Reviews

Review Details

• Review fromSarah M

  Date: 09/19/2023

  3 stars
  In general, I find the quality of Quince items to be pretty good, however, only 5-star reviews are visible on their site. I've submitted several 4-star reviews and none of them post (or are so far down you'd never be able to find them). It is both unethical and phony that every single product would have 100% 5 star reviews. Many other websites have a way to filter 4-star, 3-star, etc. reviews, but not Quince! We're only allowed to see the 5-star reviews.

  Quince.com

  Date: 10/17/2023

  Hello *****, Thanks for your feedback here. We use a third party program to validate our reviews before they post to our site. We typically read each and every review to ensure that they are for the correct product, or are appropriate, and sometimes to reach out to our customers for feedback so we can better improve our offerings or processes. Over the last month we've had some sizable outages with the third party provider that has led to a backlog of reviews. We're working diligently to get them all approved and posted, and you should see yours in the next few days. We love the 5 star reviews that we get from customers that love our products (and some products do really have thousands of 5 star reviews, I promise!), but we think the 1-4 are truly the most valuable, as they tell us how we can improve to impress even more customers.Have a great week ****

  Quince.com

  Date: 10/17/2023

  Hello *****, Thanks for your feedback here. We use a third party program to validate our reviews before they post to our site. We typically read each and every review to ensure that they are for the correct product, or are appropriate, and sometimes to reach out to our customers for feedback so we can better improve our offerings or processes. Over the last month we've had some sizable outages with the third party provider that has led to a backlog of reviews. We're working diligently to get them all approved and posted, and you should see yours in the next few days. We love the 5 star reviews that we get from customers that love our products (and some products do really have thousands of 5 star reviews, I promise!), but we think the 1-4 are truly the most valuable, as they tell us how we can improve to impress even more customers.Have a great week ****

• Review fromPaige S

  Date: 09/09/2023

  1 star
  Received a cheaply packaged product that wreaked of vinegar, left a bad review for the terrible product and high price, received messages from their supposed customer service team, I told ******* I received my pillow case and it had a strong vinegar stench to it and instead of offering to send a replacement I was told to wash it and see if it still smells. This is ridiculous and I will never recommend this company to anyone. Ridiculously high prices for subpar product and service. Extremely disappointed. They also deleted my negative review from their site.

  Quince.com

  Date: 05/19/2024

  When we reached out to the customer regarding this issue we offered a refund or a replacement for the damaged item. We did suggest washing the pillowcase (which we didn't ask to be sent back) to see if that would resolve the smell issue. At no point did we communicate that we wouldn't replace the item. When the customer confirmed they wanted a replacement, we sent the new order to them.

• Review fromMaria M

  Date: 08/24/2023

  3 stars
  Dont get me wrong - love almost all quince products Ive ordered and even recommended to my daughter in spite of a frustrating experience with an order. Beaded hoop earrings had 1 tight clasp and the other loose. Did an exchange (which takes a ***************) and replacement had same issue. I contacted CS after requesting exchange to ensure I get 2 tight earrings and sent them a video to illustrate difference in tightness of clasp between 2 earrings; was assured they will note it yet still got 1 tight and 1 loose. So I returned as didnt work out. 1st disappointment is they paid no attention to email request to ensure good pair sent out.2nd - I wrote a review and it didnt get posted. It was negative in 2 counts I guess - inconsistent clasps and not giving attention to replacement. But its not posted. My positive reviews of other items posted right away and not the negative one. Looks like only stellar reviews make it so its pretty skewed. Hmmm not very transparent then.

  Quince.com

  Date: 10/20/2023

  *****,Thank you for reaching out. I imagine this must have been a frustrating experience. While our agents were able to reach out to the vendor that fulfills these items to request a hand picked item, it looks like it didn't meet your expectations. I hope you'll give us another chance to impress you with our offerings and service.

• Review fromSarah G

  Date: 08/24/2023

  1 star
  Quince is truly, irretrievably AWFUL! I ordered the same pair blue trousers twice. Both garments - YES, BOTH - arrived as OBVIOUSLY RETURNED MERCHANDISE!!!Does Quince have ANY quality control?Quince does not let customers speak with a live agent. All customer engagement is through a ChatBot. Terrible, terrible company.

  Quince.com

  Date: 10/20/2023

  Hello *****,I'm sorry to hear you had such a terrible experience. While we pride ourselves on the quality of our merchandise, it definitely looks like we failed to meet your (and our own) expectations. We've heard your feedback and adjusted our internal policies with our returns processors to ensure that other customers don't receive product in a similar condition. Additionally, you're always welcome to email us at *********************************** or click through the chatbot options to be connected to an agent directly within our operating hours. I hope you'll give us another chance to impress you with our products and services, as we'd love to keep you as a customer.Have a great week

• Review fromJennifer P

  Date: 07/13/2023

  2 stars
  My biggest issue with Quince is that they do not allow reviews of items you returned so the reviews on the site are skewed and thus, unethical. Ordered several items and sent all but one back. One item arrived with a giant pull in the front of it, the others were cut so oddly the fit was way off. Very disappointing.

  Quince.com

  Date: 08/13/2023

  Hi ********!I am so sorry for the frustration! We actually do allow and welcome reviews of all products purchased- returned or not! It seems this may be a tech issue. If you don't mind trying again to leave your review and reaching out to us at ********************************** if you run into any issues- we would be happy to help and would be so thankful for your feedback!Sincerely,The Quince Team

• Review fromJamie K L

  Date: 06/20/2023

  1 star
  Linen bedding Quince Queen fitted Set doesnt include flat sheet!Set should mean top & bottom sheets!

  Quince.com

  Date: 08/13/2023

  Hi *****!I am so sorry about that, I know that can certainly be confusing! It seems as if you ordered a 'Fitted Sheet Set' which does not include a flat sheet. Our return window for bedding is 365 days regardless of use, so if you would like to set up a return for this set so you can purchase a Sheet Set with a flat sheet instead, please reach out to us at ********************************** and we would be more than happy to assist!Best,The Quince Team

• Review fromArlene J

  Date: 03/07/2023

  3 stars
  I ordered two sweaters in the wrong size. *** instead of MD. I returned the ** size sweaters (the quality of the cashmere was great, I wouldn't have returned them if the size had been correct). The return process was very easy, Quince sent me a RA label, and all I had to do was drop them off at ***** I bought a new sweater in the correct size and received it quickly. I still hadn't been refunded for my first transaction, but didn't think anything of it.Today, I got an e-mail from Quince stating that my sweater is on the way. I promptly wrote back and told them that I was waiting for a refund, not another sweater. According to them, one of the sweaters I returned was for a store credit, and the other one was supposed to be re-sent to me in the same size and color, which I really don't understand. At any rate, I am hoping to receive my refund soon, If everything goes smoothly, I would buy from them again.

  Quince.com

  Date: 08/13/2023

  Hi ******!I am so sorry for the mix-up! I was able to locate your orders and I show you returned the navy sweater you were sent by mistake, and we got you refunded for that. I also was able to see that we got your store credit reversed on the grey sweater, so you should have received that refund. If there is anything else we can assist you with, please don't hesitate to reach out to us at *********************************** Have a great day!The Quince Team

• Review fromGabriella C

  Date: 02/24/2023

  1 star
  I bought a ring on October 2021 and by August/September 2022 a diamond had fallen off. Aside from that, there is also a diamond that appears to be crooked at the moment, so I can only assume that it will fall off with time. I wish I had not purchased the eternity ring from Quince, but instead gotten it from a reputable brand that is actually worth it. Expert craftsmanship and superior quality is NOT the words I would use to describe this brand. I have reached out to customer service and was offered a discount on my next order. That makes 0 sense, given the fact that I am not looking to spend any more money on Quince. Finally, I have tried to leave a negative review on this companys website twice now. But my review has not been posted yet. How fortunate for them. In my humble opinion Quince should stop being shady.

  Quince.com

  Date: 08/13/2023

  Hi *********!I am so sorry about your ring. Our warranty period is one year from the purchase date, which if it was August/September when we were contacted, we would have been able to replace this for you! If it was after one year from the purchase date, unfortunately we would not be able to warranty the ring and likely would have given a coupon code to repurchase it. I know this has been a frustrating experience for you and we are so sorry about that. If you run into any other issues or if there is anything else we can help with in regards to this or any other order or concern, please contact us at ********************************** and we would be happy to help!Best,The Quince Team

• Review fromGabriella C

  Date: 02/24/2023

  1 star
  I bought a ring from Quince on October 2021 and by August/September 2022 a diamond had fallen off. Aside from that there is also a diamond that appears to be crooked at the moment, so I can only assume that it will fall off with time. I wish I had not purchased this ring from Quince, but instead gotten it from a reputable brand that is actually worth it. Expert craftsmanship and superior quality is NOT the words I would use to describe this item. Whats worse is the fact that I have already tried to leave a bad review on their website twice, and they are not posting it. Goes to show you how shady this company is. They are not allowing negative reviews to be posted.

  Quince.com

  Date: 05/19/2024

  Reviewing previous communication with the customer, we replaced the ring after they reached out about the missing stones. We also publish all reviews of our products once they've been manually checked to ensure the reviews are valid and don't contain any harmful language.

• Review fromN. A.

  Date: 02/14/2023

  1 star
  I just got my first order of 4 items. Of the 4, 3 were the WRONG items, and the 4th was made of material that is very odd. Cannot believe it. My bright red dress is some sort of grey shirt!

  Quince.com

  Date: 02/15/2023

  Hi *****,Thank you for letting us know about this unfortunate fulfillment error! I sincerely apologize for that mix-up and I will make sure to follow up with our team to ensure that doesn't happen again. I will also reach out to you directly via email to ensure this is corrected and resolved for you.