We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Quince.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.8

Average of 74 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Jon K

    Date: 12/25/2022

    I'm sure it's great quality, but I wouldn't know after ordering a few items on Dec 12th for my wife for Christmas and still not receiving by Dec 24th - tracking still doesn't know when it arrives. It's difficult to find a place to review Quince on-line, and now I know why.

    Quince.com

    Date: 02/22/2023

    Hi ***,Thank you for your honest feedback about your experience. I am so sorry that your order wasn't delivered by Christmas Eve. I do see your order arrived in the 29th, which was past our normal shipping time frame. I sincerely apologize for the inconvenience this caused, but I want you to know that we took this feedback to heart and have updated our shipping practices to avoid similar delays in the future. We hope you're willing to give us another chance in the future.

  • Nancie O

    Date: 12/22/2022

    I placed an online order 12/1/22. Still have not received my merchandise, which are all Xmas gifts. In addition, I have emailed twice, called with recording saying emails only, tried chat & that too told to email only. So not only do I not have my merchandise, I have nothing to return to get my $$$ back, and I ha no way to reach anyone. I have not had any response to any of my emails. I dont know what else to do that to give an awful review & suggest never order from this website. Im soooo disappointed & screwed for Xmas??.

    Quince.com

    Date: 02/22/2023

    Hi ******,Thank you for your feedback about your experience!I am so sorry that your ordered ended up being delayed, but I am happy to see you did receive it on 12/30. I do see we went in and fully refunded you for the order as well. I sincerely apologize for the delay in receiving your order and I want you to know your feedback was taken to heart. We've updated our shipping practices to avoid this happening again. We hope you're willing to give us another chance in the future.

  • Tanya W

    Date: 11/29/2022

    This company is falsely claiming 100% **** certified organic cotton products. I ordered the Organic Airy Gauze Quilt that claims 100% Organic **** certified cotton gauze layers and nothing else. Upon receiving the item I noticed that it contained non disclosed polyester batting. The manufacturer of the quilt also misused the **** certified label on the product by claiming 100% Organic Cotton and nothing about the polyester batting. My husband has a polyester allergy and this is no different than a food company not disclosing peanuts or shellfish in their products. Further I paid $300 for organic cotton. I can buy toxic polyester comforter at ******* for $30. This company is lying to its customers and should sued for false advertising and misuse of labels and greenwashing at it finest.

    Quince.com

    Date: 05/19/2024

    Our website listing for the Organic Airy Gauze Quilt includes information about the 100% Organic Cotton shell as well as the 250-gsm of 100% recycled polyester it is filled with.

  • Christine C

    Date: 10/27/2022

    Placed an order that was stalled for 9 days. (Not their fault, but the way their CS handled it was)Emailed CS about it at 7 days and was told to wait 14 business days before emailing them again. (Delay tactics)Tracking link officially told me package was lost. Emailed CS again and asked them to issue a new package since *** had confirmed it lost. Was told to wait 14 business days and then email again. More delay tactics. Wouldn't be surprised that after thr 14 business days they ask me to wait another 14 business days. Good products but CS is unwilling and unable to help and will just delay you in the hopes you'll give in as they parrot the same stock reply at you over and over again.

    Quince.com

    Date: 08/13/2023

    Hi *********!I am so terribly sorry for this experience. We pride ourselves on customer care and I am so sorry we failed to show you the level of service we strive for in this case. We do have a window of time we must wait to replace packages that *** be lost, as they usually are simply delayed and as soon as it's deemed lost we are able to replace at once for our customers. I see from our records we were able to get this resent for you and I hope you loved your items when you received them! If there is anything else we can assist you with in regards to this order or any other questions, please reach out to us at ********************************** and we would be more than happy to help. My apologies once again,The Quince Team

Quince.com is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.