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Business Profile

Online Gaming

FunPlus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 05/03/25, three fraudulent charges were made of a game I play total $250. I immediately requested a refund via ****** Play, which was processed, however FunPlus is requiring that I pay the $250 in full before being able to resume purchasing in the game.Customer service responded stating that the items were delivered, they refused to correct the issue and maintain I pay the $250.I literally just wish to continue with the normal purchases I make in game. Nothing free, the refund is already processed.

  • Initial Complaint

    Date:04/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item in game 2/18/25. On 2/26/25 there was an update to the game which made my items disappear. I contacted support 2/26/25. They refuse to help me.

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You have Incorrect misleading sales of packs and have Disbanded the *********** VIP and started a New Fun Plus VIP and have not credited myself and other players for the equivalant amount spent earning VIP. You assign Reward packs to players spending at an advantage. Free of charge for a reward for high spending. A lot of unfair practices . Pay to win war strategy offering packs with misleading pricing and a Reward system (VIP) that could be changed at anytime it appears.For myself the amount spent in *********** VIP was misleading due to the changes Fun plus made. Now a direct system for diamond purchases takes the VIP . Smart as it provides security for Fun plus in the misleading and unfaif game practices it does. The sale of the diamonds stops there and what happens to them after that is not binding. Loophole aquired*There needs to be some better practices there. Anything thats expected in a sale is meant to stay and be what is to be expected not taken away. - In reverse this would be called Refund fraud or fraud by Fun Plus. .. I would like my account refunded or a resolution.Ive writtent several times. No proper answers. ****** Play has Contacted Fun Plus regarding issue.

  • Initial Complaint

    Date:08/21/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company did not update in game stats after purchasing digital items to upgrade equipment and denied they had access to game logs and ignored proof provided

  • Initial Complaint

    Date:10/21/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While playing the game Dragonscapes developed by this company, I purchased items during a limited time (LT) event. The limited time (LT) fall ball (FB) game glitched from an update and stopped allowing the collection of energy. Energy is how you progress in the game. Glitch was admitted by customer service. Simultaneously, another LT competition required the use of energy. I averaged **** energy items per FB fame and had over **** coins to play at 15 coins per play. Without the glitch I would have ******* extra energy points. These coins to play FB were earned from purchases. The glitch prevented me from using coins. The event ended without being fixed. I did NOT get the benefit of my purchase. My purchases weee induced by advancing in the game during the LT event. In contract terms, I did not get me the benefit of my bargain and the seller breached the purchase contract by failing to maintain the game in operating order during the LT event for which I made my purchase.

  • Initial Complaint

    Date:10/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased game currency and items like I have for 2 years . Then on May , 15 13:47 utc time which game operates on my items were lost and I called apple as they handle billing for game for iOS users ( Apple ) . I screeen shared my phone to show what was going on in game and they said to reach out to developer . Who took 3-4 mos to get back . In that time Apple reimbursed me my lost items costing ****** usd give or take . I proven my purchase in game help support after they said I owed them ****** usd what Apple reimbursed me saying I used a third party app and I was running a scam when I was the player who reported inappropriate behavior , pics , comments that are not allowed as this is a game kids can play too . Ans many do . They dont care and just dont respond . They sent a message on what is called discord channel warning players of the issue they having with refund issues and becareful . I have all prove of every purchase , and they still wont zero my balance out and I been playing game for two years and a lot of work on my down time and they have ruined my game , experience and waisted over ******* usd of items purchased . I need this resolved as one employee treated me saying I owe 22 dollars . Another *************************************************************************************************************** I want my balance brought to 0 dollars . That is all .

  • Initial Complaint

    Date:05/20/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company stole my money. I purchased an item within the game and received a message that essentially amounted to because you received a refund once back in 2021 we will not honor your purchase. So this company literally stole my money from me. I bought something and didnt receive it and they will not issue a refund.

  • Initial Complaint

    Date:02/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I play the **** of ****** game by FunPlus. Over the course of several years I have invested money to build up my profile. On 2/8 FunPlus updated the game, which caused me to lose the resources I had paid for, amounting to a several hundred dollar loss. Their tech support to date has been unhelpful.

  • Initial Complaint

    Date:01/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company creates and distributes mobile video games. They sell in game items through micro transaction however they use deceptive verbiage and are constantly changing the rules and structure of in game events and subject matter to make items purchased either obsolete (within hours of purchase) or removing the items completely from the game (also within unreasonably short time frames). I have played many similar games in the past and this is not a matter of natural evolution of the game. They actively lie and change parameters within hours of releasing content that can be purchased with real world money. When raised with their internal customer service they replay with a form we will take it into consideration and then close tickets before you can even discuss the issue with them. It is obvious they are aware of what they are doing and deceiving customers is the main goal.

FunPlus is NOT a BBB Accredited Business.

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