Complaints

This profile includes complaints for Eventbrite, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Eventbrite, Inc.

  95 3rd St Fl 2 San Francisco, CA 94103-3103

• 

  Eventbrite, Inc.

  155 5th St # 7 San Francisco, CA 94103-2919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for an event scheduled for September 22, 2023 on May 18, 2023,the amount was $131.12. The event date came and after the event was scheduled to start it was rescheduled to a December date. When the December date came, the event never had a venue listed, and after it was scheduled to start it was rescheduled to February ****. Again there was never a venue listed and the event was rescheduled after the start time of the event. It has now been rescheduled to November ****. I have reached out to the event organizer requesting a refund, I have reached out to Eventbrite for a refund and recieve no reply. I have tried several times with contact for a refund. I get the same generic message from Eventbrite and I get no reply from the organizer.

  Business Response

  Date: 02/13/2024

  Hey there,

  Thank you for contacting Eventbrite. 

  We are a self-service ticketing platform that event organizers use to set up and sell tickets for their events. Event organizers manage all aspects of their event including addressing event details and refund requests. If you would like to request a refund but havent yet heard back from the Organizer, it is likely that they havent seen your request. 
  
  If you have not received a response from the organizer, we recommend that you try to contact them again or visit their Organizer Profile contact them there. If you still do not hear back from the organizer, you can dispute the charge with your bank. 
  
  We hope this helps! If you have additional questions or concerns, please visit our *********** for the fastest answers. 
  

  Sincerely,
  Eventbrite Customer Support 
  
  

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21279054
  
  I am rejecting this response because: it is the same generic response they have sent several times. The organizer does not reply, the purchase can only be disputed for 60 days after the purchase with my bank. My order qualifies under their refund policy so I want a refund. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/14/2024

  Thank you for contacting Eventbrite. 

  We are a self-service ticketing platform that event organizers use to set up and sell tickets for their events. Event organizers manage all aspects of their event including addressing event details, refund requests and setting their own refund policy. If you would like to request a refund but havent yet heard back from the Organizer, it is likely that they havent seen your request. 
  
  If you have not received a response from the organizer, we recommend that you try to contact them again or visit their Organizer Profile contact them there. 
  
  We hope this helps! If you have additional questions or concerns, please visit our *********** for the fastest answers. 
  

  Sincerely,
  Eventbrite Customer Support 
  

  
  

  Customer Answer

  Date: 02/14/2024

   
  Complaint: 21279054
  
  I am rejecting this response because: I have been contacting the organizer and eventbrite since December for a refund, with only generic responses like the one just sent from eventbrite and no response from the organizer. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Black Ivy League (BIVL) has promoted a free panel discussion on Eventbrite.com for the past three years, January 2021-February **** (current-beyond). The *****event has been acknowledged under the exclusive heading of 'black excellence' by Eventbrite.com.Friday, February 9 Black Ivy League Alumni-Alumnae Panel Discussion www.eventbrite.com/e/black-ivy-leaguetm-alumni-alumnae-panel-discussion-tickets-694508041247 The duplicate-mimicked event below is not affiliated with the authentic Black Ivy League and should be removed for violation. The fraudulent event is an almost exact mirror-replica of the authentic event program, using the same name, image, description, logo, etc. The fraudulent event has a monetary fee structure that would be counter to the mission of the *****program. The identification and contact information of the fraudulent account is being requested from Eventbrite.com, along with any-all fees collected would be the appropriate entitlement of the authentic *****event program.Saturday, June 22 Black Ivy League Alumni-Alumnae Panel Discussion www.eventbrite.com/e/black-ivy-league-alumni-alumnae-panel-discussion-tickets-795925423367 - - - - -Submitted for investigation by Eventbrite.com Report: Fraudulent or Unauthorized Event Date-Time: Friday, February 2, **** 9:00pm

  Business Response

  Date: 02/13/2024

  Hey there,

  Thank you for contacting Eventbrite.

  Eventbrite is a self-service platform, which means third-party organizers create and manage their own events. 

  Our community plays an essential role in reporting concerning content on the Eventbrite platform. If you come across content that you believe violates our Terms of Service or Community Guidelines, or simply concerns you for any reason, we want to know. To report an event, find the event listing on Eventbrite, then click "Report This Event" at the bottom of the page.

  For more information on how to report an event, please follow the steps in this article:

  *******************************************************************************************************************

  We hope this helps! If you have additional questions or concerns, please visit our *********** for the fastest answers. 
  

  Sincerely,
  Eventbrite Customer Support 
  

  
  

  Customer Answer

  Date: 02/14/2024

   
  Complaint: 21268878
  
  I am rejecting this response because:

  The complaint issues related to the fraudulent-mimicked account were submitted for investigation by Eventbrite.com on two dates without acknowledgement-attention.  There is reason to believe that Eventbrite staff have not been competent in the management of the investigation of the fraudulent-mimicked account.
  
  Report: Fraudulent or Unauthorized Event
  Date-Time: Friday, February 2, **** 9:00pm
  Date-Time: Friday, February 2, **** 9:00pm
  - - - - -
  The identification and contact information of the fraudulent account is being requested from Eventbrite.com, along with any-all fees collected would be the appropriate entitlement of the authentic BIVL-event program.

  
  Sincerely,
  
  Black Ivy League

  Business Response

  Date: 02/20/2024

  Thank you so much for your response and for giving further context. We have alerted our internal team and they will be in contact with you in regards to the complaint. Please keep an eye on your inbox for an incoming email.
  
  Thanks again. 

  Sincerely, 

  Eventbrite Support

  Customer Answer

  Date: 02/20/2024

   
  Complaint: 21268878
  
  I am rejecting this response because:

  The confirmation of the name-contact of the fraudulent-mimicked account registration was requested and will help to minimize any affiliation-association of the Eventbrite staff with the fraudulent-mimicked account.  The confirmed registration name-contact, registration dates (account opening-closures), number of registrants, and other relevant information ****will identify the unknown parties and the benefit-motivation for the deception-fraud; and potentially prevent any claims or negative affiliation-association of the fraudulent-mimicked account from third parties impacted, including registered attendee-participants.
  

  Additionally, the Black Ivy League (BIVL) monthly event program schedule was cancelled by an internal source on the Eventbrite.com platform, before being rescheduled (last week).  Eventbrite.com is requested to confirm the source-reason for the multiple unauthorized scheduling cancellations.
  

  Sincerely,
  Black Ivy League

• Initial Complaint

  Date:02/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sends invites to events and once you sign up for these events, you receive a confirmation email saying your tickets will be at ************* window. Upon arriving to these such events you are not given tickets you are told to wait in line until event time. But when event time rolls around they send everyone home telling them the event is full. This company is a scam. Hundreds of us was stuck waiting in the rain for three hours for a recent event only to be told to go home. Other companies use Eventbrite just to make there events look interesting and full from the outside of the event for the news media or social media.

  Business Response

  Date: 02/09/2024

  Hey there,

  Thank you for contacting Eventbrite. 
  
  We are a self-service ticketing platform that event organizers use to set up and sell tickets for their events. In order to receive the *************** for your issue, in most cases, you will need to contact the event organizer directly.

  Event organizers manage all aspects of their event, including addressing event details and refund requests. If you would like to request a refund, please reach out to the organizer directly by following these steps: *************************************************************************************
  
  If you have already requested a refund within your account, the best next step is to connect with your organizer directly to follow up with any further questions.
  

  We hope this helps! If you have additional questions or concerns, please visit our *********** for the fastest answers. 
  

  Sincerely,
  Eventbrite Customer Support 
  

  
  

  Customer Answer

  Date: 02/09/2024

   
  Complaint: 21265878
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********************************

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket on June 11, 2023. The show ended up being postponed twice. It was moved to a date on September 15th and it ended up being totally cancelled. I have since asked for a refund and tried to dispute it and has had no luck. They have no live person to speak with and the organizers that they say to contact is non existent. I would like my money back for a show that NEVER happened. I have since tried to report and email anyone, but has not had any luck.

  Business Response

  Date: 02/08/2024

  Hey there,

  Thank you for contacting Eventbrite. 

  We are a self-service ticketing platform that event organizers use to set up and sell tickets for their events. Event organizers manage all aspects of their event including addressing event details and refund requests. If you would like to request a refund but havent yet heard back from the Organizer, it is likely that they havent seen your request. 
  
  If you have not received a response from the organizer, we recommend that you try to contact them again or visit their Organizer Profile contact them there. If you still do not hear back from the organizer, you can dispute the charge with your bank. 
  
  We hope this helps! If you have additional questions or concerns, please visit our *********** for the fastest answers. 
  

  Sincerely,
  Eventbrite Customer Support 
  

  
  

  Customer Answer

  Date: 02/08/2024

   
  Complaint: 21259789
  
  I am rejecting this response because: I've been unable to get a response from the organizers through your eventbrite system. I found them through Instagram and they kept telling me that they would fix it and they didn't. I've tried to also reach out to you all *************** I put in a refund request way before the period that you claim that I didnt. I submitted it after the 2nd cancelation which was in September. It has been saying pending for almost 6 months now. This is ridiculous and your platform is terrible! I've been denied when I tried to file a claim through PayPal which I paid from. I just want my refund for a show that was cancelled twice and never happened.
  
  Sincerely,

  ***********************;

  Business Response

  Date: 02/13/2024

  Hey there,

  Thank you for contacting Eventbrite. 

  We are a self-service ticketing platform that event organizers use to set up and sell tickets for their events. Event organizers manage all aspects of their event including addressing event details and refund requests. If you would like to request a refund but havent yet heard back from the Organizer, it is likely that they havent seen your request. 
  
  If you have not received a response from the organizer, we recommend that you try to contact them again or visit their Organizer Profile contact them there. If you still do not hear back from the organizer, you can dispute the charge with your bank. 
  
  We hope this helps! If you have additional questions or concerns, please visit our *********** for the fastest answers. 
  

  Sincerely,
  Eventbrite Customer Support
  
  

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21259789
  
  I am rejecting this response because: even though this is a self-service ticketing platform you all should have a live person that would be able to rectify these situations. This is ridiculous. I've sent my proof and screenshots and you are going to continue sending the same copy and paste message. I will never use your platform again and will make sure to let others know that you guys do shady business.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 2023, I ORGANIZED an event via Eventbrite for 12/31/2023 .December 3rd, 2023, Eventbrite locked me out of my account citing concerns over the language regarding door prizes, hats, and horns for New Year's Eve. I removed the flagged words, my account was repeatedly suspended, after correcting items they requested. Subsequently, Eventbrite alleged a violation of community guidelines and threatened to refund all ticket purchases, although they continued to disburse funds to me weekly through 12/7/2023, albeit withholding 20% of sales. Efforts to communicate with Eventbrite proved futile, as my attempts to speak with a live representative were met with automated responses. This lack of communication and customer support resulted in lost revenue and hindered online sales from December 3rd to December 21st, 2023. Furthermore, despite the completion of my event on January 1st, ****, Eventbrite has yet to release the final 20% of my sales, as indicated in their policy of disbursing funds within 3-7 days post-event. Despite numerous attempts to resolve the issue, including opening a case via their ******* support handle on January 12th, ****, promising a response within 3-5 days, I have received no communication from Eventbrite. Additionally, my visit to their corporate office in ************* on January 16th, ****, proved fruitless, as I found myself directed to virtual and shared office spaces, none of which were Eventbrite's actual corporate location. It's evident that human interaction in customer service has become obsolete, leading to immense frustration and financial strain due to lack of support and resolution. Their failure to return the promised 20% of sales feels akin to cyber theft, causing undue hardship for consumers like myself.case# [Eventbrite] Notice about your account [*************************]case# [Eventbrite] Notice about your account [*************************]

  Business Response

  Date: 02/07/2024

  Hey there,

  Thank you for reaching out! Were so sorry to hear that youve had trouble receiving your payout. Please note that this can happen for a couple of reasons as seen in this help center article: **************************************************************************************************;

  If the answer to your missing payout isnt included in the above help centre article, getting your payout is important to us so please contact our support team here: *******************************************************************;In your query, please include your event URL to ensure that the team can look into this matter as soon as possible. 

  We hope this helps! If this inspires any new questions, be sure to search our *********** for the fastest answers. 
  

  Sincerely,

  Eventbrite Customer Support

  
  

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21256536
  
  I am rejecting this response because:

  The link provided in your response does not address the situation where organizers are suspended from their accounts. This prevents us from opening a case to address or research the issue, as we cannot log in. Hence, the reason for initiating this Better Business Bureau complaint. Despite reaching out via X (formerly ******** on January 12, ****, I am still awaiting a response from customer support. Relying on bots and AI to handle critical customer issues, leading to frustration and financial burden, is highly irresponsible for a corporate entity. There should be a fiduciary responsibility to offer a resolution avenue to consumers without intentional roadblocks blamed on AI. I am continuously taking time away from my job to pursue resolution and payment for funds held, which rightfully belong to me. 

  Below it the link to my party which you requested, that you removed on December 3, 2023 and prevented me from additional sales and income : The evented ended 1/1/**** @ 2am. 

  *******************************************************************************************************************************************************

  Sincerely,
  
  *******************

  Business Response

  Date: 02/09/2024

  Hey there,

  Thank you for providing those additional helpful details. 

  I have alerted our internal team who will follow up with you directly via email to move forward with your request. 

  I hope this helps! If you have additional questions or concerns, please visit our *********** for the fastest answers. 
  

  Sincerely,
  Eventbrite Customer Support 
  
  

   

  Customer Answer

  Date: 02/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As they have now sent me the money they were holding hostage. I hope they revamp their system and improve their business practices so that this does not happen to another consumer. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a concert ticket for $12.79 on 2/1/24, my ticket was paid through the company Eventbrite and the venue was the ****************** in ********, **. The concert time was stated to begin at 9pm, the band were not on the stage at that time and were at the bar of the ******************. I asked the employee who was checking patrons` tickets for the event and he told me that they would probably start late. I asked for a refund due to the band being late and the employee let me know he could not offer me the refund. I waited at the ****************** for a bit and then left. I reached out to the ****************** regarding this matter and received no response. I contacted Eventbrite and was told that my complaint did not meet their refund criteria. I would like to get a refund for the unprofessional way that the event was handled, I feel like the start time was false advertising.

  Business Response

  Date: 02/06/2024

  Thank you for contacting Eventbrite. 

  We are a self-service ticketing platform that event organizers use to set up and sell tickets for their events. Event organizers manage all aspects of their event including addressing event details and refund requests. If you would like to request a refund but havent yet heard back from the Organizer, it is likely that they havent seen your request. 
  
  If you have not received a response from the organizer, we recommend that you try to contact them again or visit their Organizer Profile and contact them there. If you still do not hear back from the organizer, you can dispute the charge with your bank. 
  
  We hope this helps! If you have additional questions or concerns, please visit our *********** for the fastest answers. 
  

  Sincerely,
  Eventbrite Customer Support 
  

  
  

• Initial Complaint

  Date:02/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10th, 2023 I purchased tickets to T-Pain ********************** for a total of $172.The organizer was supposed to provide Valid tickets after payment. On the date of the concert July 11th, 2023. I attempted to use both tickets that I was sold and I was told that the tickets were fraudulent and invalid. I was therefore turned away at the gate and told to request a refund from the organizer on the basis that they were not authorized to sell tickets through their website only ticketmaster. I contacted Eventbrite on multiple occasions and they committed to give me a refund and only did so by giving me a partial refund of $156.20 instead of the full amount that I paid. When it was due to their negligence that I was sold fraudulent tickets. This was a special circumstance in which one of their clients did not follow the guidelines and sold fake tickets. I would like to request a refund of the remaining $15.80. I would greatly appreciate it if their team can honor that, being that my circumstances are unique and the event organized was not authorized by ********** to sell his tickets through their platform. This has made it as to where I have ceased all purchases on their platform out of fear that there are more organizers selling fraudulent tickets to events.Order#**********- July 10, 2023

  Business Response

  Date: 02/13/2024

  Hey there,

  Thank you for contacting Eventbrite. 

  We are a self-service ticketing platform that event organizers use to set up and sell tickets for their events. Event organizers manage all aspects of their event including addressing event details and refund requests. If you would like to request a refund but havent yet heard back from the Organizer, it is likely that they havent seen your request. 
  
  If you have not received a response from the organizer, we recommend that you try to contact them again or visit their Organizer Profile contact them there. If you still do not hear back from the organizer, you can dispute the charge with your bank. 
  
  We hope this helps! If you have additional questions or concerns, please visit our *********** for the fastest answers. 
  

  Sincerely,
  Eventbrite Customer Support
  
  

  Customer Answer

  Date: 02/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Prior to receiving this resolution, Eventbrite issued a refund in the total that i requested. I've attached proof of the payment. Therefore, I am satisfied with this outcome and i thank the team at Eventbrite for correcting this situation. I look forward to having a positive uninterrupted experience with their platform from here on out.
  
  Sincerely,
  
  *****************************************

• Initial Complaint

  Date:01/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ticket s for curling at the Liberty lounge on 12/22/23 totaling $206.07 for a friends birthday. One condition was that Liberty would cancel with me should the weather be incompatible with outdoor curling. We showed up to wind so strong that it was blowing our box of food to the ground, tipped over the full carafe of hot chocolate (plus our full cups), and actually put us in danger because one wind gust actually lifted a table top out of its frame and it crashed at the end of the curling platform. Rather than offer us a refund or comp us dinner and drinks in the lounge (I spent an additional $240 in there), my number was taken down and I was told Id be called the next day. This was a Sunday (1/14/24) and by the next Saturday, I still had not received a call back from a manager. I called at 209pm and received a call back at 241pm (was told he was only manager there and would call me back after a meeting ended which he was attending- dont remember his name), and got this HORRIBLE attitude from a Liberty manager (a male) who was actually refusing to refund our entire purchase because Eventbrite keeps some of the moneywe dont get it all. I actually had to argue with this person who clearly needs coaching on how to handle critical conversations and what it means to work in a high-end boutique hotel. He actually gave me such attitude and said hed have to pay the difference between what Eventbrite keeps and what they made if I WAS INSISTING ON A FULL REFUND (insert maximum snarkiness). I live in Beacon Hill and will NEVER give another cent to this establishment; this is a city full of expensive establishments that my girlfriends and I can patronize.

  Business Response

  Date: 01/22/2024

  Thank you for reaching out! 
  
  Were so sorry to hear that youve had this experience with one of our event organizers. Eventbrite is a third-party platform that organizers use to set up and sell tickets to their events, which means that organizers handle all aspects of their event including all event details, refunds, and complaints. Your best next step would be to contact this event organiser again to ensure to check for any next steps!
  Heres how to do that: ****************************************************************************************************
  
  We hope this helps! If this inspires any new questions, be sure to search our *********** for the fastest answers. *********************************************
  
  Sincerely,
  Eventbrite Customer Support

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/15 I purchased a ticket for a yoga retreat. Payment was through Eventbrite. I paid with a credit card in good standing and not expired. The website offered the ability to pay through Apple Pay. I used this method of payment. ****** (in the email) was the event coordinator and has been working on my behalf. I have also reached out for resolution.The yoga retreat was cancelled and therefore a refund was requested. My refund is being denied and many excuses have been given. That I paid through PayPal (which is NOT true), that the credit card is expired (it is NOT). The company is refusing to pay my refund. There is a fee attached. At this time, because of the hassle and terrible customer service I am requesting a full refund of full payment.

  Business Response

  Date: 01/23/2024

  Thank you for reaching out! 

  
  Were so sorry to hear that youve not yet received your refund! For canceled or expired cards, your bank or credit card company will route the refund amount from your old account to your new one. If they dont, they may issue the refund amount as a check. Follow up with your bank directly for more information.
  
  If you are still facing issues after speaking to your bank, please contact our support team here: **********************************************.
  

  Sincerely, 

  Eventbrite Support

• Initial Complaint

  Date:01/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order for New Years Eve *** Crawl - ***** Order #********** for $49.82 purchased on Dec 27, 2023 Event information:Sunday, December 31, 2023 at 5:00 PM , Monday, January 1, **** at 2:00 AM (EST)***** ** View Receipt Contact the organizer Report this event Refund Policy:No Refunds (2x) Regular Edit Contact Information First Name * ******* Last Name * ***** Email * ***************** Delivery Method eTicket Cell Phone This event was a scam.we found out this events was fake we try to Contact the organizer 6x no reply back next step to report to eventbrite, they wrote this Hi there,Thank you for submitting your refund request to Eventbrite. We're sorry to hear the event did not meet your expectations.Eventbrite requires that organizers manage refunds in accordance with Eventbrite's Organizer Refund Policy Requirements. If the organizer does not abide by these requirements, attendees may submit a refund request to Eventbrite if it meets the criteria outlined here.After review, your order is not eligible for a refund, since it does not appear the event in question is covered by Eventbrite's Cancelled Event Policy or Postponed Event Policy. We apologize that we are unable to accommodate your request at this time and encourage you to contact the organizer directly to resolve any ongoing concerns.If the circumstances of the event change and your request becomes eligible within Eventbrite's policy, you may re-submit your refund request through this form.Please note that replies to this message are not monitored.Eventbrite ************** I only want my money back Its not cool, to let people make fake events to scam for money and not do anything about it. they letting people get away with this.

  Business Response

  Date: 01/22/2024

  Thank you for contacting Eventbrite.

  
  Eventbrite is a self-service platform, which means third party organizers create and manage their own events. 
  Our community plays an essential role in reporting concerning content on the Eventbrite platform. If you come across an event that you believe violates our Terms of Service (******************************************************************) or Community Guidelines (**************************************************************), or simply concerns you for any reason, we want to know. To report the event, find the event listing on Eventbrite, then click "Report This Event" at the bottom of the page.
  For more information on how to report an event, please follow the steps in this article. *******************************************************************************************************************

  You are also encouraged to re-request your refund through the aforementioned form, or if necessary, you can dispute the charge with your bank.
  
  We hope this helps! If you have additional questions or concerns, please visit our *********** for the fastest answers. 
  Sincerely,
  Eventbrite Customer Support