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            • FunPlus

              639 Howard St San Francisco, CA 94105-3903

            Business ProfileFunPlus

            Online Gaming

            Contact Information

            639 Howard St

            San Francisco, CA 94105-3903

            Visit Website
            (415) 335-5145

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers online Mobile & Social Gaming.

            Business Details

            Location of This Business
            639 Howard St, San Francisco, CA 94105-3903
            BBB File Opened:
            9/29/2013
            Years in Business:
            14
            Business Started:
            5/11/2010
            Business Started Locally:
            5/11/2010
            Business Incorporated:
            5/11/2012
            Type of Entity:
            Corporation
            Number of Employees:
            22
            Alternate Business Name
            • Funplus Games
            • DianDian Interactive USA
            Read More Business Details and See Alerts

            Customer Complaints

            15 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/21/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            While playing the game Dragonscapes developed by this company, I purchased items during a limited time (LT) event. The limited time (LT) fall ball (FB) game glitched from an update and stopped allowing the collection of energy. Energy is how you progress in the game. Glitch was admitted by customer service. Simultaneously, another LT competition required the use of energy. I averaged **** energy items per FB fame and had over **** coins to play at 15 coins per play. Without the glitch I would have ******* extra energy points. These coins to play FB were earned from purchases. The glitch prevented me from using coins. The event ended without being fixed. I did NOT get the benefit of my purchase. My purchases weee induced by advancing in the game during the LT event. In contract terms, I did not get me the benefit of my bargain and the seller breached the purchase contract by failing to maintain the game in operating order during the LT event for which I made my purchase.
            Read 14 More Complaints

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Cory L

            03/31/2024

            Openly discriminates against and punishes players in their online games that do not make a set amount of purchases, while allowing those who do to violate the companies terms and conditions, bully and harass, and receive special treatment such as "VIP access" to chats and content not available to the rest of the games community.I myself was muted from in game chat, in the game Sea of Conquest and threatened with a permanent ban for referring to a high paying player was bankrupt, while he got away with outright calling me poor and low class, admittingly violating the terms and conditions, and harassing many other individuals with no punishment.This company brazenly shows open bias, favoritism, and actively discriminates in its online communities.
            Read 4 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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