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          Stripe, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Stripe, Inc.

              354 Oyster Point Blvd South San Francisco, CA 94080-1912

              BBB Accredited Business

            Business ProfileforStripe, Inc.

            Payment Processing Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.05/5stars

            Average of 163 Customer Reviews

            Customer Complaints

            1,073 complaints closed in last 3 years

            450 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/31/2013

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Stripe is a technology company offering software that allows individuals and businesses to make and receive payments over the Internet.

            Business Details

            BBB File Opened:
            7/24/2012
            Years in Business:
            14
            Business Started:
            4/13/2009
            Business Started Locally:
            4/13/2009
            Business Incorporated:
            4/13/2009
            Accredited Since:
            5/31/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 2546 for this business, issued by Department of Business Oversight. The expiration date of this license is 6/8/2024.

            These agencies may include:

            Department of Business Oversight

            1515 K Street, Suite 200

            Sacramento CA 95814

            (866) 275-2677

            http://www.dbo.ca.gov/About_DBO/contact_us.asp

            Type of Entity:
            Corporation
            Number of Employees:
            4000
            Business Management
            • Customer Service
            Additional Contact Information

            Email Addresses

            Customer Complaints

            1,073 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/06/2024

            Complaint Type:
            Billing/Collection Issues
            Status:
            Resolved
            We had our founding business members contribute money to a bank account to run our business through Stripe. Our account was immediately closed down and payouts were paused. We were sent this message on August 16th, 2023: "Considering the elevated dispute risk on your account, payouts to your bank account will be paused for 120 days or more from 13th of August 2023, the day your account was closed. During this time, held funds will be used to cover any disputes or refunds on your account. The remaining balance will be transferred to your bank account once your payouts are enabled at the end of this period." It's now been 202 days and we still have not received our payout, despite no chargebacks, refunds, or fraud issues. We have evidence in three separate emails that Stripe was committed to releasing the funds after the hold period. On December 24th 2023, Stripe stated: "If a balance still remains in your account after eligible payments have been refunded, it will not be made available to you. This is in accordance with Section 5.6 of "Stripe Payments" under "Stripe Service Terms" in the Stripe Services Agreement (if you are in a region outside of the US or EMEA, this policy should be referenced alternatively under "Section ** ****************** Services" of your region's corresponding Stripe Services Agreement):" It's now March 2nd, 2024, and Stripe is still holding $5,245.34. They stopped replying to our emails after recently telling us they won't release the funds at all (despite numerous occasions telling us they would.)
            Read More

            Customer Reviews

            163 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Joe R

            03/05/2024

            This company freezes business accounts and refuses to payout funds. Thousands of complaints, this is theft to enrich themselves, stay far far away from this company

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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