, given the clear evidence and Stripes inability to reverse a fraudulent outcome.

  Since Stripe has declined to address these concerns, I will be exploring further options through the ************************************ (CFPB) and other channels to pursue resolution.

  Sincerely,
  ****** ******

  

  Business Response

  Date: 07/25/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on July 17, 2025.
  

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stripe Withholding Funds Business Name: Stripe, Inc.Website: ************************************ Complaint Type: Failure to Release Funds / **************** Hold Customer Name: ***** ******* Email on File: *************************** Phone: ************ Transaction Date(s): May 12 2025 July 15 2025 Amount Involved: $10,000.00 ?Complaint Summary I am filing this complaint because Stripe has withheld $10,000 in cleared funds from my business account (Travelers Price) since May 12 2025. These earnings come from legitimate customer payments, and my account shows no chargebacks, disputes, or policy violations.Stripes dashboard labels the funds Available Instantly, yet any payout attempt returns the error Cannot create payouts; please contact support. Repeated support contacts have produced only generic replies and no solution.More than two months have passed without:A concrete reason for the hold A timeline for release Any evidence of fraud or risk ?Efforts Made to Resolve 1.Multiple emails and support-ticket submissions to Stripe.2.Formal complaint filed with the ************************************ (****); it has been routed into the *** Consumer Sentinel Network.3.Preparation of additional complaints to the Florida Attorney General and (if unresolved) a small-claims court filing.?Resolution Sought Immediate release of the $10,000 Stripe is holding, or A written payout schedule with specific dates.

  

  Business Response

  Date: 07/17/2025

  Stripe confirms that it has received the complaint filed on July 15th, 2025, reference number 23604952. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.

  Customer Answer

  Date: 07/22/2025

  Complaints rejection taken in dication by BBB *** SS 07/02/2025 
  I do not accept their response. They are sending generic responses with no direct rebuttal to my claim.
  There was no risk prior to this incident and now I'm being classified as being high risk. I had had no disputes from my customers and 0 negative history. 
  I'm looking to move forward to settling this matter with the *** and the ***************************'s Office if this situation is not resolved. 
  There was no chargebacks they should have released my funds.  

  

  Business Response

  Date: 07/25/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on July 17, 2025.