Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed an online order on December 10, 2022, using a credit card for $29.47. The email address that I was using at the time ************************* is no longer available to me, so I have no access to the order number or tracking information. I am a busy person and had lost track of the order until recently. I realized that I had not received the order that I had paid for. So I contacted Wish.com by email ****************** beginning January 25, 2022. Although they did respond to my email request, they apparently don't know how to adequately resolve the issue. Basically, I'm just getting the run around.

  Business Response

  Date: 02/07/2023

  Hello Anita,

  
  Thank you for providing us with this information. Your experience is important to us and we'd like the chance to make things right. We've gone ahead and refunded you for the wig and the long sleeve blouse since they were returned to sender due to not being picked up at your local USPS office. The foot patches were confirmed delivered on January 3d and we will not be able to offer a refund for this item.  Please allow up to 10 business days for the refunds to process back to your original form of payment.
  

  You can view the refunded transaction details at *********************************************************
  
  

   

  Please don't hesitate to let us know if you have any other questions, we're always happy to help.
  

   

  Best,
  Wish Customer Support

  Customer Answer

  Date: 02/08/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a trampoline in October for kids' Christmas. When we started assembling it in January, we discovered that only about half of the parts were shipped to us. Since then after numerous contacts via their website (they don't have phone customer service) ********************** has refused to ship the rest of the trampoline or refund my money. So now I'm out $750 and have a pile of useless trampoline parts sitting in my yard. Totally unacceptable!

  Business Response

  Date: 02/07/2023

  Hello *****
  
  
  
  Thank you for reaching out. Your experience is important to us and we will do our best to help you sort this out. 
  
  Since the contract of sale is between you and the merchant, not Wish, our recommendation is that you first contact the sellers' customer service directly, since they will be best suited to help you further with this issue. 
  
  
  
  You can open a ticket with the merchant's customer service department through your order history by following the instructions found on our help sites; **********************************************************************************************
  
  Please provide them with the following details upon your contact; 
  
  
  Order ID; ************************
  
  Transaction ID; ************************
  
  
  
  Please do not hesitate to get back to us if the merchant is unable to resolve the issue. 
  
  
  
  Best regards
  
  Wish Team

  Customer Answer

  Date: 02/07/2023

   
  Complaint: 19338683
  
  I am rejecting this response because:  *********** that we paid for the product is Wish.com.    How are we supposed to know who the merchant even is?  AFter receiving no help from wish despite numerous pleas for help  We contacted the manufacturer of the product, and they helped us contact the third party company that apparently actually sold us the product.   That company has agreed to ship us the missing parts.   However, Wish.com was totally unresponsive to our problem, and could have easily helped us if the chose to do so.   
  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/15/2023

  Hello *****

   

  We are happy to hear that you were able to get in touch with the merchant and that they solved the issue. 

  Should you need to contact the merchant again, you can do so by following the instructions given in our previous reply. 

   

   

   

  Regards

  Wish Team

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 13 2023. Cross body bag.. *****

  Business Response

  Date: 02/06/2023

  Hello ********,

  
  Thank you for providing us with this information. In order to locate the order you have referenced, we will need more information. If you could clarify or provide more details about your order, that would be greatly appreciated.
  

  So we can best assist you, please be sure to provide the following information:
  

  Order ID (it starts with a 5 and you can find this on your order confirmation email)
  

  Another email address that you could have used to sign up for Wish
  

  Exact name(s) of item(s)
  

  Thank you for being patient and we hope to hear from you soon!
  

   

  Best,
  Wish Customer Support

• Initial Complaint

  Date:01/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 29,2023 I made an order on the wish app for $33.99, I somehow put the wrong address in for shipping. I thought was entering the billing for my card. I have made numerous attempts to fix it or just cancel my order. I keep getting same excuse "wait until the itema arrive" which they will not!!! I need my money back and to cancel my order immediately!!

  Business Response

  Date: 02/06/2023

  Hello **********;

   

  Thank you for reaching out to us. 

   

  I understand your frustration over the order being shipped to your old address and that it may not be delivered to your new address. In these cases, we recommend that you contact the carrier and ask them to forward the shipment(s) to your new address. 

  As long as the order is in transit, our policy does not allow for refunds, and you will have to wait for the items to be marked as delivered and then contact our support in order to claim a refund. If the items are not marked as delivered within the latest estimated delivery date, please contact our support within 30 days from that date. 

   

  Thank you for understanding.

   

  Best regards

  ********

  Wish Support

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package from wish dec 27th 2022. I have gotten 1 update since then and that update said it was in ******* **********. That update was Jan 11. My package was supposed to arrive Jan 20 and has not arrived yet. The tracking number is **********************************. Please help me locate my package. I have gotten no updates since Jan 11 when it said it was in **********

  Business Response

  Date: 01/26/2023

  Hello *******,

  
  Your experience is important to us and we want to make sure that you're satisfied with your recent purchase. Since your order has already shipped and you're still within the estimated delivery window, we're unable to offer a refund. You can find the tracking details in the link below:
  ***********************************************************************

  
  If you don't receive the order by the January 27th, please feel free to contact support through your Order History. You can go to ************************* in order to read more about the different ways you can contact our customer support.
  

  We truly appreciate your patience and hope your item arrives soon!
  

   

  Thanks,
  Wish Customer Support

• Initial Complaint

  Date:01/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wish is advertising flare rate shipping. On certain items it states if you spend $10 more you will he eligible for flat rate shipping. I made 3 different orders. None of those orders did I get flat rate shipping. I contacted Wish and they said it's pretty much a experiment to see if there people like it and not ever one gets flat rate shipping. I expressed hot with 3 different orders I still didnt get it and it clearly says if you spend more then $10 your eligible. They also tried to say it was because the items might he coming from different places. I've ordered from a few of these seller before the orders come together and one business is even in the US.. you can even look under flat rate shipping on wish and it shows loads of items that you can get flat rate shipping. It's totally fraudulent advertising. They never once offered even a adjustment. Thank you for your time.

  Business Response

  Date: 01/27/2023

  Hello *****
  
  I understand your frustration for not getting flat-rate shipping on your last 3 orders. I have looked into this and can confirm that your orders did not qualify.

  
  The best way to ensure that your order qualifies is to follow the green bar and make sure it is completely filled up before completing an order. If the bar is not filled, your order is not eligible for flat-rate shipping cost.
  You can go to ************************* in order to read more about our Flat-rate shipping campaign. 
  

  I hope this clarifies things. 
  

  Best regards
  ********
  Wish  Team
  

  
  

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered items one didnt show up whe it says it did. Now the app isnt letting me speak to a representative. I left a message for customer support multiple times and it says reply in 1 to 2 days been over a week have sent many emails to **************** they respond asking aboutb the problem asking forn pictures and descriptions I've now done this multiple times with no results.

  Business Response

  Date: 01/23/2023

  Hello ****
  
  
  

  Our management has blocked your account indefinitely, in accordance with our Terms of Use. This means that our customer service is not obligated to reply to your inquiries and that you are no longer eligible for refunds. 
  

   

  Regards
  ********
  Wish Team 
  
  

  
  

  Customer Answer

  Date: 01/23/2023

   
  Complaint: 18857328
  
  I am rejecting this response because: i already had orders that were bought and paid for before the complaint. I was just sent the wrong item and tried to message them to make it right. Have shopped with the company for a couple years and only filed the complaint because my account was messed up and was unable to let them know when they made a mistake to correct it like they normally always have. Now I have a order that never arrived that they refunded and an item that was not what I wanted but I paid for it.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/07/2023

  Hello ****

   

  Your account has been closed in accordance with our terms of use and we will not be able to offer you any refund, for any reason. 

   

  Thank you for understanding

   

  Regards

  Wish Team

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am making a complaint against Wish.com in *************, **.I ordered multiple items online from Wish.com on November 25, 2022.The items are of poor quality and sizing is wrong. Some items are itchy and smell toxic. I cannot use any of them and I need a full refund for everything I ordered.I called the ********************* Number at ************** which advises they are not taking calls and directs customers to email [email protected] multiple attempts to try and reach customer service, I finally received an email from **************** providing instructions on how to receive a refund:On Wish.com go to Order History.******************************** Click 'Item Details' for the item you're inquiring about Click 'Contact Support" at the bottom of the page Follow the prompts through Wish Assistant to submit your request.It appears that I was given a refund for items under $6.00. However, the Contact Support button is not available for any item over $6.00.I have sent multiple detailed emails to **************** explaining that I cannot submit a refund request for big ticket items because the Contact Support button is not available.The customer service responses I received do not provide a solution.My total order with Wish was $434.60 CAD.I am furious that my intense efforts to obtain a full refund continue to be ignored, as of today's date, Wednesday January 18, 2023. No one should have to work this hard for a refund.Other companies from which I ordered provide transparent and simple instructions to get a refund, and offer shipping labels so customers can return products that don't work.Wish lacks transparency.BBB I really need your help!Thank you!***************** ************ ****************

  Business Response

  Date: 01/19/2023

  Hello ***
  
  Thank you for reaching out. 

  
  I have investigated this and found that you have already been refunded by our automated support for 10 out of the 18 products you received. Most of them valued over $6 CAD. Our automated support can only refund up to a certain threshold, after which your claim will be routed to support agents for processing. I also see that you have opened a claim for each of the items in your order and thus you will no longer see the option to contact support since you have already done so. Instead, you have the possibility to continue communicating in the tickets already opened. 
  

  After reading each of the 8 remaining tickets you have opened and that have not been refunded, I found that you did not provide the description and documentation our support agents have asked for, thus agents are prevented from further processing your inquiries. 
  
  You have been asked to provide pictures of the products you received along with a clear description of the issue with the products. The pictures have to be of the actual products that were delivered to you and can not be obtained from ************* or any other web page.
  As we do not have a return center in ******, we can not process your request to return the products. For this reason, we are instead more flexible with issuing refunds, but only when the issues are properly described and the products are documented by providing the requested photos.
  

  My recommendation is that you go back to the tickets you have opened, and provide the requested information. Once you have uploaded the pictures and described the issue with the products, our support agents will be able to further process your requests.
  

  
  I hope this clarifies our procedures for processing refunds. 

   

  Best regards

  ********

  Wish Team 

  Customer Answer

  Date: 01/22/2023

  Complaint: 18834670
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

   

   

  I followed the directions that were provided by Wish. I wrote the company on Jan 21, 2023 to reopen tickets for the following items.

   

  My sister *************************** has been helping me to try and get the refunds especially for the items that were for more than $6.00.

  New Fashion Women's Winter Down Coat Clothes Cotton-Padded Thickening Down Casual Winter Coat Long Jacket Down Parka XS-3XL
  Black, XXXL

   

  New Fashion Women's Winter Down Coat Clothes Cotton-Padded Thickening Down Casual Winter Coat Long Jacket Down Parka XS-3XL
  Red, XXXL | Eligible for refund through Jan. 23, 2023

   

  Women's Fashion Retro High Waist Denim High Stretch Wide Leg Jeans
  Blue & Black, 2XL

   

  In each case, they asked me to provide photos and a description of the item. I was asked to provide photos and I did my best to provide the best photos possible. I really think that they are only interested in providing refunds for items under $6.00.

  Anything over that amount, they want to it make it very difficult for customers.

   

  I was refunded for the small items, but when I look at my bank statement, it only says Wish, so I cannot cross reference what I was refunded for.

   

  This has been incredibly stressful for myself and my sister.

   

  I look forward to hearing from you soon!

   

  Here is what I wrote about the black coat on January 23, 2023.

  I received the Women's Winter Down Coat in black, size 3XL. The coat does not fit! It is definitely not a 3XL. It actual coat does not match the picture advertised on the Wish website. It is not a long coat.
  

  Here is the response I receive from Wish Support
  

  Hello ***,Thanks for contacting Wish!We understand that you ordered a Winter Coat in 3XL that does not fit, and that you are unhappy. We sincerely apologize to hear about the unpleasant experience you have faced.Thank you again for sending the photos of the coat. Unfortunately, the information you have provided is insufficient and we are unable to process a refund. Please provide the following information:- Kindly share the size tag of the Winter Coat Please reply with better photos and details in order to proceed with the refund process.We look forward to hearing back from you.********* Wish Customer Support
  ********* | Jan 21, 2023
  

  Here is what I wrote to *********, at Wish Support on January 22, 2023
  

  Hello *********. I looked at Wish.com and on my order and the only description provided is New Fashion Women's Winter Down Coat Clothes Cotton-Padded Thickening Down Casual Winter Coat Long Jacket Down Parka XS-3XL. These two photos were taken during

  Hello *****. Please refer to this note instead! I made a typo on my note to you. I looked at Wish.com and on my order and the only description provided is New Fashion Women's Winter Down Coat Clothes Cotton-Padded Thickening Down Casual Winter Coat Long Jacket Down Parka XS-3XL. These two photos were taken during the day, and it is now evening, so I did my very best to provide the best photos as possible. Please accept these photos. I cannot take better pictures. The coat is red. I would send you the tags, but there is no button provided here to allow me to attach the photos. Although the tag says that the coat is size 3Xl, it definitely is not. It is more like an XL. Please process the refund of this coat! Thank you.

  I wrote Wish Support on January 21, 2023

  I received 3 pairs of the Women's High Waist Denim Wide Leg **** in size 2XL.
  
  I didn't get a chance to include this in the message a few minutes ago. The jeans that I received were definitely not a Size 2XL!!
  

  Here is the response I received from ****** at Wish Support.

  Hello ***,Thank you for contacting Wish Support.We can understand your concern that your Wide Leg Jeans were not fit for you and We sincerely apologize for any inconvenience caused to you in this regard.Please provide the following information:- 1 or 2 photo(s) of the entire product - a detailed description of the issue with the item - show a clear image of the size tag As soon as we receive more info on the issue, we'll move this process forward as quickly as possible.We look forward to hearing back from you.****** Wish Customer Support

  Hello ******. I ordered 3 pairs of Women's Fashion Retro High Waist Denim High Stretch Wide Leg Jeans Blue & Black, 2XL. This information was provided on the Wish website. This photo was taken during the day. I did my best to provide you the best photo possible. It is night time now. It is winter, and it is dark. I cannot attach the tag of the jeans even though it appears that the option is available to attach the item. Please give me the option to attach the tag. The jeans were marked as a size 2XL. They are definitely not this size. They are a medium size.

   

  I would have included a picture of the jeans, but I was not able to attach the file.

   

   

   

  Business Response

  Date: 02/06/2023

  Hello ***

   

   

  Thank you for your reply. 

   

  You entire order has now been refunded and we hope your happy with this final solution. 

   

  Best regards

  ********

  Wish Team

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Now. Doing. This. Time. Trying. To. Get. All. Of My. Orders. Are. A. Refund. I. Had. Email. Back The. Same. Information A. 100. Times. Are. More To each. Of. Their. Customer. Support. Agent. Anded I. Delt. With. About. 30. Of. Them. Anded. A. Few Of. Them. Two. Are. Three. Times Thanks Prices. Anded. Dates. Orders. Was. Placed Anded. The. Amount. For. Each. Full Order. I. Placed Oct/01/2022. /. $13.20 Oct/01/2022. /$15.47 Oct/03/2022. / $3.28 Sept /18/2022. /$11.57 Sept/25/2022. /. $31.69 Aug/31/2022. /$53.30 Aug/31/2022. /$63.77 Here. Are. The. Order. No. That. Was. On. May6 Oder. History #***e8ba2 b 4010fb9c7da9c1 #*******ad1550b6dfc359/. #***f5b9adc155d0dfc3ca3165 #***6665305869f666279cbe. /#***674221156447c818219d #***cd4eb6c356d8ee1de6. /#***e8ba402fb992daf01 #***793876d422699c5. #***4446699c5 #***644669907c78e4796df530f

  Business Response

  Date: 01/19/2023

  Hello ******************
  
  Thank you for reaching out.

  
  Since Wish is an online shopping platform where stores from all over the world are selling their products, our customer support needs to make sure that all inquiries are directly connected to their respective merchants. For this reason, you need to submit a claim for each specific item and I can not see that you have filed a complaint on any of the items you ordered. I did however find your emails, but our support agents were unable to assist you further due to incorrect order numbers and insufficient information. I recommend that you follow the instructions below in order to correctly file your inquiries. 
  
  

  Through our App; 
  

  *Open the app menu by tapping the three-bar icon on the bottom-right corner of the screen.
  

  *Tap Order History.
  

  *Locate the item you have an issue with and tap on the item itself to open the Item Details page.
  

  *Locate and tap the "Need help with this item?" Section.
  

  *Tap the Contact Support button.
  
  Repeat the procedure for each single item you have inquiries about.
  
  

  From a  PC/Laptop;
  

  *log into your Wish account through www.wish.com.
  

  *Hover over your avatar at the top-right of the page and click on Get help in the drop-down menu.
  

  *Select "Help with a recent order" (you will be redirected to our automated support bot)
  

  *Select "An item I ordered"
  

  *Select on of the items in the list of your recent orders
  

  *Wish Assistant or a live chat support agent will take it from there.
  
  

  Repeat the procedure for each single item you have inquiries about.
  
  

  Please keep in mind Wish Assistant may forward your question or request to someone on our Customer Support team.
  
  Should you still not receive a satisfactory solution to your inquiries after following the above mentioned procedure, please get back to me through BBB and I will have a new look. 
  
  

  
  Best regards

  ********

  Wish Customer Support

  
  

  Customer Answer

  Date: 01/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package from Wish.com that was delivered on January 13th, 2023. The package was not only ripped, but also torn. The has a stamp on it saying received in bad condition.I have asked for a refund, but they keep saying they need more information. I have pictures of the package that I sent to the. Wish is avoiding trying to give me back my money.

  Business Response

  Date: 01/16/2023

  Hello ******, 
  
  Thank you for reaching out. 
  
  It is unfortunate that your package arrived with damaged wrapping. In cases like this, we do not offer a refund as long as there are no damages to the product itself. 
  In order for our customer service to process a refund for a damaged item, you need to provide them with a picture of the product and the damages, otherwise, they will not be able to process your claim. 
  
  If you like me to investigate this further, please provide the tracking number and/or the order number along with a picture of the received product. 
  
  I will be looking forward to your reply. 
  
  Best regards
  ********
  Wish Customer Support
  
  
  

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this it should have been stated at first instead sending frivolous chat messages.  It was disrespectful to send that disgusting damaged package to me in the first place. Due to the poor quality of service from the business, I will not purchase any items from them again!!! 
  
  Sincerely,
  
  ***********************