Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a tee shirt from this site of a band I like. The graphics are extremely blurry nothing like the pictures that allured me to purchasing the T-shirt online. I would honestly just like to be able to return it and get my money back.

  Business Response

  Date: 07/24/2025

  Hello *****,

  Thank you for reaching out. Were very sorry for the issue with your order. If you would like to request a refund, please follow these steps:
  
  1. Return your merchandise to: ****************** Returns
  ********************
  Suite 900
  ************************
  *************
  
  2. Please include the following information in a note inside the package:
  Order Number
  First/Last Name:
  Your Email Address:
  Reason for Return:
  
  3. Send an email with your return shipment tracking number and carrier to **********************************.
  
  Regrettably, we are not able to provide shipping labels; customers are responsible for return shipping rates. We will process your refund once we receive your email with the return shipments tracking number and carrier details, and we have confirmed that the item has been returned. The refund will be issued upon receipt of the item.

  
  Best,
  Custom Tee Sales
  

  
  

• Initial Complaint

  Date:07/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/6/2025 spent ****** for a few t-shirts. Never received any communication from the seller. I would love to have them if not then a refund.

  Business Response

  Date: 07/14/2025

  Hello ****,

  Thank you for your feedback, and we're sorry for the confusion.

  It looks like the email address entered at checkout had a small typo, which prevented our confirmation email from reaching you -see attachment. We've since corrected the email address on file and re-sent your order confirmation. Please check your inbox (including your spam or promotions folder) to ensure you've received it.

  We're happy to confirm that all three items in your order have shipped. You can track its progress here:
  *******************************************************************************

  Since they were just dispatched, the tracking information may not yet be updated. If there are no updates within the next 5 business days, feel free to reach out to us at ******************** and well be happy to assist further.

  We appreciate your patience and hope you love your shirts once they arrive!

  Best
  GearLaunch

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:05/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered one shirt that was found on ******** ad. Received a receipt for one shirt. Minutes later received a second receipt for two shirts, same order number as the first email. Email the company to say that I did not want to want two. They promptly replied, I was told it was too late the order already printed. This was not a custom order. I sent multiple more emails with no response.

  Business Response

  Date: 05/13/2025

  Hello *****,

  Thank you for your feedback. We understand your concern and appreciate the opportunity to clarify.

  After reviewing your order, we confirmed that the additional item was added through an optional upsell feature presented at checkout. This feature allows customers to add complementary items at a special price before finalizing their purchase. Once an order is completed, we do not have access to payment information and are unable to modify it in any way.

  Because all items are printed to order, and your request was received after the product had already entered production and subsequently shipped, we regret that were unable to process a refund for the additional item.

  We understand this may not be the outcome you were hoping for and sincerely appreciate your understanding. If you have any further questions, please dont hesitate to contact our Customer Support team.

  Best,
  GearLauncn

   

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23275950
  
  I am rejecting this response because:

  I do not recall this optional upsell  if I had seen that I would be charged additional I would not have gone through with transaction  I received an original receipt for just one item. A second receipt was sent for the upsell. This was not a custom print with any personalization, it looks just as advertised. I do not see how returning the shirt or changing the order was not a possibility. 

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/20/2025

  Hello *****,

  If you would like to request a refund, please follow these steps:
  
  1. Return your merchandise to: ********** Returns
  ********************
  Suite 900
  ************************
  *************
  
  2. Please include the following information in a note inside the package:
  Order Number
  First/Last Name:
  Your Email Address:
  Reason for Return:
  
  3. Send an email with your return shipment tracking number and carrier to **********************************.
  
  Regrettably, we are not able to provide shipping labels; customers are responsible for return shipping rates. We will process your refund once we receive your email with the return shipments tracking number and carrier details, and we have confirmed that the item has been returned. The refund will be issued upon receipt of the item.

  
  Best,
  GearLaunch
  
  

• Initial Complaint

  Date:03/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 shirts were sent to me wrong sizes..i did not complete the checkout thru paypal,but GearLaunch sent them to me and processed the sales..one shirt was ***** the other shirt was *****..the date of the order was Feb.26 2025..upon seeing the notice on my email,within less less than 24 hours i tried to cancel the sales..they said they could not cancel the orders.they sent me the wrong sizes and i cannot use them..the shirts also were screen printed out of register..a shoddy printing..i have contacted them many times about the dispute.tthey would not let me return them they said to send pics,which i did..then they told me that they accepted 2 chargebacks with ******..****** has no chargebacks from them..this t shirt company did not tell the truth.their return policy is horrible..i have bought and sold many items online and always was able to return items that were not right..the t shirt company will not resolve the problem..wrong sizes and shoddy printing..they have been giving me the runaround on this issue..they say contact ******..which i did..****** said contact the seller,which i did..their return policy is very bad business

  Business Response

  Date: 04/10/2025

  Hello *******,

  Thank you for taking the time to leave a review. We sincerely apologize for the issue with your order.

  After reviewing your order details and the photos you shared with our Customer Service team, we saw that a dispute had been filed. In such cases, were typically unable to issue a refund directly. However, after following up with ******, we were able to successfully process a refund for your order.
  
  Please allow 2 - 5 business days for the refund to appear on your statement.
  
  We truly appreciate your patience and understanding.
  
  Best,
  Custom Tee Sales
  
  

  Customer Answer

  Date: 04/11/2025

  the issue has been resolved..everything is good..*.****

• Initial Complaint

  Date:03/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered one shirt, got charged for another shirt and a hat

  Business Response

  Date: 03/31/2025

  Hello ******,

  We appreciate your feedback and understand that you only intended to order one item. However, we want to clarify that we are unable to modify orders once they have been submitted, as we do not have access to credit card information to charge for additional items.

  Since all items are printed to order, we typically cannot cancel orders once they enter production. That said, as a one-time exception, we attempted to cancel the two additional items. Unfortunately, we were only able to cancel and refund one item (the t-shirt) on March 27.
  
  The remaining two items have already shipped and will be delivered soon. We regret that we cannot issue a refund for these items unless they meet the criteria outlined in our refund policy: ************************************************************************
  
  If you have any further questions, please feel free to reach out to our Customer Service team.
  
  

  Best,
  Custom Tee Sales

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23111045
  
  I am rejecting this response because:I did receive a partial refund at this time I do not know what item it is for.  This business does not have a  phone service, no timely response to emails.  Again I ordered one item they charged me for three.  They are shipping me two of which I am not sure.  Their business procesess and practices are very convoluted, confusing and inefficient
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/04/2025

  Hello ******,

  Thank you for reaching out again.
  
  The $28.91 refund was for the canceled t-shirt and included the item cost, shipping, and tax.
  
  As explained by our Customer Service agent last Wednesday, we dont offer phone support, however, we provide support by email and chat. ************** can be slow sometimes but we usually reply within 24 to 48 hours.
  
  Wed like to clarify once again that we are unable to modify orders once they have been submitted, as we do not have access to credit card information to charge for additional items. You can find detailed information of your purchase in your order confirmation:
  *************************************************************************************************
  
  Since all items are printed to order, we typically cannot cancel orders once they enter production but, as a one-time exception, we attempted to cancel the two additional items. Unfortunately, we were only able to cancel and refund one item (one fo the t-shirts) on March 27.
  
  From the items of your order, a t-shirt and a hat have already shipped and the tracking information indicates both items have been delivered:
  Hat - ************************************************************************************************************************
  Shirt - ************************************************************************************;
  
  Weve done our best to provide clear and timely information regarding your order, including product details, updates, and refund information. Our goal is always to make the process as smooth and transparent as possible, and were continuously working to improve wherever we can.
  
  That said, we appreciate your input and will take it into consideration. If theres anything further we can clarify or assist you with, please feel free to let us know.
  
  Best regards,
  Custom Tee Sales
  
  

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order and paid extra to have the order rushed to me. The order wasn't even shipped by the time it should of been to me.

  Business Response

  Date: 01/17/2025

  Hello *****,

  Thank you for sharing your experience, and we sincerely apologize for the delay. Unfortunately, during the busy holiday season, unforeseen factors such as weather disruptions or production delays with vendors can impact shipping timelines. This was likely the cause of your order being shipped and delivered later than the estimated delivery date provided at the time of your purchase.
  
  As a gesture of goodwill, weve refunded the expedited shipping cost for your order. Please allow 2-5 business days for the refund to appear on your statement.
  
  If you have any further questions or concerns, please dont hesitate to reach outwere here to help.

  Best,
  Custom Tee Sales

  Customer Answer

  Date: 01/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shirt from Custom Tee on ********. The shirt was to have the name of an artist that I follow on the front. When I received the shirt, for over $40, It had somebody else's name on it. I was then informed that custom tea is a scam, and that they send the same shirts or whatever they have on hand to satisfy their orders.The address I on the package that I received was Custom tee sales *********************************************************** eight four one zero four dash 5536,

  Business Response

  Date: 12/16/2024

  Hello *****,

  Thank you for reaching out.

  Were very sorry to read about the issue with your order. If you received different items from the ones you ordered, we'll be glad to look into it. Please send us images of the items received showing the details youve described in your review at ********************* we will be happy to process a replacement at no additional cost.

  We look forward to hearing from you.
  
  Best,
  GearLaunch
  
  

• Initial Complaint

  Date:12/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What this company is doing is illegal. They used the name and likeness of a recording artist without their permission and sold it for profit. They need to be reported to the authorities of jurisdiction. They can send me a refund, but I have already destroyed the illegal shirt. They need to be sued by the recording artist, but I doubt that will happen either.

  Business Response

  Date: 12/06/2024

  Hello ***,

  Thank you for reaching out. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate those online stores, does not do any advertising or marketing for those online stores, does not create or own any of the images used on those online stores, nor does it print or ship items purchased from those online stores.

  Notices of copyright infringement should be sent to ********************* and they need to include the information outlined here: ********************************

  If you would like to request a refund, please follow these steps:
  
  1. Return your merchandise to: *********************** Returns
  ********************
  Suite 900
  ************************
  *************
  
  2. Please include the following information in a note inside the package:
  Order Number
  First/Last Name:
  Your Email Address:
  Reason for Return:
  
  3. Send an email with your return shipment tracking number and carrier to **********************************.
  
  Regrettably, we are not able to provide shipping labels; customers are responsible for return shipping rates. We will process your refund once we receive your email with the return shipments tracking number and carrier details, and we have confirmed that the item has been returned. The refund will be issued upon receipt of the item.
  
  Best,
  GearLaunch

  
  
  

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I follow a recording Artist (**** ******) on ********. I commented on his post and received a comment from who I thought was him asking me to support his career by buying his Tee Shirt. I bought the shirt for $39.41 including shipping. It arrived with **** Stuarts name and a graphic using a guitar. I sent him a picture of me wearing his shirt. He informed me that he has not given anyone the permission to use his name and likeness on any tee shirt. They were using his name illegally. I want my money refunded and this company reported for making money without paying anything to the artist and using his name without his permission.

  Business Response

  Date: 10/28/2024

  Hello *****,

  Thank you for your message. 

  Please note that ********** licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.

  At **********, we take these claims very seriously. This type of claims should be sent to ********************* and they need to include the information outlined here: ********************************
  
  If you would like to request a refund, please follow these steps:
   
  1. Return your merchandise to: ********************* Returns
  ********************
  Suite 900
  ************************
  *************
  
  2. Please include the following information in a note inside the package:
  Order Number
  First/Last Name: 
  Your Email Address: 
  Reason for Return:
  
  3. Send an email with your return shipment tracking number and carrier to **********************************.
  
  Regrettably, we are not able to provide shipping labels; customers are responsible for return shipping rates. We will process your refund once we receive your email with the return shipments tracking number and carrier details, and we have confirmed that the item has been returned. The refund will be issued upon receipt of the item.

  Best,
  GearLaunch
  
  
  

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22413465
  
  I am rejecting this response because:
  What this company is doing is illegal. They used the name and likeness of a recording artist without their permission and sold it for profit. They need to be reported to the authorities of jurisdiction. They can send me a refund, but I have already destroyed the illegal shirt. They need to be sued by the recording artist, but I doubt that will happen either. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company used a print originated by my racing family and used them for sales pitch without their knowledge and the print on the product is blurry and terrible. And they charged nearly double originater price. They should be shut down. Terrible of them taking people's money.